Wickes - Epsom Reviews 

184
•
TrustScore 4.5 out of 5

4.6

Kiln Lane, Peel Centre, Epsom Surrey, KT17 1EQ, GB

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See what reviewers are saying

Rated 1 out of 5 stars

Why blast me with loud music when all I want to buy is some hardware. Think they must be trying to promote on line shopping. Loud noise is used as a form of torture or to confuse so can’t think why... See more

Company replied

Rated 5 out of 5 stars

We had Nadir as our designer and I could not recommend enough! He is very polite and he is quick to tell us which ideas are feasible vs wouldn't work, which has saved us from a lot of headache in the... See more

Company replied

Rated 5 out of 5 stars

10/10 customer service. Zacki served me he was very helpful and knew where everything was without hesitation. Top staff in there. I would highly recommend

Company replied

Rated 5 out of 5 stars

Very good customer service from Zaki was very helpful pointed us to the right product and made the purchase process smoother than usual and the rest of the team didn’t mind going out of there way to... See more

Company replied


Company details

  1. Hardware Store
  2. also in
  3. Bathroom Supply Store
  4. Kitchen Supply Store
  5. Solar Energy Company

About Wickes - Epsom

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Kiln Lane, Peel Centre, Epsom, Surrey, KT17 1EQ, United Kingdom

  • +441372748890

4.6

Excellent

TrustScore 4.5 out of 5

184 reviews

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4.6

All reviews

(184)

14,688 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great store

Great store, great staff, especially Trevor

October 30, 2024
Unprompted review
Wickes - Epsom logo

Reply from Wickes - Epsom

Hey James, thanks for your five-star review, and I'm glad that you enjoyed the service from Trevor in our Epsom store! - Dylan

Rated 5 out of 5 stars

Trevor was friendly and helpful.

October 29, 2024
Unprompted review
Wickes - Epsom logo

Reply from Wickes - Epsom

Hi, HW. Thank you for taking the time to share your review with us. I'm really happy to see that, Trevor, was friendly and helpful. Thank you again for your kind feedback. - Scott H

Rated 4 out of 5 stars

Great customer service by Trevor

Great customer service by Trevor.

I came in for two different Dulux paints mixed mixes and Trevor was brilliant.

October 29, 2024
Unprompted review
Wickes - Epsom logo

Reply from Wickes - Epsom

Hi There,
Thank you for leaving a lovely review. We are happy to hear that Trevor was able to deliver amazing customer service! - Sean

Rated 5 out of 5 stars

I was served by Trevor who was very…

I was served by Trevor who was very helpful and polite

October 29, 2024
Unprompted review
Wickes - Epsom logo

Reply from Wickes - Epsom

Hey Colleen, thanks for your positive feedback, and I'm glad that Trevor was able to help you in our Epsom store! - Dylan

Rated 5 out of 5 stars

Needed to make a few purchases in Epsom…

Needed to make a few purchases in Epsom Wickes. Needed some help as I couldn't find exactly what I needed. I came across Trevor on the shop floor who was extremely helpful and directed me towards the appropriate counter and was also able to offer some advice on the product. Excellent customer service and Trevor went out of his way and went the extra mile to ensure I found what I needed.

October 7, 2024
Unprompted review
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Reply from Wickes - Epsom

Hi Stuart,
Thank you for leaving a lovely review. We are happy to hear that Trevor was able to deliver amazing customer service! - Sean

Rated 5 out of 5 stars

Sales assistant Trevor was very polite…

Sales assistant Trevor was very polite and helpful whilst serving us 👍

October 2, 2024
Unprompted review
Wickes - Epsom logo

Reply from Wickes - Epsom

Hey there, thanks for your five-star review, and I'm delighted you enjoyed the service in our Epsom store! - Dylan

Rated 5 out of 5 stars

Trevor at sales till very helpful

October 2, 2024
Unprompted review
Wickes - Epsom logo

Reply from Wickes - Epsom

Hi, Nigel. Thank you for taking the time to share your review. I'm really pleased to hear that Trevor was very helpful on your visit to our Wickes store. - Scott H

Rated 5 out of 5 stars

I needed some paint mixed and was very…

I needed some paint mixed and was very pleased with the helpfulness and knowledge of Trevor the salesperson. He's whole attitude was great even thou we kept changing our minds on colour.

