The software has been great and continues to be good in many areas. The recent update has hidden away the ability to change metadata-yes you can still change most of it... but if you have a series of... See more
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I downloaded the mobileTrans app to transfer sone data from my android phone to my new iphone based on the link saying "try for free." Once it was installed on my PC, I needed to purchase the... See more
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Love Filmora - except lost a star as packages got reduced 😔. Uni inverter is aeesome, too - have been using it as a pro editor for years, saves me a zillion times! Well done guys!
Company replied
The Software is great to use (very intuitive and creative. Youcan do a lot of editing without needing to subscribe to extras (I have an old perpetual licence). There have been issues of concern in the... See more
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Company details
Written by the company
Founded in 2003, we redefine digital experiences through innovation, offering powerful, simple software used by millions in 150+ countries. We value innovation, creativity, and customer satisfaction. We strive to develop cutting-edge software solutions that empower individuals and businesses to achieve their goals. At Wondershare, we prioritize our customer's needs and strive to deliver exceptional support through AI Chat and email. Reach out to us at your convenience using the link below: https://www.wondershare.com/about/contact-us.html
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3.4
Average
11K reviews
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Confusing account interface and AI support, but personal support is excellent!
I am a fan of Filmora and DemoCreator. Don't get me wrong. That's why I give it 4 out of 5.
But the account interface is very, very confusing. Yes, it tells you what you've bought, but there is always the "buy now" button everywhere. Even if you have installed the premium version it always says "upgrade". On first installation it goes to the installation website, where it gives you the Bundle option of Filmora and DC. But it doesn't tell you if it is the premium version of each. - hint: it is not. So you need to purchase them individually.
Now for support I have changed my mind, because, if you do get a personal email EMAIL THEM BACK! So, the next bit I wrote initially, but I have just had really good experience with the REAL support team. (Thank you so much for your help!) You are getting response from them, and they can even remotely find issues on your PC.
Then there is the AI support. If it is straightforward, then the answer will be provided by AI bot.
But if it is a question, that is not easily answered, then phoning them is also frustrating, as this is also run by AI only!This can be extremely frustrating!!!
That's why I only give it 4 out of 5.
March 20, 2026
Unprompted review
Reply from Wondershare
Thank you for your honest feedback and for giving us 4 stars. We truly appreciate your support as a fan of Filmora and DemoCreator.
We understand your frustration with the account interface and the confusing upgrade prompts. Please know that we are actively working to make the interface clearer and more user-friendly. Your comments about the bundle installation and misleading “upgrade” buttons have been shared with our product team.
We’re also glad to hear that our human support team was able to help you in the end, including the remote assistance. That’s the level of service we strive for, and we apologize that the AI-only phone system caused frustration along the way.
Thank you again for sticking with us and for recognizing the effort of our real support team. Your feedback helps us improve, and we hope to earn that fifth star from you in the future.
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"Unlimited" is a scam - Hidden paywalls and fake support
"Unlimited" is a scam - Hidden paywalls and fake support
Do not trust the "Unlimited Plan" or their marketing. I purchased the lifetime license, only to find out AFTER paying that basic transitions and effects are locked behind a SECOND subscription called "Creative Assets." This is a classic bait-and-switch.
Their support team (Tara) is useless. They act helpful on Trustpilot to save their reputation, but in private emails, they flat out refuse a refund. They claim that because I "used" the software, my EU consumer rights are void—even though you can only discover their misleading paywall by using it!
Instead of a refund, they offered me "guidance on how to use the software." I don't want guidance, I want my money back for a product that was not as described. I am reporting this to the European Consumer Centre (ECC) and filing a chargeback with my bank. Avoid Wondershare at all costs.
March 19, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your feedback with us.
We are truly sorry to hear about your experience and the concerns you raised regarding the “Unlimited Plan” and additional subscriptions. We understand how frustrating it can be if the product does not meet your expectations after purchase.
Please note that certain features, such as premium assets and effects, may be provided through separate services or subscriptions. We also appreciate your feedback regarding how this information is presented, and we will share it with the relevant team for further review.
Regarding your refund request, we understand your concerns and would like to have your case reviewed again by our billing team based on the details you have provided.
