Our bed was installed today by Dean & Jibreel they were superb, so helpful and full of customer care a credit to Willowbrook Called to confirm delivery time which was lovely. We are so happy with ou... See more
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Review summary
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The salesman was extremely professional and friendly…every question we asked - he answered fully and gave us lots of choices and options to guide us through our bed purchase. He also did a full demons... See more
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It was simon who visited and demonstrated the rise recliner chair and searched for thevbest possible deal for me. The quality of thebproduct following the demonstration is honestly second ro jone. I... See more
Company replied
Very informative, helpful, and polite service. Rob showed my parents all the available options and answered every question honestly. He wasn’t a pushy salesman at all and gave us genuine advice to hel... See more
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Company details
Written by the company
At Willowbrook, we are in our 26th year of providing innovative mobility solutions ranging from quality British-made Riser Recliner Chairs, Adjustable Beds and Bath Lifts that really do make a difference to people’s lives. Unlike many other providers, we are proud to be able to handcraft your electric chair or electric bed in our very own UK Factory. We are leaders in our field thanks to extensive investment in the best equipment and materials, our high levels of customer service and quality mobility products. We are here to improve your independence and lifestyle in and out of your home.
Contact info
Mercury House, WR9 0QH, Droitwich, United Kingdom
- 0800 854 330
- sales@willowbrook.co.uk
- www.willowbrook.co.uk
4.6
Excellent
2K reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Sarah I spoke to was very helpful &…
Sarah I spoke to was very helpful & friendly. Lyn jolly
July 10, 2026
Unprompted review
Reply from Willowbrook
Thank you for your kind feedback, Lyn.
We’re delighted to hear that Sarah was so helpful and friendly when you spoke with her. Providing supportive, professional service is something we take great pride in, so it’s wonderful to know she made such a positive impression.
We’ll be sure to pass your lovely comments on to Sarah. Thank you for choosing Willowbrook, we truly appreciate your feedback. 😊
Excellent Customer Services Support
Due to an extremely unfortunate incident, we had to cancel an order placed with Willowbrook. Given the circumstances, and despite their clear Refund Policy, Willowbrook refunded us in full. What I would like to particularly commend is the sympathetic and supportive nature of the customer services team. They fully understood the challenge we were facing and this was manifest in the outcome. Thank you very much for your support and we would have no hesitation in recommending you, or using your services in the future.
July 8, 2026
Unprompted review
Reply from Willowbrook
Thank you for taking the time to share your experience.
While we're very sorry to hear that circumstances meant you had to cancel your order, we’re grateful for your kind words about our team during what was clearly a difficult situation.
At Willowbrook, we always strive to treat our customers with understanding, compassion, and fairness, and we’re pleased that our customer services team was able to support you in the way you needed. Knowing that you felt listened to and supported means a great deal to us.
Thank you for your recommendation and for your generous comments. We wish you all the very best for the future, and should you ever need us again, we would be honoured to assist you.
Friendly service from salesman that…
Friendly service from salesman that called at my home to information whilst in production and finally to delivery by Neil and Steve. A good experience.
July 9, 2026
Unprompted review
Reply from Willowbrook
Thank you for your lovely feedback.
We’re delighted to hear that you had a good experience from start to finish. It’s great to know that the service was friendly throughout, from the home demonstration and updates while your order was in production, right through to delivery.
We’re especially pleased that Neil and Steve made a positive impression on delivery day. We’ll be sure to pass on your kind comments to them.
Thank you for choosing Willowbrook, we truly appreciate your feedback and hope you enjoy your new furniture for many years to come.
Reply from Willowbrook
Thank you again for your kind words and five-star rating. Thank you for choosing Willowbrook.
I found the whole experienve…
I found the whole experienve refreshing.
I commemd the efficiency and professionalism of each Department I dealt with .I was kept informed by text/
Phone of each stage of the process and I only had to wait 7 days for my chair.
Perfect!
Thank You
July 8, 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your wonderful feedback.
We’re delighted to hear that you found the whole experience refreshing and that every department you dealt with provided such an efficient and professional service.
Keeping our customers informed every step of the way is very important to us, so it’s fantastic to know that the texts and phone calls kept you updated throughout the process. We’re also pleased that your chair was delivered in just 7 days and met your expectations.
