Withlocals Reviews 

1,790
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 339 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, friendly demeanor, and engaging personalities, making tours both informative and enjoyable. Many highlight the personalized service, where guides adapt tours to individual interests and even show hidden gems that would otherwise be missed. The overall user experience is frequently described as excellent, with many appreciating the seamless planning and the unique insights into local culture, history, and cuisine. However, some customers also noted occasional issues, such as guides being late or tours being changed without prior notice. A few other people also felt that the platform did not adequately support guide buyers in certain situations.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their knowledge, helpfulness, and engaging... See more

Location

Customers had positive experiences with location, often praising the discovery of hidden gems and local spots... See more

Service

Users describe positive interactions with service, highlighting the patience, knowledge, and humor of guides... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that guides made their... See more

Product

Consumers find the product to be amazing, with many praising the taste of various items such as buffalo... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a 2 hour orientation type tour in Tokyo the first day of our trip. Our tour guide, Gulay, was wonderful! She gave practical tips, was very friendly and knowledgeable. She pointed out good smal... See more

Rated 5 out of 5 stars

We had a terrific walking tour of Athens today . Our host was Thomas, and he was exceptional. He brought us to places we would have never seen. We took in spectacular views as well as learned abou... See more

Rated 5 out of 5 stars

Ines greeted us with a smile and a hug. From the first few minutes, we knew that this was going to be a great morning spent. Her knowledge and welcoming persona were captivating. We learnt so much dur... See more

Rated 5 out of 5 stars

Absolutely brilliant experience, Pablo was the perfect guide, he was knowledgeable, outgoing and friendly and he 'made' our visit to Buenos Aires. We appreciated how he took the time to show us many h... See more


Company details

  1. Sightseeing Tour Agency
  2. Cultural Tours Provider
  3. Travel Agency
  4. Travel Aggregator

Written by the company

Withlocals connects curious travelers with local hosts for private, personalized travel experiences around the world. Instead of generic tours, we focus on real connections. Think local food, hidden neighborhoods, cultural stories, and the kind of moments you only get when someone shows you their own city. Our platform brings together thousands of carefully selected local hosts, from chefs and historians to artists and everyday locals who know their city inside out. Each experience is hosted by a real person who designs it themselves, based on their passions and expertise. That means no scripts, no crowds, and no one-size-fits-all itineraries. We believe travel is at its best when it benefits everyone involved. Travelers get deeper, more meaningful experiences. Locals earn a fair income by sharing what they love. Cities benefit from tourism that is more balanced, personal, and respectful of local life. From private food tours and cultural walks to family-friendly activities and tailored day trips, Withlocals helps travelers explore destinations in a more authentic and responsible way. Our customer support team is always on hand, and we continuously improve the platform based on feedback from both travelers and hosts. Withlocals exists to make travel more human. Less sightseeing, more seeing people.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Replied to 92% of negative reviews

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4.8

All reviews

(1,790)

342 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No support or service. Beware of rules

This platform does not support guide buyers. All stipulations are in favor of guide. You must prepay, but you cannot cancel at last minute, or guide gets gift and you are penalized.
But guide can cancel the last minute with no penalty or problem.
This happened to our group.
Three days before a tour prepaid months ago.. guide cancelled.
Guide is not responsible to pay penalty, and guide WAS not responsible to find replacement.
Support is worthless. They do not find a new replacement guide for you. They just tell you to look for another guide.

So now all guides last minute double price.

I do not recommend this platform

June 22, 2026
Unprompted review
Withlocals logo

Reply from Withlocals

Dear Robert,

We are sorry to hear the experience left you feeling frustrated, and we appreciate you sharing your thoughts so openly.
When our host had to cancel due to a death in the family, our team responded promptly and offered both alternative guides and a goodwill voucher. We understand that for some guests, the preference is for us to make that choice on their behalf, and that is valuable feedback we will take into account.

We also want to clarify that our pricing is never adjusted based on last minute availability. The guides available to you were offered at exactly the same price as your original booking.

We hope Dubrovnik was as beautiful as it always is, and that we get the chance to welcome you back under better circumstances.

Kind Regards,
Manal
The Withlocals Team

Rated 5 out of 5 stars

Great guide in Bangkok!

From the moment you meet him, “Big”brings his big personality and wealth of knowledge about the city, the culture, and the people. He is very flexible for those who have food allergies and adjusts the snacks and munchies according to preference. He’s very good about introducing you to new or hyper local treats. He alap accommodates random requests to “just stop in this store a moment.” He’s very kind to the vendors and workers he interacts with along the way. I highly recommend him if you want someone who gives you a great value for money and goes out of his way to provide all the insights you won’t get on your own. Another bonus is that he sends pictures of the exits for the BTS station so you know how to get off the train and walk to the meeting spot.

