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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the products, citing issues with quality, inaccurate sizing, and discrepancies between advertised items and what was received. The customer service was frequently described as unhelpful, with reports of representatives being unresponsive, unconcerned, or even hanging up on callers. Furthermore, people were often frustrated by the pricing, particularly regarding high shipping and handling fees, and the return policy, which often involved additional charges or limitations on refunds. Some people also felt that their orders were problematic, experiencing issues such as failed order confirmations, missing items, or incorrect shipments. However, a few other people also felt that the clothing fits perfectly, washes great, is made very well, and is long lasting.

What people talk about most

Product

Clients share negative opinions on product quality and sizing. Many reviewers report issues with materials... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers report issues such as delayed... See more

Customer service

Customers had negative experiences with customer service. Many reviewers reported terrible service, with... See more

Price

Reviewers highlight negative aspects of price, consistently expressing dissatisfaction with various charges.... See more

Return policy

Users describe negative interactions with the return policy. Many customers report a painful return process,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Ordered underwear and on the back of one is stamped in Bold Black letters 5 inch block, "Made in Pakistan 100% cotton wash before using machine wash warm wash colors separately use only non-chlorine b... See more

Rated 1 out of 5 stars

The website stopped working mid order confirmation, funds deducted for 1 failed order, then 2x for actual order placed. Now more than 10 days later, only 1 duplicate processing refunded and original... See more

Rated 1 out of 5 stars

Wish I could give ZERO stars. DO NOT PURCHASE FROM THIS COMPANY!!!! I've been attempting to get a refund since January. It's almost March. I literally got into a shouting match with the first CSR. Tod... See more

Rated 1 out of 5 stars

Only because this company & its brands offer women's plus size clothing at reasonable prices can it exist. The fabrics are cheap. Construction is often sloppy. The sizes are not true and run large.... See more


Company details

  1. Women's Clothing Store
  2. Clothing Store
  3. Lingerie Store
  4. Plus Size Clothing Store
  5. Underwear Store

Information provided by various external sources

Woman Within® offers a complete line of plus size clothing: Casual Tops, Pants, Sweaters, Shirts, Jeans, Coats, Dresses, Suits, Swimwear, Sleepwear, Bras and more.


Contact info

1.1

Bad

TrustScore 1 out of 5

427 reviews

5-star
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Rated 1 out of 5 stars

Item never available

I have been trying to order a certain product for over a year and it always let's me saying estimated ship date was 8/15/2023 and this time like every other time couple days later say canceling order cause on backorder for another month. But when I have been reading reviews before I placed the order people say got there orders and don't pay attention to the backorder date so who's lying customers or woman within making fake reviews to get orders?

August 7, 2023
Unprompted review
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Rated 1 out of 5 stars

Payment Scam

I paid for a recent order with Paypal and Woman Within set up a recurring payment plan without my knowledge or consent. I didn't realize it until I found the charge on my credit card statement and I hadn't ordered anything from them. I guess they thought I wouldn't notice the charge even if I hadn't placed an order with them? Who would even need a recurring payment plan with a clothing company?

July 28, 2023
Unprompted review
Rated 1 out of 5 stars

What a rubbish company

What a rubbish company. Sizing is not correct and for the first time ever, I am charged a processing fee to return. Lesson learned. I will never order from them again.

July 30, 2023
Unprompted review
Rated 1 out of 5 stars

Customers beware superfast shipping is…

Customers beware superfast shipping is "NOT" a way to go if your needing your package within 2dys. I spent $27.99 to get my package in what I thought was 2 business dys. The websites terminology can be deceiving. What it means is that once your order is processed it's 1-2 dys for delivery not counting weekend days. But it doesn't tell you that. I've been shopping with them for 5yrs I couldn't even get a partial refund on the shipping. I needed the order for a event so not only am I out of the $27.99 but I'm having to shop at Catherine's to get what I need for my event coming up Sunday

July 22, 2023
Unprompted review
Rated 1 out of 5 stars

Horrible experience with Woman Within

Horrible experience! Ordered 2 blouses that were cheap fabric. Refused the 2nd pkg knowing it wouldn’t fit. Three weeks have passed and still no refund..said they never received it. The first pkg had no invoice so I waited till they sent it. Was told I must return it to FedEx. So for a $27 blouse my return fee was $19!!!! Then for the stinking $8 credit they wanted to issue a gift card! So glad I kept ALL my paperwork from this sleazy company. I talked to 7 different people and got 7 different answers! Reported them to the BBB today and also filed a Merchant Dispute with my bank. You’re better off throwing the junk out than trying to make a return.