As the Trustpilot platform is not connected to our support system, we are unable to access your account information here. We kindly ask you to contact our support team via online customer service or in-app feedback, and provide your order details or account email, so that your case can be prioritized and reassessed accordingly.
We truly value your feedback and hope to have the opportunity to assist you further.
Reply from Wondershare
Hi there. Thank you so much for the positive feedback! We're glad you're enjoying the app. Your satisfaction is our driving force. If you have any suggestions or need assistance, feel free to submit your voice via the Feedback section. Happy to help! We look forward to continuing to create value for you in the future!
No way to challenge them when they are wrong
I needed a one off use for an emergency recovery of a file and I downloaded their Recoverit facility. Nothing to suggest this was a monthly subscription. I am now being invoiced £54 every month - this is not good value for what it does. My main gripe is that It is almost impossible to challenge issues like mistaken payments on their website. The support is frustratingly complicated. Sadly this is the future of AI where the customers increasingly has no voice at all or means to challenge.
March 11, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your experience with us.
We are sorry to hear about the confusion regarding the subscription and the frustration you experienced when trying to reach support. We understand how concerning it can be, especially when you intended a one-time use but were later charged on a recurring basis.
Please note that some of our products, including Recoverit, may be offered as subscription-based services, which renew automatically unless canceled. However, we completely understand your concern in this situation and would like to review your case more closely.
We are also sorry to hear that your experience with our support system did not meet your expectations. Your feedback is important to us, and we will continue working to improve the accessibility and effectiveness of our customer support.
As the Trustpilot platform is not connected to our support system, we are unable to access your account details here. We kindly ask you to contact our support team via online customer service or in-app feedback, and provide your account email or order number, so that our team can investigate your case and assist you further.
We truly value your feedback and hope to have the opportunity to improve your experience.
Customer Support Issue—UPDATE 3/20: Resolved
I used this service (Edrawmax) for a project at school I was working on. Edrawmax was fine, great for my needs. Fairly user friendly once I figured out the platform. However, I ended up paying for a month subscription so I could finish up my project. But I guess I somehow ALSO selected an annual subscription, then got billed for the annual sub a few weeks after that (while the monthly one is still active!).
I requested a refund and made my issue quite clear, and when I checked back to see what happened, it said the "refund was closed" because "no action was taken in the allotted time"????? What action? I was never emailed or contacted regarding this. So, THEY didn't take an action and now it's "closed"???
I emailed them, called, tried chat, etc. and I was very frustrated to find no live customer support, only "AI bots" or no response at all.
UPDATE:
I originally emailed edrawmax support and that led nowhere, but once I requested again on the Account center and emailed customer_service@wondershare, that was the right avenue to go through! [I didn't see the customer support email was different than the Edrawmax support, so take note of that if you need assistance.]
They responded with an apology and refunded me the full price of the product. I am so relieved and appreciate that Wondershare customer support took my requests seriously and attended to my needs. For this, I give them 3 stars, but it was still inordinately difficult to resolve the issue.
March 12, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for taking the time to share your experience with us.
We are truly sorry to hear about the confusion regarding the subscriptions and the frustration caused by the billing situation, as well as the difficulty you experienced when trying to reach our support team. We completely understand how concerning it must be to see multiple charges, especially when they were not intended.
However, we sincerely understand your concern in this case and would like to have our billing team review your situation in detail.
We are also very sorry to hear that you did not receive a timely follow-up regarding your refund request. This is not the experience we aim to provide, and we would like to investigate what happened.
As the Trustpilot platform is not connected to our support system, we are unable to access your order details here. We kindly ask you to contact our support team again via online customer service or in-app feedback, and provide your order number or account email, mentioning this review so that your case can be prioritized and reassessed by our billing team.
We truly value your feedback and hope to have the opportunity to resolve this matter for you.
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Dear Wondershare Customer Service,
Dear Wondershare Customer Service,
Thank you for your response. I must clearly state that I strongly disagree with your decision to reject my refund request.
Your reasoning that this falls under “personal reasons” is incorrect and does not reflect the actual situation. My request is based on misleading product communication and incomplete disclosure of costs, not on dissatisfaction without cause.
Here is what happened:
• I downloaded and started using the software.
• While editing, I encountered features (transitions) that were locked behind a paywall.
