Wickes - Bedford Reviews 

121
TrustScore 5 out of 5

4.8

Riverfield Drive, Perkins Road, Bedford Buckinghamshire, MK41 0UE, GB


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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Brilliant service from Wickes Bedford! Michael and Dawn were both incredibly helpful when we needed to return an item. They made the whole process quick and hassle-free, and were friendly a... See more

Company replied

Rated 5 out of 5 stars

I’ve always had an amazing experience whenever i’ve visited the Bedford Wickes. All the team are incredibly friendly and helpful. A special shoutout to James Mcgregor who is super knowledgable regardi... See more

Company replied

Rated 5 out of 5 stars

All the staff have great customer service, the support you receive from them is incredible and all very knowledgeable. James has gone above and beyond for me when I have visited, kirsty and Zoey have... See more

Company replied

Rated 4 out of 5 stars

I have been using Wickes regularly for many years. I find most of the older staff very friendly and easy to talk to especially Dawn who is like a breath of fresh air and always brightens my day when... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Bedford

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Riverfield Drive, Perkins Road, Bedford, Buckinghamshire, MK41 0UE, United Kingdom

  • +441234271569

4.8

Excellent

TrustScore 5 out of 5

121 reviews

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4.8

All reviews

(121)

13,581 reviews in the last 12 months

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Rated 5 out of 5 stars

Ella

Ella who served me on the till is very friendly and helpful. She has served me a couple of times now and gives excellent customer service!

August 26, 2025
Unprompted review
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Reply from Wickes - Bedford

We appreciate you sharing your feedback. We're happy to hear that Ella was very friendly and helpful and that she provide excellent customer service. -AK

Rated 5 out of 5 stars

Great team - highly recommend the storr

Popped into branch to order some ply for a home DIY project. We were helped by James McG who was super helpful, knowledgeable and helped us order what we needed for delivery.

He made sure we didn't miss out on any in-store offers and was warm and friendly.

August 25, 2025
Unprompted review
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Reply from Wickes - Bedford

We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience in our store and that James McG was super helpful, knowledgeable and helped get what you required for delivery. -AK

Rated 5 out of 5 stars

All the staff in Bedford wickes are so…

All the staff in Bedford wickes are so friendly and efficient we have been coming here for 8 years or more and it’s by far the best Wickes ever !!!!

August 10, 2025
Unprompted review
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Reply from Wickes - Bedford

We're happy to hear that you consistently have a friendly and efficient experience at our Bedford location. Thank you for your wonderful feedback and continued patronage! -AK

Rated 5 out of 5 stars

Helpful customer service and easy to…

Helpful customer service and easy to locate the items I needed.

August 9, 2025
Unprompted review
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Reply from Wickes - Bedford

We appreciate your feedback and are glad our customer service was able to help you find what you needed. -AK

Rated 5 out of 5 stars

Fantastic Experience

Really helpful staff, especially Dawn who went well beyond the extra mile to help us - she is a great ambassador for Wickes. Other staff helped us carry heavy items from shelf to car, really pleasant visit.

July 25, 2025
Unprompted review
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Reply from Wickes - Bedford

Hi, JC. Thanks for taking the time to share your review. We're happy to hear that our staff were helpful, going above and beyond to provide excellent customer service. Thanks again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Helpful advice

One of your staff, James McGregor, gave clear, helpful and practical advice on a particular job and tools/materials. It worked and genuinely appreciate his advice

July 25, 2025
Unprompted review
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Reply from Wickes - Bedford

Hi Mark,

We appreciate you sharing your experience! We're so glad to hear that James gave such helpful and practical advice, and that it worked out well for you.

-Ellysse

Rated 5 out of 5 stars

Most of the staff go the extra mile to…

Most of the staff go the extra mile to help especially Robbie, always friendly, has a ready smile and will always do his best to help with whatever, then get to the checkout and there's smiley Julia. These people know what customer care is

June 11, 2025
Unprompted review
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Reply from Wickes - Bedford

We appreciate you taking the time to share your positive experience. We're happy to hear that our staff is friendly and helpful and that you received excellent customer care. Thanks for your feedback!-GS

Rated 5 out of 5 stars

Melanie was Great with helping us plan our Kitchen

We had a great experience choosing our Kitchen from Wickes Bedford, Melanie is very professional and has great knowledge when it comes to setting up the drawings, we cannot thank her enough for making this easy to follow.

June 20, 2025
Unprompted review
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Reply from Wickes - Bedford

Hey Mr Brown, thanks for your amazing review, and I'm delighted that Melanie in our Bedford store was first class throughout your kitchen design experience, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Can’t recommend Sarah enough absolutely…

Can’t recommend Sarah enough absolutely amazing from start to finish !
Outstanding customer service !

