Wilco Motosave Reviews 

131
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the extremely helpful and friendly staff members who consistently go above and beyond to provide quick vehicle assistance and support. Many people also strongly appreciate the efficient service, welcoming local garage environment, and fair pricing when getting routine maintenance or replacement tyres fitted. Some reviewers were not happy with communication breakdowns, unexpected appointment delays, and recurring problems regarding incorrect parts or poorly executed vehicle repairs. A few customers additionally reported receiving rude customer service responses, unhelpful staff attitudes, and experiencing accidental physical damage to their vehicles during garage visits.

What people talk about most

Service

Reviewers mention ambiguous feedback about service, with many praising the friendly staff, reasonable prices,... See more

Staff

Reviewers highlight ambiguous aspects of staff, with many praising friendly, helpful, and knowledgeable... See more

Product

Consumers find product experiences to be ambiguous, reflecting both satisfaction and serious concerns.... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reflecting a wide range of opinions.... See more

Price

Clients share ambiguous opinions on price. While some reviewers report very reasonable rates, competitive... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Came for new tyres, which were fine and good value. Unfortunately the tracking of the car wasn't. I came back three times to have it corrected, and each time it was progressively worse. Eventually I w... See more

Company replied

Rated 5 out of 5 stars

This review is for excellent service which I received about 6 weeks ago. My car was only starting intermittently. I rang the garage and they told me to bring it in right away which I thought was reall... See more

Company replied

Rated 5 out of 5 stars

I put on a negative review the other day and took it down.i thought my engine hadn't been fastened to car but found the bolt where I park my car.ive only had good experiences from motosve their actual... See more

Company replied

Rated 5 out of 5 stars

I had a problem with a wobbly steering wheel on my Van so I took it to Motorsave Hunslet Leeds. The guy balanced both front wheels and sorted the problem for me. Very satisfied indeed. What a good s... See more


Company details

  1. Tire Shop
  2. Auto Parts Store
  3. Car Accessories Store
  4. Car Battery Store
  5. Car Service

Written by the company

Wilco Motosave is one of the North's leading independent family-owned motorists' stores and fitting centres with branches across Yorkshire, Lincolnshire and Manchester. We fit tyres, batteries, exhausts and CATs at our fast fit bays. We will be pleased to carry out a free no-obligation check on your tyres, exhaust, CAT, batteries and brakes. TPMS service available. Our stores are filled with all the leading car care and accessories brands and many also include a large range of bikes for all the family, cycle accessories and services.


Contact info

3.7

Average

TrustScore 3.5 out of 5

131 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 73% of negative reviews

Typically replies within 1 week

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3.7

All reviews

(131)

45 reviews in the last 12 months

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Rated 5 out of 5 stars

I have been using the birstall batley…

I have been using the birstall batley branch for over 20 years . Never had a problem , staff have come and gone over the years but this has never affected service. .Pricing is reasonable , usually pretty good at getting booked in often same day unless having to wait for a part . I wont take my car anywhere else not even another wilco.

March 30, 2022
Unprompted review
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Rated 1 out of 5 stars

Seriously Overtightened Wheel Bolts

You'd think a garage that specialises in tyre fitting would know how to do the job. Certainly not at Batley.
2 tyres fitted through Asda Tyres and wheels refitted back on the car.
I don't trust so-called tyre fitters when it comes to using a torque wrench. So I decided to check the wheel torque tightening. The VW value for my car is 120nm.
The wheel torque was so high I could not undo a wheel bolt. I then used a 3 foot strong bar but no go. I then jumped on the bar to finally hear a crack as the seriously overtightened bolt started to undo.
The alloys are lightweight diamond cut and whether damaged or not I can't tell until they are removed. Asda Tyres sorting it out.
Advice: if you want your wheels fitted correctly go somewhere else.

March 16, 2022
Unprompted review
Rated 5 out of 5 stars

I needed a brake light bulb and…

I needed a brake light bulb and possibly a tail light, I asked for both bulbs in store and the sales advisor came out to the car to check what was and wasnt working, in freezing fog, and replaced the bulb that wasnt working. Very helpful young man. I wouldn't hesitate to return to this store.

January 15, 2022
Unprompted review
Rated 1 out of 5 stars

YOUR ONLINE CLICK & COLLECT SERVICE IS…

YOUR ONLINE CLICK & COLLECT SERVICE IS A JOKE 😡
Placed an online order (Order No 105605) at the Yarmouth branch, for a focus mk2
1.8tdci. Left it 4
hours, arrived at the shop, everyone sitting around, my order hadn't been prepared & it turned out they
didn't have the air filter in stock after all, thank god paypal didn't hand over any money. Told them not to
bother, walked out after mentioning some expletive, not clever i know
but i'm not keen on having my time & diesel wasted by incompetent shop workers.

Just had a similar experience at the Lowestoft branch (Order No 105667) went to pick my order up & once again no one had bothered preparing it & to make matters worse I was told that it had already been collected….utter garbage. Take a leaf out of Halfords book, when they say an item’s in stock, it is! and you’re emailed when it’s ready for collection, they get my vote every time.

October 6, 2021
Unprompted review
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Rated 5 out of 5 stars

Top quality parts service and prices

The service I have received from Wilco Motosave has been second to none. From emailing the manager Tom to get a quote, securing price matches and honouring them, to going to the Bramley centre and having continued excellent service from the store manager David and the lads working on the vehicles too I can honestly say the service, prices and quality of work is unsurpassed. I would highly recommend Wilco Motosave, particularly the Bramley Branch, if you're looking for great prices, service and good quality parts and fitting as well. 10/10

September 13, 2021
Unprompted review
Rated 5 out of 5 stars

Auto-fit service as it should be.

