Wickes - Welwyn Garden City Reviews 

156
•
TrustScore 5 out of 5

4.9

1 Bessemer Road, Welwyn Garden City Hertfordshire, AL7 1GF, GB

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Rated 5 out of 5 stars

Harrison is a great asset to your store.He was really friendly and helped me to get my materials and load them onto the vehicle!Excellent customer service and great value for materials in store.

Company replied

Rated 5 out of 5 stars

Very professional knowledgeable approachable and Greg went above and beyond to help me out . Give that man a raise

Company replied

Rated 5 out of 5 stars

Ollie did a great job - I highly recommend going with him for the design. He always responded quickly and went beyond what was needed (eg spending extra time on the visual design to make sure we could... See more

Company replied

Rated 1 out of 5 stars

Absolute waste of time. Booked in for a bathroom and kitchen design appointment. The person was so uninterested, would not look at our drawings or measurements. Did not offer any real advice and w... See more

Company replied


Company details

  1. Hardware Store
  2. also in
  3. Bathroom Supply Store
  4. Kitchen Supply Store
  5. Solar Energy Company

About Wickes - Welwyn Garden City

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • 1 Bessemer Road, Welwyn Garden City, Hertfordshire, AL7 1GF, United Kingdom

  • +441707428652

4.9

Excellent

TrustScore 5 out of 5

156 reviews

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4.9

All reviews

(156)

14,656 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very professional knowledgeable…

Very professional knowledgeable approachable and Greg went above and beyond to help me out .
Give that man a raise

October 20, 2026
Unprompted review
Wickes - Welwyn Garden City logo

Reply from Wickes - Welwyn Garden City

Hi Ivan, We are absolutely thrilled to hear that you received such professional, knowledgeable, and supportive service during your visit. It is wonderful to know that Greg went the extra mile to assist you and made such a positive impression. Your incredibly kind feedback and recommendation mean a lot to us, and we will be sure to pass your praise along to him. Thank you for taking the time to share your experience. - Sean

Rated 5 out of 5 stars

Excellent customer service from Harrison

Harrison is a great asset to your store.He was really friendly and helped me to get my materials and load them onto the vehicle!Excellent customer service and great value for materials in store.

October 19, 2026
Unprompted review
Wickes - Welwyn Garden City logo

Reply from Wickes - Welwyn Garden City

Thank you so much for the fantastic review. We are delighted to hear that Harrison was so friendly and provided such excellent customer service by assisting you with gathering your materials and loading them into your vehicle. It is also wonderful to know that you are pleased with the great value offered in our store. We truly appreciate your kind feedback and look forward to welcoming you back again soon. -AK

Rated 5 out of 5 stars

Amazing service

Amazing service, thanks Greg for all your help

September 26, 2026
Unprompted review
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Reply from Wickes - Welwyn Garden City

Thank you for your wonderful review! We are so pleased to hear that you experienced amazing service and received such great assistance from Greg. We truly appreciate your kind feedback. -AK

Rated 5 out of 5 stars

I use the store everyday to pick up…

I use the store everyday to pick up supplies it's always well stocked tidy and the staff friendly and helpful got to know the staff well and we have a little humour banter which is a good way to start the day excellent service thanks team Wickes Paul the plasterer

September 26, 2026
Unprompted review
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Reply from Wickes - Welwyn Garden City

Hello Paul, We're so pleased to hear about your consistently positive experiences and that our team provided such friendly and helpful service. It's wonderful to know that their dedication made a difference, and we truly appreciate your kind words. -JG

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. Greg went out of his way to help and explain what would be the best, always with a smile on his face and very polite
The shop looks nice, modern and I was really happy that I made my purchase there. All the staff seemed very nice
I wish Greg and his colleagues the very best
Thank you Greg for your excellent service

September 25, 2026
Unprompted review
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Reply from Wickes - Welwyn Garden City

Hello Kakali, We are so pleased to hear about your fantastic experience! It's wonderful that Greg provided such excellent service, always with a smile, and explained everything clearly. We truly appreciate your kind feedback. -JG

Rated 5 out of 5 stars

Oliver designed my kitchen for me

Oliver designed my kitchen for me, he was very easy to talk to and nothing was too much trouble. Could not recommend him enough.

