Terrible company! Equipment was filthy and barely worked - actually made the place dirtier than it was before. Then not only did they not collect the item on time, they didn’t even tell me they... See more
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See what reviewers are saying
Second order both came next day they were package verry good nice and safe I give five stars.the decks are refurbished and in mint condition (they look new) I'm verry happy with these guys and will be... See more
I purchased my controller in 2018, the after care service recieved from these guys are worth more then all the gigs in a life time... I have asked for advice and help, always getting the best res... See more
Extremely helpful staff.Wanted some replacement bolts for some gorilla tripod speaker stands and was given this company as a gorilla supplier.Absolutely top service.Paid a very fair price and within 3... See more
Company details
Information provided by various external sources
Established for over 15 years, whybuynew.co.uk is one of the leading DJ and Music websites in the UK specialising in New, Used & B-Stock. We are fanatical about everything DJ and employ experts in all areas to advise customers about their passion. Your passion is our passion and we have all the latest gear in stock at the best prices available. Based in Colchester we have over 30,000 square feet of warehouse space along with a busy superstore with ample parking. Please email, call or visit us to discuss your DJ and music requirements.
Contact info
1A Altbarn Road (off Hawkins Road), CO2 8LG, Colchester, United States
- 01206 855010
- info@whybuynew.co.uk
- www.whybuynew.co.uk
3.7
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Ordered a b status drum kit and it's…
Ordered a b status drum kit and it's perfect. And it came new in it's original boxes. My son is very happy.
March 29, 2022
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Great quick delivery
Great quick delivery, the lights work perfectly all packed well, thank you . 😊
March 28, 2022
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Excellent customer service from start to finish.
Sorry didn’t get his name but spoke with a guy on phone about returning a product. Very friendly and efficient. Excellent customer service from start to finish.
March 18, 2022
Unprompted review
Quick despatch and great communication
March 16, 2022
Really good quality a few of my friends…
Really good quality a few of my friends have also bought from here and we all recommend it for dj equipment
March 15, 2022
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Great service again from why buy new!
March 14, 2022
Great product
Great product, great communication, only negative, didn't get a next day delivery, took 3 days to arrive,apart from that happy
March 12, 2022
The best service always
March 12, 2022
The amplifier that I bought was…Cambridge CXA 61
The amplifier that I bought was indistinguishable from new! It came in original packing with accessories and arrived promptly.
Most importantly the price was very competitive and saved me a few hundred pounds - yes I did say hundreds!! In fact it worked out cheaper than EBay.
I was very satisfied and would strongly recommend WhyBuyNew.
March 12, 2022
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Professionalism
The new item received had slight damage emailed with photos and a brief description.. next day a nice phonecall to work out the next course of action which was to replace or a discount... wouldve been 5star purchased item with these guys before never had an issue
March 9, 2022
Great value for money on all equipment…
Great value for money on all equipment they sell, good knowledge database if you have questions or queries, very gast delivery.
March 7, 2022
Quality dept could do better.
I recently bought a pair of vintage HiFi speakers. Description was "Grilles glued on" So drive units could not be seen, but are fully working?. Got them tried them out and there was a buzzing noise? With a thin bladed knife, Grilles come off very easily. Not glued at all? Found the reason for the buzzing was a 3" split down the bass driver! I could have made a drama but as they are a rare model that I wanted and luckily had a correct spare driver I didn't, otherwise they would have gone straight back! So giving a fair warning to other buyers via this review.
March 5, 2022
Reply from whybuynew
Hi
Many thanks for your review and your comments. I am sorry that your order has not turned up as described. Our part exchange team work very hard to ensure that listings are reported accurately on used goods and I am sorry that in this instance we have not lived up to our high expectation. I will of course investigate what has happened on this occasion to reduce any chance of this happening again.
In regards to the fault our part exchange goods do come with a warranty so we certainly would not have thought you were making a drama if you had of logged the issue with us. We would always aim to assist to provide maximum customer satisfaction where possible and I am sorry that this transaction has not resulted in our usual high level of service
Again our apologies
Kind Regards
Darren
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I haven't received the parcel yet
I haven't received the parcel yet! It appears DHL have got problems !
March 4, 2022
Reply from whybuynew
Hi
I am really sorry you are having issues with the courier and that you have not yet received your item. Unfortunately we were not made aware of the delay you have experienced as you were kindly dealing with the courier directly. I hope my call this morning was assuring that should you have any courier issues we are happy to chase them for you and get them dealt with as a matter of urgency by calling 01206 855010. As per our conversation I have contacted DHL on your behalf and have been advised they will attempt delivery tomorrow.
Again my apologies for the delay on your order
Kind Regards Darren
Bought loads of great gear from you…
Bought loads of great gear from you guys,all excellent.You should change your name.'WHYBUYELSEWARE'.Can't list the gear over the years,just so much-says it all really!
Kindest regards
Rodger s booth.
March 2, 2022
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