The Software is great to use (very intuitive and creative. Youcan do a lot of editing without needing to subscribe to extras (I have an old perpetual licence). There have been issues of concern in the... See more
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There have been times when I thought this product was a bit expensive, but ultimately, it is such a good product, one that is constantly improving, I consider it well worth the costs. It just makes th... See more
Company replied
Love Filmora - except lost a star as packages got reduced 😔. Uni inverter is aeesome, too - have been using it as a pro editor for years, saves me a zillion times! Well done guys!
Company replied
Generally, I like Wondershare products. Their "refunds" policy is difficult to understand, but they worked with me and we have come to an agreement on what went wrong. The products, if they meet yo... See more
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Company details
Written by the company
Founded in 2003, we redefine digital experiences through innovation, offering powerful, simple software used by millions in 150+ countries. We value innovation, creativity, and customer satisfaction. We strive to develop cutting-edge software solutions that empower individuals and businesses to achieve their goals. At Wondershare, we prioritize our customer's needs and strive to deliver exceptional support through AI Chat and email. Reach out to us at your convenience using the link below: https://www.wondershare.com/about/contact-us.html
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3.4
Average
11K reviews
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I have been using Wordshare PDF element…new one sucks.
I have been using Wordshare PDF element for the last 5 years and it has been great.
Recently I was forced to upgrade to the new program, and it is a disaster. The new program looks fancy, but it has less practical features than the old one. One of the key features i use it for is editing floor plan. The new one is extremely poor at doing this and I had to ditch the program and go to Adaboe.
June 1, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your long-term experience with PDFelement.
We’re sorry to hear that the recent changes have not met your expectations, especially regarding features that are important to your workflow such as editing floor plans. We understand how frustrating it can be when a familiar tool changes and no longer supports tasks you previously relied on.
Your feedback will be reviewed with priority and shared with our product team for further evaluation, particularly regarding feature parity and usability compared to previous versions.
As this platform is not directly connected to our support system, our team will follow up based on the information provided, without requiring you to submit another request. If additional details are needed, we will contact you directly.
Thank you again for taking the time to share your experience.
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I have a life subscription
I have a life subscription, but Wondershare asked to pay again for version 15. So, what is life subscription mean?
June 1, 2026
Unprompted review
Reply from Wondershare
Thank you for reaching out to us regarding the software upgrade and payment concerns. We apologize for any inconvenience caused and appreciate your feedback.
Regarding the software upgrade, we understand that it can be frustrating when new versions are released frequently. Our aim is to continuously improve our software and provide our customers with the latest features and enhancements. We believe that these upgrades will ultimately enhance your user experience and provide you with a more efficient and reliable software solution.
As for the payment, we understand that it can be a sensitive topic. We strive to offer competitive pricing for our software, considering the value it brings to your business. We regularly review our pricing structure to ensure it remains fair and in line with industry standards. We appreciate your understanding in this matter.
If you have any specific concerns or questions regarding the software upgrade or payment, please feel free to reach out to our customer support team. We are here to assist you and address any issues you may have.
Predatory Buisniness Model
Predatory Buisniness Model
I've been using filmora wondershare since 2022. For 4 years, I've been able to use the same assets I have always used for video creation. However, recently, I've notice a broad amount of text animations (including ones I use regularly), have now been locked behind the 'creative assests' paywall. ASSETS I HAVE USED FOR YEARS are now LOCKED. I have a perpetual plan subscription up until late 2028.
I am not paying for a subscription to reduce the value of a product over time. It's text animation assets now. How much longer before video or audio assets that are currently 'free' are locked away behind a paywall, if they havn't started already?
On top of all this, support is completely automated by AI it seems.
Absolutely appalling practices and I will be looking for a new video editor and cancelling my subscription to flimora wondershare.
May 31, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your feedback and for being a long-time Filmora user.
We’re sorry to hear about your concerns regarding asset availability and your overall experience with our support services. We understand how frustrating it can be when assets you have previously used appear to have changed in availability, particularly when they are part of your established editing workflow. We also understand your concerns regarding support accessibility.
Your feedback will be reviewed with priority, including the asset access concerns you described, your subscription information, and your experience with our support channels. We want to better understand what happened and ensure your concerns are properly evaluated.
As this platform is not directly connected to our support system, our team will follow up based on the information provided. If additional details are needed, we will contact you directly.
Thank you for bringing these concerns to our attention.
NOT RECOMMENDED!
It didn't work out they refuse to give a refund - I DO NOT RECOMMEND THE CUSTOMER SERVICE NOR THE "SOLUTION" THEY PROVIDE.
