Wickes - Lancaster Reviews 

Vicky was really helpful and knowledgeable. Helped find what I needed.

I came in today looking for some exterior mildew cleaner and upvc cleaner and Vicky at the morecambe branch was very helpful in taking me straight to the products I needed.

From our initial query all the way through to our kitchen design the service from Wickes has been entirely professional throughout.
Our initial contact, and designer, Wayne has been outstanding in the way he visited our property, did the early design, then proceeded to fine tune until we reached the end product. Wayne was creative and helpful throughout. Highly recommended by me & Allyson

Extremely happy with the ongoing help & assistance from Wayne. After his initial home visit & design of the new kitchen he has been so profesional, kind & courteous & has listened to all my requests & made suggestions that have been much apprecited. Have never felt pressured at anytime. Found him so easy to talk too probably as we have a very similar sense of humour. So looking forward to our new kitchen. Thank you

We are delighted with our new kitchen from Wickes Lancaster. Simon Knight was brilliant at guiding us through the design process with excellent knowledge & skill but also kindness & good humour. Both the product quality & installation process were excellent. We were really impressed with the swift and efficient service from start to finish. Thank you.

Communicating well and being clear about pricing and payment options

Wayne was punctual and professional in his approach. He provided a thorough assessment of what needed doing and was informative and polite throughout. He was also very open and honest with us around some particular aspects of the work which gave us food for thought.

Had a great experience with Wickes. Wayne did the design, came out and measured our bathroom. Offered some good advice and various options. Went into store the following week to see the design on screen and finalise the plans. No pressure given a few weeks to decide. We decided to use our own installer, electrician and tiler. But Wickes offered a delivery date to suit. They made changes to some deliveries to ensure we didn't receive them too early. Then the actual delivery and installation went fine. Couple of extras we did not use (toilet roll holder, grab bar). These were returned and refunded, without any hassle. Wayne stayed in touch throughout and we cannot fault him or the Wickes Team. Thankyou!

Wayne made getting our new kitchen a very relaxed experience. He wasn’t pushy, he didn’t pressure us in any way to commit. His design was really good and he helped us to create our perfect kitchen based on our room and personal preferences.

We were treated very well from booking our appointment for a home consultation to us booking to have our bathroom done. Our design consultant Jonathan Green went above and beyond to get us the bathroom we liked, can’t wait now for the work to be done. Thank you .

I have recently moved house and needed a new kitchen to fit into a small space. Jonathan Green from the Lancaster store came to my home to take measurements and a week later I had an appointment with him at the store to see the final design. He had it absolutely spot on, I had a change of mind about the worktop and he accommodated it without a problem. The 3D plans brought it to life and I now cannot wait to install it!

If I come across anyone looking for a new kitchen I'll certainly recommend they give Wickes a go.

The whole journey was simple and stress free , From looking at samples In store and choosing the colour schemes and kitchen range to booking an appoint for measure and design the kitchen , Simon then took over the process , visited the house , listened to what we wanted and offered us advice and suggestions , He went away designed it for exactly how we’d imagined , got us the best possible deal and the order was placed a couple of days later , After a poor experience elsewhere Simon restored our confidence and we can’t thank him enough 😊

I dealt with Janine from Wickes, and she was genuinely brilliant from start to finish. From our very first appointment, she took the time to really listen to what we wanted, asked the right questions, and made sure she understood both our needs and our budget.

Her design ideas were thoughtful and practical, and she was able to suggest improvements we hadn’t considered, without ever pushing us in a direction we didn’t want to go. Communication throughout was excellent — she was always approachable, responsive, and happy to explain options clearly.

Janine made the whole process feel straightforward and stress-free, and her attention to detail and professionalism gave us real confidence in the final design. We’re absolutely delighted with the end result and wouldn’t hesitate to recommend her to anyone planning a new kitchen.

Excellent design advice. Efficient service and professionalism. Product delivery on time. Well stored in garage. Fitter superb with initial visit and prompt installation scheduled. Good time keeping and excellent cleaning up afterwards. All round excellent service.

Emily (Lancaster) was extremely warm and helpful. We are much clearer about the range of options.

