Love the software. I bought it about a decade ago. Better pricing for what you get compared to Adobe. However, AI integration has made it heavier, and paywalls have been introduced (even after purchas... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The Software is great to use (very intuitive and creative. Youcan do a lot of editing without needing to subscribe to extras (I have an old perpetual licence). There have been issues of concern in the... See more
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There have been times when I thought this product was a bit expensive, but ultimately, it is such a good product, one that is constantly improving, I consider it well worth the costs. It just makes th... See more
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Love Filmora - except lost a star as packages got reduced 😔. Uni inverter is aeesome, too - have been using it as a pro editor for years, saves me a zillion times! Well done guys!
Company replied
Company details
Written by the company
Founded in 2003, we redefine digital experiences through innovation, offering powerful, simple software used by millions in 150+ countries. We value innovation, creativity, and customer satisfaction. We strive to develop cutting-edge software solutions that empower individuals and businesses to achieve their goals. At Wondershare, we prioritize our customer's needs and strive to deliver exceptional support through AI Chat and email. Reach out to us at your convenience using the link below: https://www.wondershare.com/about/contact-us.html
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3.4
Average
11K reviews
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Replied to 99% of negative reviews
Typically replies within 24 hours
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Wondershare Video Don't Use
Wondershare I do not trust any longer.
I wrote to them starting late last month, it has been hell cancelling this companies autopay & service, so much so that I have paperwork that says on 5/16..."Your subscription has been cancelled"....but they still charged my credit card on 5/16 for 2027 and I can't get a refund!
Now, I have another email from them that says they are going to renew my account, (the one I just cancelled and they charged me for last month) on the fifth of next month.
Getting a hold of their BOT "customer" service has been just as impossible. So I had to create more work for myself and cancel my credit card so this company wouldn't charge me again.
From Customer Service to Support, they are less than 1-star, don't use their services.
June 13, 2026
Unprompted review
Reply from Wondershare
Dear Customer,
We are truly sorry to hear about your experience and the frustration this situation has caused you. Please accept our sincere apologies for the inconvenience and concern regarding the subscription cancellation and unexpected charges.
We understand how upsetting it must be to see a charge after receiving a cancellation confirmation, and we also regret the difficulties you encountered when trying to reach our support team. This is not the experience we want for our users.
We have received your feedback and will further look into your case to understand what happened and ensure it is properly addressed.
Thank you for taking the time to share your feedback with us. We appreciate it and will continue working to improve our service and customer support experience.
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Do NOT buy wondershare
Do. Not. Buy anything from wondershare. Not only did their 95€ data retrieval thing not work, I have now been in a battle with them for two and a half years to cancel a subscription I didn't even know I had. Costumer service is the lowest you could ever ask for, once you get to an actual human instead of ai (though there's no more feeling in those people than in the artificial responses). If they tell you they cancelled your subscription - do not believe them, chances are they have not and they will be charging you again.
June 6, 2026
Unprompted review
Reply from Wondershare
Dear Customer,
We are truly sorry to hear about your experience and the frustration you have been going through. Please accept our sincere apologies for the inconvenience and distress caused.
We understand how upsetting it must be if a data recovery attempt did not meet your expectations and if there has been confusion or difficulty regarding subscription cancellation and billing. We also regret that your experience with our customer support has not been satisfactory.
We have received your feedback and will further look into your case to better understand the situation and ensure it is properly addressed.
To assist you more effectively, we kindly ask you to provide your order number or the email address used for your purchase so we can locate your account and review it in detail.
Thank you for taking the time to share your concerns. We appreciate your feedback and will continue working to improve our services, billing transparency, and customer support experience.
YOUTUBE VIDEOS NOT DOWNLOADING AGIAN…
YOUTUBE VIDEOS NOT DOWNLOADING AGIAN ????????
June 12, 2026
Unprompted review
Reply from Wondershare
Dear Anthony,
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you’ve experienced with downloading YouTube videos and understand how frustrating this must be.
We would like to investigate this issue further and help identify what may be causing the problem. Could you please provide your Wondershare account email address, order number, or ticket number (if available)? This information will help us locate your case and follow up with the appropriate team as quickly as possible.
