The Software is great to use (very intuitive and creative. Youcan do a lot of editing without needing to subscribe to extras (I have an old perpetual licence). There have been issues of concern in the... See more
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There have been times when I thought this product was a bit expensive, but ultimately, it is such a good product, one that is constantly improving, I consider it well worth the costs. It just makes th... See more
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Love Filmora - except lost a star as packages got reduced 😔. Uni inverter is aeesome, too - have been using it as a pro editor for years, saves me a zillion times! Well done guys!
Company replied
Generally, I like Wondershare products. Their "refunds" policy is difficult to understand, but they worked with me and we have come to an agreement on what went wrong. The products, if they meet yo... See more
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Company details
Written by the company
Founded in 2003, we redefine digital experiences through innovation, offering powerful, simple software used by millions in 150+ countries. We value innovation, creativity, and customer satisfaction. We strive to develop cutting-edge software solutions that empower individuals and businesses to achieve their goals. At Wondershare, we prioritize our customer's needs and strive to deliver exceptional support through AI Chat and email. Reach out to us at your convenience using the link below: https://www.wondershare.com/about/contact-us.html
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3.4
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11K reviews
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I was using the APP for PDF for 1 year
I was using the APP for PDF for 1 year. For most of the ODF files it works well. Then I accidentally bought the wrong product. Instead of PDF Element I bought PDFelement AI which is completely different. I wanted to exchange or refund, but couldn't do it automatically. The issue was solved by the support team of the application.
March 30, 2026
Unprompted review
Reply from Wondershare
Thank you for your feedback! We're glad our support team could assist you and resolve the issue. Your satisfaction is our priority!
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Wondershare's business practices.
I cancelled my subscription over a month before renewal. I was still charged $22.30.
I spent over an hour trying to resolve through their support with no success. (Got the runaround)
I opened a PayPal dispute — refund was issued immediately.
Draw your own conclusions.
March 26, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your feedback.
We’re sorry to hear about your experience regarding the subscription renewal and the difficulty you encountered while trying to resolve it through support. We understand how frustrating this must have been.
We’re glad to know the issue has been resolved, but we take your feedback seriously and will review it internally to help improve both our billing process and support experience.
We truly appreciate your feedback.
Wonder Share are thieving uncaring a…
Wonder Share are thieving uncaring thieves.. They automatic sign you up for renewals and refuse to refund even though you have not used their so called product. Part of their scamming business model is to sign you up for Auto renewals and charge you as long as they can.. Avoid them.. Parasites!.
March 20, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your feedback.
We’re sorry to hear about your experience regarding the subscription renewal and refund request. We understand how concerning this situation can be, especially if the product was not used as expected.
We would like to have your case reviewed again by our team to better understand what happened and see how we can assist you further.
Please contact our support team via online customer service or in-app feedback, and provide your account or order details, so we can investigate and follow up accordingly.
We appreciate your feedback and hope to resolve this matter for you.
I love wondershare so much
I love wondershare so much. It just keeps getting better and better I love all the features and how easy it is to use. I've been using it for years
July 16, 2025
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
They Play Games
I purchased what I thought was an iPhone unlock tool through their software, but their misleading checkout redirected me to an Android license. I contacted support within 25 minutes of purchase to report the error.
It has been over a week of robotic, useless AI replies. Now, they are refusing a refund by claiming I 'activated and used' the service on one device. This is a total lie. I do not own a single Android device. It is technically impossible for me to have used the software.
They are now stalling by asking for 'log files' for software I uninstalled on day one. They are clearly trying to run out the clock to keep my money. I have already opened a PayPal dispute. Avoid Wondershare at all costs; their 'refund policy' is an AI and it's a complete scam designed to trap you in a support loop.
March 23, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your feedback.
We’re sorry to hear about your experience, especially regarding the purchase confusion and the difficulties you encountered with the refund process. We understand how frustrating this must be, particularly given the short time between your purchase and your request.
