Willesden Bathrooms Reviews 

453
•
TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

Do not use this company. Initially ordered an incorrect item which i was told to return, i did and they received i have evidence. The replacement was a faulty unit which i returned using their service... See more

Rated 4 out of 5 stars

As described, and seems a good design. Let down by delivery. No opportunity to give sender delivery instructions. No information day/time to be expected. Carrier left failure note giving no contact p... See more

Rated 5 out of 5 stars

Very impressed with product, speed of dispatch and value for money. Was looking for a replacement top O seal mixer cartridge. Not many available on internet and prices all over the place. Pleasantly... See more

Company replied

Rated 1 out of 5 stars

Have tried contacting this company repeatedly this week after they sent me the wrong sink.. No helpful response whatsoever, all they’ve done is have a young idiot called Charlotte antagonise th... See more

Company details

  1. Bathroom Remodeler

Information provided by various external sources

willesdenbathrooms the UK's independent bathroom retailer, with nationwide delivery. Free & Next Day Delivery available


Contact info

2.9

Average

TrustScore 3 out of 5

453 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.9

All reviews

(453)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don't shop here.

I read the reviews and hoped for the best. Mistake. Customer service are awful. Phone lines never answer. Emails are not responded to. Avoid

March 21, 2022
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Rated 1 out of 5 stars

Can’t leave no stars

Can’t leave no stars! Absolutely disgraceful customer service skills. Ordered a vanity unit and had it plumbed in. The cistern was faulty. Had to be fixed as it was needed because our temp accommodation had ended. We have children so needed a working toilet. The best offer was to send a replacement part. Without a working toilet we had no where else to stay. It has cost me extra in labour and parts and they are refusing to compensate! Avoid if I were you!!!!!

March 14, 2022
Unprompted review
Rated 4 out of 5 stars

Great Kitchen Tap

Other than my recommended kitchen tap wasn't in stock to start with, I relooked and found you had it back in stock so ordered it. It arrived very quickly but our plumbers that recommended this to us will not be fitting it until this coming Friday. However I think we have had this happen once before so know once done we won't have a dripping tap so great!

February 14, 2022
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Rated 5 out of 5 stars

Quality product and great value for…

Quality product and great value for money. Arrived on time too....Have already ordered more items from Wiilesden Bathrooms based on my first experience.

February 9, 2022
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Reply from Willesden Bathrooms

Thank you for taking the time to leave a 5 star review, it is really appreciated.
We are glad to hear you are happy with our service and that you have placed more orders with us!

Rated 5 out of 5 stars

Very impressed with product

Very impressed with product, speed of dispatch and value for money. Was looking for a replacement top O seal mixer cartridge. Not many available on internet and prices all over the place. Pleasantly surprised and yet a few poor reviews made me doubt my decision.
I think COVID has affected many businesses. Could do with giving an email order acknowledgment without needing to chase it would be helpful though.

February 3, 2022
Unprompted review
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Reply from Willesden Bathrooms

Thank you for taking the time to leave a review, it is really appreciated. We are glad, we were able to supply the item you needed.
We have passed the feedback on regarding the order confirmation and are working to get this sorted, thank you.

Rated 5 out of 5 stars

Better than the competition

I was let down by an alternative supplier. I found almost the exact same product here. Even though I selected free delivery it turned up in less than 24 hours after I ordered it. The whole process was very simple, quick and easy

February 2, 2022
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Reply from Willesden Bathrooms

Thank you for taking the time to leave a review, it is really appreciated. We are glad to hear you are happy with our service and that the item arrived so quickly.

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Rated 5 out of 5 stars

How could I not give five stars…

How could I not give five stars communication perfect every step of the way which was not for long as it was delivered Uber quickly and what’s more the self same item is on sale at wickes for more than double the price very happy indeed

January 23, 2022
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Reply from Willesden Bathrooms

Thank you for taking the time to leave a 5 star review, it is really appreciated. We are glad to hear that you are happy with our service

Rated 5 out of 5 stars

Excellent service for delivery and…

Excellent service for delivery and 5-star products at very reasonable prices!
Would defiantly recommend them.

January 13, 2022
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Reply from Willesden Bathrooms

Thank you for taking the time to leave a review, it is really appreciated. We are glad to hear you are happy with our service and products.

Rated 1 out of 5 stars

If I could give zero i would

If I could give zero i would. The waste supplied was not UK standard size and not as detailed in the diagram on their website. They are arguing that whilst the diagram shows one measurement, that a table in the description detailing another measurement, is accurate. Either way, the waste won’t fit standard pipes. I’m going to have to buy another and clearly wont be getting a refund from them. Buyer beware.

December 31, 2021
Unprompted review
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Rated 1 out of 5 stars

Ordered an item that ended up being the…

Ordered an item that ended up being the wrong colour. Immediately contacted them to return the unopened item and they plain ignored it. I don't think there is anyone monitoring emails here. Strongly do not recommend.

December 13, 2021
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Reply from Willesden Bathrooms


Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to our attention. Please contact us at Customersupports@willesdenbathrooms.co.uk and we will get this issue resolved for you.

Kind regards,

Customer Service
Willesden Bathrooms

Rated 1 out of 5 stars

First shower valve came with a split in…

First shower valve came with a split in it, second ones the cartridges were all bent. Not good at all

December 13, 2021
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Reply from Willesden Bathrooms

Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to our attention. Please contact us at Customersupports@willesdenbathrooms.co.uk and we will get this issue resolved for you.

Kind regards,

Customer Service
Willesden Bathrooms

Rated 5 out of 5 stars

Excellent service

Excellent service, rapid dispatch and good value. Thanks

December 6, 2021
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Reply from Willesden Bathrooms


Thank you for leaving us a five-star review.

We really appreciate you taking the time to leave us a review

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