• I was then directed to a payment page where I purchased the “unlimited” plan for €80, under the assumption that this would grant full access to the features.
• Only after purchase, I discovered that an additional €20/month subscription is required for those same transitions.
This crucial limitation was not clearly communicated prior to purchase, nor during the checkout process. The term “unlimited” is therefore misleading, as it suggests full access to core features, which is not the case.
Under EU consumer protection law (including the Unfair Commercial Practices Directive), withholding essential information that affects a purchasing decision is considered misleading. If I had been properly informed about the additional recurring costs, I would not have proceeded with the purchase.
Therefore, this is not a matter of “personal preference”, but of incomplete and misleading product information at the point of sale.
I request that you:
1. Reconsider and approve a full refund of €80.
2. Acknowledge that the pricing structure and feature limitations were not transparently communicated.
March 17, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for your detailed explanation and for sharing your concerns with us.
We sincerely apologize for any confusion or frustration caused during your purchase and usage experience. We understand your concerns regarding the scope of the “unlimited” plan and the additional subscription required for certain assets or features.
Please allow us to clarify that different services within Wondershare Filmora may have separate subscription models, and some premium assets or effects (such as certain transitions) may require an additional subscription. We also appreciate your feedback regarding how this information is presented, and we will forward it to the relevant team for further review and improvement.
Regarding your refund request, we understand your position and would like to have our billing team reassess your case based on the details you have provided. As this platform does not allow us to access order-specific information, we kindly ask you to contact our support team via online customer service or in-app feedback, referencing this message so that your case can be reviewed with priority.
We truly value your feedback and appreciate your patience. We hope to have the opportunity to assist you further and work toward a satisfactory resolution.
Run like a scammer business with a couple good products.
Wondershare has a couple good products, but they run their business and customer support like a scam business. I tried what I thought was a 14-day free trial, but I was charged $90 for another product I wasn't even looking at, and when I emailed for a refund, they said that product wasn't eligible for a refund. Beware of using or purchasing their products. I highly recommend changing your CC numbers if you cancel their products or memberships. TO THEIR REPLY: Wondershare also sent me numorius email saying they can't help me and I can't get a refund, so your reply is quite hilarious! How about your actaully do something, instead of just replying to these bad reviews because it looks good.
March 14, 2026
Unprompted review
Reply from Wondershare
Thank you for sharing your feedback with us.
We are truly sorry to hear about your experience and the unexpected charge you mentioned. We understand how concerning this situation must be, and we sincerely apologize for the frustration caused.
We will arrange for our support team to review your case and follow up with you as soon as possible.
However, we would like to take a closer look at your specific case and see how we can assist you further.
We truly value your feedback and appreciate your patience while we work to resolve this matter.
be aware of this scam
I couldn't log in to the account to cancel the subscription due to a logistical issue, and the subscription was auto-renewed. I was trying to contact the customer service to get the refund as I have notified the cancellation request on the day of renewal. An AI bot keeps on answering questions and taking me on circles, giving the answer that, for whatever reason, they do not provide a refund. When asked to speak to a human AI bot's reply was that all agents are offline. This is a scam, and I am now paying for them for 3 years with no usage or service. Never buy a service from them
March 16, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your experience with us.
We are truly sorry to hear about the difficulty you encountered when trying to log in and cancel your subscription, as well as the frustration caused by not being able to reach a support agent in time. We understand how upsetting this situation must be, especially when it involves unexpected renewal charges.
However, we would really like to help review your case, especially considering the login issue and your attempt to request cancellation on the renewal date.
As the Trustpilot platform is not connected to our support system, we are unable to access your account details here. We kindly ask you to contact our support team again via online customer service or in-app feedback, and provide your account email or order number. You may also mention this review so our team can prioritize your case and assist you further.
We sincerely value your feedback and would appreciate the opportunity to resolve this matter for you.
dear guys
dear guys, its very trap app. dont buy dont dont suffer.
i lost one mobile pattern. i trusted and not able to perform what i needed. dont try with this app.
March 15, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for contacting Wondershare Customer Care.
We are sorry to hear about your unpleasant experience and understand how frustrating it can be when you are unable to unlock your device as expected. Our goal is always to help users solve their problems, and we certainly do not want you to feel disappointed or misled.