We would like to have your case reviewed again with priority, including the details you mentioned about the product selection and usage. Our goal is to better understand what happened and provide appropriate assistance.
As Trustpilot is not connected to our support system, we will arrange for our team to follow up based on the information provided. If any additional details are needed, our team will reach out to you directly.
We appreciate your patience and truly value your feedback.
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Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
Never accept a Filmora 'free upgrade'
Once again, Wondershare tried to cheat me. Today, I opened Wondershare Filmora 13 to be offered a *free upgrade* to Wondershare Filmora 15. I accepted, downloaded, and installed, only to find I have to pay. There is no way to get v13 back, and for the second time now, I am stuck with no working video editing software because these thieves have again cheated me.
March 28, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your feedback.
We’re sorry to hear about your experience with the upgrade and the confusion it caused. We understand how frustrating this must be, especially if it affected your ability to continue using the software as expected.
We would like to help you review your situation and see what options may be available regarding your version and access.
As Trustpilot is not connected to our support system, we kindly ask you to contact our support team via online customer service or in-app feedback, and provide your account details, so we can assist you further and work toward a solution.
We truly value your feedback and hope to improve your experience.
Scam, do not buy!
This app promise things but deliver zero!
I bought mainly to unlock screen because i foget the pattern, its not even able to rease data or do anyything on it own, it only provide you with images u can fallow,same images you can find on google, so what is the purpose of the app if u have to rease all data to unlock screen AND even when you decide to wipe data, it does not work, scam do not buy!
March 25, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your feedback.
We’re sorry to hear about your experience and the issues you encountered while trying to use the screen unlock feature. We understand how frustrating it must be when the results do not meet expectations.
Different devices and system conditions may affect how certain features work, and in some cases, data removal may be required as part of the unlocking process. However, we would like to better understand your specific situation and see how we can assist you.
Please contact our support team via online customer service or in-app feedback, and provide your device model and order details, so we can investigate further and help you accordingly.
We truly value your feedback and hope to improve your experience.
Misleading Subscription Changes and Hidden Recurring Charges
**Title: Misleading subscription changes, hidden recurring charges, and disappearing credits**
I purchased the $99/year Fumora package, which clearly stated I would receive 2,000 credits per month for 12 months. That was the agreement I paid for.
At some point, the platform introduced a “free auto-update” option. After clicking this update, my original subscription terms were effectively overridden without any clear warning. Suddenly, I no longer received the included monthly credits and instead had to purchase credits separately.
I then bought what I believed were one-time credit packages. However, these were actually set up as recurring monthly subscriptions without clear disclosure. I did not realize this until I logged back in after a couple of months and noticed I had accumulated around 12,000 credits.
After checking my billing, I found I had been charged approximately $9.99 per month multiple times (stacked subscriptions). I immediately canceled all of them.
At that point, I assumed I would still retain the credits I had already paid for. However, after logging back in again later, all of those credits had disappeared.
Summary of issues:
* Original subscription terms changed after an update without clear consent
* “One-time” credit purchases were actually recurring subscriptions
* Multiple overlapping charges occurred without clear visibility
* Purchased credits were later removed from the account
This experience feels misleading and poorly communicated at best. At worst, it appears designed in a way that makes it very easy to be charged repeatedly without realizing it.
I would not recommend this service. Even if the interface is easy to use, the billing structure and credit system are not trustworthy in my experience.
If you do use it, be extremely cautious with any credit purchases and monitor your billing closely.
December 19, 2025
Unprompted review
Reply from Wondershare
Hello,
Thank you for taking the time to share such a detailed account of your experience.
We’re very sorry to hear about the concerns you raised regarding subscription changes, credit usage, and billing. We understand how serious and frustrating this situation must be, especially when it involves unexpected charges and changes to your original plan.
We would like to have your case reviewed with priority, including the subscription terms, credit records, and billing details you mentioned, to better understand what may have happened and how we can assist you.