Thank you again for your kind words and for choosing Willowbrook. We’re thrilled everything went so smoothly for you! 😊
Ian&Gabriel did an outstanding job of…
Ian&Gabriel did an outstanding job of installing my new chair they arrived on time and nothing was too much trouble
July 8, 2026
Unprompted review
Reply from Willowbrook
Thank you for your wonderful feedback.
We’re delighted to hear that Ian and Gabriel provided such an outstanding installation service. Arriving on time and going the extra mile to help wherever they could is exactly the level of care we aim to deliver.
It's especially pleasing to know that nothing was too much trouble for them and that they made the whole experience a positive one. We’ll be sure to pass your kind words on to Ian and Gabriel — they’ll be delighted to hear them.
Thank you for choosing Willowbrook, and we hope you enjoy your new chair for many years to come
Simon and Gibreel did an excellent job…
Simon and Gibreel did an excellent job with the delivery and the guy that sold us the goods too!
July 7, 2026
Unprompted review
Reply from Willowbrook
We’re delighted to hear that Simon and Jibreel provided such an excellent delivery and installation service, and that you were equally impressed with the advice and support you received during the sales process.
Providing a high standard of care from the initial demonstration right through to delivery is something we take great pride in, so it’s fantastic to know your experience reflected that.
Thank you for choosing Willowbrook, we truly appreciate your kind words and hope you enjoy your new furniture for many years to come.
Initial joy which turned to frustration and disappointment
The initial experience with this company was excellent. But it must be borne in mind these are very expensive chairs £5.5k in my case. The chairs (one for my wife too) arrived as promised within 3 weeks and assembled by their fitters. Unfortunately after 14 months a component failed in my chair. I contacted the company and was asked to send pictures with a description of the broken parts. I received an email very quickly and was told engineers would come and assess it when in the area. Nothing happened for 3 weeks and so I contacted the company again. This time I was told that I would have to pay in full for the part and for an engineer to come and fit. Over £300 in total. Although the company only gave 1 years guarantee I believed they could be more accommodating given the expected quality and price paid. They would not meet me half way by sending the part free on charge for me to fit. They would send the part for me to fit if I paid for it. I took advice on this and wrote to them expressing my frustration and disappointment of their customer service. I have not had a reply. With the help of a local blacksmith we have managed to restore some of the initial movement. But it is not working properly. Maybe I was unlucky and this was an isolated faulty component but I believe my experience should be taken into consideration when dealing with this company. I did initially chose them over a very reputable local company because of the excellent reviews. I am now of course, probably an isolated case, regretting that decision.
March 22, 2026
Unprompted review
Reply from Willowbrook
Hello Dave,
Thank you for your review and we are sorry to hear that you have had a negative experience. We are really keen to discuss this further with you to be able to assist more, unfortunately we can't locate an account with the information that has been provided, if you could please call our customer service department and we can look into as quickly as possible.
Kind Regards
Customer Services
Adjustable beds
After researching adjustable beds for my husband, who has a terminal illness, I requested a home visit and demonstration from Willowbrook which was quickly arranged and John arrived with the demo bed. After chatting for some time to ascertain my husband’s needs, John assembled the bed and we were able to try it out. Very satisfied that it would make it so much easier for my husband to get in and out of bed and that it also felt very comfortable, we placed an order. Fast tracking the order means we should have the bed in a very reasonable time. Altogether a positive experience.
July 3, 2026
Unprompted review
Reply from Willowbrook
Thank you so much for taking the time to share your experience.
We’re delighted to hear that arranging a home demonstration was quick and straightforward, and that John took the time to fully understand your husband’s needs before demonstrating the adjustable bed.
We know how important comfort, support, and ease of use are, particularly in challenging circumstances, so it’s wonderful to hear that the bed will make getting in and out much easier while providing the comfort your husband needs.
We’re also pleased that we were able to fast-track your order and help ensure delivery within a reasonable timeframe.
Thank you for choosing Willowbrook and for placing your trust in us. We wish you and your husband all the very best, and we look forward to delivering your new bed soon.
Fantastic service
Fantastic service. Lawrence and Scott were very friendly and explained everything.
Quick and orderly assembly of the new bed and removed the old mattress and bed efficiently. Many 😊 thanks.
July 2, 2026
Unprompted review
Reply from Willowbrook
Thank you for your fantastic feedback.
We’re delighted to hear that Lawrence and Scott provided such a friendly and professional service. It’s great to know they took the time to explain everything clearly and made the whole experience straightforward and enjoyable.