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Had a wonderful tour with Tom

Had a wonderful tour with Tom. He was great company and so entertaining with all his stories about the connections between so many of the big names from the 60th music scene.

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

10 tastings of Madrid tour - brilliant!

We did the 10 tastings of Madrid tour. Ariadna was brilliant from start to finish, she showed us not only the very best of Madrid’s food and taberna scene but also of its fascinating history and unique stories. The tour was fantastic, we loved every minute of it, and getting to know Ari too was a bonus. Thank you so much, and we’d highly recommend!

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

A nice afternoon in Coyoacan

Daniel was very easy to work with. To clarify the meeting point, he sent me a message with the physical address so that I could use it to order an Uber. He was very knowledgeable about Coyoacan and clearly enjoys showing people around. The walk down Av. Francisco Sosa was great. Daniel also showed us the church of San Juan Bautista and the Artisans Market. At the end of the tour he strolled us to the restaurant where we were having a late lunch. It was a very nice relaxing afternoon with a gracious host.

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

A fantastic introduction to Bari and…

A fantastic introduction to Bari and Puglia! Adriano was the perfect guide—knowledgeable, personable, and genuinely passionate about his city. The food was outstanding, but what made the experience special was how seamlessly he blended local history, culture, and hidden gems into every stop. Even better, his restaurant, beach, and sightseeing recommendations helped shape the rest of our trip!

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful experience, highly recommend!

Petr was so gracious and friendly. This experience was so much better than expected. He was patient, He taught us a lot, and took a lot of photos. He gave us the photos quickly after the session and had great communication before, during, and after. Highly recommend!!

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great food tour in Lucerne

With a celiac in the family, we didn't think we'd be able to do a food tour, but thankfully we were wrong. Sandiana put together a wonderful gluten free tour for our visit to Lucerne. The food was delicious, and we we learned quite a bit about Switzerland while walking around Lucerne and chatting over lunch. She even helped us figure out luggage storage,as we had just arrived via train. Highly recommend a tour with Sandiana.

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Alhambra personal tour

Carolina is personable, knowledgeable and professional. We had a perfect experience start to finish. Recommend Carolina 100%!

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

We appreciated Mark's tour!

We appreciated the care Mark took, prepping each food course for our large group. He timed all courses perfectly and kept us entertained with interesting information as we explored new foods. All ages in our group appreciated his storytelling and historical explanations, Mark was prepared to cover a wide variety of topics. The food was exceptional, he definitely found the best places to feature great Scottish cuisine. Thanks so much!!!

May 28, 2026
Unprompted review
Rated 2 out of 5 stars

Disappointed

The Montmarte food tour was advertised for 5.00pm this was changed by Olivia to 3.00pm( she said the food would run out!!) then she arrived late.
We all had an expresso at the beginning of the tour but one of our party wanted a cafe au lait, that was not possible according to Olivia!!
Eventually she got one. The history tour was informative, the food was very basic. We were expecting more for what we paid, compared to other food tours we have been on.

May 27, 2026
Unprompted review
Withlocals logo

Reply from Withlocals

Dear Dymphna,

Thank you for sharing your experience with us, we really appreciate you taking the time to leave this feedback.
We're sorry to hear the tour didn't go as smoothly as it should have. A last-minute time change is never ideal, and we completely understand how that, combined with a late start, can set the wrong tone for what should be an enjoyable afternoon. We're glad the history side of the tour was informative, but we hear you that the overall experience fell short of what you were expecting.

Your feedback matters to us, and we've shared it directly with the host so we can look into the details and keep raising the bar on these experiences.

If you'd like to chat with us directly about your visit, please don't hesitate to reach out, we'd genuinely love the chance to make it up to you.

Kind regards,
Manal
Withlocals Team

Rated 5 out of 5 stars

Our time with Tiago in Brussels was wonderful

Our time with Tiago was wonderful. He knew the ins and outs of Brussels without hesitation and took us to see the major attractions, as well as the small interesting places about Town. In a very short period of time we were able to see why he loves Brussels as his home and he was able to turn a formidable city into an interesting town with local charm. To say that he is a known individual is an understatement as he went through town being greeted by and greeting many of the store owners, shopkeepers and other local guides. This of course only played to our benefit as he was able to better show us the shops and food and beer and coffee all available at our fingertips. No tourist traps required, his recommendations of where to Dine and get a drink were also superb.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