September 30, 2024
Unprompted review
Wickes - Epsom logo

Reply from Wickes - Epsom

Hello Paul, thanks for your five-star review, and I'm delighted that Paul was able to help you get paint mixed in our Epsom store. - Dylan

Rated 5 out of 5 stars

Trevor was very helpful

September 20, 2024
Unprompted review
Wickes - Epsom logo

Reply from Wickes - Epsom

Hey Robert, thanks for your five-star review, and I'm glad that you enjoyed the service from Trevor in our Epsom store! - Dylan

Rated 5 out of 5 stars

Trevor at the Epsom branch is really…

Trevor at the Epsom branch is really helpful and always quick and willing to advise and help.It makes life a lot easier when folk are willing to help get you on your way quicker.

September 20, 2024
Unprompted review
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Reply from Wickes - Epsom

Hi There, thanks for taking the time to share this feedback. RD

Rated 5 out of 5 stars

The staff particularly Trevor who is…

The staff particularly Trevor who is always friendly, polite & helpful.

September 20, 2024
Unprompted review
Wickes - Epsom logo

Reply from Wickes - Epsom

Hi, Del. Thank you for taking the time to share your review with us. I'm happy to see that Trevor and staff in store are really helpful, polite and friendly. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

Happy shopper

I use this particular branch of Wickes several times a week as I know I can generally always get what I need, And if it isn’t in stock, I am told when I can have it.
The staff are very helpful and Trevor has been particularly helpful recently with things I have needed assistance for.
He is always very cheerful and happy to help and makes the whole experience Simple, easy and enjoyable!

September 26, 2024
Unprompted review
Wickes - Epsom logo

Reply from Wickes - Epsom

Hi Tom, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Trevor and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Had everything I needed

Had everything I needed at competitive prices.
Was served at till by Trevor who was, as usual, polite and friendly and has been helpful when needed in the past.

September 25, 2024
Unprompted review
Wickes - Epsom logo

Reply from Wickes - Epsom

Hi David, thanks for taking the time to share this feedback, we are glad to hear you got everything you needed and Trevor provided you with a great service as always, we appreciate you taking the time to let us know. RD

Rated 5 out of 5 stars

Nice experience

Nice experience. Got what I needed. Thanks to Trevor, very helpful and friendly.

September 25, 2024
Unprompted review
Wickes - Epsom logo

Reply from Wickes - Epsom

Hi Heiko, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Trevor and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Helpful staff

Trevor was such a great help in resolving some issues I had with some incorrectly priced items. He has served me the last several times I’ve been into your shop and is always really friendly and helpful, a great asset.

September 25, 2024
Unprompted review
Wickes - Epsom logo

Reply from Wickes - Epsom

Hi Maria, thanks for taking the time to share this feedback, we are pleased to hear that Trevor was able to resolve your issue, we appreciate you taking the time to let us know. RD

Rated 5 out of 5 stars

Epsom

I use the Wickes. In Epsom quite frequently, & Trevor. Is always efficient, nothing is too much trouble & he’s always jovial, which makes my day easier,

September 25, 2024
Unprompted review
Wickes - Epsom logo

Reply from Wickes - Epsom

Hi There, thanks for taking the time to share this feedback. RD

Rated 5 out of 5 stars

Friendly & helpful Trevor on till

Friendly & helpful Trevor on till. For a smaller branch of Wickes it is well stocked.

September 25, 2024
Unprompted review
Wickes - Epsom logo

Reply from Wickes - Epsom

Hi Mat, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Trevor and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 4 out of 5 stars

Find what you want when you want

This is the Wickes I use the most. I usually find what I’m looking for. Well worth it having the Trade Pro card to get 10% off.
Trevor is always friendly and always asks how I am. Nice guy!

September 25, 2024
Unprompted review
Wickes - Epsom logo

Reply from Wickes - Epsom

Hey Barry, thanks for your positive feedback, and I'm glad that you enjoyed the service in our Epsom store, and that Trevor is always friendly! - Dylan

Rated 5 out of 5 stars

Excellent service from Trevor.

Trevor goes above and beyond to give excellent service.

September 20, 2024
Unprompted review
Wickes - Epsom logo

Reply from Wickes - Epsom

Hi Bob, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Trevor and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

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