Wiggle.pt Reviews 

110
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

As usual, Wiggle provides great deals. Top performance parts at affordable prices. And service is excellent. Totally recommended!

Rated 1 out of 5 stars

Not a great experience buying at Wiggle for the first time... My order didn't arrive past 16 calendar days, but I'll have to wait 15 working days before they do something! I've done more than a t... See more

Company replied

Rated 5 out of 5 stars

Great price for the Tacx Satori Pro cycletrainer, excellent service delivering, very quickly, everything right as said in the product description. Wiggle gives me a lot of confidence to buy online. I... See more

Rated 5 out of 5 stars

Great products at great prices, and the service is very very good... i will recommend to my friends, i i'll return to shop again at Wiggle for sure.

Company details

  1. Bicycle Store
  2. Activewear Store
  3. Running Store

Information provided by various external sources

You can direct your query by this form: http://www.wiggle.co.uk/ContactUsForm. Otherwise address any correspondence to our registered office address (There are no facilities for customer personal collections at this address.) Wiggle Ltd 1000 Lakeside, Suite 310, Third Floor N E Wing PO6 3EN


Contact info

  • 1000 Lakeside, Suite 310, Third Floor N E Wing, PO6 3EN, Portsmouth, United Kingdom

  • www.wiggle.pt

4.2

Great

TrustScore 4 out of 5

110 reviews

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4.2

All reviews

(110)

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Rated 1 out of 5 stars

Free shipping without tracking number: No thanks!

Not a great experience buying at Wiggle for the first time... My order didn't arrive past 16 calendar days, but I'll have to wait 15 working days before they do something!
I've done more than a thousand orders from UK, none has been lost, but this first time at Wiggle I'm afraid that I have a big problem in front.

Bottom line: Never use free shipping from Wiggle, even if you buy an expensive bike, because they don't give you a tracking number and have to wait almost a month to know what it will happen, if the bike don't arrive.

April 6, 2014
Unprompted review
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Reply from Wiggle.pt

Hello Ricardo

It is very unfortunate that you still have not received your order. As previously stated in our last correspondence, should your order not be delivered by the 11th April please email us so we can initiate an investigation.

Most of our orders are in fact sent with free shipping unless the customer chooses otherwise. It is also possible to choose Courier delivery and Next day delivery, both with tracking.

However certain products will always be sent with tracking as it happens with bikes.

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Rated 1 out of 5 stars

Very bad service

Until this time I made 2 purchase and I don't received any product I don't understand .

March 22, 2014
Unprompted review
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Reply from Wiggle.pt

Hello Pedro,

it is a shame that you have not yet received your orders! Please contact us so we can investigate this situation. Please also confirm the delivery address in your email.

Rated 5 out of 5 stars

Trustworthy and serious!

Great prices, with free shipping!! Had some trouble with a damaged good (damaged by the carrier) and was refunded without any issue.
Great communication!

March 21, 2014
Unprompted review
Rated 3 out of 5 stars

A good tool, an acceptable price, but ...

On March second I put my order, for shipping I was charged €11.23 plus VAT, for a order of €19.98 means more than 50% only for shipping, worst where the time from order acceptance till I got the delivery. 16 days it's too much. Mainly if we compare to an order from China, we pay less for delivery and get the goods in 5 weekly days.
Of coarse I will buy again from Wiggle because I'm not involved on trading and have time enough to wait, but are serious factors to consider when we order.

March 20, 2014
Unprompted review
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Reply from Wiggle.pt

Hello Rui,

We are really sorry that you only received your order after 16 days. At the moment we are experiencing some delays but it is something that we are investigating and working on to avoid the disappointment of our customers.

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Rated 1 out of 5 stars

A big flaw on the t-shirt that would be impossible to not be detected by you

I receveid a t-shirt with a big flaw that was covered with a piece of paper. Very disappointing. Trying to fool the us customers.

February 19, 2014
Unprompted review
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Reply from Wiggle.pt

Hello Bruno

We are truly sorry about your negative experience. Situations like these are unusual but sadly can happen. The paper you found was probably a piece of packaging material used to protect the product and was not intended to cover any defects, though I am sorry you thought this way.

It is in our best interest that our customers are happy with the products they purchase from us and with our services and we do try our best to send products in the best conditions possible. However when one of our customers does receive a faulty item, all they need to do is contact us and we will do our utmost to ensure the issue is rectified in a satisfactory manner - as you know from your own experience.

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