We appreciate you bringing this to our attention and look forward to assisting you further.
DONT BUY FROM THEM THEY ARE SCAMMERS!
June 2, 2026
Unprompted review
Reply from Wondershare
Hi there,
We’re sorry to hear about your experience and the frustration this situation has caused.
We take customer feedback seriously and would like the opportunity to look into your case further. Could you please provide your order number, Wondershare account email address, or any related support ticket number? With this information, we can review the details and follow up with the appropriate team.
Thank you for bringing this to our attention. We look forward to hearing from you and working toward a resolution.
criminal enterprise
This is an awful company.
Their CEO Tobee Wu is a straight up gangster. His softwhere uses dark patterns to keep you from getting refunds or keeps you from cancelling your subscription.
He should be ashamed of himself.
This company used to be a good alternative to adobe but they turned into a criminal enterprise.
June 5, 2026
Unprompted review
Reply from Wondershare
Hi there,
We’re truly sorry to hear about your experience and that you feel this way.
We take all feedback seriously, especially regarding subscription management and refund-related concerns, as we continuously work to improve clarity and user experience.
We would like to look into your case in detail and better understand what happened. Could you please share your order number or the email address used for your purchase? Once we have this information, our team will be able to review your case and follow up accordingly.
Thank you for taking the time to share your feedback.
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?????
Stop replying with your generic PR templates! Let me make this clear: this is a case of fraudulent billing and severe billing error, which has absolutely nothing to do with technical issues.
I signed up for the "7-day free trial" and explicitly cancelled the subscription on the VERY FIRST DAY, yet your system still illegally charged my card. Your customer service even tried to force me to reinstall the app and record a video to prove a "technical fault" just to get a refund. This is a deceptive and dishonest business practice designed to scam consumers.
I will accept ONLY ONE solution: An immediate, FULL REFUND.
Until the money is successfully returned to my bank account, this 1-star review will REMAIN HERE, and I will continue to update the public on your delaying tactics. I have already filed a dispute (chargeback) with my credit card bank and reported your false advertising to consumer protection authorities.
Have your management team process my refund immediately. Stop wasting my time!
May 25, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for your feedback.
We’re sorry to hear about your experience with the trial and billing process, and we understand your frustration regarding the charge and refund request.
Your case will be reviewed with priority, including your order and cancellation details, to better understand what happened.
As this platform is not directly connected to our support system, the team will follow up based on the information provided if further details are needed.
Thank you for bringing this to our attention.
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
Avoid! Worst customer service I have ever encountered
I was charged and the product was not working properly. There was no support available. I couldn't have the video I needed on time for my event without a watermark. Contacted support that day only got AI bot responses, unrelated to what the issue is. Asked for a refund and their customer service is appalling and are refusing to refund me even though the product did not work when I needed it. Do not use this company! You'll not have any support.
June 5, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your feedback.
We’re sorry to hear about your experience and understand how frustrating it must have been to encounter product issues while working against an important deadline. We also understand your disappointment regarding the watermark restriction, the support experience, and the outcome of your refund request.
Your case will be **reviewed with priority**, including the product issue you encountered, your support interactions, and your refund request history, to better understand what happened and ensure the matter has been properly assessed.
We also appreciate your feedback regarding support accessibility and response quality, which will be shared with the relevant teams for further review and improvement.
As this platform is not directly connected to our support system, our team will **follow up based on the information provided**, without requiring you to submit another request. If additional details are needed, we will contact you directly.
Thank you for bringing these concerns to our attention.
I used Wondershare on my phone and I…
I used Wondershare on my phone and I created videos, without any experience. I must say that I created them before so many apps swarmed in with Video Making with AI. My only Issue was when I decided to use the desktop, even though I logged in with my info it created a different account for me and I was finding myself having to pay for services in both devices. WHY DIDN'T I SEEK HELP IN GETTING IT RESOLVED??? Like most apps finding an actual live human help is becoming a rarity and I am busy developing my business. My creativity is momentum driven, I am not about to waste it on a few bucks. I just simply stopped using Wondershare for now. So if I could request an improvement is, sync phones, tablets, and pc's.