May 29, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your feedback.
We’re sorry to hear that the product did not work as expected and that you were dissatisfied with both the solution provided and the outcome of your refund request. We understand how frustrating this experience must have been.
Your case will be reviewed with priority, including the product issue, previous support interactions, and refund request history, to better understand what happened and ensure it is properly addressed.
As this platform is not directly connected to our support system, our team will follow up based on the information provided, without requiring you to submit another request. If additional details are needed, we will contact you directly.
Thank you for bringing this to our attention.
AVOID - Scam
Yes, it's a scam.
A.I. BOTs for support that don't know crap. On both chat sessions AND on the phone.
Impossible to get ANY real support.
Eventually, after arguing with the AI on the phone, it told me an email. Which bounced back as "Not Found"
EDITED: Notice their reply, the "case will be **reviewed with priority**"
They don't even know what case or product I am talking about or who I am.
If I do actually hear from them, I will update this rating. But I doubt anything will happen.
EDITED AGAIN: They updated the reply with the same text. I suspect even these replies are AI generated. Don't expect them to support anything. Just take your money.
May 27, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your feedback.
We’re sorry to hear that your experience with our support channels was so frustrating. We understand how disappointing it can be when you are seeking assistance and feel unable to reach the help you need, particularly if the information provided did not lead to a successful resolution.
Your case will be reviewed with priority, including your previous support interactions and the issue you encountered when attempting to contact our team, so we can better understand what happened and ensure it is properly addressed.
As this platform is not directly connected to our support system, our team will follow up based on the information provided, without requiring you to submit another request. If additional details are needed, we will contact you directly.
Thank you for bringing this to our attention.
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It's a scam
It's a scam! I wish I had read the reviews before buying it. When I tried to get a refund because I wasn't at all satisfied, I got an AI bot listing all the steps that I had to go through for the advertised refund. Very dishonest Don't waste your time or money!
May 25, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your experience.
We’re sorry to hear that you were dissatisfied with the product and your refund experience. We understand how frustrating it can be when the product does not meet expectations and the support process feels impersonal or difficult to navigate.
Your case will be reviewed with priority, including your refund request and previous support interactions, to better understand what happened and ensure it is properly addressed.
As this platform is not directly connected to our support system, our team will follow up based on the information provided, without requiring you to submit another request. If additional details are needed, we will contact you directly.
Thank you for bringing this to our attention.
Bad service
Bad service, take money from you even if you told them you don't want the program.
May 22, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your feedback.
We’re sorry to hear that your experience left you feeling disappointed, especially regarding the billing and cancellation process. We understand how frustrating it can be if you feel a charge was processed after deciding not to continue with the product.
Your case will be **reviewed with priority**, including your billing details and previous support history, so we can better understand what happened and ensure it is properly addressed.
As this platform is not directly connected to our support system, our team will **follow up based on the information provided**, without requiring you to submit another request. If additional details are needed, we will contact you directly.
Thank you for bringing this to our attention.
took my money
UPDATE! did not reach out and did not refund me even after replying to this.
I signed up for the "free trial", I subscribed and out of good faith put in my credit card details (a necessity for starting the free trial). Unfortunately the software wasn't what I was looking for, I cancelled by subscription within 3 days as I knew it wasn't the software I needed. I have been charged a yearly amount and no one will reply to my email to get a refund. DON'T TRUST THE FREE TRIAL
April 30, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your experience.
We’re sorry to hear about the frustration regarding the trial, the unexpected annual charge, and the difficulty receiving a response about your refund request. We understand how disappointing this must be, especially after cancelling within the period you mentioned because the software did not meet your needs.
Your case will be **reviewed with priority**, including your subscription details, cancellation timing, billing information, and previous refund request, to better understand what happened and ensure it is properly addressed.
As this platform is not directly connected to our support system, our team will **follow up based on the information provided**, without requiring you to submit another request. If additional details are needed, we will contact you directly.
Thank you for bringing this to our attention.
This company has an appalling attitude…
This company has an appalling attitude to its customers. Constantly trying to upsell when you buy products. Refused refund on another product wrongly supplied. AVOID.
Despite the impression given by the company's reply below, they have done NOTHING to seek to resolve the problem. As I said earlier, AVOID.
May 24, 2026
Unprompted review
Reply from Wondershare
Here’s a suitable reply for the review:
Hello,
Thank you for sharing your feedback.
