Whirlpoolparts Reviews 40

Online parts selector tool wrong. Chat was non responsive. Customer service impossible to reach. Maytag Whirlpool used to be quality. Never purchasing their appliances again.

If I could give a zero…I would. I recently broke one of the gas stove grates by accidentally hitting it on my counter when I was removing it to clean the stove. I called Whirlpool and was told that they would see if my warranty covered it. I submitted all the forms over a month ago via email and no one ever replied. Even to the follow up emails. I also called Whirlpool to pay for them outright and was hung up on several times after waiting on hold. No one ever picked up. Horrible experience. Horrible service. Waste of effort.

Ordered a part for my dryer,
Went to check tracking and no info. My bank account was charged, but whirlpool says there was a problem with the payment. I called the bank, they said there is no issue. I contacted Whirlpool again. Got the silent treatment. So they take your money but they dont send what you paid for. Thieves

terrible, they will send you a wrong part THEN fight to not refund.

My Whirlpool gas stove knobs have warped and cracked open so that they do not accurately control the flame. My current parts are plastic. Ordering a replacement knob is now $59 + shipping + tax resulting in over $76 for one plastic knob! (The rep I spoke with didn't know what the replacements were made of.) In 2021 when I replaced 4 knobs on a Whirlpool gas stove in an earlier home, the knobs were $28 each. Thus, to replace all 5 knobs would cost over $325 while a new gas stove at a local appliance store is advertised at $699 - knobs almost half the price of a new stove!

I wish I could leave a 0 stars. I only ordered direct from them because I wanted to make sure I had the right part for my model. They sent the wrong part and now I have to pay to ship it back to them. This is why people order from elsewhere. Do not order from them. The customer service is horrible.

If I could leave 0 I would. Do yourself a favor and pay a few extra dollars to buy your parts on Amazon.
The customer service is trash. The part didn't fix my issue, and rather than help me out in any way their only response was "oh check our policy, the part is used now so we can't take it back". The fan is in immaculate condition, I plugged it in, didn't work so I put it back in the box.
Garbage company.

AWFUL company to deal with. Their website is misleading and their customer service is DREADFUL. I would NOT use this website company ever. Note that Google will not allow you to give it a Google rating - which I don't know why. Check out this company on other review websites and save yourself some time by using another company.

I should have checked TrustPilot prior to buying from this website. Whirlpoolparts.com was the only "new" site I've purchased from in a long time. Lo and behold, literal days after I made a purchase, my credit card information was compromised. Still haven't received my part either. TOTAL SCAM.

Same as every other experience. Phone system hung up on me 3 times. I selected the option for a call back. It came over 4 hours later. I didn’t hear it. No message or second attempt. I will never try them again.

Horrible or non-existent website or customer service. Stayed on hold twice, only for the automated phone system to just hang up 3 times. Online chat was same- never answered after waiting indefinitely.

Customer service is non existent. Received dried up dishwasher touch up paint. Called the 800 number and no one answers day after day. Wrote in excess of 15 emails and no response. finally got a refund less the shipping. Given the paint was defective shipping should have been refunded. Run do not walk from this joke of a company.

Terrible company won’t speak to you on the phone. Customer service really sucks.
Sent a part that I can’t use and they refuse to return it. I would’ve been happy to purchase a new one from them unfortunately they’re morons. Don’t waste your time with this company

Our stove burner broke, called them for suggestions on what could be wrong. They said its the main wiring harness. So we ordered for $175 through them. Tried it, did absolutely nothing different. Now they wont take the return. Did a search on google and found out its a simple $50 fix

The order results may be wrong... I unfortunately ordered the incorrect part because it came up in the results. because it attempted to be installed... was not even installed because the part looked different, they will not refund. The shop with confidence is bull... horrible customer service as well. Rude guys for sure! I am replacing my appliance completely so i never have to deal with them again!

Ordering replacement part- horrific experience
I spoke with customer service before ordering replacement part for KitchenAid refrigerator. The part came late, and I had to reschedule the appliance repair person. The part was not correct. When calling for a return, I was told that I had the wrong model number on the order yet the replacement part was correct (not sure his point). I told him that the bottom metal on the refrigerator would have needed to be cut to use the replacement wheel- which I wasn't doing. He said that I was 24 hours late to meet the 30 day replacement period. I told him I wouldn't have to reschedule if the delivery had been on time, and unfortunately, repair appointments at the holiday are difficult to schedule. I am stuck with an $80 part that didn't work. DO NOT order from this company.

Awful and rude. Transferred me from one department to another then transferred me back. Then the 3rd person I talked to was extremely rude and talked to me like I was dumb because I needed to speak with a technician and when I asked how to do that he said he doesn’t know because it’s not his department and he hung up on me.

DO NOT BUY FROM THEM!
They accept your order and give you no reply about the status. If you follow up, Customer service is rude and just tells you to wait until the shipping date.
Now it has passed the leadtime they promised (2 months without a stove waiting for this part) they tell me, oh it’s in backorder, we don’t know when it will ship.
They have no concern for customers.
I’VE BEEN TWO MONTHS WITHOUT A STOVE!!!!
Terrible, unreliable company and customer service department to match (as they could have warned me but chose not to because it is just easier to wait, they don’t have to open the order in their computer).

I ordered plastic repair parts for my dishwasher for $4.20 per part and I ordered 2 parts. Total was about $19.85 with shipping. I received 1 part that they charged me $12.90 for the one part, plus shipping. Website still lists the price as $4.20. When I wasted my time calling me they said price is $12.90 and we really dont care what out website price says. Thanks crooks.

I got a replacement freezer gasket. It wasn'as substantial as the original. After followingg instructions the freezer temp went up to 15. I called and was told to try to do more to get it to work. The gasket is just cheap