Whirlpool UK logo
Visit website

Whirlpool UK Reviews 

3,835
•
TrustScore 3.5 out of 5

3.3

Home & Garden
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 212 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the online booking system very straightforward, praising the helpful and polite staff who arrive promptly to handle repairs. Many people note that technicians are extremely knowledgeable, thorough, and explain the necessary steps clearly at every stage. Clients frequently mention the efficient resolution of their appliance problems during visits. Some reviewers were not happy with scheduling delays, missed time slots, and long waiting periods for appointments. Others mentioned experiencing difficulties when trying to contact support teams, alongside ongoing problems with faulty replacement parts.

What people talk about most

Service

Consumers find service to be positive, highlighting prompt appointments and efficient repairs by polite... See more

Staff

Customers consistently note positive experiences with staff, highlighting that technicians and engineers are... See more

Product

Customers had ambiguous experiences with product quality and reliability. While many reviewers reported... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with experiences varying dramatically from highly... See more

Booking process

Reviewers mention ambiguous feedback about booking process, as experiences vary significantly between... See more

Reviews shaping this summary

Rated 3 out of 5 stars

How can it take almost 2 weeks on a service plan to get a technician out?! When he arrived he seemed bored. Have we not got beyond morning or afternoon slots yet? On plus side was phone 30 mins before... See more

Company replied

Rated 4 out of 5 stars

Engineer was very efficient. Bad news, I'd booked an early morning visit (7.15-8am). The day before I got a text saying the engineer would be there between 11.50-2.50pm. So nowhere near the time I had... See more

Company replied

Rated 5 out of 5 stars

Very polite helpful and knowledgeable engineer. Kept us informed throughout. Contact mad again a couple of days later to see if problem resolved, and as had not used cooker that much agreed to write... See more

Rated 5 out of 5 stars

Call out was for a broken fridge display. It was easy to arrange the appointment online. Date was given and nearer the date, more exact timing. First engineer on time , diagnosed problem and ordered p... See more

Company details

  1. Home & Garden

Contact info

3.3

Average

TrustScore 3.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(3,835)

220 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Domestic and General repair

I have been with Domestic & General who were superb in their service. I had a repair engineer within one day of asking for a repair. The work was carried out within 30 minutes and I was informed when the Whirlpool engineer would be available and he sent a text when he knew his arrival time. Excellent service for the response and repair.

September 22, 2025
Unprompted review
Rated 4 out of 5 stars

INITIAL CALL CENTRE NOT GOOD

INITIAL CALL CENTRE NOT GOOD. AFTER THAT GOOD. ENGINEER WAS VERY GOOD INDEED

September 22, 2025
Unprompted review
Whirlpool UK logo

Reply from Whirlpool UK

I am sorry your experiance with the call centre was not good! Please contact us on one of the following platforms for further support if needed
Whatsapp - https://www.hotpoint.co.uk/service/contact or 07584475915
Live chat - https://www.hotpoint.co.uk/service/contact

Rated 5 out of 5 stars

The engineer was on point

The engineer was on point, explaining why my product was not working efficiently etc fixed it and said to call if there were anymore issues that made me very comfortable to know

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

A big shout out to Hayley at the…

A big shout out to Hayley at the customer service who really understood my frustration after calls with no replies. She did everything and kept me informed on the steps necessary to fix my issue: the system cancelled my appointment by error and wasn’t possible to rebook as pre-paid option. Thanks again, I hope to be as dedicated as her in helping people around me :)

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

Aaron arrived on time

Aaron arrived on time, worked quickly, was very helpful, explained everything. Showed me how to clean hard to reach areas. Kind and professional! The online surface is also easy to use. Congratulations to the team.

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

Quick Repair

Easy to arrange online. Wait time for engineer was short. Engineer was prompt, friendly & knowledgable.

September 17, 2025
Unprompted review
Rated 3 out of 5 stars

It’s very difficult to get through to…

It’s very difficult to get through to someone. The robot keeps trying to get you to use the website to book your appointment. You really need to have someone to talk to when you have a repair needed because of your care plan with curry support.

September 11, 2025
Unprompted review
Whirlpool UK logo

Reply from Whirlpool UK

I am very sorry you have not been able to get through to ourselves. Please contact us on one of the following platforms for further support if needed
Whatsapp - https://www.hotpoint.co.uk/service/contact or 07584475915
Live chat - https://www.hotpoint.co.uk/service/contact

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look