As Trustpilot is not connected to our support system, we will arrange for our team to follow up based on the information provided. If any additional details are required, our team will contact you directly.
We truly appreciate your feedback and are committed to improving our services.
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Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
A smooth and efficient PDF experience on Mac
I’ve been using PDFElement by Wondershare for quite some time now. I did try switching back to Adobe Acrobat in between, but eventually returned to PDFElement.
On the Apple ecosystem (Mac), the performance and overall smoothness are noticeably better. It feels lighter, faster, and more responsive for everyday tasks like editing, signing, and organizing PDFs.
That said, while it’s a strong tool overall, some advanced features still fall short compared to Acrobat. But for most practical use cases, it delivers excellent value.
Overall, a solid PDF editor, especially if you’re working primarily on a Mac.
March 27, 2026
Reply from Wondershare
Hi there. Thank you so much for the positive feedback! We're glad you're enjoying the app. If you have any suggestions or need assistance, feel free to submit your voice via the Feedback section. Happy to help!
I use pdf element for 5 to 6 years now
I use pdf element for 5 to 6 years now. Always the best
March 25, 2026
Unprompted review
Reply from Wondershare
Hi there. Thank you so much for the positive feedback! We're glad you're enjoying the app. If you have any suggestions or need assistance, feel free to submit your voice via the Feedback section. Happy to help!
Pay with paypal, you'll hit bugs
Try to pay with paypal, because in case the App encounters a bug (and it will), support is not going to help and making any refund process very hard. No matter if you collect every single detail as you were a bug triager working for them.
So, pay with PayPal to protect yourself.
March 17, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your feedback.
We’re sorry to hear about the issues you encountered and the frustration with the support experience. This is not the experience we aim to provide.
We would like to better understand your situation and assist you further. Please contact our support team via online customer service or in-app feedback, and provide your account details or order information, so we can review your case and help resolve the issue.
We truly value your feedback and hope to improve your experience.
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Reliable software
Wondershare UniConverter is my long time working app for video downloads and conversion. And it's fast.
August 6, 2025
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
Glitchy software
Awful - their product was very glitchy and full of bugs doesn't do anything close to the advertised effects. I requested a refund within 10 minutes of ordering and they refused saying it was a technical reason.
March 20, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for your feedback.
We are sorry to hear about your experience with the software and the issues you encountered. We understand how frustrating this must be, especially given the short time after purchase.
We would like to have your case reviewed again by our team. Please contact us via online customer service or in-app feedback, and provide your order details or account email, so we can assist you further.
We truly value your feedback and hope to resolve this matter for you.
Can't cancel. Rips me off each year. not want.
I can't contact them by telephone to cancel the order I did not want it to start with last year and I don't want renew this year. The telephone keeps telling me to go back to login when I log in I just tells me to go to the telephone and then it tells me to login everybody's complaining because they're riping
us off taken money for product but I don't use and don't want. They have asked for information.i can't not reply as trustpilot say I am rate limited,what ever that means. If they email me I can supply. Or another ply for dodgy company avoiding responsibility.
March 23, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your feedback.
We are sorry to hear about the difficulty you experienced when trying to cancel your subscription and contact support. We understand how frustrating this situation must be.
Please note that subscriptions can usually be managed and canceled directly through your account. However, we would like to help check your case and ensure your request is handled properly.
As the Trustpilot platform is not connected to our support system, we kindly ask you to contact our support team via online customer service or in-app feedback, and provide your account email or order details, so that we can assist you with the cancellation and review your case further.
We truly value your feedback and hope to resolve this matter for you.
Attempting to use a free trial
Attempting to use a free trial. it then charged me for a different product.
cancelled the subscription within 10 minutes, and submited request for refund. it was declined stating that they don't refund.
Very misleading website. States that it works for products it doesn't. They offer technical support, but who has hours to troubleshoot for something they are obviously misleading for.