September 6, 2026
Unprompted review
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Reply from Wickes - Welwyn Garden City

Hi Lewis, We're so pleased to hear that your kitchen was designed perfectly and that Oliver was easy to talk to and nothing was too much trouble. We appreciate your kind feedback! - Sean

Rated 5 out of 5 stars

Bathroom install

Amy did a fantastic job designing our new bathrooms, the process was quick and easy and we're really happy with the installation. Would definitely recommend.

August 21, 2026
Unprompted review
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Reply from Wickes - Welwyn Garden City

We're so pleased to hear about your positive experience with Amy, and that the bathroom design process was quick and easy, Alex. It's wonderful that you are really happy with the installation. - Andrew

Rated 5 out of 5 stars

Friendly staff

We'd like to leave a review to recognize the excellent customer service we received this evening. We first asked Harrison some questions relating to paint, he was polite and professional and helped us even when he was on the till. We were later served by Greg who although he was busy putting out stock he helped us with our questions and went out of his way to find out the information we asked for. He was outstanding. He was friendly, polite and professional. Harrison and Greg are a real credit to your team, and they made our visit a pleasant experience.

September 7, 2026
Unprompted review
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Reply from Wickes - Welwyn Garden City

We truly appreciate you taking the time to share your positive experience with us. We are delighted to hear that Harrison and Greg provided such excellent and professional service, making your visit a pleasant one. -AK

Rated 5 out of 5 stars

Very happy with the Wickes service and Ollie in particular!

Ollie did a great job - I highly recommend going with him for the design. He always responded quickly and went beyond what was needed (eg spending extra time on the visual design to make sure we could really see how it would look). Wickes were great - they gave us the flexibility to choose any items we wanted from other suppliers, and they kept the whole process on time.

July 27, 2026
Unprompted review
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Reply from Wickes - Welwyn Garden City

Hi, Alice. Thank you for taking the time to share your review with us. We're delighted to hear that Ollie provided such excellent support throughout the design process, taking the time to ensure every detail was just right and keeping communication clear and responsive. It's also great to know you valued the flexibility and smooth project management provided by the team. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Vary helpful helped me find a new

Vary helpful helped me find a new kitchen well recommended

August 16, 2026
Unprompted review
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Reply from Wickes - Welwyn Garden City

We're so happy we could help you find a new kitchen, Barney! We truly appreciate your kind words and recommendation. - AB

Rated 5 out of 5 stars

So grateful for all the help we…

So grateful for all the help we received from Mitchell both times we have been into the store. Mitchell was patient and asked all our questions. We love coming into the Wickes store!

August 10, 2026
Unprompted review
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Reply from Wickes - Welwyn Garden City

We're so pleased to hear about your positive experiences and that Mitchell was so patient and helpful in answering all your questions. It's wonderful to know you enjoy visiting our store! - AB

Rated 5 out of 5 stars

Stress Free Ordering

Amy Laura Tang - Bathroom department at Welwyn Garden City from the start was extremely helpful. We needed to change our order and were concerned the delivery would not arrive in time for our builder. Amy sorted everything out for us and we are awaiting delivery next week.
Her support is still on-going and because of her, everything has gone smoothly and most importantly stress free for us so a big "thank you" and very happy to recommend Wicks Bathroom Service and Amy Laura Lang to anyone. The prices and quality look good too!

July 18, 2026
Unprompted review
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Reply from Wickes - Welwyn Garden City

Hi Elizabeth, thank you for sharing your wonderful feedback. We are delighted to hear that our team member in the bathroom department was extremely helpful and ensured everything went smoothly and stress-free for you. We appreciate your recommendation and are pleased that you are happy with the prices and quality. -LG

Rated 5 out of 5 stars

Amazing customer service from Mitchell

Amazing customer service from Mitchell. Very patient.. For a great customer service ask for Mitchell.
WICKES WELWYN GARDEN CITY

July 18, 2026
Unprompted review
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Reply from Wickes - Welwyn Garden City

Thank you for sharing your positive experience with us. We're so pleased to hear that Toby provided such patient and helpful customer service during your visit. We truly appreciate your kind feedback. - AB

Rated 5 out of 5 stars

Superb Staff

After purchasing a fence panel which turned out to be too big for my van Steve was very helpful and arranged to have the panel delivered to my home. Very friendly and helpful guy.

