Wickes - Epsom Reviews 

184
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TrustScore 4.5 out of 5

4.6

Kiln Lane, Peel Centre, Epsom Surrey, KT17 1EQ, GB

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See what reviewers are saying

Rated 1 out of 5 stars

Why blast me with loud music when all I want to buy is some hardware. Think they must be trying to promote on line shopping. Loud noise is used as a form of torture or to confuse so can’t think why... See more

Company replied

Rated 5 out of 5 stars

We had Nadir as our designer and I could not recommend enough! He is very polite and he is quick to tell us which ideas are feasible vs wouldn't work, which has saved us from a lot of headache in the... See more

Company replied

Rated 5 out of 5 stars

10/10 customer service. Zacki served me he was very helpful and knew where everything was without hesitation. Top staff in there. I would highly recommend

Company replied

Rated 5 out of 5 stars

Very good customer service from Zaki was very helpful pointed us to the right product and made the purchase process smoother than usual and the rest of the team didn’t mind going out of there way to... See more

Company replied


Company details

  1. Hardware Store
  2. also in
  3. Bathroom Supply Store
  4. Kitchen Supply Store
  5. Solar Energy Company

About Wickes - Epsom

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Kiln Lane, Peel Centre, Epsom, Surrey, KT17 1EQ, United Kingdom

  • +441372748890

4.6

Excellent

TrustScore 4.5 out of 5

184 reviews

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4.6

All reviews

(184)

14,656 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

Great, customer service. Always happy to help. Paisley in Epsom is polite, helpful and knowledgeable.

June 24, 2025
Unprompted review
Wickes - Epsom logo

Reply from Wickes - Epsom

Hey Ben, thank you for your five-star review, and I'm glad that Paisley in our Epsom store was super helpful! - Dylan

Rated 5 out of 5 stars

Excellent customer service

I received excellent customer service from Paisley this morning. She was very professional and polite.

June 24, 2025
Unprompted review
Wickes - Epsom logo

Reply from Wickes - Epsom

Hey Jim, thank you for your five-star review, and I'm glad you enjoyed the service from Paisley in our Epsom store! - Dylan

Rated 5 out of 5 stars

Just been into Epsom Wickes and bought…

Just been into Epsom Wickes and bought sharp sand & gravel. The staff are so helpful and friendly. I asked about other products and was so helpful doing product search and availability.
But must say Paisley is so helpful and friendly. Plus goes above and beyond

It’s a pleasure shopping at Wickes Epsom

June 24, 2025
Unprompted review
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Reply from Wickes - Epsom

Hey Lawrence, thanks for your five-star review, and I'm delighted all the staff are all so helpful in our Epsom store, especially Paisley! - Dylan

Rated 5 out of 5 stars

Paisley at Epsom provide me quick…

Paisley at Epsom provide me quick response on information needed. Make my life much easier.

June 24, 2025
Unprompted review
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Reply from Wickes - Epsom

We're happy to hear that the information that Paisley provided made things easier for you. Thank you for your positive feedback; we appreciate it!-GS

Rated 5 out of 5 stars

Good store. Paisley does a good job

Good store, usually have what I want and the Wickes app is easy to use too. Trade card is good to have. I was served by Paisley today, she is always happy and polite. A great asset to the Epsom branch.

June 24, 2025
Unprompted review
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Reply from Wickes - Epsom

We're happy to hear that you find our store well-stocked and our app user-friendly. We appreciate your kind words about our team member Paisley; we're glad you enjoyed your experience. Thanks for the positive feedback!-GS

Rated 5 out of 5 stars

As always lovely staff

As always lovely staff
Today I got served by a lovely girl by the name Paisley
quality products

June 24, 2025
Unprompted review
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Reply from Wickes - Epsom

Hey Admir, thanks for your five-star review, and I'm glad you enjoyed the service from Paisley in our Epsom store! - Dylan

Rated 5 out of 5 stars

Paisley pointed me in direction of…

Paisley pointed me in direction of curtain pole that i required. Helpful chatty and smiley ☺️.

June 24, 2025
Unprompted review
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Reply from Wickes - Epsom

We're happy to hear that you found the perfect curtain pole with Paisley's assistance. We appreciate your kind words and are glad you enjoyed your experience.
-AF

Rated 5 out of 5 stars

Bathroom fitting & planning.

We haven't actually bought the new bathroom but seems likely to go ahead as our advisor had much superior knowledge and dealt with us in a way that showed a higher quality and range of product.
We got on so well with 'Nadir' that we felt really comfortable and listened to with a professionalism and some light humour to make it a very worth while experience.
He should be very proud of his service and attitude and hopefully is recognised by your company and management team.

