Wickes - Oxford Reviews 

Quick installation and good response time from customer service but multiple parts have failed and the 2 year workmanship guarantee does not cover much and they will state that it was damaged by yourself, parts are only covered for a year and this is poorly communicated during booking. Part of the reason i went to wickes and paid their premium price was for the extended guarantee but this ended up being a bad and expensive choice and did not cover much at all.

Luca was exceptionally helpful with suggestions after listening to our ideas and what we would like to incorporate into the design of the ensuite. He showed us several options and we discussed what would work well and look good. The result was a design in our budget and that will look great.

Bathroom designer was helpful, we used approved installer, problems with installation from start to finish, delivery attempted on wrong day, wrong product delivered and installed, pipework for shower placed incorrectly, necessitating removal of freshly installed tiles, hairline crack caused toilet to leak. We were very disappointed with Wickes customer service. At one point Wickes sent a different installer to conduct a survey even though a date to commence works had been agreed.

I used Wickes’ kitchen design service recently and was very impressed. Luca did a wonderful job and came up with creative and workable solutions to help me make the most of limited space in my kitchen. He really went above and beyond. Would highly recommend !

A huge thank you to Michelle Lawrence who accepted our school application for The Community Project!
We received the exact items we'd hoped for and are excited to make our small outdoor space amazing for our pupils in year 3 and 4.
Michelle couldn't have been friendlier when I came with my daughter to collect the items and her email communication was fantastic.

We have been really happy with the service from Wickes. Luca was great at helping us to get the most from our limited space, and we are looking forward to taking the next steps.

We recently had our kitchen designed by Luca at Wickes, and we couldn't be happier with the experience. From the very first consultation, Luca was professional, knowledgeable, and incredibly attentive to our needs and ideas.

He took the time to understand exactly what we wanted from our new kitchen and came up with a design that perfectly balanced style, practicality, and budget. His attention to detail was outstanding, and he offered creative suggestions that we hadn't considered but have made a huge difference to the overall design.

Luca was patient throughout the process, answering all of our questions and making adjustments whenever needed to ensure everything was exactly right. His expertise and enthusiasm gave us complete confidence in our choices.

The final design exceeded our expectations and has transformed our vision into a beautiful and functional kitchen that we are genuinely excited about. We would highly recommend Luca to anyone looking for a kitchen designer who is professional, talented, and committed to delivering excellent customer service.

Thank you, Luca, for making the whole process enjoyable and stress-free!
Rafi

On my recent visit to Wickes Oxford I was after some information regarding different kinds of paint. I spoke to the manager Lewis who explained and answered , in detail, all the questions i had. It was much appreciated and highly recommend his advice. Top customer service. 5*

I came into the Oxford branch with an online issue. The staff were all very kind and more than willing to help me.
Marcus was excellent! He helped fix my issue and offered me a fantastic solution! He was very helpful and kind! Thank you so much Marcus for your excellent customer service!

Luca was absolutely brilliant. He is down to earth, patient and really cares about his customers. He accommodated my late design changes being really supportive as soon as he returned from holiday as his colleagues hadn’t been as clued up when he was away. Added to the fact that he had some excellent design ideas in the first place which inspired me to renovate my kitchen and both bathrooms I am so pleased I had Luca for my design consultant, highly recommend him he is a credit to Wickes!

Just a quick thank you to Luca in Oxford branch this morning for helping us design our kitchen. Whilst we still haven't committed to a final provider yet, his professionalism and attention to detail were very much appreciated. We were impressed with Wickes service in-store. Thank you. Neil and Rebecca

Online order on 23rd 697509668, was told delivery will be on 25th, delivery didnt arrive after i spent the day waiting in on Monday 25th,
Did not arrive on 26th either so i Rang Oxford store today 27th and was told there were driver problems on the Monday but my order will be delivered today, they really sounded like they could not care less. I then asked for tracking info and a predicted delivery time and was asked to hold. I was on hold for over 25 mins then cut off. NO DELIVERY STILL. APPALLING SERVICE AND ZERO CUSTOMER CARE. 2 DAYS LOST, still no idea when i will receive the goods ive paid for.

We had a really positive experience with Wickes and with our installation team, Red Dragons. We got exactly what we wanted and quickly. Great service thanks all!

Very helpful member of staff called Sue, I understand that she is a supervisor at the Oxford branch.
We wanted our kitchen units delivered and Sue organised it.

Great service and fast. It did not long for them to prepare for the click and collect.
Friendly and employees. Superb.

I always have the most best time at wicks , purely because of Michelle and molly who work there , they both are so so professional, giving advice and there knowledge to me ,always so polite and friendly , a huge credit to the company of wicks , without them ,it just wouldn't be the same experience , they are so good at there job , and always find the time to help me whenever they can, amazing girls , Thankyou

Just had a new kitchen design completed with Luca. His vision and ideas worked great to fill the kitchen to its best fit. Highly recommend visiting if you are looking for anything designed.

We have had a great experience using Wickes' Community Project service. Michelle went above and beyond to contact our school and provide us with the resources that we need as a small school. Thanks to them we will be able to repaint our classrooms and have guttering for our Early Years setting too. Many thanks!

Probably the best DIY store in the UK and would kick arse if they expanded to Scandinavia!

After tenants went out of their way to destroy the property on the way out and was quoted between 35k and 60k to have the place redone was thinking just walk away from it and sell up. I’m very lucky I have a good set of friends that all said they would help with DIY. Looked at all the big stores and smaller independent shops, Wickes ended up getting most my money 25k which covered new kitchen, pantry, laminated hard flooring in five rooms, all new curtain rails, toilet and sink, eight doors, and a list of equipment that will last a long while, the Botley branch was the main one I went to, great staff always giving good advice and what tools to use, one even gave me a cool YouTube channel to check out for ideas and cost cutting savers. If you want a great company with great deals all the time for your DIY highly recommend Wickes.