Wickes - Canning Town Reviews 

173
TrustScore 5 out of 5

4.9

300 Manor Road, Canning Town, Unit 3, London London, E16 4PA, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I had a wonderful experience at Wicks today. Mr Oliur Khan the manager was so kind, patient and helpful. He explained everything clearly and made me feel comfortable throughout. Excellent service . I... See more

Company replied

Rated 5 out of 5 stars

I visited your store this morning for some bricks and cement. I couldn't find a small trolley for me to use so the wonderful Akib went and got one for me. He could see that I'm on walking sticks, so... See more

Company replied

Rated 5 out of 5 stars

I visited the Canning Town store today. The Manager Oliur he is a really experienced to serve the customer. It was good experience visiting the store. I ordered some paints for my home. Thanks for the... See more

Company replied

Rated 5 out of 5 stars

After placing an online order, then receiving the confirmation its ready, the staff called to say one item was out of stock and had an alternative for me in store. Ahmed, who has been consistently ve... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Canning Town

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • 300 Manor Road, Canning Town, Unit 3, London, London, E16 4PA, United Kingdom

  • +442075110291

4.9

Excellent

TrustScore 5 out of 5

173 reviews

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4.9

All reviews

(173)

13,473 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Alex good customer service

Alex good customer service

May 1, 2026
Unprompted review
Wickes - Canning Town logo

Reply from Wickes - Canning Town

We appreciate your positive feedback regarding the excellent support you received from Alex. Thank you for taking the time to share. -AK

Rated 5 out of 5 stars

Prices of products are reasonable and…

Prices of products are reasonable and good quality.
Staff are friendly, I was served by Jordan a very helpful professional, because of the staff, I would repeatedly go back.

April 27, 2026
Unprompted review
Wickes - Canning Town logo

Reply from Wickes - Canning Town

We appreciate you taking the time to leave us a review. We're happy to hear that you found our products reasonably priced and of good quality. It's great to know our staff including Jordan were helpful. -AK

Rated 5 out of 5 stars

I can honestly say that the survey I…

I can honestly say that the survey I received today was absolutely amazing from Nigel . He went above and beyond to help me . Highly recommend this branch

April 28, 2026
Unprompted review
Wickes - Canning Town logo

Reply from Wickes - Canning Town

Hi Sarah, We're happy to hear that the survey experience was amazing. We appreciate your high recommendation of our branch because of the help provided from Nigel. Thank you! - Sean

Rated 5 out of 5 stars

Great in store support!

Popped into store today, never been before and Akib was so helpful in directing us to each of the items we were looking for. He made the experience pleasant and quick! Will visit again.

April 27, 2026
Unprompted review
Wickes - Canning Town logo

Reply from Wickes - Canning Town

We appreciate you taking the time to leave us this five-star review! We're delighted to hear that Akib was so helpful and made your visit to our store pleasant and quick. -AK

Rated 5 out of 5 stars

Ben was really helpful and polite top…

Ben was really helpful and polite top customer care!

April 27, 2026
Unprompted review
Wickes - Canning Town logo

Reply from Wickes - Canning Town

We appreciate you letting us know about your positive experience with Ben and that he was helpful and polite. -AK

Rated 5 out of 5 stars

Great services they helped me to locate…

Great services they helped me to locate items very fast. Highly recommend

April 26, 2026
Unprompted review
Wickes - Canning Town logo

Reply from Wickes - Canning Town

Hi, Nancy. Thank you for taking the time to share your review with us. We are really pleased to see you're happy with the service provided. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Really friendly and helpful staff, A1 customer service

I needed Ad blue which was showing as available online, and a helpful colleague (Olly) helped me find it pretty quickly. Also got served by Alex who gave me some help with getting a trade pro card too. Pretty good and quick service.

April 26, 2026
Unprompted review
Wickes - Canning Town logo

Reply from Wickes - Canning Town

Hi, Tashanna. Thank you for taking the time to share your review with us. We are really pleased to see that, Olly, was able to help you find the product you were looking for and that, Alex, helped you get a trade pro card during checkout. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Good customer service from oliur

April 25, 2026
Unprompted review
Wickes - Canning Town logo

Reply from Wickes - Canning Town

Hi, Thank you for taking the time to share your review with us. We're really pleased to see that your happy with the customer service you received. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

I had a really good experience at…

I had a really good experience at Wickes (Canning Town). The customer service assistant Akib at the till and the manager Oliur were really helpful. The store was nice and tidy and they were ready to help and their behaviour was engaging and supportive. I will highly recommend this branch.

March 26, 2026
Unprompted review
Wickes - Canning Town logo

Reply from Wickes - Canning Town

Hi Suathy, We appreciate you sharing your positive experience at our Canning Town branch. We're happy to hear that you found Akib, Oliur and the team helpful and supportive. We're glad you enjoyed your visit. -Summer M

Rated 5 out of 5 stars

Amazing and helpful staff.