My go-to local auto-fit in Bradford. Always great service from Tong Street Bradford branch. Yesterday Rachel and her team went above and beyond sorting out my puncture on a busy Friday afternoon so I could drive to Birmingham safely on Saturday morning. Big thank you, guys. You are appreciated.

September 11, 2021
Unprompted review
Rated 1 out of 5 stars

Give this place a wide berth

Give this place a wide berth. I do not trust anything they say. They have blatantly lied to me on more than one occasion to attempt to rip me off. They never return calls and are completely incompetent. AVOID Wilco MotoSave Huddersfield.

August 22, 2021
Unprompted review
Rated 1 out of 5 stars

Absolute clowns 🤡

Absolute clowns 🤡. Had a screw in my tyre tread, they told me it couldn’t be repaired and to replace my tyre like for like would cost £150. Needless to say, I went elsewhere and got my tyre repairs for £15. Also checked tyre price on black circles, around £86 🥴. Never use these robbing b******s 👎. I visited the the Huddersfield branch.

July 3, 2021
Unprompted review
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Rated 5 out of 5 stars

WilcoMotorsave Doncaster branch is what…

WilcoMotorsave Doncaster branch is what this review is about. All the lads at this garage are extremely helpful and nothing is ever too much trouble for them. They offer a consistent professional service, that is honest and good value for money. You can't put a price on driver peace of mind and this is what this garage gives me. I recommend this garage and shop for a quality service and hassle free transactions. I've been a customer of this garage for a few years now, and I love bringing my car to this garage as I know my customer experience will be enjoyable. Every single member of staff I can't fault for being amazing. Thank you all very much.

June 8, 2021
Unprompted review
Rated 5 out of 5 stars

Top-quality job from the Swinton…

Top-quality job from the Swinton branch!
Car was making odd noises, took it in, minor adjustment made, free of charge.
What more can I say than that? Simple, straightforward and free fix of an ageing Honda. Well done lads!

March 26, 2021
Unprompted review
Rated 1 out of 5 stars

Don't waste your time.

Would give zero stars if that was an option.
Took my car to the Hunslet, Leeds branch for a new battery and for a bulb to be changed.
Battery straight forward enough but after a good 45 minutes and 3 mechanics trying, they gave us the bulb and a piece that they had removed from under bonnet back and told us "you'll need to go somewhere that is prepared to take the bumper off to replace it as we can't do it".
When I questioned why they'd start a job they couldn't finish the manager was very aggressive and rude and told lies about what had been said.
I am currently waiting a call back from customer service dept.

February 1, 2021
Unprompted review
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Rated 5 out of 5 stars

Top guys

I would just like to say how fantastic the lads are at your Huddersfield branch.
During my way home from work (Huddersfield Royal Infirmary) all sorts was running through my mind when I could hear a very expensive noise coming from the front wheels.......it was Xmas eve too!!
I’ve just been to WilcoMotor Save who took the wheel off & to my amazement, the expensive noise was a stone between the front near side disc & the splash guard........Panic Over
Highly recommend this team!!
Huge Thank you

December 27, 2020
Unprompted review
Rated 5 out of 5 stars

The service was fantastic

Just this morning called into the Batley branch for a quote for 2 new tyres and advice. Explained about a slow puncture and they offered a tyre check there and then and discovered a slight fault with a valve, tightened up and no sign now of tiny leak. Got our my wallet and told no charge, without a doubt when I need tyres I will go there. A few years ago I thought a battery was faulty, they checked it and said "much as I would love to sell you a new battery there is nothing wrong with this. Great guys, very knowledgeable and friendly.

August 12, 2020
Unprompted review
Rated 1 out of 5 stars

Very racist staff in Barnsley

Very racist staff in Barnsley. I have been to buy a quad battery and i ask for the specific size they said can't give me a battery just if i bring the old one , when i bring the old battery they said " sorry we don't have this any batteries" when i ask them why they said they have , they ask me to leave the shop because oherwise i'll be banned.

August 11, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent bicycle repair

I called into the swinton store on the off chance they could check the brakes on my bicycle (as the rear one had failed on my way home from work)

I got a bike mechanic called Mitch after inspecting them he explained what the problem was and showed me the issue (some of the screws were missing from the rotor disc holding it on) As this is a new bike (only a week old it had not been set up correctly upon purchase)

He said to me "i would normally book this in to do it but i cant in good conscience have you leave with no brakes" He did the work and my brakes are working perfectly now

This could have been a disaster for me as if they would have failed when i was cycling in traffic i could have been involved in a serious accident

I will definately be going here with all my bike issues in the future

July 1, 2020
Unprompted review
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Rated 1 out of 5 stars

Just want to thank the incompetent bike…

Just want to thank the incompetent bike mechanic at the Wilco Swinton branch, for butchering my expensive Giant bike.It was taken in for a supposedly routine gear cable replacement, and returned totally unrideable, with an badly connected budget gear cable, and numerous parts missing. Unfortunately for myself , this happened a couple of days before lockdown, meaning I could not get the matter resolved. And furthermore I"d had the honour to pay for this masterclass in incompetence.Overall I think I would have had more fun if I poked hot pins in my teary blue eyes. Thanks again, I applaud you.Needless to say I will neither be returning or recommending this circus to anyone.

March 31, 2020
Unprompted review
Rated 5 out of 5 stars

Took my car to the Gainsborough branch…

Took my car to the Gainsborough branch recently to fix a botched wheel bearing by another garage. What a difference when the right part is fitted. Quality assurance was undertaken 2 weeks later to confirm it was still working fine at no extra cost. Had shocks done here too and subsequently my car passed MOT. Bought the Cooper all season tyres one week later and what a life save these tyres are, especially in the recent storms. Very highly recommended garage. Very pleased customer. Hats off to the manager.

February 21, 2020
Unprompted review

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