Wiggle.nl Reviews 4,485

TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

Site is good and so far never had delivery problems. Mostly within a week. Now with parcelforce (?) expected delivery on the 19th and on the 24th still no delivery and according to site info still at... See more

Rated 2 out of 5 stars

I am dissapointed because I've recieved the wrong color. I ordered: Castelli Competizione Kit Cycling Bib Shorts Black/Silver Gray/Fi XL But I've recieved the Black/white/red XL. Now the sh... See more

Rated 2 out of 5 stars

Advertising next day delivery but no mention of extra cost. Once I noticed the +1 week delivery time there was no option to cancel the order. Returning the items cost a shitload (12 euro on a 50 eur... See more

Rated 4 out of 5 stars

Nice pricing with interesting discounts. Shipments (and returns) are not great since Brexit...

Company details

  1. Bicycle Store

About Wiggle.nl

Written by the company

Stuur enige vragen naar ons op via ons contactformulier: http://www.wiggle.nl/ContactUsForm.. Onze klantenservice helpt u graag verder.

Openingstijden: maandag tot vrijdag 8:00 tot 16:30 (Engelse tijd)

U kunt Wiggle ook schrijven op het onderstaande adres. (Let op: het is voor onze klanten niet mogelijk om hier bestellingen af te halen of artikelen terug te brengen.)

Wiggle Ltd
1000 Lakeside, Suite 310, Third Floor N E Wing
Portsmouth
PO6 3EN
UK


Contact info

  • 1000 Lakeside, Suite 310, Third Floor N E Wing, PO6 3EN, Portsmouth, United Kingdom

  • www.wiggle.nl

2.8

Average

TrustScore 3 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

People also looked at

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great webshop for cycling and running gear

Great collection, good pricing, reasonably fast delivery (to the Netherlands, usualy 3-5 days).
Easy returns.
Only gripe: packaging is sometimes less than perfect: I collected a few ripped boxes in the last couple of years.

July 13, 2019
Unprompted review
Advertisement
Rated 5 out of 5 stars

Ive made various orders at wiggle.

Ive made various orders at wiggle.
Shipping is fast and reliable.

Unfortunately the item from my last order was damaged during shipping.
The wiggle after sales team was of great help in order to solve this problem. Ultimately I chose for a refund as the item I purchased was no longer on stock. Refund was received within days.
Very good service.

June 20, 2019
Unprompted review
Rated 4 out of 5 stars

British cycling giant

Used to order from Chain Reaction and now there is this Wiggle for the Netherlands. The price at Chain Reaction is usually surprisingly low. Pity enough the price at Wiggle Netherlands is corrected for the Dutch market. Never the less, the price is still competitive.

The website and the app are easy to navigate and to order. Have not returned anything yet (not sure if that is just as ease as ordering).

June 18, 2019
Unprompted review
Rated 2 out of 5 stars

long wait for refund.

Great shop for sporting goods and clothes. Returning items will cost you money, but understandable. However, they are quick to take your money, it will take weeks! to get it back. Just bear that in mind while ordering.

In respond to your answer, it took well over 2 weeks, more than 10 working days. FYI.

May 11, 2019
Unprompted review
Wiggle.nl logo

Reply from Wiggle.nl

Thank you for writing your review, Anoniem, sorry to hear of the issue you're experiencing.

We understand the inconvenience this can cause and we have looked into this for you and can see your return order was processed and refunded back to your original payment method.

Please note that this can take 3-5 working days to appear in your bank account depending on your bank's processing speeds.

We apologise for the delay in processing your return and we will ensure your feedback is logged with our executive board for further review to help improve our service for our customers.

We hope you have a nice day.

Advertisement
Rated 5 out of 5 stars

Good products and pricing

Good products and pricing, and great service! I always take the standard delivery which doesn't take too much time at all. I once had to ask for a receipt of a watch for the guarantee and they've sent it within the day. Only inconvenience is when size isn't correct, you have to place a complete new order (and price can be different from the price paid before).

April 30, 2019
Unprompted review
Rated 1 out of 5 stars

Unacceptable and unbelievable

Unacceptable and unbelievable

Waiting for two weeks now and my item is still in depot.
This was a once but never again purchase.
feedback from Wiggle investigation-team.
"I kindly ask you to keep an eye on the tracking for any further updates:".

January 22, 2019
Unprompted review
Advertisement
Advertisement
Advertisement
Rated 5 out of 5 stars

Wiggle.nl is excellent.

Wiggle.nl heeft zeker concurrerende prijzen. De datum van levering wordt vooraf gemeld. Het zou de 14e augustus worden geleverd en de 9e al aan de deur. Goed overzichtelijke site. One small remark asbout the delivery. There was a big gap in the centre of the box. A hand good easely coming in. I only order some bicycle tires so it was no problem but the carrier didn't mentioned it.

August 24, 2018
Unprompted review
Rated 5 out of 5 stars

Great shop

Great shop! Giving praise allways feels a bit redundant, because it's so obvious that's actually the way you expect things to be, but at Wiggle you get excellent deals, fast shipping and carefull packaging! This is how it should be done! I'm one happy customer :-)

July 15, 2018
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look