July 7, 2025
Reply from Wondershare
Sorry for this. The purpose of our AI bot is to provide users with more timely services. If you have further concerns, please submit your issue via Feedback option within the software and our customer service team will check it for you.
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Be careful, they will not give you refund if its not working
the software not working on my system and they don't give me refund. Take my money and refused to take the responsibility. Not trustable. Don't get trapped.
May 30, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your feedback.
We’re sorry to hear that the software did not work properly on your system and that you are dissatisfied with the outcome of your refund request. We understand how frustrating it can be when a product does not meet expectations or function as intended.
Your case will be **reviewed with priority**, including your system details, product performance issues, and refund request history, to better understand what happened and ensure it is properly assessed.
As this platform is not directly connected to our support system, our team will **follow up based on the information provided**, without requiring you to submit another request. If additional details are needed, we will contact you directly.
Thank you for bringing this to our attention.
They create orders and charge your CC…
They create orders and charge your CC at will. If you place an order for something. A month or so later, you see recurring charges for the same product at the same amount. If you go into the billing system, it creates the illusion that you are cancelling the whole account. Obviously, if you have a job to do, you want to keep it and use it later. I cancelled the recurring "pseudo-subscriptions" numerous times over the course of several months. Finally, I see there are no recurring purchases.
BUT SURPRISE SURPRISE, a month later, I see an email from PayPal that they charged me again. NO SIGN of the charges in the ACCOUNT!! They are trying to charge undetected. DO NOT TRUST THEM A BIT!!!
June 3, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your concerns regarding unexpected recurring charges and the difficulties you experienced when managing your billing settings. We understand how frustrating and concerning it can be when transactions appear unclear or when cancellation does not seem to stop future charges.
Your case will be **reviewed with priority**, including your payment history, subscription status, billing records, and cancellation actions, to better understand what happened and ensure the situation is properly assessed.
As this platform is not directly connected to our support system, our team will **follow up based on the information provided**, without requiring you to submit another request. If additional details are needed, we will contact you directly.
Thank you for bringing this matter to our attention.
Used the 3 day trial
Used the 3 day trial. Junk app didn’t work. Cancelled the app and subscription within in a hour and deleted the app. Won’t refund me unless i reinstall and and record it not working even tho they can see I used NO CREDITS! Junk and they still charged me!!
June 3, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your feedback.
We’re sorry to hear that the product did not meet your expectations and that you were dissatisfied with the refund process. We understand how frustrating it can be when a trial does not perform as expected and when a refund request does not lead to the outcome you were hoping for, especially after canceling shortly after purchase.
Your case will be **reviewed with priority**, including your trial usage details, account activity, and refund request history, to better understand what happened and ensure the situation is properly assessed.
As this platform is not directly connected to our support system, our team will **follow up based on the information provided**, without requiring you to submit another request. If additional details are needed, we will contact you directly.
Thank you for bringing this matter to our attention.
I have a perpetual licence for…Wondershare PDF Element
I have a perpetual licence for Wondershare PDF element. This is the second time they have tried to force-me to download a new version whilst locking my existing licence. It is extremely time consuming to find customer support, which in turn adds to the sheer frustration experienced by this company.
May 20, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your feedback.
We’re sorry to hear about your experience with your PDFelement perpetual license and the difficulties you encountered when trying to access support. We understand how frustrating it can be if a licensed version does not appear to function as expected or if you feel pressured to move to a newer version.
Your case will be reviewed with priority, including your license information, account history, and the issues you encountered with version access, to better understand what happened and ensure the situation is properly assessed.
As this platform is not directly connected to our support system, our team will follow up based on the information provided, without requiring you to submit another request. If additional details are needed, we will contact you directly.
Thank you for bringing your concerns to our attention.