We’re sorry to hear that your experience left you feeling disappointed, particularly regarding the product recommendation, refund request, and your concerns about upselling. We understand how frustrating this must be and regret that your experience did not meet your expectations.
Your case will be **reviewed with priority**, including the product supplied and your previous refund request, so we can better understand what happened and ensure it is properly addressed.
As this platform is not directly connected to our support system, our team will **follow up based on the information provided**, without requiring you to submit another request. If additional details are needed, we will contact you directly.
Thank you for bringing this to our attention.
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Love Wondershare Filmora Video Editor
Love Wondershare Filmora Video Editor. I've been using it at least 6 years now.
May 23, 2026
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
Refund Denied Despite Immediate Cancellation and Technical Failure
I purchased Wondershare Dr.Fone on May 22, 2026 under a promoted 3-day free trial. The software failed to perform its advertised function of removing the pattern lock from my Samsung Galaxy Z Fold6 due to technical incompatibility. I canceled the subscription within approximately 6 hours of purchase, yet Wondershare denied my refund request despite their refund policy allowing refunds for unresolved technical issues. I am requesting a full refund for a defective and non-functional digital service.
May 22, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your experience.
We’re sorry to hear that Dr.Fone did not work as expected on your Samsung Galaxy Z Fold6 and that your refund request was not resolved to your satisfaction. We understand how frustrating this must be, especially after cancelling shortly after purchase due to a technical compatibility issue.
Your case will be **reviewed with urgent priority**, including your purchase details, cancellation timing, device compatibility issue, and previous refund request, to better understand what happened and ensure it is properly addressed.
As this platform is not directly connected to our support system, our team will **follow up based on the information provided**, without requiring you to submit another request. If additional details are needed, we will contact you directly.
Thank you for bringing this to our attention.
!!!SCAM!!!Product not working, Terrible AI customer support, Fighting a refund with loopholes-Even if you are right they will never issue a refund
!!!SCAM!!!Product not working, terrible AI customer support, fighting a refund with everything they have even if you are in the right they will simply disconnect. DO NOT USE
May 22, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your experience.
We’re very sorry to hear that the product did not work as expected and that your support and refund experience left you feeling frustrated. We understand how disappointing this must be, especially when you feel your concerns were not properly addressed.
Your case will be **reviewed with priority**, including the product issue, your previous support interactions, and your refund request, to better understand what happened and ensure it is properly addressed.
As this platform is not directly connected to our support system, our team will **follow up based on the information provided**, without requiring you to submit another request. If additional details are needed, we will contact you directly.
Thank you for bringing this to our attention.
Absolutely unacceptable experience.
Absolutely unacceptable experience.
I used this product once a year ago, found it completely useless, and never touched it again. Out of nowhere, I’m charged for a renewal I never actively agreed to or intended to continue.
Instead of taking responsibility, they hide behind their “policy” and refuse a refund, even though the product was never used and clearly provides no value in my case. The so-called “renewal reminder” is not a valid excuse to charge customers for something they don’t want or need.
What’s even worse is the support process—asking for logs, screenshots, and technical details for a product I haven’t used in a year. It feels like a deliberate attempt to complicate and delay rather than actually help.
This is not how you treat customers. Charging people for unwanted renewals and then refusing refunds shows a complete lack of respect and accountability.
Be very careful when purchasing from this company. If you don’t cancel in time—even if you don’t use the product at all—you will still be charged, and getting your money back will be nearly impossible.
May 20, 2026
Unprompted review
Reply from Wondershare
Dear customer,
We are very sorry to hear about your experience and sincerely apologize for the frustration this situation has caused. We completely understand how upsetting it must be to receive an unexpected renewal charge for a product you haven’t used.
In order to help us look into your case and follow up appropriately, could you please provide your order number or the email address associated with your Wondershare account? With this information, our team will be able to review the situation and assist you further.
Thank you for sharing your feedback with us, and we appreciate your patience while we work to resolve this.
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Title:Paid for a Lifetime License, Software Cannot Activate, No Response from Support
Title:
Paid for a Lifetime License, Software Cannot Activate, No Response from Support
Review:
I am filing a formal complaint regarding my purchase of a lifetime license for Filmora (Traditional Chinese version) on February 24, 2024, paid via Alipay.
Although I purchased a lifetime license, the software cannot be activated. Every time I log in, the system shows the following error:
“An error occurred while verifying the license or account. Please restart the software and try again.”
I have tried all recommended steps, including restarting, reinstalling, switching devices, and changing networks. The issue persists, and the software remains completely unusable.
I contacted Wondershare multiple times through their official support channels, but I have never received any response. This is not a delay — it is complete silence.
