Wickes - Chadwell Heath Reviews 

New kitchen and bathroom also got flooring excellent service by sultan the team in Chadwell is excellent!!! Always help to help

Got my bathroom from sultan really happy with the service and sultan helped all the way thank you so so much I love my new bathroom

Front end staff are amazing. Great customer service. Didn’t have to wait for my click & collect, also needed some help to locate a product which was no bother some young lady showed me where the products was. Very helpful

Purchased kitchen but wanted refund 2 days later..realy awful experience getting refund.After some days staff stopped communicating with me ,but still received call from kitchen delivery... Never again buying kitchen from Wickes. Quick to sell but hell waiting after .

Amazing service in the bathroom and kichen section. We had amazing quote, would definitely recommend.

K&b
Had a lovely walk through the show room with a designer staff member and saw the colour I wanted and they help me choose the layout I needed

K&B - amazing service, friendly chap who served me. 10/10

Kitchen and bathrooms desine
had amzing amzing sit down with my desiner really help me with what i needed

amzing k&b
had a amzing sit down with my desiner and was able to get all the thing i need for my kichen that i needed

I was able to find what i needed woth the help of one of the staff who was polite and very helpful with guiding me to the correct place in the store

Staff was fantastic I got everything I needed with no problems and very pleased with the items I go

Great customer service very polite staff and was very helpful

Designed a new kitchen with Sultan. Great service and really helpful. Had some worries going in to this as It was my first home, but Sultan reassured my concerns and guided me every step of the way. We designed a beautiful new kitchen for my new home for a decent price too! Top man!

Excellent service. My kitchen design consultant and the department manager very helpful and have good customer care service. Keep it up guys

I arranged a home visit to design my new kitchen on-line and received a confirmation email. The appointment was for 14:30-15:30. At 11:10am I received an email saying how nice it was to meet me. 2:30 came around and no-one showed, I thought maybe he was running late, not a problem. Then it got to 3pm and still no-one, I thought maybe the email meant he could arrive between 2:30 and 3:30, still no major problem. By 4:30 there still no-one and even worse, no communication from the company at all. I tried to contact them and was sent around the houses and was left feeling a tad peeved. My whole afternoon had been wasted. Today I received an email saying this: thank you for attending an appointment with us

We hope you enjoyed meeting with your Wickes Design Consultant.

We'd love to hear more about your experience if you'd be happy to leave us a review on Wickes Trustpilot Reviews.
Unlike Wickes, I am responding to their communication, hence the review.

2.5 years of delays, broken promises and a newborn living on a building site

In March 2022 we purchased a kitchen and bathroom installation from Wickes (£13,856). What followed has been over two and a half years of delays, defective installation, repeated damage to our home and broken promises.

The installation was carried out by subcontractors presented to us as Wickes installers. In reality they arrived without uniforms, identification, or coordination and repeatedly asked us how the work should be done. Each attempt to repair the installation resulted in further damage to our property.

During the delays the store manager promised us £50 per day compensation for the delay. Later Wickes customer service refused to honour this agreement.

The situation became far worse when our daughter was born in March 2023. My wife went through an entire pregnancy while the house was effectively a construction site. We were forced to live with a newborn in unsafe and stressful conditions while Wickes repeatedly failed to complete or repair the installation.

After multiple failed repair attempts and extensive disruption to our work and family life, Wickes then directed us to the Furniture and Home Improvement Ombudsman. The process resulted in minimal compensation which does not reflect the scale of disruption, time off work, and damage caused.

Recently I visited the Wickes store in Romford and spoke to the current store manager. He stated that the issue is not his responsibility because it happened before he took over and that he is unwilling to get involved.

After more than two years of delays, broken commitments and living in a construction site with a newborn, we are still trying to obtain a fair resolution.

I am now requesting that Wickes senior management review this case directly

Went to Wickes Chadwell Heath Romford to buy Dulux emulsion paint but couldn’t find the colour, Amanda F checked stock level and then searched the shelves and found the colour that had been put in the wrong place-probably by a customer. Extremely helpful. Shame Wickes only sold 5ltr tins by delivery thus incurring extra charge.

I would give a minus rating if I could. Booked an appointment for 12:30pm for a bathroom design consult home visit arranged time off work and no one turned up. I called the store t 12:40pm the guy asked me who I had the appointment with I told him Asif Patel, the guy said he is currently with a customer and he will check and call me back in 5 mints. No one called back I called again at 13:00 and was told it was due to system error no one turned up and when I said I was told someone will call me back he denied saying no one said they will call me back in 5 mints. I asked them to listen to the call recording. Completely unacceptable service.

Poor service at the Chadwell Heath branch.

The appointment was arranged for 2:00pm. When no one arrived, I contacted the design studio and was told that Jamil was due to attend. I was then informed that someone else, Lily, would be attending instead. Unfortunately, no one turned up at all.

As a result, an entire day was wasted waiting at the property. This was particularly inconvenient as we do not live in East London and had made specific arrangements to be there for this appointment.

The lack of communication and failure to attend the agreed appointment is unacceptable. I would appreciate an explanation for what went wrong and confirmation of what steps Wickes will take to ensure this does not happen again. I would also expect appropriate compensation for the time and inconvenience caused.

Great customer service and amazing price for the kitchens with the additional promo offer.