Withings Reviews 

Monitors cardiological data very reliable. Good Hardware: long battery range, solid design

This company has the worst customer service I have a ever experienced. Do not buy from them. If you need to get in touch with them, they will ignore you.. particularly if the 30 day returns window is still open!
Fortunately I used PayPal so they had to offer a refund... but they weren't going to pay for shipping. So, I'm 40€ out of pocket. Thanks for precisely naff all Withings!

Used to be good but customer service has all but disappeared. I’ll need to buy another make if I want it to communicate with Vitality.

Very fast shipping for an absolutely beautiful smartwatch. The website photos don’t do it justice. I purchased a scanwatch 2 with the navy face and band with an additional rose gold band. They are absolutely gorgeous.

The Smartwatch 2 is very very hard to program and when I was 50% done it just completely froze.
NO CUSTOMER SERVICE to call.... AVOID this company at all costs!
HUME HEALTH is another terrible company without support and scale did not work!?

I bought a Withings smartwatch for around $500. After 2.5 years of normal use, the battery has degraded to the point where it drops from 100% to 30% in two days. I contacted support expecting to pay for a battery replacement, and was told the battery is not replaceable. The device is effectively disposable.

A $500 consumer electronics product that cannot have its battery replaced, and lasts 2.5 years before becoming unusable, is not a premium product. It is planned obsolescence sold at a premium price. Smartphones in a similar price range routinely offer longer service lives and official battery service programs. Apple and Garmin both do. Withings does not.

As a direct result of this experience I returned the other Withings products I had ordered, close to $1,000 in revenue for the company. I will not buy Withings hardware again, and I would recommend other buyers factor non-replaceable batteries and short effective lifespans into their decision before paying a premium for this brand.

The customer service response was also poor, essentially a shrug, which tells you where this company sits on owning the quality of its own products.

WORST CUSTOMER SERVICE EVER!
My Scan Nova Watch Brilliant doesn't count the steps right (often don't recognise it) and the temperature is also wrong. the customer service just say I have to wear it correctly - but I do! I tried many different things, still the same. So how should that help my health. absolute SCAM! would not recommend it at all.

This is totally unbusiness like. You are assuming that we have unlimited time for Withings. I am so frustrated with two products that I am planning to take my business elsewhere where I can get better reliable products economically as well as technical help.

I tried to chat but it froze after signing up to my account and getting three different codes. THis is totally insulting and ridiculous.

My problem of not posting readings to a correct account is ongoing for last four years without any resolution. You keep sending me same stuff as if my comprehension of English is poor. Closing of Thermo’s battery door is ongoing for last two years. There is no live person to talk as if we would indulge into social conversation. These relatively minor issue have cost me almost 16 hours of my productive billable time. I am so disappointed with back and forth that I may as well take Withings name out of my mind trashing your products, and look for a better replacement and customer support. Since my doctor wanted frequent data on blood pressure, the whole issue has resurfaced.

I had suggested the scheme on Thermo is quite satisfactory to post readings to correct account. No acknowledgment nor any move in that direction has been made so far.

When BPM Vision and Beam-O came out , we contemplated upgrading, however, the memory of poor customer service and the lack of upgrade path put off further venturing.

Excellent after sales service.

Everything happened as announced, the arrival date of the watch was even one day earlier. There was perfect communication from the beginning. Never had a better experience with a company.

Speed of order handling, good international deivery- dhl express. Quality of equipment and goog cutomer information system.

Level of service and response was outstanding.

It is a good product and they have a great customer service representative team who gives the extra mile to address your issues.

I purchased a scale ($140) that requires use of their app. Despite their terrible privacy policy, I downloaded their app. Somewhere in all of this, they signed me up for Withings+ and just charged me $99 for it. I never would have knowingly agreed to this. They just stole $99 from me by finding legal loopholes to be able to do it. I will never purchase anything from them ever again.

The watch was delivered on the appointed day

I purchased a Withings scale online from Costco UK, for my son who is training hard to run the Manchester Marathon in April 2026, in aid of the Brain Tumour Research Fund charity.

After a few days, one of the carpet feet of the scale broke. As I was the one who purchased the item, I made contact with Withings, via their online chat, which initially turned out to be an AI bot.

After a couple of days, I eventually managed to make contact with "EJ" and explained that I needed a replacement carpet foot. They asked me to respond using the email for the account where the app is registered.

I explained that it was my son who had registered the app and I gave them his email. I explained that I did not have his password for the app, however, it was purchased by me. I also supplied the purchase invoice as an attachment to take response. Finally, I explained that my son was on holiday, training in warmer weather, as the date of the marathon drew closer.

A couple of days later "EJ" responded and declined to assist me, insisting that my son would have to make contact with them by that email, on his return,whereupon a carpet foot would be sent out.

I told them that this was completely bureaucratic and it was I who was the consumer. I advised "EJ" that if he further declined to provide a carpet foot, I would simply return the item to Costco and buy a Eufy scale, instead.

"EJ" replied the next day saying that he wasn't prepared to send one out, unless he received a request from my son.

When my son did arrive home a few days later, I asked him to make contact with "EJ" to fulfill his nonsense request. He did so.

This morning, I received a message (not my son), from "EJ" who thanked me for contacting him. His message stated:

"I appreciate your cooperation. Upon further checking, we are currently out of stock of the carpet feet. Kindly check with us from time to time to see if any stock becomes available."

What an infuriating message to receive. This company is hopeless and it also looks like they enjoy taking the p*ss out of their customers.

Be assured that the scales are being returned to Costco today and I'm done with this company.

Love the body scan weighing scale complimented by the app subscription. Great tool for keeping track of my biometrics towards my healthy goals.

I have purchased the scanwatch. While I enjoyed the watch itself, the watch cover came off. I asked customer service for repair and they were unable to source. As the watch was outside of the warranty window, they refused providing replacement and instead suggested a 30% on replacement of the same watch. Given I had the watch for less than a few years, it was very disappointing to be pushed towards purchasing replacement (albeit at discount). I would not recommend purchasing their products given the experience with the quality of the product.

I had an excellent experience with Withings customer support.

My Body Scan scales developed a hardware issue, but as the product was still within the warranty period, the process was handled quickly and without any friction. The team were responsive, clear, and efficient throughout.

A replacement set of scales was delivered within just 5 days of reporting the issue, which exceeded my expectations.

It’s reassuring to see a company stand fully behind its product and honour its warranty so seamlessly. A great example of how customer service should be done.

So many PWV errors, body composition errors, heart monitor inconclusive. It is really annoying. They’ll tell you it’s because you are not standing with your feet properly positioned or you’re not holding the bar correctly. I can read and follow instructions. Sometimes the reading works sometimes it doesn’t. What changed? Nothing!! Time to change company.