Wiggle.com Reviews 

3,502
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 168 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the good quality products and reasonable prices, often finding great deals on items like cycle jackets and MTB shoes. Reviewers frequently highlight fast and reliable delivery, with some orders arriving earlier than expected, even for international shipments. The website is generally considered easy to use, making the purchasing process straightforward and dependable. However, some people were dissatisfied with product quality, noting issues like scratchy fabric, clumsy stitching, and items not meeting expected standards. There are also concerns about delivery services, with several customers experiencing lost orders, significant delays, and issues with courier companies like Evri. Additionally, some reviewers found product sizing to be inaccurate, even when following size guides, and expressed frustration with the return process for ill-fitting items.

What people talk about most

Product

Clients share ambiguous opinions on product quality and sizing, with many expressing dissatisfaction. Several... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising very quick delivery... See more

Order

Consumers find order experiences to be ambiguous, with some reporting positive aspects such as quick email... See more

Price

Customers had ambiguous experiences with price, with many reviewers appreciating the reasonable prices, great... See more

Quality

Users describe ambiguous interactions with quality, with some customers expressing satisfaction with... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered a Speedo swimsuit. It's a nice design, but compared to previous purchases (DHB, TYR, and Maru) the product is poor quality. The fabric is horribly textured and scratchy, and the stitching i... See more

Rated 3 out of 5 stars

Buying from Wiggle used to be a great experience, not so good now. The product selection is greatly reduced, there are no reviews or web chat to help guide your purchase, and product descriptions are... See more

Rated 3 out of 5 stars

Still a good place to Shop online. I like to buy from Wiggle as the prices are fair and the viarity of products is good however I have seen a fall on product like the DHB line etc. Also shipping co... See more

Rated 3 out of 5 stars

Good afternoon, I think a contact telephone number would be useful. I needed to speak about a return before posting the package


Company details

  1. Bicycle Store
  2. Sporting Goods Store

About Wiggle.com

Written by the company

You can direct your query by this form :http://www.wiggle.com/ContactUsForm

You can direct your query by this form: http://www.wiggle.co.uk/ContactUsForm. Monday - Sunday: 6:00 - 22:00 GMT
Otherwise address any correspondence to our registered office address (There are no facilities for customer personal collections at this address.)
Wiggle Ltd 1000 Lakeside, Suite 310, Third Floor N E Wing Portsmouth PO6 3EN


Contact info

  • 1000 Lakeside, Suite 310, Third Floor N E Wing, PO6 3EN, Portsmouth , United Kingdom

  • www.wiggle.com

3.1

Average

TrustScore 3 out of 5

4K reviews

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3.1

All reviews

(3,502)

152 reviews in the last 12 months

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Rated 5 out of 5 stars

First Purchase from Latin America – Totally Worth It

My order arrived even a day earlier than expected and was perfectly packaged. I bought a Zone3 wetsuit (size S) and a DHB neoprene cap. The wetsuit really impressed me with its excellent quality and perfect fit. The cap, on the other hand, arrived a bit wrinkled and the stitching could be better, though it still does the job. Despite that, the whole shopping experience was excellent, with clear tracking provided from the very beginning. I would definitely recommend Wiggle and will be buying here again without hesitation.

September 3, 2025
Unprompted review
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Rated 3 out of 5 stars

Disappointed....

Buying from Wiggle used to be a great experience, not so good now. The product selection is greatly reduced, there are no reviews or web chat to help guide your purchase, and product descriptions are not as informative as they used to be. As a result, the top tube bag I bought was a disappointment. I feel the reviews would have informed me beforehand that the bag flops to the side instead of sitting neatly on the tube, and the web chat would have recommended a better product. Will be looking elsewhere for future purchases

August 26, 2025
Unprompted review
Rated 4 out of 5 stars

What, no reviews?

Product and priceis good but since they dont allow customer reviews its impossible to assess if the product is appropriate for the application. Also, paying for shipping on large orders? Who still does that?

August 30, 2025
Unprompted review
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Rated 3 out of 5 stars

Speedo swimsuit - not great.

I ordered a Speedo swimsuit. It's a nice design, but compared to previous purchases (DHB, TYR, and Maru) the product is poor quality. The fabric is horribly textured and scratchy, and the stitching is clumsy. It's not up to the standard I expect speedo to be. The tags on the garment also suggest it is a 'Sports Direct' product, and I never buy stuff from there because it goods from there are often a bit iffy when it comes to quality.
It wasn't cheap, either, especially with the £5 delivery charge. I probably would avoid buying online again, so I can feel the fabric and quality prior to purchase.

August 28, 2025
Unprompted review
Rated 1 out of 5 stars

Not value for money

Not value for money - GP5000's available for less than £50. Was expecting two based on photograph on website but only received one. Listing didn't state whether one or two was quantity sold.

August 29, 2025
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Rated 1 out of 5 stars

Wrong size sent from the order

Wrong size sent from the order. Absolutely terrible. Smallest pair of socks I’ve ever seen. Can’t understand how wiggly wiggle could get it so wrong 0/10 customer service/contact us sends you round in circles also. Last purchase from wiggle 100%

August 20, 2025
Unprompted review
Rated 2 out of 5 stars

Wiggle great but Please don’t use evri as a delivery…

Please don’t use evri as a delivery company as they are hopeless! I cannot fault wiggle but I paid for next day delivery which is today and am still waiting following an email from every to say “sorry” we will try to deliver by 9pm tomorrow. I need the item hence I paid for the urgent delivery as away. Horrendous service again from evri

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

Evri lost my order

Evri lost my order, after reading some wiggle reviews I was expecting little help but they were brilliant, I was offered a replacement or refund straight away, plus 10% off my next order and next day delivery. I can only go with how my case was dealt with so 5 stars and I will shop with them again.

August 4, 2025
Unprompted review
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Rated 1 out of 5 stars

Don’t waste your money

Don’t waste your money

The size “guidelines” are useless.
According to their guidelines I was a large.
I ordered an XL to be sure.

The tops turned up and they were minute. One looked like a crop top and another could not fasten the zip.

Good luck speaking to Customer service. You have to hunt the internet to find their email.

To send anything back you have to pay for postage.

They could not care less that whatever you order, the sizes that turn up might have a L or XL label in it but they told me they (wiggle) are not responsible for what size each manufacture makes their clothing in. This is totally against UK consumer law.

Essentially whatever you buy, what will turn up is a random size of clothing

You are expected to buy something which the size guidelines are totally random from item to item.

August 15, 2025
Unprompted review
Rated 3 out of 5 stars

I really dislike the shipping methods

I really dislike the shipping methods. £4.99 for basic shipping which on average takes 5-6 days to arrive from placing order. It feels like wiggle is in managed decline. Shame as it used to be the go to place for cyclists.

August 8, 2025
Unprompted review
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Rated 1 out of 5 stars

I bought $106 Bib shorts + $11…

I bought $106 Bib shorts + $11 shipping. There shipping service wants an additional $66 for taxes & duties. There is no way to contact wiggle.com. No customer service.

August 7, 2025
Unprompted review

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