poor range of decent equipment
I rented skis from Skicool (aka Whiterent) two weeks ago, having booked through a package deal with Crystal, The shop is very small with a restricted range of equipment. They grade their skis as beginner/silver/gold/platinum/diamond and I had booked 'platinum' skis. There was a dump of fresh powder before arrival and I asked for a pair of appropriately fat skis. Unfortunately the only fat skis they could give me were 'diamond' so I had to pay extra. The skis were reasonable, however they were unable to provide poles with baskets on (which most folk would say are a must in powder), which I found surprising given the premium I paid for the kit. After a day skiing without baskets, the very helpful young assistant in the shop managed to find a solution, but could only provide one pair of 120cm poles with appropriate baskets (I normally ski with 130cm). I switched back to 'platinum' all mountain skis after three days as the conditions changed; the choice was again very limited and I was given a pair of Cham 87s. I got on OK with these skis, but note that they went out of production a few years ago; they were good in their time, but not what I would expect to be given as a premium ski nowadays.
When I started to mention the above to the owner, he couldn't be less concerned. I understand that his assistant had contacted him about the basket issue and I would have thought that he could easily have quickly sourced some appropriate poles or baskets to fit his poles (baskets are pretty cheap). I informed him that I intended to leave an appropriately poor review, but rather than trying to address my concerns he simply said 'do what you want'. His basic ski packages may be OK, but I would suggest going elsewhere if you want a choice of better equipment.