CHUNDO Foodie Tour of JEJU Market

CHUNDO took us on a nicely planned out super JEJU Market / Restaurant Foodie Tour. We met CHUNDO outside of the Market entrance and off we went. As a native, he understands what Foods make JEJU special & unique. Started off w fresh Carrot juice / delicious -then- a Green Tea Moche-like treat / superb. Learned about the special JEJU Mandarin / Sumo & had a delicious glass of juice. Then we walked and checked out the many live Fish tank & made our choices. Then up to a 2nd story hidden restaurant for Abalone Soup, Miso & 9 fresh Abalone = Amazing! After dinner he walked us thru an underground Mall & to the ancient Administrative Building - fascinating. CHUNDO is jovial, gregarious, friendly, bilingual and knowledgeable JEJU Guide & Happiness Ambassador. He is 5 Star / 5***** / Tops all the way. You'll enjoy his Foodie Tour - learn a lot & eat a lot. Great Time. You'll Enjoy ......

May 23, 2026
Unprompted review
Rated 4 out of 5 stars

Marrakech Medina Tour

We were a group of 20 people for a secret media tour in Marrakech. Our guide Omar split the tour into two groups and hired an additional guide.

Both tours started very well: both guides explained a lot and answered many questions about Marrakech and its history. However, the quality of the tour declined a bit over time.

We spent a bit too long walking through the souks without much explanation, partly because it was extremely crowded and noisy and the tour ended in a shopping stop for herbal medicine.

The number of “secret places” (from my point of view as I have been already in the medina already several times) we had booked to see was limited.

In my view, the tour could be a bit redesigned to include more genuinely hidden, quiet and special places if there are people in the group that are not in Marrakech first time.

Maybe two offers could be made - Marrakech Medina - for beginners & Marrakech Medina - for experts.

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Yuki was our guide and was very…

Yuki was our guide and was very knowledgeable on the rich history of Japan. He was on time and very mindful of what we were wanting to do. I would highly recommend him.

May 23, 2026
Unprompted review
Rated 5 out of 5 stars

With Locals Food tour

We went on a food tour in Sevilla with Johnny, it was an amazing afternoon. Johnny was knowledge, funny and engaging, he truly loves his home and he shared his passion with us over the course of 4 fun hours. Everything was very easy. Highly recommend

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Roxane in Vienna was Great

My wife and I did a 3+ hour walking tour with Roxane through out Vienna. It was our first time in Vienna and Roxane did an amazing job. Very personal and knowledgeable and also made sure she learned about us and our interests She hit the high lights but we also loved the hidden jewels she showed us and talked about. Her love for her job comes out in her excitement during the tour. Really enjoyed how she discussed the history of Vienna and Austria but also compared it with other neighboring countries. Highly recommend and would tour with Roxane for sure. Thanks for a life long memory

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Half-day tour of Copenhagen with Mia

This half-day tour of Copenhagen with Mia was a real highlight. Instead of feeling like a formal guided experience, it was more like spending time with a friend who just happens to know all the best stories and hidden corners. Relaxed, engaging, and never overloaded. Recommended! :-)

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Istanbuls Gem

Two old broads experienced the Magical City of Istanbul with Kadir, a true gem! He shared his knowledge and love for his city making the amazing sites come alive for us. Above all he was kind, funny and provided many helpful suggestions for the rest of our visit.

May 17, 2026
Unprompted review
Rated 1 out of 5 stars

Ilyas didn't turn up

We booked a guided tour of Rabat with IIyas on Friday 24th April 2026 following a number of detailed messages regarding content and location. However, on the day, Ilyas didn't turn up. Later, after sending him several messages asking for an explanation he replied- 'I got my Withlocals account suspended I couldn’t get to my messages to check the date and the address I remembered 25 so I planned for tomorrow'!!

April 24, 2026
Unprompted review
Withlocals logo

Reply from Withlocals

Dear John,

Thank you for taking the time to share your feedback, and we're genuinely sorry to hear about your disappointing experience in Rabat. Being let down by a host you'd made plans with is incredibly frustrating, and we completely understand why you'd want to flag it.

After looking into this, we can see that the tour with Ilyas was arranged directly between the two of you rather than booked through the Withlocals platform. We always encourage guests and hosts to keep all communication and bookings on Withlocals, precisely so we can step in when something goes wrong, protect your payment, and hold hosts accountable. Unfortunately, because no booking was made through us, we aren't in a position to offer compensation or resolution in this case.
What we can confirm is that Ilyas's account has been suspended, and reviews like yours help us keep our community safe and trustworthy.

Should you ever wish to explore Rabat (or anywhere else) with one of our verified hosts, we'd love to welcome you back, with the full protection of a Withlocals booking behind you.

Warm regards,
The Withlocals Team

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