We had ordered the incorrect size garden slabs so had to cancel our order. Dan and Olly were absolutely amazing with their customer service! Our order was cancelled and a reorder was made without any hassle. Dan suggested signing up for an account which we did and got a discount! Dan's the man! So calm, polite znd professional. We will be returning.

April 15, 2026
Unprompted review
Wickes - Canning Town logo

Reply from Wickes - Canning Town

Hi, Leila. Thank you for taking the time to share your review with us. We are really pleased to see that both Dan and Olly were polite and professional, and were able to help resolve the issue you had with your order. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

Akib served us today

Akib served us today, fantastic customer service. Would recommend coming here again.

April 12, 2026
Unprompted review
Wickes - Canning Town logo

Reply from Wickes - Canning Town

We appreciate you taking the time to leave us this fantastic review. We're happy to hear that you had such a positive experience with Akib today. -AK

Rated 5 out of 5 stars

Very helpful and friendly

Very helpful and friendly

April 10, 2026
Unprompted review
Wickes - Canning Town logo

Reply from Wickes - Canning Town

Hi Rebecca Haggis, We appreciate your kind words and are so glad that we could provide you with a positive and supportive experience.

Rated 5 out of 5 stars

Good customer service Olley

Good customer service Olley

April 7, 2026
Unprompted review
Wickes - Canning Town logo

Reply from Wickes - Canning Town

Hi Sade, Thank you for taking the time to share your feedback with us. It is great to hear that Olley was able to provide quality customer service. -Summer M

Rated 5 out of 5 stars

Great customer service

Oliver was great with his customer service, he went above and beyond to help me out. Excellent customer service and always a pleasure visiting my local wicks

April 6, 2026
Unprompted review
Wickes - Canning Town logo

Reply from Wickes - Canning Town

Hi Nasima,

We appreciate you taking the time to leave us a wonderful review! We're thrilled to hear that you received excellent customer service from Oliver during your visit. -Ellysse

Rated 5 out of 5 stars

Online heavy object Returns

I had a poor experience with returning an online order that was a cancelled return delivery. Therefore was able to return in person because the chap there was very helpful. Perhaps Wicked needs to change their general return policies and ease of returns. .

April 3, 2026
Unprompted review
Wickes - Canning Town logo

Reply from Wickes - Canning Town

Hi BoogsB,

We appreciate you sharing your experience. We're glad the team member was helpful with your return. We'll review our return policies to see how we can improve the process. Thanks for the feedback! -Ellysse

Rated 5 out of 5 stars

Akib was kind and very helpful.

Akib was kind and very helpful.

April 2, 2026
Unprompted review
Wickes - Canning Town logo

Reply from Wickes - Canning Town

We appreciate you taking the time to share your experience with us; we are happy to hear that Akib was very helpful to you. -AK

Rated 5 out of 5 stars

Staff were very helpful

Staff were very helpful - Akib and Olly - helped with a lot of information.

April 2, 2026
Unprompted review
Wickes - Canning Town logo

Reply from Wickes - Canning Town

Hi L Clarey,

We're happy to hear Akib and Olly were helpful and provided you with great information. We appreciate your positive feedback! -Ellysse

Rated 5 out of 5 stars

Akib was very helpful at this store

Akib was very helpful at this store. Helped me and my family with our questions and was very helpful with everything. 5 stars

April 2, 2026
Unprompted review
Wickes - Canning Town logo

Reply from Wickes - Canning Town

Hi Catherine, We're happy to hear that our Akib was helpful and provided excellent support to you and your family. Thank you for taking the time to share your review! -Summer M

Rated 2 out of 5 stars

Appalling returns support from Canning Town branch

I made an order and this all arrived with notification and was timely which was great. However I needed to return the order and reorder another size. This was organised by phone for a delivery between 0700 and 1900 with email confirmation. However this did not occur. I have had problems getting hold of anyone to get the items (which are heavy) picked up. It is a huge task for working people to ensure someone is in 12 hours in the day. Customer services helpful but Canning Town branch cancelled the return without notification and could not be contacted. Also I could not be guaranteed that someone will help take the heavy objects from my car to the store!!

March 30, 2026
Unprompted review
Wickes - Canning Town logo

Reply from Wickes - Canning Town

Hi BoogsB,

We appreciate your feedback and are sorry to hear about the issues with your return and the inconvenience caused by the missed pickup. I've sent you a request for more information, so we can look into this further. -Ellysse

Rated 5 out of 5 stars

Oliur is so helpful

Making changes to my flat and as a first time buyer, I have no idea what I'm doing or what I need. Oliur asked me loads of questions, gave me options and went out of his way to understand my needs and help

January 16, 2026
Unprompted review
Wickes - Canning Town logo

Reply from Wickes - Canning Town

Hi, Oliur. Thank you for taking the time to share your experience with us. We're really pleased to see that Oliur was able to help you with your purchase in store. Thank you again for your kind feedback. - Scott H

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