From initial home visit through to my design appointment today i found Agnieszka unfailingly professional, patient and friendly. I was made very welcome and felt the service/advice provided was excel... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bought a large tin of Sandlin stain from Wickes but was not the right colour so took it back and were given a Gift Voucher to the same value instead of a refund!....Went back to same store for another... See more
Company replied
I work for carlisle college and we have been working on a community garden for the college to grow its own produce for the catering students. Olivia and the team at carlisle branch have been fant... See more
Company replied
Denton Holme Community Garden were grateful recipients of donations of compost and tools as part of Wickes Carlisle community fund programme in June 2026. The application process was really easy and t... See more
Company replied
Company details
About Wickes - Carlisle
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Dukes Road, Carlisle, Cumbria, CA1 1JD, United Kingdom
- +441228596880
4.6
Excellent
112 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super helpful staff - Jay in Carlisle
Jay in the Carlisle store was so helpful and polite when my Dad visited the store today. It made such a difference to his visit to get such good customer service. Thanks Jay
June 14, 2025
Unprompted review
Reply from Wickes - Carlisle
We appreciate you taking the time to leave us this five-star review. We're so glad to hear that our colleague Jay was helpful and polite during the visit to our Carlisle store!-GS
Bought Solar Panels and installation…
Bought Solar Panels and installation from Wickes/solarfast. Great advice from Elliott with projected cost savings/advice. Installed a week later so started saving straight away. Super smooth process. Decision maker was selling back to the grid which will help pay some of my Gas bill too.
May 29, 2025
Unprompted review
Reply from Wickes - Carlisle
We're happy to hear that you had a super smooth solar panel installation process! It's great to know the advice from Elliott was helpful and you're already seeing cost savings by selling back to the grid. Thank you for sharing your positive experience-GS
Solar panels, Elliot, Wickes, Solarfast
Recently bought solar panels, inverter and 2 X batteries from Wickes/Solarfast. Elliot is the man for the job and went through the whole process in a professional manner. Very knowledgeable and explained it all top to bottom. Great price for the full set up, was surprised how reasonable it was. Solarfast themselves were top dollar arranging scaffold and fitting is very professional.
Highly recommend Elliot, Wickes and Solarfast, excellent seamless experience. Roll on free/cheap electric and selling back to the grid is an added bonus.
May 12, 2025
Unprompted review
Reply from Wickes - Carlisle
We're happy to hear that you had an excellent, seamless experience with your solar panel installation! It's great to know that our team's knowledge and professionalism, along with the reasonable pricing and professional fitting, met your expectations. Thank you for recommending us!-GS
een to wicks today for a new kitchen…kitchen
Been to wicks today for a new kitchen ,carol that dealt with us was really helpful and friendly ,she took the stress out of it all
June 1, 2025
Unprompted review
Reply from Wickes - Carlisle
Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Carol in our store and that they provided you with useful advice. -AH
I’m really pleased with the service and…
I’m really pleased with the service and the attention Neil Patterson (Store manager) gave to me and my friend. Two ladies trying to do a plumbing job repair which cost a few trips back and forth to the store, but what I appreciate most is the kind and professional attitude he showed us.
We solved the problem thankfully and I’ll definitely go back to Wickes Carlisle again.
May 26, 2025
Unprompted review
Reply from Wickes - Carlisle
We're happy to hear that you and your friend received excellent service. We appreciate your kind words regarding the professional attitude shown to you. We're glad you solved the problem and will visit our Carlisle store again. TW
Excellent service
Neil at Wickes was so helpful and kind with his information and advice with regard to helping us get a plumbing problem sorted. We had to return a few times before it was solved but each time Neil helped us work through things with alternative ideas. We eventually got there!
May 26, 2025
Unprompted review
Reply from Wickes - Carlisle
We're happy to hear that our team was able to assist you with your plumbing issue. We appreciate your positive feedback. TW
Had an issue with parking
Had an issue with parking. Heather the Manager was very helpful in resolving the matter quickly .
Very professional and a credit to wickes .
Thanks so much .
