Wjacket Reviews 

The best advice is to be careful what size to order if in doubt order the bigger size. I had to return a Wjacket that was too small for me, my mistake was not to realize that a weight increase was to blame, the return process is complicated and expensive to post to an address in Italy. after a while, I checked my PayPal account and there was a Priority Email address to contact Wjacket. Milli was very accommodating with the outcome of being offered a %100 Gift Voucher to pay for another Wjacket,I was okay with this because I still wanted a Wjacket. The Wjacket is of good quality, well made, very light, and easy to pack. the jacket will keep you warm and is windproof, the hood sits nicely on your shoulder and is useful in rainy weather
Mlli answered each Priority email by the next day and I am now very pleased with a good outcome.

Wanted to return one of the jackets. Wrote 2 detailed emails to explain difficulties with return process.NO REPLIES.. Tried to phone the company but the number quoted is non existent
This has to be a scam . Very angry and frustrated and feel cheated because I have been cheated
Please take care and don't get ripped off.

Tight Sizing but Good Quality:
The jacket sizing is on the small tight size & although I purchased a larger than my normal size it's still a "tight fit" & I cannot fit a thick jumper underneath the jacket.
However, the quality is excellent.

My jacket is lovely and fits me beautifully. I recommend this company.

This company could improve by being honest. They are just SCAMMERS. I too, like many others, ordered a jacket and when it arrived it was far too small. I wanted to return it and have tried so many times to get a response from these people but they just don't reply. I do not like purchasing from websites because one doesn't know if they are genuine or not. Obviously this one isn't. Give me a High Street shop any day. I would tell everyone not to buy from this company as it is a very expensive mistake.

I ordered my jacket and was worried it wouldn’t arrive in time. The company communicated very well with me and said if I had any issues to email them. My jacket arrived well before the stated time frame so I was very happy. And to top it all I love love the jacket. Perfect length, excellent quality fabric design and stitching etc. I highly recommend this jacket and company to you.

Don’t deal with this company they are charlatans. I too returned this jacket to ITALY and because I took the CHEAPER £12 postal option to return it, it had no tracking number. If I had paid the DEARER £15 option I would have been issued with a tracking number, they’d have given me a refund. I’m now completing a Small Claims Court form and hopefully I will receive my money back.

Great service from W Jacket. The first order had a manufacturing defect which was at first difficult to detect. However I was immediately offered a replacement which arrived quite quickly. I was very pleased with my new jacket as it fits me well. I chose the very bright pink colour which I love.

My returned jacket went to Italy and was refused delivery and sent back to me. Terrible service.

I have been asked to delete the name of the person I emailed regarding returns, so I have done that, even though the name is mentioned in other reviews!
So many reviews mention the cost of returning, and difficulties in getting a refund, or having their jacket returned to them.
I received this reply:
“I want to assure you that in almost all cases, orders returned to our return center are successfully delivered to our return address, and we process them accordingly. We have noticed a couple of instances where orders were returned, and in those cases, we issued a full refund to the customers.
If, for any reason, your return package is returned back to you, we will absolutely agree to issue a full refund. Your satisfaction is our top priority, and we are committed to ensuring a smooth and fair return process.”
It makes no sense to me, and after reading so many reviews that state difficulties in the returns process, I decided not to bother with my return, and not to recommend this company.

I received my jacket, which like others have said there wrongly sized, I ordered X-LARGE which supposed to be 16-18 i am 14-16 and this is too small, they offer a refund but postage on the jacket to return would be £22, and people have said they had there’s returned, I am soooo annoyed to be out of pocket like this an think they should be sorting there sizing chart out, THINK TWICE BEFORE YOU BUY FROM THEM

Jacket didn't fit once it eventually arrived even though I used their size guidelines when ordering. I didn't think the quality was very good either, didn't live up to the advertizing hype. I believe the returns process is very difficult, deliberatetly so. As with other comments on here I won't even bother to return it. Definately don't buy from this company. Very disappointing.

Ordered my jacket 7/7 and still haven’t received it. Seriously doubt I ever.

Oh, I should have listened to others comments before ordering this jacket, I was so happy that a colourful coat could be bought. I can support those who have said the sizing is small for the sizing described. I ordered a size larger than normal which I always do with coats and jackets. It doesn’t fit and is straight down with no allowance to add shape with the waist tie. It’s a shame as I’ve given 2 star because of their return policy. The jacket in the right size would be 4 star.

Great service, great product ,efficient delivery…..love the red colour ….second one I’ve bought! Thank you….I’ll be tempted again……..thank you so much!

the company stayed in contact until I received the order. I got a quick response to any questions I had. I will use this company again.

Why is this raincoat on the internet for half the price?

Really really bad company!!! DO NOT BUY FROM THEM!!! I had the same problem as others have described. The jacket didn't fit. Had to return it to Italy, even though it came from California. Paid $33 to return it. 5 weeks later, it is being returned to me because they would not accept it at the return center in Italy. What a waste of money!

Very disappointed. Jacket too small do returned to Italy st considerable expense. Sent photo of post off over receipt but they say they can not find it! Very poor customer service. Would never use again