June 26, 2023
Unprompted review
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Rated 1 out of 5 stars

Erroneously information

I wish I researched before placing an order! I am going to add to the long list of awful reviews. I attempted to order online; their web site function is extremely bad. The order did not go through. I checked two days later and there were no orders on my account. I called and they verified that no order was taken and processed it over the phone. They proceeded to take the money from my account twice and when I called I was told I placed two orders! They were not interested in helping. I was lied to by two different customer service reps. and the supervisor was as rude and ignorant as her staff. STAY AWAY!!

June 30, 2023
Unprompted review
Rated 1 out of 5 stars

No credit for returns, etc.

I had a credit limit of $200. I ordered a few things, and made a few payments of $30. I then ordered two pairs of shorts, and ended up returning one. I got confirmation on the tracking through the post office, that it was delivered back to them. I got zero credit for returning them. I tried to talk to customer service, and literally no one would help me. Everyone said it wasn't their Department. I had a balance of $111. Then I started getting bombarded with phone calls and letters demanding payment, and still no one would give me credit for the shorts I returned, or even talk to me about it on the phone. Website online was a dead end as well. I kept telling them I wasn't going to make another payment until I saw credit for the shorts that I returned, and that I knew for a fact they had received. They just kept coming after me for their money, which just kept growing and growing and growing. Fast forward to today, I just got served paperwork, because they started the process so that they can garnish my wages for what they are saying is now $532 that I owe them. Really wish I would have believed all the reviews that I saw, and steered clear of them!

August 1, 2022
Unprompted review
Rated 1 out of 5 stars

I purchased 5 items from this company…

I purchased 5 items from this company and could not wear any of them. When I went to my order to obtain the order number, it has disappeared. After trying to connect on several occasions, no luck. I'm out of the money and have 5 items I will never wear. Last time I do that!!

May 4, 2023
Unprompted review
Rated 1 out of 5 stars

Less Than 1 ⭐

1. I bought a jacket from them. I kept thinking It's too big.., but I tried to wear it. Finally one day I decided its too big!
They wouldn't refund/exchange it for a smaller size because the return time limit was one day past! OH Jeepers.
2. The shoes worn blisters on my heels. 😢 As soon as my heels healed I'd try wearing them again. Same thing, they wore blisters. Someone else complained on their website about the same thing.
Since I'd kept them too long they wouldn't refund my money or allow me to exchange them.
3. OUTRAGEOUS 😲 pricing. Almost $40 for shoes that were thin and flimsy. And $80 for a jacket!

April 3, 2023
Unprompted review
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Rated 1 out of 5 stars

Shipping is outrageous

Shipping is outrageous. I was considering ordering one item until I saw the shipping charges of $23.84! That was standard ground shipping. It's been a long time since I ordered from this company and now I remember what poor quality their clothing is and how bad the service. I am glad I didn't order the item (it would have added 1/3 to the cost!) and I suggest you beware as well.

June 3, 2023
Unprompted review
Rated 1 out of 5 stars

This company sells YOUR email address!

This company sells YOUR email address. I've NEVER ordered from this company and for obvious reasons NEVER WILL. I do not have any account with them. I start to setup an account but changed my mind. Even tho I did not complete the information they latched on to my email address and boy oh boy they have made a small fortune from it. Once they get your email address, makes no difference if you ordered any of their cheap items or not, you will be bombarded with spam! BE VERY CAUTIOUS OF THESE EMAILS. NONE OF THE LINKS IN THESE EMAILS ARE SECURE. MY ANTIVIRUS BLOCKS THEM ALL! It will NOT allow them to open on my system.
When I called customer service, the man that answered, was very rude and indifferent about every thing. He did not want to hear ANYTHING I had to say. Wanted to know about my catalog from them...I do not and have not received any catalog from them JUST SPAM AND JUNK EMAILS.
BEWARE!!!! THEY ARE MAKING MONEY OFF YOUR EMAIL ADDRESS AND YOU ARE DEALING WITH THEIR JUNK EMAILS AND WHO KNOW WHAT ELSE.

