Wingo Reviews 

really bad airline they canceled my flight due to their problems and I've been waiting for a refund for six months! possibly avoid this company!

Flight from Havana to Bogota on July 8th, they requested a non-transitory visa. Spoke to a representative who only lied and lied z
Would not recommend with this people. The worst airline

IMPRENSENTABLES, ESTAFADORES, DICTADORES, VIOLADORES DE DERECHOS Y CONTRATOS, LADRONES, USUREROS.
LOS PEORES!
NO LES COMPREN BOLETOS!

My experience with Wingo Airlines on a San Jose to Bogotá flight was deeply disappointing. Despite arriving on time from Houston with all necessary documentation, including valid transit credentials for my Venezuelan wife and myself, we were unjustly denied boarding. Wingo's refusal, citing an alleged passport expiration, was baseless, as we were in transit. Stranded in Costa Rica with our 2-year-old daughter, we incurred additional expenses securing an alternative flight with Copa Airlines, Wingo's affiliate. Copa Airlines confirmed Wingo's misconduct and the discriminatory nature of their actions. This ordeal was not only inconvenient but also distressing. Wingo must address these issues promptly to avoid further harm to passengers.

These two photos are of the two rascist employees ! Who choose to go do things on there own to ruin our family trip!

Other two photos are proof of when being in transit with expired Venezuelan passport! That wife had!

The Internet was good enough (stable), the prices were a bit high. One thing I hated is that they always insisted on contacting me via phone, despite me always trying to contact them via email. E.g. they kept calling me for 3 days (I answered only on the third day), just to deliver *one sentence of speech*, which they could have easily just written in response to my email. That's not inclusive (I have an auditory processing disorder), and just... kind of ridiculous.

They are scammers and should be stopped. as you can see from the many reviews online they do everything they can to add costs. the check-in process worked correctly but the boarding passes could not be downloaded. When we showed up at check-in at the airport they told us we had to pay, at the desk next to us another group of people had the same problem but they didn't care. You must pay. they should be ashamed. They make trouble about everything and no one speaks English. Avoid this company.

i profited from the black friday deal. you have to contact their support through the free whatsapp contact. an agent will be there in a couple hours, so i dont know why you all have a problem with their customer service. its stated that every minute in the call costs 1.50.-. why dont you make use of the free one through whatsapp?

thank you wingo!

Just nightmare ! Better avoid !!!!
Very expensive and the worst customer service ever !!! Would give -10 stars if I could
They charge for everything and even more !

I ordered SIM card (FLAT 7 service) for CHF 14.- However the card was not delivered, in the delivery report there was just "delivery failed". Address was correct. Wingo could not/did not explain how the failure happened. They offered new SIM for CFH 20.- or completely new contract for again CHF 14.- So I lost CHF 14.-..... :(

I wanted to speak to a person and ask about data add ons
they wrongly recommended that I pay 15 CHF for an add on for data for the UK even though I had it included - I didn't realise UK was included in my plan already with the EU 2 Gig a month.
Secondly, I had to pay 8 CHF extra for calling them to speak to someone for 5 minutes. Absolutely expensive. Better to request a call back instead of calling them directly.

I'm writing this review while I'm on board waiting for the flight to take off. I'm sweating right now. This is the worst airline I have used ever. Seats are dirty and smelly. They charge you for every single step. I guess they will introduce a charge for breathing on board soon.

Absolute terrible customer service! I get QR codes that don’t work to pay the bills and that causes such a hassle! Call center super expensive and email response slow and not helpful!

They do not tell you that you can't have 10Gbit speed.

You order the 10Gbit Speed, you receive an Internet Box 3, which has only a 2.5Gbit port.

Other routers are not supported.
Go over to Salt. Same price, free support.

F/ck Wingo.

They made me wait for 1 hour just to pay for my checked in baggages and obviously without letting me know what’s happening. apparently nothing bad happened, it turned out to be that they were just chatting on their phone with their friends and that’s what caused all the delays. Very unprofessional and it seems like they dont know what they are doing, they told me to sign a paper and made me do a whole process for entering mexico, which I did not have to because I’m not a south american citizen(this is confirmed by the airport security).
Be aware of this case and look for other options rather than using this airline

My sim broke up. I wrote to ask for another sim. Instead of sending me it they keep proposing me phone calls appointments MY SIM IS BROKEN! I can't receive any phone call! Is already the 5th time I explain the problem and they write me they tried to call me but i am not available! I am desperate! They just don't read! I need to use my phone!

Terrible and disrespectful experience with customer care representative and always give the promise to solve the issue to next day after calling five days. No solution.

I have been trying to cancel my subscription for so long. I keep getting bills that I have to pay to re-activate my SIM-card all the time, paying like 60 CHF per month for something I don't want or use anymore.

I’ve flown with Wingo once and will likely fly with them again. The plane took off about 20 minutes late, which is not unusual and did not cause me any problems. Just make sure to print your boarding pass before hand and choose/decline the appropriate extra services. There’s a place for budget airlines in this world.

I alert everyone who's planning to use this airline to travel anywhere. Do not use it!!! They do not reimburse the total amount of what you pay for tickets even if they change your date of travel and you're not able to make it on that date or time.

They seem to have good offers, but know that for example, calling the customer service is a paid service. Their portal as well is very clumsy, 2 separate portals for mobile and internet which have bugs making it sometimes impossible to switch.

I had line problems and had to contact the customer service, my experience has generally been bad, they lack empathy and I felt they could have done more to help me as a customer.