Wjacket Reviews 

Purchased the jacket in March for a European trip I was taking in June. I live in Canada, so we have snow until April, so there was no reason for me to try my coat until the end of April. After wearing the coat 2 times, the cord to sinch the waist and get a better fit, broke! It was obvious that the cord hadn't been properly sewn in. I sent an email to the company explaining the situation and was told that since it was passed the 14 day return policy that I was unable to return it, even though it was a defective product. Very poor customer service!!! So I spent another $25, getting a seamstress to fix it.

Don’t order from this company! My raincoat didn’t fit, so I wanted to send it back. After taking a picture of the coat and sending to them, they instructed me to send back to Italy. It originally came from California. It would have cost me $74 to send back. I am no longer going to buy anything from Facebook.

First the color and performance made me choose this coat and it is exact as the picture.
Most of al is the service I've got of Wjacket.
The coat didn't arrive at firts and Millie S did everything to solve this. Seemd there was made a mistake that a lot delivery firms make. Afther a nice and clear explanation between us she did all she could to solve it. And today I received the jacket. A nice one, good color and fit. I'm happy and also I really want to thank Millie S. Wjacket should be happy with her as employee. I know I am.

Bought a jacket but unfortunately it was too small. I requested an exchange but was told I had to return and they would refund me. Waited a week for address to return to and sent off at me expense I might add. Two months later I have still not received the refund. I loved the jacket and would have been more than happy to buy another one in the correct size but the process is just too hard Very very disappointing

I needed a new coat for my trip to Iceland that would look good and be weather resistant. This one jumped out at me since it has everything I need and looks cool.

Jacket arrived without incident. It was sent from the United States. But it did not fit. I corresponded with the company by email and was told I could return it. I paid about $30 to send it to ITALY. About 7 weeks later it came back, marked “Refused” — unopened. Never got a refund. Paid international postage. This is NOT a trustworthy company.

I went with the size chart when ordering. When it arrived, I was so disappointed as it did not fit. The colour and the material look beautiful, but I won't be able to wear it. Given the experience others had with the return, I would not even try, so I will have to sell anywhere else :-(

The jacket was far too big so I had to return it. I think this company is geared up for returns from customers in USA. I found the I instructions for returns very wordy and difficult to follow. I requested clarification and was told to take them to the Post Office and then to choose a courier. At the Post Office the courier is Royal Mail. No choice in UK. The jacket had to be sent to Italy and it cost me £14.75!!!!! Over 20% of the cost of the jacket. I don’t recall seeing anything about this in the T&Cs.
I’m now waiting to see how much is refunded and how quickly. I also had to send them a photo of the jacket before they started the returns process. Never done that before.
Update- The parcel was refused in Italy and apparently it is on its way back to me. I have emailed wjacket but no reply as yet.

I had the same return problem as others. I was given an address in Derrimut Victoria to send it to. I did so at my expense. When I saw it had been delivered by AustPost I asked where my refund was. Was told that is just a sorting centre and no refund would be coming as I’d sent it to the “wrong” address. DEFINITELY THIS COMPANY IS A SCAM WHEN TRYING TO RETURN PRODUCT. WATCH OUT.

Removed by poster

What a mistake ever looking at this website. I purchased a pink jacket because the sizing chart made me believe it would fit. It arrived, was too small and I started the process to get a refund. I was emailed an address in Italy. I said I would be in Europe and could take it but i was told it had to be returned in 14 days. So i sent it at half the cost of the jacket. then waited 6 weeks, got the jacket returned to me with new postal return charges and no refund. this company will make you change your review by saying the review will be taken down as it breaches something. But really it is just a company that rips of trustworthy people.

Impossible to contact these people, website says customer services etc. but no link offered! e mailed and answered text several times but they are just going to post, and charge me a huge amount, as they seem unable to answer a text. I need to change the size as thought their sizing was as stated but see, from these reviews that it is not correct sizing! so £71 wasted , its not even here and i know it will be too small but no phone no or any way to contact but an email they do not answer and no way in to customer services on the web. if they do contact me happy to take this review down but currently DO NOT BUY, the same jacket is available for half the price on other sites as well!

Just, finally, got in contact ant they say they have amended the size so will update when it comes, hope it's as good as they say, and very much hope it fits

It got here and, well done Millie, was a 2 xl in the end, do beware though an xl is supposed to be a 20 to 22 and it is not, the 2xl is 24 to 26 and just fits a small 20 large 18.

The scarf though is a big disappointment, very scratchy, i will soak it in comfort and hope it softens, otherwise a charity shop.

I would not buy again, returns are too much trouble, take photos etc and the cost.

would have returned this but too much trouble,

Well, shameful company. I've been chasing my refund for 4 months and finally after 14 emails and the threat of taking legal action, I finally got my refund. Do not buy from this company, they are dodgy as. Plenty of other suppliers out there for the same jacket.

Great jacket good fit, beautiful colour, excellent value, and good customer service!

Without a doubt the worst customer service I’ve experienced in years of online shopping. They promise easy returns but the web form refused to accept the order number; then when I emailed, they were so slow to reply and argumentative that then they said ‘yes we’d accept you return except sorry, now the two weeks is up and yours outside the returns window.’ Disgraceful.

It always rains where I live so my wool coat just wasn't doing it for me. I bought this coat since it's waterproof and it's been great. It's easy to wear to work and I don't even need to carry an umbrella anymore!

I didn’t receive packing email as indicated but as soon as I emailed a query, I got a response and follow up and tracking info and coat was already en route. Coat was as promised. Great service.

The jacket is a perfect fit. I feel like a well-dressed flamingo because I selected the "lolly pink". The lining is a good complementary colour. I will recommend this to many people. Sizing guide was accurate. Delivery was timely. I live in a very cool climate so I can see this getting a lot of work!. Delighted.

The size I ordered did not fit. Trying to return it was impossible. Numerous emails, then a form to fill in and upload photos only to find out the return cost is nearly 50% of the original cost.
Do not buy!!

Liked the jacket but two sizes too small. Tear in packaging which has marked the jacket.so I can’t sell it on in U.K. I’ve no idea how to get a refund or where to return the jacket. Suggestions please