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It's scams
It's scams, I subscribed for the 3 day free trial and they changed my card on the subscription and they app doesn't work so I cancel the subscription and I reach out to customer service for refund and they didn't refund me the money. It's scam nothing work you will lose your money
May 4, 2026
Unprompted review
Reply from Wondershare
Dear customer,
We’re very sorry to hear about your experience and the frustration this situation has caused. We understand how disappointing it can be when a subscription and refund experience does not meet your expectations.
Thank you for taking the time to share your feedback. We have received your comments and would like to assure you that your case has been noted. Our team will further review the details of your situation and follow up accordingly.
We appreciate your patience and understanding, and we will continue working to improve our products and services based on customer feedback.
Filmora is an easy video tool.
Filmora is an easy video tool.
Filmora provides an easy-to-use interface and the power to create any type of video you need.
June 2, 2026
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
I've been using the program for two…
I've been using the program for two years now. It's convenient! Fast! Simple!!! Any minor issues that arose were resolved very quickly!!! The support team is very prompt and friendly!!!
May 31, 2026
Unprompted review
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
Wondershare did not work for me in…
Wondershare did not work for me in recovering any files. I reached out to let them know that their product doesn't work and they did not refund me the $60. Be highly aware you will never communicate with a real person, phone calls and email is all AI.
June 1, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your feedback.
We’re sorry to hear that the product did not meet your expectations and that you were unable to recover your files as intended. We also understand your frustration regarding your refund request and your experience with our support channels.
Your case will be reviewed with priority, including your product usage details, recovery results, and refund request history, to ensure the situation is properly assessed.
As this platform is not directly connected to our support system, our team will follow up based on the information provided, without requiring you to submit another request. If additional details are needed, we will contact you directly.
Thank you for bringing this to our attention.
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This is a money grab company
This is a money grab company. Never seen a company not give a refund for someone that forgot to cancel subscription renewal. Especially when it was the same day that it renewed.
June 1, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your feedback.
We’re sorry to hear about your experience regarding the subscription renewal and refund request. We understand how frustrating it can be when a renewal occurs unexpectedly, especially when you reach out on the same day to address it.
Your case will be reviewed with priority, including your subscription history, renewal timing, and refund request details, to ensure the situation is properly assessed.
As this platform is not directly connected to our support system, our team will follow up based on the information provided, without requiring you to submit another request. If additional details are needed, we will contact you directly.
Thank you for bringing this to our attention.
I have been using Wordshare PDF element…new one sucks.
I have been using Wordshare PDF element for the last 5 years and it has been great.
Recently I was forced to upgrade to the new program, and it is a disaster. The new program looks fancy, but it has less practical features than the old one. One of the key features i use it for is editing floor plan. The new one is extremely poor at doing this and I had to ditch the program and go to Adaboe.
June 1, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your long-term experience with PDFelement.
We’re sorry to hear that the recent changes have not met your expectations, especially regarding features that are important to your workflow such as editing floor plans. We understand how frustrating it can be when a familiar tool changes and no longer supports tasks you previously relied on.
Your feedback will be reviewed with priority and shared with our product team for further evaluation, particularly regarding feature parity and usability compared to previous versions.
As this platform is not directly connected to our support system, our team will follow up based on the information provided, without requiring you to submit another request. If additional details are needed, we will contact you directly.
Thank you again for taking the time to share your experience.
I have a life subscription
I have a life subscription, but Wondershare asked to pay again for version 15. So, what is life subscription mean?
June 1, 2026
Unprompted review
Reply from Wondershare
Thank you for reaching out to us regarding the software upgrade and payment concerns. We apologize for any inconvenience caused and appreciate your feedback.
Regarding the software upgrade, we understand that it can be frustrating when new versions are released frequently. Our aim is to continuously improve our software and provide our customers with the latest features and enhancements. We believe that these upgrades will ultimately enhance your user experience and provide you with a more efficient and reliable software solution.
As for the payment, we understand that it can be a sensitive topic. We strive to offer competitive pricing for our software, considering the value it brings to your business. We regularly review our pricing structure to ensure it remains fair and in line with industry standards. We appreciate your understanding in this matter.
If you have any specific concerns or questions regarding the software upgrade or payment, please feel free to reach out to our customer support team. We are here to assist you and address any issues you may have.
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