We’re also pleased that the assembly of your new bed and the removal of your old bed and mattress were carried out quickly and efficiently.
Thank you for choosing Willowbrook, and for your lovely comments. We hope you enjoy many years of comfort with your new bed. 😊
Customer service and demo
Craig was both knowledgable about the product and gave a great demo. But also kind and patient.
Thanks Craig
July 1, 2026
Unprompted review
Reply from Willowbrook
Thank you for your wonderful feedback.
We’re delighted to hear that Craig provided such a great demonstration and shared his knowledge of the product in a clear and helpful way. Just as importantly, it’s lovely to know that his kind and patient approach made the experience so positive for you.
We’ll be sure to pass your kind words on to Craig — he’ll be thrilled to receive them.
Thank you for choosing Willowbrook — we truly appreciate your support.
Incorrect Measurements & Faulty Chair
In summary, they measured my mother's chair incorrectly twice (she's a stroke survivor), chair wasn't suitable and was unsafe/dangerous.
No compensation or refund offered (despite in warranty) for all stress caused apart from a neck pillow which was inappropriate.
Disgraceful company for the elderly and will NOT use again or recommend at all!
June 16, 2026
Unprompted review
Reply from Willowbrook
Hello,
Thank you for your review, we are sorry to hear of the issues experienced, unfortunately we are unable to locate an account with the information provided, can I please ask that you reach out to our customer service department who can assist further.
Kind Regards
Customer Services
Rogue company
The beds they supply are ridiculously expensive yet substandard. If you're conned by the sub-contracted salesmen and told you signed their T&Cs on the salesman's phone, it seems you'll have no come back. And if you think you're dealing with Willowbrook - think again. Your payments will go through to a host of different companies. Willowbrook prey on elderly and vulnerable people, charging a small fortune for cheap furniture. In addition, their short term guarantee isn't worth anything. I slept on the bed (£4076) they delivered for two weeks in February, have been sleeping on a bed settee downstairs ever since. The mattress is nothing but cheap memory foam which sags and gives me dreadful backache, the 'mood lighting' (cost £800) is a stick-on cheap (£20) Chinese LED strip that has come unstuck in the hot weather. The electrical wiring is trailing on the floor and the reading light is falling off. MY credit card coy (Santander) did a chargeback in April and I've just heard my claim has failed. I have 30 pages of evidence, which they said wasn't needed. The evidence the 'company' provided wasn't evidence at all and even lied saying they attended my house to check the bed TWO WEEKS before the bed was even delivered. And don't believe the ratings on this site - read them, most were posted when the order was placed at the salesman's request. This company needs putting out of business.
June 30, 2026
Unprompted review
Reply from Willowbrook
Hello Ms Harthan,
We're sorry to read that you're dissatisfied with your experience. We take all customer feedback seriously and regret that we have not met your expectations.
We are also sorry to hear of the issues you've described with your bed and installation, although our records indicate that your concerns have been handled in line with our warranty and service processes.
As your chargeback claim was assessed independently by your card provider, we are unable to comment on that decision.
If you would like us to review your case again, please contact our Customer Service team with your order details, and we will be happy to look into the matter further.
Kind Regards
Customer Services
Top service
Communication with the office prior to delivery was very supportive. Arranging the delivery and communication with Ian was so lovely.
On the day, Ian & James were superb, informative, clean & tidy, quick & efficient.
All in all, the whole process was painless and straight forward. Thank you so much!
June 25, 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your wonderful feedback.
We’re delighted to hear that the communication and support from our office team before delivery made the process easy and reassuring for you. It’s lovely to know that arranging the delivery with Ian was such a positive experience.
We’re also thrilled to hear that Ian and James provided superb service on the day. Being informative, efficient, and respectful of your home is exactly the standard we strive for, so we’re pleased they made such a great impression.
Thank you for your kind words. We’re delighted that the whole process was painless and straightforward, and we truly appreciate you choosing Willowbrook. 😊
The process from making an enquiry to…
The process from making an enquiry to delivery was very smooth and quick. I had my bed delivered this afternoon by two gentle men, Ian and Mo. Both of which were very informative, friendly and kind.
June 29, 2026
Unprompted review
Reply from Willowbrook
Thank you for your lovely feedback.
We’re delighted to hear that the whole process, from your initial enquiry through to delivery, was smooth and quick. Providing a straightforward and enjoyable experience is exactly what we aim for.
