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William May Jewellers  Reviews 

13,440
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,028 reviews, reviewers overwhelmingly had a great experience with this company. Many consumers frequently note that the jewellery is stunning, beautifully presented, and offers fantastic value for money across a wide range of available styles. Buyers regularly praise the exceptional customer service, describing the team as polite, attentive, and extremely helpful when answering questions or sorting out orders. However, some people mentioned frustrating experiences with external courier companies failing to follow proper delivery instructions or leaving high-value packages without notifying anyone. A few shoppers also experienced slight delays or minor communication gaps regarding shipment tracking updates from postal services.

What people talk about most

Product

Consumers find product to be positive, highlighting the gorgeous appearance and great value of the jewelry... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the exceptionally fast and... See more

Quality

People report positive experiences with quality, expressing high satisfaction and delight with their... See more

Service

Customers had positive experiences with service, describing it as quick, straightforward, and reliable from... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A stunning diamond princess cut eternity ring received within 24 hours of ordering. This is the second ring purchased from the pre- owned jewellery at William May Jewellers. Both pieces of jew... See more

Company replied

Rated 5 out of 5 stars

Recently sold a ring to William May and the whole process has been very straightforward with good communication throughout. Daniel provided clear instructions and updates via email on the next steps a... See more

Company replied

Rated 5 out of 5 stars

Ordered a diamond ring on Wednesday and received it on Friday. OMG it’s gorgeous! I have been looking for baguette style for ages, William May came up on my phone and I found my dream ring. The choi... See more

Company replied

Rated 5 out of 5 stars

Amazing service From start to finish, William May have gone above and beyond to find the right pieces of jewellery for myself and my partner, customer service is the best Prices are extremely comp... See more

Company replied



Company details

  1. Jeweler
  2. Jewelry Buyer
  3. Jewelry Repair Service
  4. Jewelry Store
  5. Pawn Shop
  6. Watch Store

About William May Jewellers

Written by the company

For almost 200 years we have been providing our treasured customers with specialised, highest-quality watches and pre-loved jewellery. We’re extremely proud of our established reputation for putting the customer service experience first in everything we do.

Why Buy Pre-Owned Jewellery

Are you in the market for exquisite jewellery but haven't considered the option of buying pre-owned? It's time to broaden your horizons and explore the realm of pre-owned jewellery.

Read More

Want Vintage Jewellery? 

Discover our unique collection of vintage jewellery at William May, offering character-filled pieces you won't find on the high street. 

Shop Vintage Jewellery

 

Finance Options Available 

Whether you're looking for flexible payment plans, low-interest loans, or tailored options to suit your budget, we’ve got you covered. Explore our offerings and discover how we can make your financial journey smoother and stress-free. 

Find Out More

Have you found the perfect ring, but it’s just not the perfect size for you?

Not to worry, here at William May our inhouse jewellers are able to resize rings, ensuring the most comfortable fit for your new or personal rings.

Enquire Here

Dive into our newest additions; an ever-changing catalogue where every piece tells a story of elegance and refinement. Our curated selection features an array of treasures, ranging from timeless pre-loved necklaces to exquisite brand-new bracelets. Whether you're drawn to the nostalgia of vintage charm or the allure of contemporary design, there's something here to captivate every style sensibility. Embrace the opportunity to elevate your wardrobe with pieces that resonate with your individuality and taste.

Shop Now

Written by the company

FREE Delivery*

FREE Express Delivery On Orders Over £250

Free on orders over £250. Delivery within 1 working day after dispatch. Express delivery in the following places will take 3 working days: Northern Ireland, Isle of Man, Scottish Highlands

Contact info

4.9

Excellent

TrustScore 5 out of 5

13K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(13,440)

994 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product

Great product. Great delivery comms.

July 10, 2026
William May Jewellers  logo

Reply from William May Jewellers

Hi Michael,

Thank you for your 5 star review.

We really appreciate you taking the time to let us know about your experience! We're thrilled to hear that you're happy with your purchase. Your continued support and satisfaction mean the world to us.

-William May Jewellers.

Rated 5 out of 5 stars

Order some gold earrings for the mrs…

Order some gold earrings for the mrs absolutely perfect and really fast delivery too.

July 15, 2026
Unprompted review
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Reply from William May Jewellers

Hi Dave,

Thank you for your lovely 5 star review!

We're so pleased to know your wife loved her new earrings. It is our ultimate goal to provide top quality jewellery at great value and to hear you are so happy is so heartwarming.

If you have any further questions or need assistance in the future, please don't hesitate to reach out.

-William May Jewellers.

Rated 5 out of 5 stars

Eternity ring gorgeous …

Beautiful ring fast delivery got it sized up fast delivery really pleased with my purchase highly recommend

July 9, 2026
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Reply from William May Jewellers

Hi C,

We greatly appreciate your positive 5 star review!