Since this email address is mainly for handling website messages, our response speed and operating capabilities are limited. To help you resolve the issue more efficiently, we kindly recommend that you contact us directly through in-app feedback or online customer service. Once you submit your request, a support ticket will be created and our technical team will review your case and assist you as soon as possible.
We truly hope to help you resolve the problem and restore your trust in our service.
Wish you all the best.
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iSkysoft customer abandoned after 11 years — by the same company
In 2014 I purchased iSkysoft Data Recovery Pro for Mac, a legitimate perpetual licence. My installation file became corrupted and I simply needed a re-download link — nothing more.
Wondershare's response was to tell me the product is "11 years old" and suggest I buy their Recoverit software instead. Here is what they conveniently omit: iSkysoft and Wondershare are not separate companies. They have always operated under the same corporate umbrella, sharing the same technology. In 2020, Wondershare formally absorbed the entire iSkysoft product line. They did not "acquire" iSkysoft — they were iSkysoft. The responsibility for honouring licences sold under that brand is entirely theirs.
I was not asking for new features, updates, or ongoing technical support. I was asking to re-download software I already paid for. That is a minimal obligation to a paying customer, and they refused it.
Their proposed solution: pay them again. The same company that abandoned its own customers is asking those customers to buy from them a second time.
I note that other iSkysoft customers have had their issues resolved by Wondershare support — so the capability exists. They are simply choosing not to apply it in my case.
I do not recommend purchasing any Wondershare product on a perpetual licence basis. Based on my experience, they consider that obligation void the moment it becomes inconvenient.
UPDATE 16 March 2026:
Wondershare responded publicly stating their support team will contact me by email.
For transparency, I will update this review once I receive that contact and can report on the outcome. I hope this time it results in an actual resolution rather than another suggestion to purchase a new product.
March 15, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your feedback. We are sorry to hear about the frustration you experienced while trying to access your previous software purchase.
We understand how important it is for customers to be able to access products they have purchased.
That said, we would still like the opportunity to review your case in detail. With the correct purchase information, our support team may be able to check available options and provide further guidance.
Our customer team will contact you via email later.
We appreciate your feedback and hope to help clarify the situation.
Wish you all the best.
I've had this software for several…
I've had this software for several years and have been generally pleased with it. Now, in an attempt to transfer the program to a new computer I've discovered to my total dismay that their level of customer service has degenerated from marginal to non-existent. I'm trying to ascertain the total number of PCs on which my several paid upgrades will permit me to use this software but I can't get them to respond after having sent three requests in three days. All I'm attempting to do is get a question answered but evidently they couldn't care less. Their phone number is a scam as it's impossible to speak with a live support person. Likewise their internet "AI" option is of no value should you require information for which it is not programmed with canned responses. In the final analysis despite the intermittent positive results I've enjoyed with this program (Uniconverter) I would under no circumstances consider either a paid upgrade or a recommendation of this product to anyone. Had I known their customer service would degrade to what it currently is (none) I'd have found a similar software program from a different company. Supremely disappointed.
Update, 3/22/26...
It required serious effort and tenacity on my part to ultimately share actual person to person non-AI discourse with Wondershare but after ultimately prevailing they made certain that the issues I was experiencing were corrected to my satisfaction. Now gladly revising my initial comments I would nevertheless suggest to the people at Wondershare that in the main you're likely to see fewer negative comments if you'll allow users (paid or considering subscriptions) to circumvent the frustrating AI options when attempting to contact you. I'm certain that AI is both easier and more cost effective for you but it doesn't require a degree in business management to understand that irritating and alienating both existing and potential customers will in no way contribute to your longevity. In any case I thank you for your help.
February 28, 2026
Unprompted review
Reply from Wondershare
Thank you for updating your review and sharing your experience. We appreciate your feedback and are glad your issues were resolved. We'll work on improving our customer service to ensure a better experience for all users. Your suggestions are valuable to us. Thank you for your support!
Illegal Collection of Subscription
So I paid for a years subscription in March 2025 and without any interaction they have gone into my bank and renewed the product for this year 2026 and withdrawn money without my permission! £56.00!!
No email notification prior to renewal so I was given no choice.