It’s wonderful to know that Ian and Mo made such a positive impression during your delivery. We’ll be sure to pass on your kind words about their friendly, informative, and caring service.
Thank you for choosing Willowbrook. We hope you enjoy many years of comfort with your new bed.
Great personal service and
Great personal service. Made every effort to bring the chair,parts and swatches to demonstrate even on today's hot day
June 26, 2026
Unprompted review
Reply from Willowbrook
Thank you for your lovely feedback.
We’re delighted to hear that you received such great personal service. Even on a very hot day, our team is committed to making sure customers can see all the available options, so it’s wonderful to know the effort to bring the chair, parts, and fabric swatches along for the demonstration was appreciated.
Thank you for choosing Willowbrook — we truly appreciate your kind words and are delighted that you had such a positive experience.
Rich and Mark B delivered and set up my chair
Rich and Mark B delivered and set up my chair expertly. They were polite and personable and knew each persons role . It took them 20 mins from arriving to leaving.
We received two phone calls confirming the time they were arriving (as we were out when they left a message) so the engineer phoned again to make sure we had received the message and were happy with the time.
I was pleased with the service from the company who kept in touch and the chair was ready and complied with all my requirements when they said .
June 26, 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your wonderful feedback.
We’re delighted to hear that Rich and Mark B provided such an efficient and professional delivery and installation service. It’s great to know they worked so well together, were polite and personable, and had everything set up for you so quickly.
We’re also pleased that the communication leading up to the delivery met your expectations. Keeping our customers informed is very important to us, so it’s lovely to hear that the follow-up calls gave you confidence and ensured the arrangements worked well for you.
Most importantly, we’re thrilled that your chair arrived on time, met all of your requirements, and that you were happy with the service from start to finish.
Thank you for choosing Willowbrook — we truly appreciate your kind words and support.
Dean and Jibreel were amazing nothing…
Dean and Jibreel were amazing nothing was to much trouble for them , they took my old settee apart and moved it into my conservatory and put it back together again for me all in roasting hot weather, thank you boys
June 25, 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your wonderful feedback.
We’re delighted to hear that Dean and Jibreel provided such amazing service and went above and beyond to help you. Taking apart your old settee, moving it to the conservatory, and reassembling it again is a great example of the care and dedication our team strives to provide.
We’re especially grateful for their efforts in the roasting hot weather, and we’ll be sure to pass your kind words on to them both — they’ll be thrilled to hear them.
Thank you for choosing Willowbrook, and we hope you enjoy your new furniture for many years to come. 😊
Disappointed with after sales service
I purchased a chair at the end of March which was delivered early April. By early May something had broken or detached underneath the chair according to the engineer who visited (which I would add, I also had to chase). He said it would have to be taken back to Willowbrook to be repaired and we would have a loan chair whilst it was being repaired. Despite numerous calls, we are still waiting! This chair was purchased for a specific reason, particularly the extended leg rest for my partner who has mobility issues and experiences leg / feet swelling. We are very disappointed in the after sales service provided by Willowbrook. What is more irritating is the fact that during one of my calls to Willowbrook, I was told that a loan chair was in stock and it was allocated to us and we would have delivery within a week, the chair never turned up. When I called to check on progress, I was told they didn't have a chair for us. We are, to date, still waiting.
April 9, 2026
Unprompted review
Reply from Willowbrook
Hello Jack,
Thank you for your review, we are sorry to hear of your experience and are keen to get this resolved for you, unfortunately we haven't been supplied any information for the order itself, could I please ask that you reach out to our customer service department who will be able to assist further.
Kind Regards
Customer Services
Worth waiting for
I did not like the long wait due to problems with delivery however when my recliner chair did arrive it was just what I was looking for and it is very comfortable and looks First-class. I would like to say the two delivery men that delivered my chair was very helpful and obliging.
Many thanks to them
June 25, 2026
Unprompted review
Reply from Willowbrook
Thank you for your honest feedback.
We’re sorry to hear that the wait for delivery was longer than expected, and we understand how frustrating that can be. Please accept our apologies for any inconvenience caused.
That said, we’re really pleased to hear that your recliner chair was worth the wait and that you’re happy with its comfort and quality, it’s great to know it’s exactly what you were looking for.
We’re also delighted that our delivery team made a positive impression by being helpful and obliging. We’ll be sure to pass on your thanks to them.
Thank you again for choosing Willowbrook and for sharing your experience, we truly appreciate your feedback.
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