We're so pleased with your charms. Your words of appreciation truly make our efforts worthwhile. Thank you for taking the time to share your wonderful experience with us.

Your continued support and patronage inspire us to continually raise the bar and ensure that every interaction with us is nothing short of exceptional.

-William May Jewellers.

Rated 5 out of 5 stars

Outstanding service delivery and after sales support

The quality of jewellery both pre-owned and new and the service delivery from William May is always outstanding.
The aftersales care and attention to detail, their efficient and speedy correspondence and quick and safe delivery of goods make browsing and buying an absolute pleasure.
Thank you to the team for their excellent support always.

July 8, 2026
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Reply from William May Jewellers

Hi Chantal,

Thank you so much for taking the time to share your wonderful feedback with us!

We are thrilled to hear that you were happy with our service. We strive to provide exceptional service and products to all our customers, and it's incredibly
rewarding to hear that we've succeeded in meeting your expectations.

We are so grateful for your support and look forward to serving you again in the future.

If there is ever anything else we can do for you, please let us know!

-William May Jewellers

Rated 5 out of 5 stars

My very special ring 💍

I've used this company before,the service is excellent,the delivery is very quick,and the ring I ordered was just amazing,I love it! Il continue to use your company and recommend to my friend's. Many thanks ❤️💍

July 3, 2026
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Reply from William May Jewellers

Hi Jacky👋

Thank you for your heartfelt review!

Reading your positive review truly brightened our day and reaffirmed our commitment to providing high-quality products and exceptional service to all of our customers.

Your recommendation means the world to us and your kind words inspire us to continue striving for excellence in everything we do❤️

If you ever have any questions or need assistance, please don't
hesitate to reach out. We're here to help!

-William May Jewellers.

Rated 5 out of 5 stars

Very helpful with everything I needed…

Very helpful with everything I needed very polite thanks 😊

July 7, 2026
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Reply from William May Jewellers

Hi Christine,

Thank you so much for taking the time to share your wonderful feedback with us!

We are thrilled to hear that you were happy with our service. Providing exceptional service is a top priority for us and it's fantastic to know that you feel our efforts reflect that.

Your feedback and continued support keep us going, we hope to see more order from you in the near future.

-William May Jewellers.

Rated 5 out of 5 stars

Pre-owned gold locket…

I am very pleased with the locket I bought. It was as described and came well packaged and on time.

July 6, 2026
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Reply from William May Jewellers

Hi John,

Thank you for you kind 5 star review!

We are so thrilled to hear you are so pleased with your new gold locket and that it arrived so promptly. Knowing that our jewellery has brought you joy means the world to us.

Your feedback and continued support is invaluable to us and we hope to see more orders from you in the near future.

-William May Jewellers.

Rated 5 out of 5 stars

Lovely jewelry and very fast delivery

Lovely jewelry and very fast delivery

July 1, 2026
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Reply from William May Jewellers

Hi Susan,

Thank you for your 5 star review.

We are thrilled to hear that you were happy with our service.
Providing exceptional service is a top priority for us, and it's incredibly rewarding to know that we've met your expectations. Your satisfaction is our motivation.

We can not state enough how much your continued feedback and support means to us, we hope to see more orders from yourself in the near future.

-William May Jewellers.

Rated 5 out of 5 stars

Highly recommend William May

Very good experience with William May, quick delivery and delighted with the beautiful necklace I ordered. Exactly what I had been searching for.

June 29, 2026
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Reply from William May Jewellers

Hi Sandra,

Thank you for your heartfelt review!

Reading your positive review truly brightened our day and reaffirmed our commitment to providing high-quality products and exceptional service to all of our customers. Knowing that our jewellery has brought you joy and satisfaction means the world to us.

Your continued support and patronage inspire us to continually raise the bar, hope to see more orders from you in the near future.

-William May Jewellers.

Rated 5 out of 5 stars

A good selection of pre owned jewellery…

A good selection of pre owned jewellery at a good price. Hallmarks explained where applicable. This enabled me to buy a piece of jewellery made in the same year a relative was born.

July 6, 2026
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Reply from William May Jewellers

Hi Christine and Les,

Thank you, we greatly appreciate your positive review!

We strive to provide exceptional service and products to all our customers, and it's incredibly rewarding to hear that we've succeeded in meeting your expectations.

We are so grateful for your support and look forward to serving you again in the future. If there is ever anything else we can do for you, please let us know!

-William May Jewellers.

Rated 5 out of 5 stars

Once again excellent service and goods

Once again excellent service and goods. Only thing this time was Royal Mail didn’t inform us of when they were going to deliver

July 6, 2026
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Reply from William May Jewellers

Hi Allen,

Thank you for your wonderful feedback!

It brings us joy to hear you have had such a fantastic experience. Reading your positive review truly brightened our day and reaffirmed our commitment to providing high-quality products and exceptional service to all of our customers. Knowing that our jewellery has brought you joy and satisfaction means the world to us.

