Wincanton Reviews 

I had to cancel a delivery as the furniture I had ordered was too big, totally my mistake. I spoke to Chris one of the team leaders and he couldn't have been more helpful. He organised the cancellation straight away and was really understanding. I would highly recommend them, great customer service

Communicated well to let us know when delivery would be made. Considerate and efficient, unpacked and assembled in no time. Packaging taken away and delighted with service.

Really good Communication with customer services when I had a query, and was kept informed from start to finish. Delivery guys let me know a 2 hour window days before and on the day phoned to say how soon they’d be arriving. Very friendly and polite, efficiently delivered large bed to where I asked with no problem at all. Recommended , would definitely use them anytime.

After finding the crack in the esspresso table top we phonedDFS who told us we had to go through customer services . I was told to take a picture of the crack and send it to them I now have to wait 72 hrs for an answer.

Great delivery from the team and great respect given whilst delivering my delivery really happy

The delivery team were courteous, respectful and very professional, a credit to the company.

The guys were just amazing. The difficult access was absolutely no problem
We had organised help but they were so good and totally professional

Pre-delivery info good. 4 man team were booked to deliver two heavy sofabeds; only 2 arrived. I had to assist. At 70 I am not as strong as I used to be. We struggled.
A stressful experience.

Both delivery drivers were very good, polite, friendly and professional. Could not fault them

Excellent, professional and considerate. Good communication, on time.

Kept informed of my delivery every step of the way. Phone call to say they were close by. Helpful professionals gentleman who went above and beyond

We have the easiest to access property, ground floor, 20 steps to the bedroom to deliver and assemble the bed. Giving the attitude and threating to take the bed back if we do not remove a non-slippery carpet protection for them to walk over! We have works going on in the property and no builder carrying much heavier stuff had any issues! In fact, quite the opposite.
Had to remove it for these snowflakes meaning now have to buy and lay a new protection.
Extremely rude and arrogant, even telling my husband to leave the room when he came in to check the work half through as they 'are not done yet'...
Not the retailer fault (West Elm) but surely they can find some other company with the better integrity and attitude. Not a rocket science is it..?
Avoid

Regular correct updates and goods were delivered as promised with the time frame. The driver was in contact prior to delivery as I requested advance notice. All exceptional service. Faultless thank you - it is rare these days to receive such a quality service.

Thorough !!
An amazing couple of guys who delivered rapidly and put my furniture where applicable I would highly recommend this company and its staff☺️ 5 stars 🌟 🌟 🌟 🌟 🌟 thank you 🤩

A big thanks to Matt & Stephen for bringing our new bed and taking it to the bedroom for us! Excellent delivery, very professional and just all round nice guys!

Lovely polite delivery men , made conversation and arrived well on time

Top team! The two lads who delivered my bed were super friendly, professional and just awesome. The had quite a job on their hands as I live 4 floors up and there is no lift but they handled it like a pro and were very polite. The communication was great and they called 10 minutes before they arrived giving me some time to make sure the doorway was free.

Delivery expected today between 13.30-15.30. Took the day off work to be home. No communication at all from the company. Called at 17.00 to find out if delivery was coming, and they said yes, just running behind. Get a call back at 6 to say it's not coming due to road closures (none anywhere near where I live). Said they will redeliver at some point in the future but had no idea when. Terrible customer service, would expect at least some form of communication to say they were having issues but nothing at all from them until I called to chase.