June 12, 2026
Unprompted review
Wickes - Welwyn Garden City logo

Reply from Wickes - Welwyn Garden City

Thanks for taking the time to leave your review. We're so glad Steve could help with the fence panel delivery! We appreciate your kind words about our team. - AB

Rated 5 out of 5 stars

Shereese did a superb job of helping me…

Shereese did a superb job of helping me pick out a shade of white paint for my living room. She actively inputed when I asked her opinion and she didn't rush me despite other customers asking for her help. She was fantasic, personable and the room looks great!!

May 7, 2026
Unprompted review
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Reply from Wickes - Welwyn Garden City

We're so happy to hear about your excellent experience finding the perfect paint shade. It's wonderful that Shereese was helpful and personable. Thank you for sharing your positive feed - Sean

Rated 5 out of 5 stars

Greg & Shereese for all painting enquiries

First time going to Wickes WGC and we are incredibly impressed by the customer service. The level of kindness, knowledge for the products, patience and genuine care Greg & Shereese showed us while picking out and mixing paint colours today was above and beyond we've ever experienced in any store. They helped us for around an hour making sure we were happy with our choice all whilst smiling and great sense of humour. Highly recommend going to them for all your painting enquiries. True exceptional!

June 2, 2026
Unprompted review
Wickes - Welwyn Garden City logo

Reply from Wickes - Welwyn Garden City

Thank you for your five-star review! We are so pleased to hear about your exceptional experience with Greg and Shereese at the Welwyn Garden City store. It's wonderful that you received such kind, knowledgeable, and patient assistance with your paint choices. We appreciate your high recommendation! - AB

Rated 5 out of 5 stars

Great customer experience again!

The staff at Wickes WGC never fail to impress me! It’s always service with a smile. Today Mitchell and Dora both went above and beyond to help me out.
Fantastic customer experience!👍

June 1, 2026
Unprompted review
Wickes - Welwyn Garden City logo

Reply from Wickes - Welwyn Garden City

We're so pleased to hear about your fantastic experience and that our team went above and beyond. Thank you for your kind words! -AK

Rated 5 out of 5 stars

Amy produced an amazing bathroom and…

Amy produced an amazing bathroom and bootroom, exceptional service, dont hesitate!!!!to book with Amy for any home improvement project 5 star service

May 31, 2026
Unprompted review
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Reply from Wickes - Welwyn Garden City

Hi, we are so happy to hear you had such a wonderful experience with your home improvement project. Thank you for your kind words! -LR

Rated 5 out of 5 stars

Thanks to Amy and the Wickes team

Amy the bathroom design consultant was helpful and supportive from the very beginning to the very end of the project, dealing with any query/issue promptly and efficiently. Wickes Customer Services also kept in contact to check on progress. The fitter did a wonderful job across the board and now at the end of the project I am very happy with my new bathroom and would recommend this team to anyone thinking of embarking on a new bathroom project.

May 29, 2026
Unprompted review
Wickes - Welwyn Garden City logo

Reply from Wickes - Welwyn Garden City

Hi, B Hollington. Thank you for taking the time to share your review with us. We're really pleased to see that your design consultant, Amy, provided a great design experience from start to finish, sorting any issues promptly and efficiently. We're also happy to see that your fitter did a great job and that you're happy with your new bathroom. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

I recently completed myOutstanding Bathroom Design Experience – Exceeded My Expectations bathroom…

I recently completed my bathroom project with and I honestly could not be happier with the experience from start to finish. Amy, my bathroom designer, was excellent at every level throughout the project. She really took the time to understand exactly the style and finish I was looking for, while also being very upfront, knowledgeable and practical with her advice.

What stood out most was how accommodating and supportive the whole process felt. Nothing ever seemed too much trouble, and the communication and guidance throughout the design stage gave me real confidence in the project. The final result has genuinely exceeded my expectations and I am extremely pleased with how my new bathroom has turned out.

A huge thank you to Amy and the Wickes team for such a professional and customer-focused experience. I would highly recommend them to anyone planning a bathroom renovation.

May 18, 2026
Unprompted review
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Reply from Wickes - Welwyn Garden City

Hi JE-PCN, Thank you for your five-star review in which you told us about the great customer service you received from our design consultant Amy. We are pleased to hear that you found the whole process to be seamless and that you are really happy with the final result. We hope you enjoy your new bathroom for many years to come. Furthermore, we appreciate your business.

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