Terrible company! Equipment was filthy and barely worked - actually made the place dirtier than it was before. Then not only did they not collect the item on time, they didn’t even tell me they... See more
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See what reviewers are saying
Second order both came next day they were package verry good nice and safe I give five stars.the decks are refurbished and in mint condition (they look new) I'm verry happy with these guys and will be... See more
I purchased my controller in 2018, the after care service recieved from these guys are worth more then all the gigs in a life time... I have asked for advice and help, always getting the best res... See more
Extremely helpful staff.Wanted some replacement bolts for some gorilla tripod speaker stands and was given this company as a gorilla supplier.Absolutely top service.Paid a very fair price and within 3... See more
Company details
Information provided by various external sources
Established for over 15 years, whybuynew.co.uk is one of the leading DJ and Music websites in the UK specialising in New, Used & B-Stock. We are fanatical about everything DJ and employ experts in all areas to advise customers about their passion. Your passion is our passion and we have all the latest gear in stock at the best prices available. Based in Colchester we have over 30,000 square feet of warehouse space along with a busy superstore with ample parking. Please email, call or visit us to discuss your DJ and music requirements.
Contact info
1A Altbarn Road (off Hawkins Road), CO2 8LG, Colchester, United States
- 01206 855010
- info@whybuynew.co.uk
- www.whybuynew.co.uk
3.7
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Fast and easy service
May 8, 2022
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Item didn't arrive..poor customer…
Item didn't arrive..poor customer service. 3 failed deliveries. Assured everyday will be tomorrow.
Didn't arrive for child's birthday.
Still hasn't. Promised a deliver for today ... yet again. Chased delivery and won't be coming ... 4 days wasted now sitting in waiting for failed deliveries.
Would never order again.
May 4, 2022
Unprompted review
Reply from whybuynew
Hi and thankyou for taking the time to write your review. We always listen to negative feedback, as well as the positive, so we can look to improve our service.
I have looked into your comments and sincerely apologise for the issues you experienced with the courier and the delay you experienced. I can see that Adam has been dealing with this for you and everything should now be resolved. Please do not hesitate to contact us if you require any further assistance and I wish you the best
Kind Regards Darren
The equipment I ordered was exactly…
The equipment I ordered was exactly what I wanted, good price and delivered next day. What's not to like about that?
May 4, 2022
Wouldn’t use anyone else
Second time I have bought from these, could not recommend enough, super customer service from start to finish, big thank you to Adam
May 3, 2022
Unprompted review
As always
As always, keen prices, accurate product description, excellent packaging and prompt despatch.
May 3, 2022
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Great purchase
Very professional dealer, got the item in due time and in perfect conditions (bought a refurbished midi controller). Love that you can be used/refurbished gear!
May 2, 2022
Great Service
Great quality product and a very fair price. Great user friendly website and very quick delivery. Thanks
May 2, 2022
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Excellent customer service
Could not find the part for my trampoline anywhere online. The customer service agent went above and beyond to establish the part was correct and would fit. Cant recommend enough 5 Stars
April 26, 2022
Unprompted review
I have purchased a Black cover…
I have purchased a Black cover (Equinox) and it was far superior. The white one I purchased from "Whybuynew" is very flimsy and low quality material If it was made for Equinox I would say that the product is probably fake as it does not match up the the black one I have. Sorry I would not recommend.
April 26, 2022
Reply from whybuynew
Hi
Thanks for your review. I am very sorry to hear of your disappointment with your order.
I have looked into this and can see that the order you placed on our website was for an alternatively branded universal cover that fits the equinox booth, as opposed to the Equinox cover itself. I have checked the historic listing description. and the alternative brand was clear on the listing and not advertised as an Equinox branded cloth so I am unsure where the confusion has arisen. As a business we do not, never have, or would not offer fake items for sale. Not only is this illegal it damages our relationships and reputation with our valuable customers and suppliers. Far from being a fake, a cheaper branded item was ordered which is why you may see a difference in quality. (especially if comparing side by side).
I am, of course, sorry the item you ordered has not been satisfactory and would always recommend a customer who is unhappy with their purchase to contact our support team at the nearest opportunity once in receipt of their order where we will happily accept returns up to 30 days after purchase. Unfortunately we have no previous record of complaint on this order, which was delivered in January, so we have not been given the opportunity to resolve your issue for you. If you contact our support team on 01206 855010 we will, on this occasion, allow for a return request to be accepted and we can happily discuss options for you
Thankyou for shopping with us and I am sorry on this occasion your order has not gone smoothly and please do not hesitate to get in touch to get the matter resolved
Kind Regards Darren
brilliant customer service
April 25, 2022
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Great service
Extremely quick delivery, ordered over Bank holiday weekend, had the item by Wednesday.
April 24, 2022
Excellent service
Excellent service, I ordered some Decksavers for my xdj’s, got an extra 5% off due to their Easter promotion which was an unexpected surprise. They arrived within a few days by DHL who kept me informed about when my parcel was due, you can track your parcel online which was easy and brilliant.
April 22, 2022
Iv given 5*because the service that I…5*
Iv given 5*because the service that I had was really good easy to talk to as well thank you craig
April 19, 2022
Order due last Thursday
Order due last Thursday , unfortunately still waiting for delivery from DHL . Disappointing that the poor score is for an outsourced service. I have also contacted DHL but had no response.
April 18, 2022
Unprompted review
Reply from whybuynew
Hi
Thanks for your feedback . I am sorry you were let down by the courier on this occasion. We always aim to provide the best service where we can however, unfortunately, on rare occasions delays can sometimes happen outside of our control. I understand the item has been delivered and I hope that this doesn't deter you from shopping with us again soon. Thanks for your order and I wish you the best
Kind Regards Darren
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Fantastic as ever fast delivery 🚚 got…
Fantastic as ever fast delivery 🚚 got exactly what I needed brilliant service at a very good price highly recommended.
April 9, 2022
great communication and service.
April 5, 2022
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