May 10, 2025
Unprompted review
Reply from Wickes - Carlisle
We're delighted to hear that Heather was able to assist you with your parking issue. We strive to provide excellent customer service and appreciate your kind words about her professionalism. TW
Quality item and super efficient…
Quality item and super efficient company equals a happy customer
April 29, 2025
Unprompted review
Reply from Wickes - Carlisle
We're so glad to hear you're happy with your purchase and our service. We strive to provide the best possible experience for our customers-GS
Jason arrived well within allocated…
Jason arrived well within allocated time parameters, was polite and friendly, and offered additional help moving my items to my back door :)
April 24, 2025
Unprompted review
Reply from Wickes - Carlisle
We're so glad to hear that your experience with Jason was positive! We appreciate your kind words about his professionalism and helpfulness. We strive to provide excellent service to all our customers, and we're happy to hear that Jason exceeded your expectations.
-AF
Alice Lacey
Alice Lacey, member of staff at Carlisle, found my husband's ipad which he had left in a trolley and kindly kept it safe till he could return to collect it. He is very very grateful. Thank you so much.
April 10, 2025
Unprompted review
Reply from Wickes - Carlisle
We're so pleased to hear about the kind gesture from Alice. It's wonderful to know that they were able to help your husband retrieve his iPad. We strive to provide excellent customer service, and we're happy to hear that our team member went above and beyond to assist you.
-AF
Alice was excellent with good service…
Alice was excellent with good service always very helpful all staff are at Carlisle store
March 25, 2025
Unprompted review
Reply from Wickes - Carlisle
Hey Mick, thanks for your five-star review, and I'm glad you enjoyed the service from Alice in our Carlisle store! - Dylan
Bathroom consultation
Elliott helped us with a bathroom consultation and was great. We finished with a design we were happy with. Great staff asset.
March 17, 2025
Unprompted review
Reply from Wickes - Carlisle
Hi Kim, Thank you for your five-star review and for taking the time to share your positive experience. We're delighted to hear that you were happy with the consultation and the design you created. - SF
Good product and excellent delivery service
All gravel boards in good condition and delivered as requested to side gate. Good service from Mark.
March 21, 2025
Unprompted review
Reply from Wickes - Carlisle
Hi Stephen, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH
Neil could not have been more helpful
Neil could not have been more helpful
I had typed in correct email for my click and collect order
He even ensured I got a copy of a receipt in case of any issues
Thankyou
March 14, 2025
Unprompted review
Reply from Wickes - Carlisle
We're so glad to hear you had a positive experience with Neil. It sounds like he went above and beyond to ensure your click-and-collect order went smoothly. We appreciate your kind words and will share your feedback with Neil. - SW
Electric mitre saw broke phoned and…
Electric mitre saw broke phoned and they swopped it no problem. Also I didn't ask but they then did some shed felt at a discount for the trouble. Much appreciated will definitely be back.
March 10, 2025
Unprompted review
Reply from Wickes - Carlisle
We appreciate your kind words and are delighted to hear that you were satisfied with the service you received. It's wonderful to know that we were able to quickly resolve the issue with your mitre saw and that you were also pleased with the additional assistance provided. - SW
Unsuccessful delivery
Expected a delivery which was unsuccessful due to me inputting my contact number incorrectly. Contacted the store , unbelievable service the manager personally delivered my items which I was desperately needing within the hour . You don’t get service like that very often !
March 6, 2025
Unprompted review
Reply from Wickes - Carlisle
Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience in our store and that they provided you with useful advice. -AH
Getting the right screws
Don't know the name of the chap but extremely helpful getting the screws required
March 4, 2025
Unprompted review
Reply from Wickes - Carlisle
Hi Bobby, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience in our store and that they provided you with useful advice. -AH
Excellent service as always
Excellent service as always, Carol was super helpful with any help or advise that I needed!
February 23, 2025
Unprompted review
Reply from Wickes - Carlisle
Hi M-Ellie, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Neil and his team in Carlisle.
Huge thanks to Neil and his team today at the Carlisle branch, from the query at the till to the delivery of heavy products into my car, their support was exemplarary.
An extra discount at the till helped support my purchase.
February 25, 2025
Unprompted review
Reply from Wickes - Carlisle
Hey Helen, thanks for your five-star review, and I'm glad you enjoyed the service in our Carlisle store from Neil! - Dylan
The Carlisle staff are always very…
The Carlisle staff are always very helpful when I visit the store
February 24, 2025
Unprompted review
Reply from Wickes - Carlisle
Hey Dale, thanks for your five-star feedback and I'm glad you enjoyed the service in our Carlisle store! - Dylan
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.