Under UK law this is illegal! New UK consumer law, enhanced by the Digital Markets, Competition and Consumers Act 2024, requires businesses to make subscription renewals transparent, provide reminders before renewal, and ensure easy cancellation. Key rules include mandatory, clear upfront information, 14-day cooling-off periods for renewals, and simplified "easy exit" methods for consumers
I have requested a refund but I do not expect i will get it
March 13, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your feedback. We are sorry to hear about your concerns regarding the recent subscription renewal and understand how frustrating unexpected charges can be.
That said, we certainly want to review your specific case and see how we can assist you further.
Since billing and order information requires verification through our support system, this channel does not allow us to access the necessary details to investigate your request. To help resolve the matter as quickly as possible, we kindly recommend contacting our customer support team via in-app feedback or online customer service. Once your request is submitted, a support ticket will be created and our team will carefully review your order and provide further assistance regarding your refund inquiry.
We appreciate you bringing this to our attention and hope to help clarify and resolve the issue soon.
Wish you all the best.
Unauthorized Monthly Charges
I want to warn others about my experience with Wondershare.
I subscribed to Wondershare with a yearly payment plan, which means the company should charge me once per year only. However, they started withdrawing $10.99 from my bank account every month without my knowledge or permission.
I contacted customer support asking them to refund the money because I already have a yearly subscription. Their response was that I “purchased Filmora and a 7-day free trial”, which is not true at all.
After contacting them again, they told me they would refund the amount, but unfortunately their promise was not fulfilled.
Because of this experience, I strongly advise everyone to be careful when subscribing. If you already have a yearly plan, make sure they are not charging your bank account monthly without your consent.
February 1, 2026
Unprompted review
Reply from Wondershare
Thank you for sharing your feedback. We are very sorry to hear about the problem you encountered while using our services, and we sincerely apologize. We are always committed to providing transparent and honest service, and we apologize that your situation has not been resolved satisfactorily.
We have forwarded your issue to our customer support team, and we will give you a satisfactory response as soon as possible.
If you have any questions or need further assistance, please feel free to contact our customer support team. We are happy to assist you.
Once again, we sincerely apologize for any inconvenience caused and thank you for your valuable feedback.
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Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
Scam 30-Day Guarantee! Ignoring technical proof for Order EB2603060829427921885
I am a professional editor and I am extremely disappointed with Wondershare UniConverter. I purchased the software (Order EB2603060829427921885) for its AI Upscaling (V17) feature, but it completely failed to improve my archival .DAT files.
Despite their "30-Day Money Back Guarantee," they are refusing to refund my money. I have already sent a ZIP file containing source videos, screen recordings of the failure, and log files as proof, but their support team (Shena) has now stopped responding to my emails.
They are intentionally delaying the process to cross the 30-day limit. This is a clear case of "Unfair Trade Practice." I have already reported this to the National Consumer Helpline (NCH) and initiated a dispute with Google Pay.
STAY AWAY from Wondershare! They do not honor their refund policy even when provided with technical evidence.
March 8, 2026
Unprompted review
Reply from Wondershare
Thank you for contacting Wondershare Customer Care.
We are sorry to hear that you are having refunding issues. We are happy to help you solve them.
Since this email address is for handling the website, not the contact address of the customer service system, our response speed and operating space are limited. In order for your problem to be solved faster, please contact us directly via in-app feedback or online customer service. Once you write, we will create a ticket and our staff will contact you soon.
Hope the problem can be solved as soon as possible.
Move to IOS is far better.
Move to IOS is far better.
This app is just a stupied you will lose all of your whatsapp data as I loss by following them step to step.
March 11, 2026
Unprompted review
Reply from Wondershare
Thank you for contacting Wondershare Customer Care.
We are sorry to hear that you are having issues. We are happy to help you solve them.
Since this email address is for handling the website, not the contact address of the customer service system, our response speed and operating space are limited. In order for your problem to be solved faster, please contact us directly via in-app feedback or online customer service. Once you write, we will create a ticket and our staff will contact you soon.
Hope the problem can be solved as soon as possible.
I have been charged for 4 consecutive…
I have been charged for 4 consecutive months for the product "Filmora Creative Assets (Effects & Plug-ins) Monthly Plan" (Order CO187788511812604166), which I have never used and which is completely unusable without a Pro plan, a plan I do not hold.
