Withlocals Reviews 

1,794
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 339 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the guides for their exceptional knowledge and friendly, engaging personalities, which significantly enhanced their tours. Many people appreciate the personalized approach and flexibility, with guides tailoring experiences to individual interests and needs. The tours themselves are frequently highlighted for revealing hidden gems and providing deep insights into the cities and cultures visited. Consumers often mention discovering places they would never have found independently, making their overall experience unique and memorable. The service is consistently described as easy and well-handled, contributing to a smooth and enjoyable journey.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their knowledge, friendliness, and... See more

Location

People report positive experiences with location, often highlighting the deep local knowledge of guides who... See more

Service

Clients share positive opinions on service, with many reviewers praising the guides for their extensive... See more

User experience

Users describe positive interactions with user experience, often highlighting guides who made the experience... See more

Product

Customers had positive experiences with product, with many reviewers finding everything they tasted to be... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a 2 hour orientation type tour in Tokyo the first day of our trip. Our tour guide, Gulay, was wonderful! She gave practical tips, was very friendly and knowledgeable. She pointed out good smal... See more

Rated 5 out of 5 stars

We had a terrific walking tour of Athens today . Our host was Thomas, and he was exceptional. He brought us to places we would have never seen. We took in spectacular views as well as learned abou... See more

Rated 5 out of 5 stars

Ines greeted us with a smile and a hug. From the first few minutes, we knew that this was going to be a great morning spent. Her knowledge and welcoming persona were captivating. We learnt so much dur... See more

Rated 5 out of 5 stars

Absolutely brilliant experience, Pablo was the perfect guide, he was knowledgeable, outgoing and friendly and he 'made' our visit to Buenos Aires. We appreciated how he took the time to show us many h... See more


Company details

  1. Sightseeing Tour Agency
  2. Cultural Tours Provider
  3. Travel Agency
  4. Travel Aggregator

Written by the company

Withlocals connects curious travelers with local hosts for private, personalized travel experiences around the world. Instead of generic tours, we focus on real connections. Think local food, hidden neighborhoods, cultural stories, and the kind of moments you only get when someone shows you their own city. Our platform brings together thousands of carefully selected local hosts, from chefs and historians to artists and everyday locals who know their city inside out. Each experience is hosted by a real person who designs it themselves, based on their passions and expertise. That means no scripts, no crowds, and no one-size-fits-all itineraries. We believe travel is at its best when it benefits everyone involved. Travelers get deeper, more meaningful experiences. Locals earn a fair income by sharing what they love. Cities benefit from tourism that is more balanced, personal, and respectful of local life. From private food tours and cultural walks to family-friendly activities and tailored day trips, Withlocals helps travelers explore destinations in a more authentic and responsible way. Our customer support team is always on hand, and we continuously improve the platform based on feedback from both travelers and hosts. Withlocals exists to make travel more human. Less sightseeing, more seeing people.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(1,794)

347 reviews in the last 12 months

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Rated 5 out of 5 stars

Half-day tour of Copenhagen with Mia

This half-day tour of Copenhagen with Mia was a real highlight. Instead of feeling like a formal guided experience, it was more like spending time with a friend who just happens to know all the best stories and hidden corners. Relaxed, engaging, and never overloaded. Recommended! :-)

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Istanbuls Gem

Two old broads experienced the Magical City of Istanbul with Kadir, a true gem! He shared his knowledge and love for his city making the amazing sites come alive for us. Above all he was kind, funny and provided many helpful suggestions for the rest of our visit.

May 17, 2026
Unprompted review
Rated 1 out of 5 stars

Ilyas didn't turn up

We booked a guided tour of Rabat with IIyas on Friday 24th April 2026 following a number of detailed messages regarding content and location. However, on the day, Ilyas didn't turn up. Later, after sending him several messages asking for an explanation he replied- 'I got my Withlocals account suspended I couldn’t get to my messages to check the date and the address I remembered 25 so I planned for tomorrow'!!

April 24, 2026
Unprompted review
Withlocals logo

Reply from Withlocals

Dear John,

Thank you for taking the time to share your feedback, and we're genuinely sorry to hear about your disappointing experience in Rabat. Being let down by a host you'd made plans with is incredibly frustrating, and we completely understand why you'd want to flag it.

After looking into this, we can see that the tour with Ilyas was arranged directly between the two of you rather than booked through the Withlocals platform. We always encourage guests and hosts to keep all communication and bookings on Withlocals, precisely so we can step in when something goes wrong, protect your payment, and hold hosts accountable. Unfortunately, because no booking was made through us, we aren't in a position to offer compensation or resolution in this case.
What we can confirm is that Ilyas's account has been suspended, and reviews like yours help us keep our community safe and trustworthy.