Janine Bateson from the Lancaster store designed a great kitchen for us. She listened to our ideas and needs and addressed them really well. We now have a fantastic kitchen which we are really pleased with.
She was quick to respond when we had any queries and helped us all through the installation process.
The fitters did a brilliant job, responded to our requests and we are really pleased with the finish on our kitchen.
It was not easy to get in touch with the customer experience team but with Janine's help we got everything sorted.
The area which was not positive was the delivery. The 2 men arrived on time and unloaded the lorry quickly into our basement. However there was no organisation to the many boxes which meant the fitters first job was to find things. There was also damage to some doors as they were not placed on the battens provided to keep the boxes away from the floor.

Wayne has gone over and beyond expectation in assisting in designing an accessible kitchen. His knowledge, professionalism, compassion understanding and patience is second to none. Nothing was to much trouble. I was not pressured in any way to make a purchase. There was no hard selling. No mention of credit agreements and he and Janine went the extra mile. I have no hesitation in recommending Wayne to assist you in designing your kitchen. He is an asset to Wickes and his design team. A decent, kind, approachable , friendly, professional guy that made a challenging kitchen design, workable, practicable and affordable. Thank you Wayne.

Design team sent wrong drawings for our kitchen to the fitter, meaning we never got the kitchen we designed and paid for.
Quality of the units is considerably below expectations, with paint fading from the cabinet doors after just a few weeks.
After-care was non-existent with multiple deliveries received for incorrect parts (or damaged ones) and with no one willing to take ownership or responsibility for the issues. Despite dealing with multiple case handlers and even a manager, nothing has been resolved.
Six months later we still don't have a completed kitchen despite raising a complaint with the ombudsman, which still failed to prompt the installation team into action. The biggest frustration is thay we were repeatedly told to "wait until all the issues are resolved" before raising a complaint. This meant that there was no ability to escalate and no obligation at Wickes end to resolve matters within a specific time frame. I assume this is a deliberate attempt to reduce either the number of complaints or the time they will show as outstanding for.

After trying the design services of a couple of other 'big name' kitchen suppliers we found what we wanted when we booked a design consultation at Wickes Lancaster. We already had our own view of the kitchen we wanted and needed someone who would validate our ideas but also challenge, advise and suggest alternatives. Wayne gave us all this over several face to face meetings, phone calls and emails, and was always patient and positive until we had a design and a price we were happy with and he took our order. Our review rating here is based on this design experience at the Lancaster store.

But I should point out that our positive Wickes experience up to the point of placing the order was let down by the subsequent fulfilment - the delivery and customer service - which is handled by a different part of the company. Several items were missing from the initial delivery and others were wrong or damaged. It took weeks and a good few phone calls to eventually get all the correct items delivered, which took a lot of our time and messed up our installation plans. The Customer Services team and the IT systems they use are very clearly not 'joined up'. What we needed from the first phone call was someone to say "Sorry about this, don't worry I'm going to sort it out for you" but we never got this.

If I was rating the overall Wickes experience here it would be a 2 star review

The quality of the kitchen itself, the kitchen fitter (David) and the two gentlemen who deliveried the kitchen could not have been better. If we were only reviewing them, it would be 5 stars as they are all amazing.

A one star review (or zero if possible) would be given to Craig who was supposidly our Customer Experience Co-ordinator. What an easy job he must have as he does not do anything. He never responded to emails, never phoned and I am not sure what he exactly does with his time.

Janine at the Lancaster store designed us a very nice kitchen but mistakes were spotted by our kitchen fitter when he came to measure up. It appears that once the staff member at the store gets the sale (and probably commission) that they are no longer interested in customer service.

On the whole, we are really really pleased with the quality of the kitchen and the workmanship of the kitchen fitter. But don't be caught out by the supposed Customer Experience Coordinator (Craig) or follow up from any of the customer service team if there are any issues with any small missing parts. When it was reported to Wickes we were missing some parts, the reply from them was basically along the lines of "can you not just make something fit?".

Wickes Lancaster have lost themselves a sale of a new bathroom as we were going to get that from them next but we will be going elsewhere!