I submitted 4 formal complaints to Wondershare's official support. Every single one was ignored. Despite my repeated complaints, the charges continued month after month with no response, no refund, and no resolution.
This constitutes:
Repeated unauthorized billing
Sale of a product that cannot function on my account
Deliberate disregard of formal consumer complaints
I formally demand the full refund of all months charged without justification.
If this is not resolved immediately, I will proceed with:
A bank chargeback for all unauthorized charges
A formal complaint to Portuguese consumer protection authorities
A report filed at livroreclamacoes.pt, Portugal's official legal complaints register
A complaint to the DECO consumer association
Public reviews on Trustpilot and consumer platforms
This situation is a clear violation of Portuguese and European consumer protection law.
Name: Carlos Guedes
Order: CO187788511812604166
Date: March 10, 2026
March 1, 2026
Unprompted review
Reply from Wondershare
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience and frustration you’ve encountered with the "Filmora Creative Assets" subscription. We completely understand your dissatisfaction with being charged for a service that you’ve been unable to use, especially without the required Pro plan.
We truly regret that your previous complaints to our support team were not addressed, and we are deeply sorry for the lack of response you received. This is certainly not the level of service we strive to provide.
Since this email address is for handling the website, not the contact address of the customer service system, our response speed and operating space are limited. In order for your problem to be solved faster, please contact us directly via in-app feedback or online customer service. Once you write, we will create a ticket and our staff will contact you soon.
Hope the problem can be solved as soon as possible.
Wish you all the best!
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Great software with great people behind…
Great software with great people behind it. Without their help i could't fix my problem. Thanks!
March 8, 2026
Unprompted review
Reply from Wondershare
Thank you for your kind words! We're thrilled to hear about your positive experience. We'll continue to provide the best support and service!
NEVER BUY FORM WONDERSHARE
I attempted to use their recovery software "Recoverit". After 3 days of running it failed to recover a single file. Then they billed me an EXTRA $59 for another month, without proper notice. Their refund policy is a total joke. You will find it is next to impossible to cancel and get a refund. In fact in their 6 step Cancellation process they offered me a 20% discount to stay with them.
I did business with them in 2024, at that time it was clear that I was buying 1 month's use for $35. This time the charged me $59 which I thought was an annual fee so the charged me $118.00 for NOTHING but wasting my time.
March 8, 2026
Unprompted review
Reply from Wondershare
Dear Customer,
We sincerely apologize for the frustration and inconvenience you've experienced with our software and billing process. We understand how disappointing it can be when a product doesn't meet your expectations, especially after investing time and money.
Regarding the issues you faced with the Recoverit software, we are truly sorry that it did not perform as expected. We take these matters seriously and will be investigating the situation to ensure that we address the root cause and improve our services moving forward.
As for the billing issue, we regret that there was a misunderstanding with the renewal process and the charges applied. Please rest assured that we are looking into your case and will make sure that the proper action is taken. Our team is also reviewing our communication practices to ensure clearer notifications about renewals and cancellations in the future.
We appreciate you bringing this to our attention, and we want to resolve this matter to your satisfaction. Our support team will be reaching out to you directly to follow up and assist with your cancellation and refund request.
Thank you for your patience, and again, we apologize for any inconvenience caused.
unauthorized Access to my account and…
unauthorized Access to my account and the support doesnt answer me. I wanted to keep my subscription but now I have to cancel it.
March 9, 2026
Unprompted review
Reply from Wondershare
Dear Customer,
We sincerely apologize for the unauthorized access to your account and the inconvenience caused by the lack of response from our support team. This is certainly not the experience we aim to provide our users, and we understand your frustration.
Please rest assured that we take account security very seriously. We are currently investigating the situation to determine how this breach occurred and will take immediate steps to prevent such issues in the future.
We also deeply regret that you have not received the support you needed. This is something we are working to address as a priority, and we will ensure that your cancellation request is processed without further delay.
Since this email address is for handling the website, not the contact address of the customer service system, our response speed and operating space are limited. In order for your problem to be solved faster, please contact us directly via in-app feedback or online customer service. Once you write, we will create a ticket and our staff will contact you soon.
Hope the problem can be solved as soon as possible.
Wish you all the best!
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