Wherelight Reviews 4,637

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality and the wide range of stylish frames available, often noting that the quality exceeds the cost. Many people appreciate the affordable prices, making it possible to own multiple pairs, and highlight the excellent customer service for its responsiveness and helpfulness in resolving issues. However, some customers experienced issues with their orders, including long delivery times or receiving incorrect prescriptions. A few people also mentioned that the quality of some frames was not durable, with instances of them breaking or peeling after a short period.

What people talk about most

Product

Reviewers express high satisfaction with the product, particularly praising the variety of stylish and... See more

Quality

Clients share positive opinions on quality, frequently praising the stylish frames, affordability, and... See more

Order

Customers had ambiguous experiences with order. Many reviewers express satisfaction, with some loving the... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the affordability, noting that... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have a wide face that fluctuates with my health, so it's sometimes hard to find frames that don't squeeze my head. Wherelight offers a wide range of stylish frames that allow me to still feel femin... See more

Rated 5 out of 5 stars

This company never fails when it comes to quality products and services. They offer some of the best unique statement pieces of prescription eyewear 👓 I would most definitely recommend wherelight.c... See more

Rated 5 out of 5 stars

I’ve ordered my glasses from WearLite a few times now, and I honestly love their service. They’re quick—well, as quick as it gets for prescription glasses—and super reliable. I’ve never had issues, bu... See more

Rated 5 out of 5 stars

Wherelight is absolutely fabulous. They make wearing glasses fun and affordable without losing quality. Their glasses are nice and sturdy. They also get you your product in a timely manner. I use to o... See more


Company details

  1. Glasses Store
  2. Clothing Store

Written by the company

wherelight.com offers prescription glasses online at an incredibly low price. Buy quality chic eyeglasses on wherelight.com


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent quality and great value

Having purchased from them before, I was excited for my new glasses. High quality, so much more fun than the regular high street choices. I was wary at first with ordering online, but my prescription is spot on. Love them!

March 27, 2025
Unprompted review
Rated 3 out of 5 stars

Not clear communication.

I've ordered from wherelight in the past and was dissapointed this time did not live up to previous experiences. I ordered 2 frames and waited nearly a month and had not heard anything back. When I reached out to them, they let me know that one of the styles I had picked was sold out and they did not know when it would be back in stock. They did then apologize and ordered to send the frames that were completed right away which I accepted. It would have been better if I had been informed much earlier that what I wanted was not in stock. The fact it still had not been marked as sold out bothered me and makes me worry this could happen again in the future.

February 24, 2025
Rated 3 out of 5 stars

READ, the SMALL PRINT, CAREFULLY!!!

I should have read the small print TWICE, if you think that you're getting TRANSITIONS LENSES & you actually ordered sunglasses, ONLY BE MAD at YOU (ME), my error. I learned on my second order, WHERELIGHT was gracious enough to send me a $50.00 off coupon, to fix my error. As I've said, I have ordered more glasses after my mistake.

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

Quick service

Quick service, and I am beyond happy about my Glasses! I get so many compliments. Very high quality glasses.

February 25, 2025
Rated 5 out of 5 stars

Excellent Experience!

Glasses came quickly, and the prescriptions were perfect. Frames are solid and feel good on; no adjustments were needed. Will definitely order from again!

March 4, 2025
Rated 5 out of 5 stars

Beat other expedited glasses here!

Ordered 2 pairs and they beat my other order from a well known competitor that was with expedited shipping! Will definitely order from again. Eyeglasses look great and fit as expected. Thanks!

March 3, 2025
Rated 1 out of 5 stars

Order has not yet been received

Order has not yet been received. I am unable to provide a rating.

February 20, 2025
Wherelight logo

Reply from Wherelight

Dear Customer,
Thank you very much for your feedback, and I am very sorry to hear that you have encountered such a situation. You can pay at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877974616 to check the logistics information.
Because you chose the express express at that time, but the address was box, and the express express does not accept box, our customer service contacted you to change the address, but we have not received your reply, we have helped you send usps. We are very sorry to delay your time.Please contact Sunny@mail-wherelight.com, Here we can refund your shipping fee,
We look forward to hearing from you and thank you for the opportunity to better serve you.
I wish you all the best!

Best regards,
Customer Service Team

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