I have been a member for about 15 years and understand the reason for the changes over the years. I still use it for gifting, but only larger gifts to meet the minimum shipping. I do find it a bit a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
website is easy to use -- except for the address book. If I have 300 recipients, and the name is Will -- I can't hit "W" or page down, and there isn't an alphabet A-Z by last name anywhere... I have t... See more
Company replied
Easy and fast order service. You have great communication regarding orders. Only issue is the inability to get help with updating an address. I tried to call Fedex to update an address but I was tol... See more
Company replied
I appreciated the reviews/ratings of the top wine connoisseurs. I would have given this 5-stars if: 1) there was more description of the wine itself, including the region, estate, and actual vintage t... See more
Company replied
Company details
- #16 of 29 best companies in Wine Store
- #30 of 44 best companies in Food Products Supplier
Written by the company
We created Wine.com to revolutionize the way people like you discover, buy, and enjoy wine. Being wine enthusiasts ourselves, we’re extremely proud to bring you the world’s largest selection, paired with expert guidance and unmatched convenience. We’ve built winery relationships for decades to give you access to everything from big-name, critically acclaimed wines to small production, unique bottles from all over the globe -- every region, varietal, and price. With easy filter and sort, professional ratings, a robust recommendation engine, the deepest wine and winery content, a 5-star mobile app, and live chat wine experts, we help you find old favorites or discover new ones among thousands of choices. We handle your wine with great care before you even place your order, by doing our own warehousing and fulfillment. Delivery options are up to you: choose your delivery date; skip the delivery hassle and conveniently pick up your wine at one of thousands of Walgreens, FedEx Office and enjoy free shipping on every order $49+ when you join our StewardShip program. With Wine.com, shipping is on your schedule and at your convenience. Cheers to discovering the world of wine together, all it takes is an open mind and an empty glass.
Contact info
United States
- 800-592-5870
- cs@wine.com
- www.wine.com
4.4
Excellent
1K reviews
Replied to 40% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love seeing the ratings next t the wines.
The ease of ordering with all the needed information included for a quick, informed purchase.
April 16, 2026
Reply from Wine.com
So glad you enjoyed our wine—your support means the world! Cheers! -The wine.com Team
The discount codes did not work
The discount codes did not work. When discount code was applied it posted not eligible.
April 15, 2026
Reply from Wine.com
Your feedback means a lot. Thanks for choosing us! -The wine.com Team
first order
Easy to search, you had wines I was looking for and free shipping made it all attractive
April 14, 2026
Reply from Wine.com
Your feedback means a lot. Thanks for choosing us! Cheers! -The wine.com Team
Everything worked great as usual
April 14, 2026
Reply from Wine.com
Your feedback means a lot. Thanks for choosing us! Cheers! -The wine.com Team
Marketing gimmicks
I had been offered numerous promotions and discounts in the first year of membership but they all stopped in the second year.
April 14, 2026
Great wines at excellent prices
Great wines at excellent prices. Prompt reliable delivery process. The entire process is smooth and easy to manage.
April 12, 2026
Reply from Wine.com
Cheers to that! Thanks for the kind words. -The wine.com Team
Reply from Wine.com
Grateful for your kind words and great taste! -The wine.com Team
Reply from Wine.com
Grateful for your kind words and great taste! -The wine.com Team
Reply from Wine.com
So happy you had a great experience—cheers to many more! -The wine.com Team
It was quick and easy to find a great…
It was quick and easy to find a great wine and have it delivered to my house. The Ponzi pinot gris was crisp and delicious for our event.
March 31, 2026
Reply from Wine.com
So happy you had a great experience—cheers to many more! -The wine.com Team
Great service
April 5, 2026
Reply from Wine.com
So happy you had a great experience—cheers to many more! -The wine.com Team
Too many wines are not eligible for…
Too many wines are not eligible for discount, hwich is different than before. Also the system keeps changing our state of residence arbitrarily, even though it has been the same throughout our membership.
April 4, 2026
Reply from Wine.com
Thank you! We hope you enjoy your wine. -The wine.com Team
Great wine and great offer in general
Great wine and great offer in general. High shipping cost.
April 3, 2026
Reply from Wine.com
Welcome to wine.com! We're honored to be part of your wine journey. Please check your email for information regarding our StewardShip program. Cheers and look forward to sharing another bottle soon! -The wine.com Team
Reply from Wine.com
So happy to hear that—thank you for the kind words! Cheers! -The wine.com Team
I like that you can talk to an actual…
I like that you can talk to an actual person and not some AI chatbot, and that they actually know what they're talking about.
March 24, 2026
Reply from Wine.com
Appreciate the love. Hope to pour you another glass soon! Cheers! -The wine.com Team
Reply from Wine.com
Cheers to that! Thanks for the kind words. -The wine.com Team
Only issue is many of my Favorites are…
Only issue is many of my Favorites are Sold Out and have been for awhile.
March 27, 2026
Reply from Wine.com
We are so sorry to hear that. Please continue to check back with us. You can also set an alert which would notify you when we are back in stock. -The wine.com Team
Great selection
I like your website a a lot. My only issue is that many of the wines I looked for were out of stock. (Israeli wines)
March 26, 2026
Reply from Wine.com
We are so sorry to hear that. Please continue to check back with us. You can also set an alert which would notify you when we are back in stock. -The wine.com Team
We got the wine quickly
We got the wine quickly. The box seemed a bit flimsy, but the wine arrive intact. We haven't tried the wine yet. So, I'll update this review if need be. Unless you see an addendum, assume we loved the wine!
March 18, 2026
Reply from Wine.com
Thank you! We're honored to be part of your wine journey. Cheers! -The wine.com Team
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