How can it take almost 2 weeks on a service plan to get a technician out?! When he arrived he seemed bored. Have we not got beyond morning or afternoon slots yet? On plus side was phone 30 mins before... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Engineer was very efficient. Bad news, I'd booked an early morning visit (7.15-8am). The day before I got a text saying the engineer would be there between 11.50-2.50pm. So nowhere near the time I had... See more
Company replied
Very polite helpful and knowledgeable engineer. Kept us informed throughout. Contact mad again a couple of days later to see if problem resolved, and as had not used cooker that much agreed to write... See more
Call out was for a broken fridge display. It was easy to arrange the appointment online. Date was given and nearer the date, more exact timing. First engineer on time , diagnosed problem and ordered p... See more
3.3
Average
4K reviews
Asks customers to review
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Hassle free repair
Easy to arrange the repair online, good communication throughout via text and emails, plus prompt and friendly engineer.
September 26, 2025
Unprompted review
great service.
great service.
Quick phone call, prompt appointment, speedy professional repair,,,very pleased with each step...thanks!
September 26, 2025
Unprompted review
Just very quick and knowledgeable
Just very quick and knowledgeable. Messages me when he’ll be here and was earlier that expected
September 25, 2025
Unprompted review
Expertise of engineer.
September 25, 2025
Unprompted review
Quick and effective repair
September 25, 2025
Unprompted review
The Engineer Shaun who sorted my…
The Engineer Shaun who sorted my washing machine out was amazing he knew his job and I trusted him. Five Star service ⭐️⭐️⭐️⭐️⭐️
September 25, 2025
Unprompted review
Kept informed
Kept informed about what would happen and when. Engineer arrived at expected time.
September 24, 2025
Unprompted review
Fab service from start to finish
So easy to book, great availability and tumble drier back working well within 2 days. Engineer Tom was polite, efficient and knowledgeable. Great communication regarding timelines and engineer was on time. All in all a great experience!
September 25, 2025
Unprompted review
Great to deal with and sorted my issue…
Great to deal with and sorted my issue out so fast and expertly. Pleasure to deal with.
September 25, 2025
Unprompted review
Got to speak to an agent quickly
Got to speak to an agent quickly, no chatbots!, who organised a repair quickly, no excuses trying to wriggle out of warranty contract, engineer was on time, very polite and professional, fixed dryer quickly, excellent service all round, well worth the 5yr care/repair warranty take out on purchase nearly 3yrs ago
September 24, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Chat bot circular dialogue!!
Chat bot circular dialogue!!! Engineer great though
September 23, 2025
Unprompted review
Reply from Whirlpool UK
I am sorry you have had issues with the chat bot but I am pleased your engineer was great! Please contact us on one of the following platforms for further support if needed
Whatsapp - https://www.hotpoint.co.uk/service/contact or 07584475915
Live chat - https://www.hotpoint.co.uk/service/contact
My fix today went very well the…
My fix today went very well the engineer was here on time and my machine was fixed in no time at all great job well done 👍
September 24, 2025
Unprompted review
the qualities of the engineer
the qualities of the engineer, polite, helpful and above all effective. Oh, and he was punctual,
September 23, 2025
Unprompted review
Fantastic response and great customer…
Fantastic response and great customer service and experience.
September 24, 2025
Unprompted review
Engineer was polite and arrived on…
Engineer was polite and arrived on time. Also explained what was wrong with the item
September 24, 2025
Unprompted review
Great service
September 24, 2025
Unprompted review
booking the service was easy
booking the service was easy, kept us informed at all stages, the engineer was very impressive, all together a great experience
September 23, 2025
Unprompted review
Andrew
Andrew , was a LEGEND , from the puntuallity to the repair and service provide , give him a pay rise and a seat on the board
September 23, 2025
Unprompted review
Great service
Full maintenance was carried out on my appliance will last another 8 years hopefully
September 23, 2025
Unprompted review
Job well done
All excellent service we are over 79 years he was very kind and helpful
September 23, 2025
Unprompted review
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