Winchester White Reviews 

1,448
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally helpful, friendly, and efficient throughout the entire property renting and buying process. People truly appreciate the consistently quick response times and clear, transparent communication, which makes finding a new home completely smooth and stress-free. Some people were dissatisfied with unresolved maintenance issues, slow communication regarding broken appliances, and unexpected property management charges that caused considerable frustration. Tenants additionally mentioned experiencing long delays in getting necessary property repairs completed, alongside unexpected difficulties and extra costs encountered during the initial move-in phase.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising dedicated agents for their... See more

Service

Customers had positive experiences with service, frequently highlighting professional, transparent, and... See more

Customer service

People report positive experiences with customer service, highlighting that team members are professional,... See more

User experience

Reviewers mention positive feedback about user experience, noting that from the first contact to getting the... See more

Response time

Reviewers highlight positive aspects of response time, noting that consumers received multiple phone calls in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had the best experience we’ve ever had with a lettings agent thanks to Becky. She was incredibly helpful from the very beginning and truly went above and beyond to help us find our home. Nothing... See more

Rated 5 out of 5 stars

My wife and I have been letting and managing our property for the last 8-9 years through WW exclusively. Over this time we have found their services almost without exception to be reliable, and timely... See more

Rated 5 out of 5 stars

I’ve received the best customer service from Ed! He is truly knowledgeable about all things real estate, which helped me a lot as a first-time renter. I appreciate his patience, especially with me be... See more

Rated 5 out of 5 stars

It was a pleasure working with Edward finding my ideal home! He was responsible and patient working with me and landlord to make sure both parties found the best fit - and he did! Ed understood our... See more


Company details

  1. Apartment Rental Agency
  2. Real Estate Agency
  3. Real Estate Rental Agency

Written by the company

We help busy London landlords manage and let their homes, so they can spend more time doing more of the things that matter. We can see a better world of lettings, and since 2010 we’ve focused entirely on creating just that. Our founding vision has been to transform the lettings experience and to set the example of what best in class really means. 15 years on, our team is united in this goal, growing an agency to defy expectations, provide personal, expert service and put people at the heart of the business.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.6

All reviews

(1,448)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great move

Isabel was super helpful and proactive with my move, ensuring everything went smoothly.

November 8, 2025
Unprompted review
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Rated 5 out of 5 stars

Amazing service from start to finish

We had the best experience we’ve ever had with a lettings agent thanks to Becky. She was incredibly helpful from the very beginning and truly went above and beyond to help us find our home. Nothing was ever too much trouble, and she made the whole process feel smooth and stress-free.

Becky supported us at every step, kept us well-informed, and made sure we always felt looked after. We’re so grateful for everything she did for us. If you’re looking for someone who genuinely cares and delivers exceptional service, we couldn’t recommend her more highly.

November 8, 2025
Rated 5 out of 5 stars

Excellent service

We have been tenants with Winchester White for 3 years now and just extended our lease for 3 more years. The team is excellent and provides professional support.
Thanks to Daniel for supporting us through the tenancy renewal process.

November 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Great communication and quick response

Great communication and quick response to queries and questions. My agent, Edward, was very relatable and happy to handle my questions and concerns, which really reassured me as a student trying to find a flat to rent for the first time.

June 28, 2025
Unprompted review
Rated 5 out of 5 stars

Had a fantastic experience with…

Had a fantastic experience with Winchester White. Under a time crunch, Ed Elliot was able to land me a fantastic flat that checked every box. The process was seamless and on top of that, lovely to work with!

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Isabel was great

Isabel was very easy to deal with an accommodating of our busy schedules while looking for a new flat to rent. However, with a very efficient process we moved through making an offer to signing the tenancy and referencing without a hiccup. She could not have been more helpful in finding the right place we want to live and making everything flow seamlessly.

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

You couldnt ask for better

We arent professional landlords, but more landlords of circumstance. Selling our flat didnt work out, and so we decided to rent it out.
From day one Winchester White have been supportive, proactive and always had our best interests at heart. Recently we tried again to sell the flat, and quickly Jake and the team proposed they try and find a short let to fill the gap between rental and sale. This is the sort of proactive thinking we valued, giving us options to move forward with, even when we didnt think there were any.

Jake is a kind and competent lettings manager who i put full trust in, to deliver on our best interests. He took the stress out of property management whilst we were busy dealing with a new baby.

We wont hesitate to use Winchester White in the future.

Thanks again to the team.

November 5, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent Service from Isabel (Winchester White)


Isabel was fantastic to work with. Always helpful, friendly, and proactive. She regularly checked in with updates and made sure we had everything we needed throughout the process. It was a really positive experience, and I’d happily recommend her and Winchester White to anyone!

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Over and above

Finding a property in London is a minefield, however Winchester White provided excellent and prompt communication, with Ed going over and above to ensure that both me and my partner could view the property at short notice. Additionally holding discussions with the landlord on our behalf and vouching for us as tenants, ultimately ending up with a rental property that we couldn’t be happier with.

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

Smooth renting process

It was a fantastic experience. Our agent Edward was clear and helpful throughout the entire renting process. Excellent communication and a smooth process.

September 30, 2025
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Rated 5 out of 5 stars

My wife and I have been letting and…

My wife and I have been letting and managing our property for the last 8-9 years through WW exclusively. Over this time we have found their services almost without exception to be reliable, and timely. A special mention to Jake and his letting team in particular who really know the SW 19 market extremely well and as a result have not allowed our property to remain vacant at all. Moreover the background check of even the short let clients have been very strong and our property has been in good hands every time.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Fast and Responsive

Azhaar was very fast and responsive, got everything rolling on day 1 and had everything resolved on a very quick turnaround.

October 21, 2025
Rated 5 out of 5 stars

Good Customer Service

Azhaar was very attentive and made the process smooth and simple for us to secure a flat.

highly recommend him.

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience working with…

I had a great experience working with Sarah, my letting agent. She was friendly, attentive, and always quick to respond to any questions I had. Her efficiency made the process smooth and stress-free. I appreciated her support and would highly recommend her to anyone looking to rent a property!

October 23, 2025
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Rated 5 out of 5 stars

Excellent service and commission- free…

Excellent service and commission- free for a year!
Larissa was terrific: always available, super friendly, and sorted any issues quickly and effectively. As a first time landlord I had a myriad of questions and Larissa and the lovely team at Chiswick were always there with answers.
Highly recommended!
-M

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

A massive thank you

A massive thank you to Gigi and the team for all the support during the process, the whole process was quick, clear and hassle free.

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

I am absolutely very impressed most…

I am absolutely very impressed most specially with the QUALITY PERFORMANCE of the CUSTOMER SERVICE provided by Larissa of Winchester White estate agent. She is absolutely very helpful, kind, polite and friendly, and she has got the customer service quality support that all the future tenants were looking for. She had that TLC and you needed 100 more of Larissa to your Customer Services. Very well done Larissa 👏🏻👏🏻👏🏻. Winchester needs 100 employees like you. 🙌🏻🤝

October 10, 2025
Unprompted review

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