June 1, 2025
Unprompted review
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Reply from Wickes - Epsom

Hey Daren, thank you for your amazing review, and I'm glad you enjoyed the service from Nadir throughout your bathroom design and installation, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Fantastic kitchen and value

Fantastic kitchen and value. Salesman nadir was not only a great salesman but also a brilliant person. Helped us endlessly.

May 23, 2025
Unprompted review
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Reply from Wickes - Epsom

We're glad you love your new kitchen and its value. We appreciate your kind words about our team member and are happy we could help you. TW

Rated 5 out of 5 stars

Paisley is an ambassador for excellent customer service. A visit to Wicks Epsom

A visit to Wicks Epsom to return my unused items and get a refund.
Paisley was very helpful, friendly and efficient in dealing with my refunds.
Can’t praise her enough. As this is my local store I have visited on multiple occasions and each time met with a smile and fantastic customer service.
A real credit to the store.

April 28, 2025
Unprompted review
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Reply from Wickes - Epsom

Hey Fay, thanks for your five-star review, and I'm glad you enjoyed the service from Paisley in our Epsom store! - Dylan

Rated 5 out of 5 stars

Designing a kitchen

I recently attended a planning meeting with Nadir at Wickes, Epsom. He was very organised, listened carefully to my wishes and guided with great knowledge to create a fantastic plan. It’s been a delight to plan my new kitchen with Wickes and I cannot recommend them highly enough.

April 26, 2025
Unprompted review
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Reply from Wickes - Epsom

Hey Hilary, thanks for your five-star review, and I'm delighted you enjoyed the service from Nadir in our Epsom store throughout your kitchen design, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Fantastic Service

We ordered a new kitchen from Wickes in Epsom. From start to finish, the whole process has been so easy and professionally done through Hayleigh Love. Hayleigh came to measure up, ordered the kitchen, dealt with queries and replaced various items. I could not recommend using Wickes highly enough.

April 26, 2025
Unprompted review
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Reply from Wickes - Epsom

Hey Nicola, thanks for your five-star review, and I'm glad you enjoyed the service from Hayleigh in our Epsom store throughout your kitchen design experience, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Kitchen designs pro

We came to the store in Epsom to get our kitchen and Nadir helped us plan and design it. He was amazing, so helpful and knowledgeable can't thank him enough

April 21, 2025
Unprompted review
Wickes - Epsom logo

Reply from Wickes - Epsom

We're thrilled to hear about your positive experience with Nadir. It sounds like he provided exceptional service and helped you create a kitchen that you'll love. We're proud to have such dedicated team members who go above and beyond to assist our customers.
-AF

Rated 5 out of 5 stars

Young lady on the till was very helpful…

Young lady on the till was very helpful when I purchased 3 heavy bags of chip bark, I asked for help to load the bags into my car as I've had a double hernia operation, no one was available so the young lady who's name is Paisley loaded them for me, fabulous service, thank you Paisley.

April 1, 2025
Unprompted review
Wickes - Epsom logo

Reply from Wickes - Epsom

Hey Peter, thank you for your five-star review, and I'm glad you enjoyed the service in our Epsom store! - Dylan

Rated 5 out of 5 stars

A great new bathroom thanks to Nadir!!!

We approached Wickes for a new bathroom and had absolutely no idea what we wanted as neither of us are design minded. We were quickly put in touch with Nadir who visited our house and immediately suggested ideas for remodelling our bathroom which we hadn't even considered before. This revolutionised our bathroom space in a way we hadn't thought of! He then sat with us (very patiently) through two, two hour sessions where we were talked through what our bathroom would look like and shown renderings. Nadir was so helpful, providing us with his honest view on various products and stylings which we really appreciated. He went above and beyond and his help is so appreciated!!!! Thank you Nadir!!!

March 18, 2025
Unprompted review
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Reply from Wickes - Epsom

Hi Hollie, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Nadir in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Got served by my favourite member paisleyof…

Got served by my favourite member of staff Paisley at epsom wikes. Allways greets you with a smile no matter what time of day 😁

March 11, 2025
Unprompted review
Wickes - Epsom logo

Reply from Wickes - Epsom

Hi Dari, We're so glad to hear you had a positive experience with our team member! It's wonderful to know that they consistently provide excellent customer service. We appreciate your kind words and will share your feedback with them. - SF

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