Should you ever wish to explore Rabat (or anywhere else) with one of our verified hosts, we'd love to welcome you back, with the full protection of a Withlocals booking behind you.

Warm regards,
The Withlocals Team

Rated 5 out of 5 stars

We had a private tour of Real Alcazar

We had a private tour of Real Alcazar, all three palaces and the gardens, with Alba. This included my mom (79), daughter (19), and me. Alba made the tour interesting and engaging for all of us and she was attentive to my mom. What impressed me about Alba - her vast fund of knowledge about almost any country between 1000 and 1700 and her laughter. She included stories and anecdotes that made the experience engaging and full. She also described the decorative features in detail (for example, the creation of the tilework). I would take a tour with Alba any day and anywhere in Seville!

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Choose Rossi in Seoul

My son and I had a wonderful time touring Seoul with Rossi. We ventured through several neighborhoods and stopped for a delicious lunch. Rossi was responsive to our questions, and allowed us to stray from the agenda when we saw something interesting. He even answered more of my questions via text after our tour was complete.

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

We loved our tour with Zenid

We loved our tour with Zenid. He had so much knowledge about the city and old town, we saw places we would have never seen without him. He was a pleasure to be with and very entertaining. I would highly recommend his walking tour.

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

Mexico City Coyoacan neighborhood tour with Victor

Our group of 6 toured the Coyoacan neighborhood in Mexico City with Victor last Saturday. It was our first time in Mexico City and his suggestion to see this very cool and historic neighborhood. We loved the tour and thought he was awesome. I've been on many private tours that were loaded -- no overloaded -- with facts and historical data and info. But real storytelling and real insight into culture and vibe and what makes a place special and unique often goes missing. That's not the case with Victor. He was so real and relatable and gave us wonderful insight into what it was like to grow up and live in Mexico City and as an artist himself, what this unique part of the city really means to him and to others. Victor is a lovely human and was so much fun to be with. We really enjoyed him and were so happy with the tour.

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent tour guide

Miha Lavrenčič was an excellent tour guide on WW2 history of Berlin. He interacted with us on the day and changed the route so we could hop on the U-bahn or S-bahn with him and visit places that we hadn’t mentioned in advance. He also recommended an excellent restaurant for a special birthday that was great fun with an excellent atmosphere with delicious food and drink even though it was really busy. I would definitely recommend him.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Bangkok by Car 8 Hr Tour

Araya is epic! During our eight hour private tour adventure around Bangkok, I cannot say all the things that we learned about the temples and the history of the temples and of Buddha and Buddhism itself. Her personality is divine caring, thoughtful, and a pleasure to be around. I cannot recommend her enough to anyone that is even thinking about booking with her, do it!! You’re wasting your time without the history and knowledge from Araya and what everything means and does.

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you so much Laura.

Thank you so much to Laura from With Locals Casablanca. We missed our 10 tastings tour due to a mis communication and mis understanding with our guide, Ilyas.Laura continued to communicate with me afterwards and promptly gave us a refund when we couldnt find another date for the tour. i really appreciated her understanding and help. A tour another time.
Regards Susan Lynch

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Guided Tour in Antwerp with Edna

Edna was simply excellent. As requested, we had a slow stroll through the old part of the city, viewing the key sites. She was informative without being excessive. On the plus was the recommended coffee place, serving one of the best coffees in the city, not to mention the free madeleine. We really enjoyed her guidance. Edna is highly recommended.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

We had an incredible all day tour of Osaka

We had an incredible all day tour of Osaka with Naoki. He was our guide in Kyoto so we knew what to expect… the feeling of walking around with a very knowledgeable local friend. Naoki shared fascinating stories that made history come alive, recommended local dishes that we would not have tried on our own, and worked with our schedule to ensure that we got to see all the sites we listed. If you're visiting Osaka, do yourself a favor and book HIS tour early!