May 13, 2025
Unprompted review
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Reply from Wickes - Bedford

Hey Joanne, thanks for your five-star review, and I'm glad you enjoyed the service from Sarah in our Bedford store! - Dylan

Rated 3 out of 5 stars

Dawn on checkouts lights the place up…

Dawn on checkouts lights the place up but the standards of help available on the isles is now microscopic. They are shelf stackers but know nothing about anything DIY.

May 16, 2025
Unprompted review
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Reply from Wickes - Bedford

We appreciate your feedback and are glad you have found Dawn to light up the place! We will address the concerns about the availability and knowledge of our staff on the floor to help improve our service!
-AF

Rated 5 out of 5 stars

I love going to Wickes

I love going to Wickes, Bedford, as all the staff are so friendly and extremely helpful. However, I always look out for Zoe, who always goes above and beyond to help me and sort out my queries.

June 4, 2025
Unprompted review
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Reply from Wickes - Bedford

Hi David, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Zoe in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

This is the 4th Wickes kitchen we have…

This is the 4th Wickes kitchen we have fitted. We have found the units to be really good quality and reasonably priced. We were lucky enough to have Sarah plan the kitchens for us and she was able to plan and suggest ideas we had not even thought of. Any minor problems were quickly sorted and we are very happy with the results and the service recieved. We would not go anywhere else.

June 3, 2025
Unprompted review
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Reply from Wickes - Bedford

We really appreciate you taking the time to provide us with your feedback. We're happy to hear that you've found our kitchens to be good quality and reasonably priced. We are delighted that you had a positive experience with Sarah when planning the kitchens and that she provided you with further ideas you had not thought of along with any issues being sorted quickly! We are so glad that you are very happy with the results and service you received for your new kitchens!
-AF

Rated 5 out of 5 stars

Went into Bedford branch today a young…

Went into Bedford branch today a young lady called Jasmine was so helpful and very pleasant with a nice smile.Weldone Jasmine

June 3, 2025
Unprompted review
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Reply from Wickes - Bedford

Hey Ellie, thanks for your five-star review, and I'm glad you enjoyed the service from Jasmine in our Bedford store! - Dylan

Rated 5 out of 5 stars

TradePro registration

Although I could not find the correct item, Zoe was of great assistance with my TradePro registration. Thank you Zoe.

June 2, 2025
Unprompted review
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Reply from Wickes - Bedford

We appreciate your positive feedback regarding the assistance you received with your TradePro registration. We're glad that we could help, even though you didn't find the item. TW

Rated 5 out of 5 stars

Julie was very helpful & professional

Julie was very helpful & professional. Information given to me about my enquiry was much appreciated.

May 30, 2025
Unprompted review
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Reply from Wickes - Bedford

We appreciate your kind words! We're happy to hear that the information provided was helpful and that you had a positive experience. TW

Rated 5 out of 5 stars

Absolutely brilliant!

I know that whenever I need something in Wickes, I can always rely on James Mac and Kirsty to help me find exactly what I need for whatever project I'm working on.

Customer service seems to be their focus so please keep up the great work as you're a credit to Wickes Bedford.

Vincetestarossa

May 14, 2025
Unprompted review
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Reply from Wickes - Bedford

Thank you for your kind words. We are delighted to hear that you had a positive experience with our team. We appreciate your recognition of James, Mac and Kirsty's dedication to providing excellent customer service. We strive to ensure our customers have a positive experience, and we are pleased to know that you found what you needed.
-AF

Rated 5 out of 5 stars

Great service and very helpful

I needed a discontinued paint colour which was identified and accurately colour matched by Kirsty in store. A very polite and professional service throughout our visit to this store.

May 12, 2025
Unprompted review
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Reply from Wickes - Bedford

We're delighted to hear about your positive experience. It's wonderful to know that Kirsty was able to help you find the perfect colour match. We strive to provide exceptional customer service and we're glad you found it in our store.
-AF

Rated 5 out of 5 stars

Kirsty was super helpful and made a big…

Kirsty was super helpful and made a big difference. Top Jon

May 12, 2025
Unprompted review
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Reply from Wickes - Bedford

We're so glad to hear that Kirsty was able to provide you with such a positive experience. We appreciate you taking the time to share your feedback.
-AF

Rated 5 out of 5 stars

Bedford branch brilliant

Bedford branch - Excellent
Lady on check out 8.30 am 9th May - Brilliant

May 9, 2025
Unprompted review
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Reply from Wickes - Bedford

Hi Chris, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH

Rated 5 out of 5 stars

Leaving this review just for Dawn

Leaving this review just for Dawn - what a beautiful friendly addition she is :)

May 2, 2025
Unprompted review
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Reply from Wickes - Bedford

We are so happy to hear that you had a positive experience with Dawn. We appreciate your kind words and will be sure to pass them along to her. TW

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