They reached out to me after this review. Tried to troubleshoot but as I stated the product wouldnt work for my situation. In the end the ended up refunding back.
March 22, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your feedback.
We are sorry to hear about your experience and the confusion regarding the trial and charges. We understand how frustrating it can be, especially when the purchase did not meet your expectations.
Please note that some services may automatically convert to paid subscriptions or include additional products depending on the selection made. However, we understand your concern, particularly given the short time after purchase, and would like to have your case reviewed again by our team.
As the Trustpilot platform is not connected to our support system, we kindly ask you to contact our support team via online customer service or in-app feedback, and provide your order details or account email, so that we can investigate and assist you further.
We truly value your feedback and hope to have the opportunity to resolve this matter.
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I purchased Dr.Fone System Repair to…
I purchased Dr.Fone System Repair to fix iPhone Error 4013 (Order ID: C6G5TFBVFD7CMXV4). The software completely failed to fix the issue, showing a 'Repair Failed' message.
Despite their '30-day Money-Back Guarantee' policy, they are intentionally stalling my refund by ignoring my requests and demanding complex technical logs that I cannot provide. This is a clear attempt to keep my money for a non-functional product.
Transaction ID: 121953013601
March 18, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your experience with us.
We are sorry to hear that the repair did not resolve the issue and for the frustration caused during your refund request. We understand how disappointing this must be.
We have noted the order and transaction details you provided, and we will arrange for our support team to review your case with priority and follow up with you as soon as possible.
Regarding the technical logs, they are sometimes requested to help us better understand the issue. However, we will take your situation into consideration during the review process.
We truly appreciate your patience and will do our best to assist you further.
Great app
Great app. Lots of tutorials and help using software . An invaluable tool for any video editing and social media posts
March 21, 2026
Reply from Wondershare
Hi there,
Thank you so much for your kind words and support! We’re really happy to hear that you find the app useful and that the tutorials and guidance have helped make your editing experience smoother and more enjoyable.
It’s especially great to know that Filmora has become a valuable tool for your video editing and social media content creation. Feedback like yours truly motivates us to keep improving and providing better features and resources for our users.
We really appreciate you taking the time to share your experience. Thanks again for your support!
Confusing account interface and AI support, but personal support is excellent!
I am a fan of Filmora and DemoCreator. Don't get me wrong. That's why I give it 4 out of 5.
But the account interface is very, very confusing. Yes, it tells you what you've bought, but there is always the "buy now" button everywhere. Even if you have installed the premium version it always says "upgrade". On first installation it goes to the installation website, where it gives you the Bundle option of Filmora and DC. But it doesn't tell you if it is the premium version of each. - hint: it is not. So you need to purchase them individually.
Now for support I have changed my mind, because, if you do get a personal email EMAIL THEM BACK! So, the next bit I wrote initially, but I have just had really good experience with the REAL support team. (Thank you so much for your help!) You are getting response from them, and they can even remotely find issues on your PC.
Then there is the AI support. If it is straightforward, then the answer will be provided by AI bot.
But if it is a question, that is not easily answered, then phoning them is also frustrating, as this is also run by AI only!This can be extremely frustrating!!!
That's why I only give it 4 out of 5.
March 20, 2026
Unprompted review
Reply from Wondershare
Thank you for your honest feedback and for giving us 4 stars. We truly appreciate your support as a fan of Filmora and DemoCreator.
We understand your frustration with the account interface and the confusing upgrade prompts. Please know that we are actively working to make the interface clearer and more user-friendly. Your comments about the bundle installation and misleading “upgrade” buttons have been shared with our product team.
We’re also glad to hear that our human support team was able to help you in the end, including the remote assistance. That’s the level of service we strive for, and we apologize that the AI-only phone system caused frustration along the way.
Thank you again for sticking with us and for recognizing the effort of our real support team. Your feedback helps us improve, and we hope to earn that fifth star from you in the future.
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