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

Esra was great

Esra was great. Just wanted to show us Istanbul from a locals point of view. Listened to what we wanted to see and avoided areas we did not want or had made other arrangements to see. Very passionate, no rush finished later than anticipated due to us wanting to see more. Esra, as discussed when you are in London later this year let me know and I will show you things to see that are not in the tourist guide books! Thank you Tony & Cathy

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Walking tour in Dubrovnik - perfect

Marko is effectively a walking, talking, highly entertaining knowledge engine with a sense of humour and zero fluff. Marko doesn’t just know things. He connects them. History, politics, culture, daily life, Dubrovnik as a community... And yes, Game of Thrones. Of course. How could it be otherwise. It's all woven into one coherent story that actually makes Dubrovnik make sense. What stood out: - He explains and does not just recite a rehearsed script. - He’s funny without trying too hard. Natural, sharp and quick to quip. - He’s honest. No sugar-coating. At least so we felt. - He’s grounded in the local community. And then there’s the unexpected layer. Marko is a former professional Lindo dancer, athlete, culturally immersed. Marko lives the place, and it shows in every conversation we had with him. If you want a checklist tour, look elsewhere. If you want Dubrovnik to actually come alive, Marko is your guy. Full points from our party of three!

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great Prado Museum Tour with Govi

Hi Scott ,
Thank you for taking the time to write a review. Your stories keep us going and help us to improve!

Would you like to share your experience on TrustPilot as well? We would greatly appreciate that!

We had a tour of the Prado Museum with Govi and she was great! She helped us navigate the Prado Museum in a fun and informative way. The Prado has so much to see that we could have easily been overwhelmed! Govi knew how to show us the pieces that gave us a great overview. She has a depth of knowledge of history and art history and she was able to show us how to understand the art in a way that opened up our understanding of the art and artist in a way that we would not have been able to on our own. She made it fun and interesting, at the same time!! We would highly recommend a tour of the Prado with Govi she was great!!

April 28, 2026
Unprompted review
Rated 4 out of 5 stars

Sandra had lots of knowledge to impart…

Sandra had lots of knowledge to impart about Stockholm and Sweden. We liked the small things she pointed us to, like passageways, a gourmet food hall and a 3d model of the whole city. Very charming and helpful. Despite her great performance we found the price charged by Withlocals to be very high at 280 euros for two people for three hours.

April 28, 2026
Unprompted review
Rated 1 out of 5 stars

Two horrible tours, one last minute cancelation and one no-show

During a recent trip to Europe, I booked two tours with Withlocals, one tour in Paris and one in Amsterdam. Both were with very highly rated guides. I booked the most premium tours since I was taking my parents around Europe for their first big trip.

The first one in Paris canceled literally minutes before our tour. Luckily I scrambled and found a tour option via our concierge.

The second tour was a canal boat cruise I booked for my parents in Amsterdam while I had to work. The boat tour guide was a no-show, and my parent's day was ruined. It was a 600 Euro tour, so again not cheap.

Withlocals refunded both tours, but the damage was done. Luckily I had other activities planned during the trip and it was good overall, but those two tours really rained on our parade.

I won't use Withlocals ever again.

April 12, 2026
Unprompted review
Withlocals logo

Reply from Withlocals

Dear Mike,

Thank you for sharing this, and we're genuinely sorry your parents' first big trip to Europe included these disappointments.

A last-minute cancellation in Paris and a no-show in Amsterdam are not experiences we ever want any guest to have. We refunded both tours in full and offered a voucher, and we've flagged both guides for a full reliability review.

Withlocals connects travelers with independent local guides, and while the vast majority deliver exceptional experiences, these two clearly did not meet that standard. That's on them — and on us for not catching it sooner.

We hope the rest of the trip with your parents was everything it should have been. Should you ever want to give us another try, we'd welcome the chance to show you what Withlocals is really like.

Kind regards,
Manal
Withlocals Team

Rated 5 out of 5 stars

Foodtour Kadikoy Istanbul

It was a fantastic food tour through Kadikoy (Istanbul). Our tour guide, Ayse, is very knowledgeable, not only about the food but also about the history of Turkey. She shared many interesting facts you wouldn't otherwise hear. A tip is to do this tour at the beginning of your stay in Istanbul! In short, we thoroughly enjoyed it!!

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Historical Tour of Sultanahmet

Our morning tour of the main sights of Sultanahmet, Istanbul, was with Latife, Dilek’s colleague with WithLocals. We were interested in the history behind the buildings and areas we visited, including the Hagia Sophia Grand Mosque, the Blue Mosque and the Basilica Cistern. Latife is intelligent, highly educated and incredibly knowledgeable about not only the particular sites we saw but also about the relevant history of Constantinople and Istanbul and Turkey, going back two thousand years. We booked three hours, but Latife stayed with us for over 4. Her English was perfect, she was funny, engaging, listened well. My wife and I could not have been more pleased to have had her as our guide and introduction to this fascinating city.

April 26, 2026
Unprompted review

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