Whirlpool Danmark Reviews 1,661

I was treated dreadfully.
I am recovering from cancer treatment & am in very bad health, yet the disgusting way in which my query was dealt with has left me very upset.
No empathy shown whatsoever by the person I spoke to and by this company.
I hope you are so proud of yourselves. You have really set me back in my recovery.

Very poor customer service. The staff I have spoken to does not sound reassuring and very rude over the phone. I was passed over to a different central number three times before I managed to get hold of one of your staff.

The line akso cut off and I never received a call back that I had to go through the same process all over again and had to call the numbers and again, I was redirected several times.

Poor service.
Customer service communication needs to improve and train your staff to have patience and speak nicely to customers!!!

Impossible to book a repair will never buy again from curry’s

Nothing was done well. I was being passed from pillar to post by different advisors. I’ve spoken to five different advisors this morning and 4 out of 5 were unhelpful. Would not recommend your services to my worst enemy.

Shocking to get through.
Constantly cut you off!
Repairs not completed.
Parts are posted for you to for yourself and they are wrong!
Do not bother. It’s cheaper to buy new rather than have a policy with these clowns!

The last member of the staff I spoke with her name is Su she was very nice and she was very helpful I am a cancer patient and when I talk to people before her I felt down but she left me up and made me feel better thanks to your company who employed someone like this kind lady 👍….

Not interested in helping customers, only in it's selling of plans and engineer bookings.

cannot get through to the team, online service not reliable
Staying on the line dealing with a long list of automated messages
The "WORST possible service"
RIDICULOUS I WILL SAY.

Appalling service and treated so unfairly, 2 weeks and my problem won't be sorted for another week , pictures taken of model number and serial number yet still wrong part ordered,. Telling me we will be out on this date then cancelling and rearranging another date and doing this 2 times ,, absolutely disgusting behaviour promising to come come out then leaving it another week 2 times they done this absolutely shocking customer service the man on the phone didn't seem bothered as he was reading his computer screen honestly just shocking.

This company make everything as hard as possible to contact them or get anything done , they ignore customer complaints, worst customer service ever, waiting 3 weeks for a fridge warranty repair, ended up buying another brand

Replacement part from Hotpoint arrived today. When i first requested this part for my new oven I didn't think I was going to get it? However, Hotpoint again have come up with 5 ☆☆☆☆☆. A fantastic Britsh company.

Keeping in touch and hopefully allowing me to try and arrange a day to be in to receive my order that has been paid for.

Ordered Indesit fridge freezer through Argos and when it arrived you had substituted it for a different as you no longer did that model. There was no communication from you to say it was obsolete. It took nearly 2 weeks for you to collect it and I was unable to order a replacement as it was sat in kitchen gathering dust!! Very poor on your behalf. Do not use them

Had to have our first Hotpoint freezer replaced in 9 months. Now the replacement broken down after 3 months (similar fault). Engineer will need to visit third time and lost £500 worth of food.

Awful service with hotpoint have always used products my washer was excellent until it developed a fault bearings ? it was repaired after using 6 yrs a week later an electrical fault developed tripping my home fuse box repaired 10 days later got up to find utility & garden room under water and machine gushing water and only able to switch it off via fuse box- engineer visit deemed a safety issue fire risk so hotpoint would replace like for like so collected faulty one and to install new one they refused due to a toilet being in wash room ? Reason risk of flooding ?? Before this was delivered I could see it was not like for like so I asked if I pay the difference can I upgrade to a machine which is like for like refused - now 6 days later new machine broken 😡 hotpoint is useless, rude and no care !!!

Awful customer service no one knows what they are talking about and provide phone numbers as resolutions that don’t even work!! I’ll be cancelling my plans and wont use again.

No one answered phone, engineer didn't turn up, on line chat u helpful. Don't know what else I can do

The advisor was very helpful with my questions.
Yes, a good experience today!

Was told parts are guaranteed for 10 years
Item is under 5 years old but you won’t send out the part because they say it will invalidate the warranty but you won’t fix it because you tell me the item is out of the 1 year warranty
Makes absolutely no sense at all