Your feedback and continued support means everything to us, we truly hope to see more orders from you in the very near future.

-William May jewellers.

Rated 5 out of 5 stars

Great service

Ring arrived, looking like new and within a few days.

July 6, 2026
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Reply from William May Jewellers

Hi Sandra,

Thank you so much for your 5 star review!

It brings us joy to hear you are so pleased with your ring. Thank you for taking the time to share your wonderful experience with us.

We value your continued support and precious feedback, we hope to see more orders from you in the near future.

-William May Jewellers.

Rated 5 out of 5 stars

Excellent!!!

Fast, efficient service, will definitely buy from this company again.

July 1, 2026
William May Jewellers  logo

Reply from William May Jewellers

Hi Melanie,

Thank you for your 5 star review!

We really appreciate you taking the time to let us know about your experience! We're thrilled to hear that you're happy with your purchase. Your continued support and satisfaction mean the world to us.

If you ever need any assistance or have any questions, please don't hesitate to reach out. We're always here to help!

-William May Jewellers.

Rated 5 out of 5 stars

I spotted a gorgeous pair of earrings…

I spotted a gorgeous pair of earrings and ordered and received within a couple of days. Fantastic quality and reasonable prices 👏

June 29, 2026
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Reply from William May Jewellers

Hi Lesley,

Thank you for your 5 star review!

We are happy to hear that you are delighted with your new gorgeous earrings.

Your kind feedback and support means the world to us, we hope to service you again very soon!

-William May Jewellers.

Rated 5 out of 5 stars

Customer service is second to none

Customer service is second to none. Extremely helpful and a great range. The 26 year old ring we purchased was like new. Thank you.

July 3, 2026
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Reply from William May Jewellers

Hi Andrew,

Thank you for thoughtful review! We really appreciate you taking the time to let us know about your experience.

Your feedback means the world to us, and we look forward to serving you again in the future! If there's anything else we can do to enhance your experience with us or if you have any suggestions for improvement, please don't hesitate to reach out. Your input is invaluable to us.

-William May Jewellers.

Rated 5 out of 5 stars

I love William may jewellery it's…

I love William may jewellery it's brilliant quality and fast delivery iv bought a few things over the years and I'm always happy with my items and even though I live in a different country I always have my items in a few days I highly recommend for quality value and brilliant service 😀

July 3, 2026
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Reply from William May Jewellers

Hi Billie-Jean,

Thank you so much for your wonderful feedback!

We are so thrilled to hear you were pleased with your experience in shopping with us. We aim to make our customers shopping experience as seamless and efficient as possible and your positive
feedback really validates our efforts!

Providing exceptional service is a top priority for us, and it's incredibly rewarding to know that we've met your expectations. Your satisfaction is our motivation!

-William May Jewellers.

Rated 3 out of 5 stars

Bracelet looks nice but kept on falling…

Bracelet looks nice but kept on falling off there’s a hole in the clasp that is way to big fell off my wrist in a shopping mall… will need to get it adjusted somewhere else

July 3, 2026
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Reply from William May Jewellers

Hi Colum,

Thank you for your valuable feedback.

Please contact us via enquiry@william-may.co.uk and we will be able to further assist you with your bracelet.

-William May Jewellers.

Rated 5 out of 5 stars

Visited the Salford store this morning…

Visited the Salford store this morning purchased a necklace, Andrea who served us was really friendly, helpful and gave us a great service. Thank you Jo

July 8, 2026
Unprompted review
William May Jewellers  logo

Reply from William May Jewellers

Hi Jo,

Thank you for your glowing review!

It is wonderful to know that you are so pleased with your necklace. Your satisfaction is our top priority, and your kind words motivate us to keep delivering excellent service and products.

If you have any further questions or need assistance in the future, please don't hesitate to reach out.

-William May Jewellers.

Rated 5 out of 5 stars

Looking for gold necklace found it at…

Looking for gold necklace found it at William May good discrimination with lovely photos to see exactly what you are ordering received quickly with free postage and £20 discount perfect thank you

July 2, 2026
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Reply from William May Jewellers

Hi Dorothy,

Thank you so much for taking the time to share your wonderful feedback with us!

Reading your positive review truly brightened our day and reaffirmed our commitment to providing high-quality products and exceptional service to all of our customers

If you ever need assistance in the future, please don't hesitate to reach out.

-William May Jewellers.

Rated 5 out of 5 stars

Excellent service good price fast…happy

Excellent service good price fast delivery would recommend

July 2, 2026
William May Jewellers  logo

Reply from William May Jewellers

Hi Terry,

Thank you so much for the 5-star review!

We really appreciate you taking the time to let us know about your experience! We're thrilled to hear that you're happy with your purchase. Your continued support and satisfaction mean the
world to us.

-William May Jewellers

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