May 18, 2023
Unprompted review
Rated 1 out of 5 stars

On 4/14/23 I ordered a top from the…

On 4/14/23 I ordered a top from the catalog and had it sent directly to my friend who lives in FL. The package arrived early but what was in the package was not what was ordered or what was listed on the packing slip. Now my friend who is somewhat disabled as she can’t walk has to deal with going somewhere to get a return shipping label printed, then getting to a post office to return this item. The company takes no responsibility for their mistake. Even sending her a shipping label would have been helpful. The supervisor said no they don’t do that.

April 22, 2023
Unprompted review
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Rated 1 out of 5 stars

Disappointed Yet Again

Yet again, received poor quality clothes for expensive prices, and shipping costs that are ridiculously high – especially if you pay for expedited shipping because you want your order sooner than 2 weeks with standard shipping. If they use Pitney-Bowes as the shipper, my experience has been that it’ll take even longer. The blouses I ordered weren't the pastel French blue, pink, and iris (lilac) colors shown online. Instead, they were dark and dull looking. Plus, they're all so sheer I'll have to wear another top under them, which defeats the whole purpose of buying blouses to wear in hot weather. Woman Within and the whole One Stop Plus company sells poor quality clothing, charges exorbitant prices for them and the shipping, then charges even more to return anything that doesn’t meet the customer’s expectations. Also, it's hit or miss as to whether the clothing will fit, even though it's all supposed to be the same size. Sadly, as a plus size woman, my options are limited to places like Woman Within. I wish companies now days cared about the quality of their merchandise and their customers’ satisfaction with the things we buy. However, their seeming lack of interest in either of these things, indicated by the the continued low quality of their merchandise and expensive prices, suggests it’s all about profits and the heck with the customers. I don't buy very much from them anymore, and after another disappointing, expensive purchase, I'll be buying even less.

April 12, 2023
Unprompted review
Rated 1 out of 5 stars

Items never shipped and no refund made

Placed an order on March 30th. Went to check on status and no order, no mention of payment. Only a note that one of three items would not ship so entire order not shipped. No email to me or notice of any kind. No refund of money for all three items. Very disappointed but shoud have come here first before ordering.

March 30, 2023
Unprompted review
Rated 1 out of 5 stars

Invalid Charge

I thought I'd try out this site. Ordered two tunic shirts. When I got them, they were huge. Looked like a cross between a oversized dress and a tent. Returned them. They wouldn't give a refund so got credit. Used it on two more shirts which are crappy material and run small this time! Gave up and kept them. In March I am again charged $16.95 when I haven't bought anything since December 2022! I'm still waiting for an answer on that!! Never again!

March 7, 2023
Unprompted review
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Rated 1 out of 5 stars

Catalog prices are cheaper than prices listed online

I received a new Woman Within catalog in the mail today. I tried to order two items tonight and both aren't listed for the published price in the catalog. Yes, I included the blue box number from the catalog and the correct item number. So disappointing. I've been a longtime customer, but no more. It's a shame that this company has gone downhill so quickly.

March 28, 2023
Unprompted review
Rated 1 out of 5 stars

I ordered 2 sweaters and received them…

I ordered 2 sweaters and received them eventually on Feb 23. As soon as the bag was opened I called to close the account I'd opened to purchase the 2 sweaters. The person told me she would close the account since the 2 sweaters were returned to Ulta in Guilford CT the very same day!(she told me where to return them to). Today I received a bill for a minimum balance of $37.00 ! WHAT? Called the bank that gave the credit line. Govani was able to reverse finance & interest fees and closed my account. The delivery fee had to be discussed with Women Within. Spoke to Tony then Bell. Neither had the authority to reverse anything at all. As I'm reading Women Withins comments they say "Our Goal is Complete Satisfaction."
That satisfaction did not work for me since they would not bring my balance to ZERO! My Womens Within card was received after I told them to close it. I did not know about a fee to deliver the sweaters and apparently no one who answers the phone has any power at all.
The date of this last experience was 3/28/23 today NOT the 27th of March yesterday.

Now on to the Better Business Bureau & the President of this poor company that uses deceitful practices.

March 27, 2023
Unprompted review

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