This behavior constitutes:
- Failure to provide the product I paid for
- Violation of the lifetime license agreement
- Refusal to provide after‑sales support
- Potential fraudulent business practice
I request the following:
1. Immediate restoration of my lifetime license, or
2. A full refund if the company cannot provide the service I purchased.
I have proof of purchase, the Alipay transaction record, screenshots of the activation error, and records of unanswered support requests. Ignoring customers after taking payment is unacceptable and violates basic consumer protection standards.
May 19, 2026
Unprompted review
Reply from Wondershare
Dear customer,
We are very sorry to hear about your experience and sincerely apologize for the inconvenience and frustration this issue has caused. We understand how upsetting it must be to have purchased a lifetime license and be unable to activate the software.
To help us follow up on your case promptly and investigate the issue thoroughly, could you please provide your order number or the email address associated with your Wondershare account? With this information, our team can review your purchase and assist you further with restoring your license or resolving the situation.
Thank you for bringing this to our attention, and we appreciate your patience while we work to address your concerns.
Very deceptive
Very deceptive! Product is shitty, barely works sometimes. They charge extra this and extra that. They say 30 day /7 day money back guarantee. THEN DENY THE REFUND I SENT WITHIN 4 DAYS. DONT PAY.
May 19, 2026
Unprompted review
Reply from Wondershare
Dear customer,
We’re very sorry to hear about your experience and sincerely apologize for the frustration this has caused. We understand how upsetting it can be to feel that a refund request was not handled as expected.
To help us follow up and resolve the issue promptly, could you please provide your order number or the email address associated with your Wondershare account? With this information, our team can review your purchase and assist you further.
Thank you for sharing your feedback, and we appreciate your patience while we work to address your concerns.
Started the 7 day free trial to see if…
Started the 7 day free trial to see if the quality was on par with other software, just to have an alternative.
Checked my bank account a day later and they had withdrew for the annual subscription. 65€ just gone and they refuse to refund
Worst part is, if I liked the program I might’ve gone for their monthly subscription, but now that this has happened, I really dont think I want to support this bussiness, complete scam
May 19, 2026
Unprompted review
Reply from Wondershare
Dear customer,
We’re very sorry to hear about your experience and sincerely apologize for any frustration caused. We understand your concern regarding the 7-day free trial.
We’d like to clarify that Filmora Creative Assets offers a 7-day free trial, and the Filmora software itself also provides a free trial version to allow customers to “test drive” the product before making a purchase. The free trial is designed to give users the opportunity to download and evaluate the software to ensure it meets their needs and works as expected before deciding to buy. Please note, however, that the trial version provides only partial functionality, and to unlock and enjoy all features, a full product purchase is required.
We have received your feedback and will follow up on your issue to ensure it is addressed appropriately.
Thank you for sharing your experience, and we appreciate your patience.
I've never seen more blatant scammers…
I've never seen more blatant scammers in my life. They add a subscription charge you do not agree to when you purchase one of their products and then silently charge you that subscription a day after purchasing that product.
I had cancelled the subscription and they had charged me it anyway. I'm having to fight my way through a case on PayPal because of this.
Oh, and their product is absolutely terrible. They do not do what they say they can do. What a trashy company.
April 28, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your experience.
We’re very sorry to hear about the frustration caused by the subscription charge and your dissatisfaction with the product. We understand how upsetting it must be to feel that a charge was processed after you had already cancelled, especially while also dealing with concerns about product performance.
We take both billing and product concerns very seriously. Your case will be **reviewed with priority**, including the subscription details, cancellation status, billing history, and the product issue you described, to better understand what happened and ensure it is properly addressed.
As Trustpilot is not connected to our support system, we will arrange for our team to **follow up based on the information provided**, without requiring you to submit another request. If additional details are needed, our team will contact you directly.
Thank you for bringing this to our attention.
Best regards,
Wondershare Support Team
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Bought their subscription by mistake
Bought their subscription by mistake. didnt used it, wrote them thrice and they absolutely said No to refunds. Totally a Scam!!
May 1, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your experience.
We’re sorry to hear about the frustration caused by the accidental purchase and the outcome of your refund request. We understand how disappointing it must feel, especially if the product was not used and you expected more flexibility.
We take refund concerns seriously. Your case will be **reviewed with priority**, including the purchase details, account usage, and your previous refund requests, to better understand what happened and ensure it is properly addressed.
As Trustpilot is not connected to our support system, we will arrange for our team to **follow up based on the information provided**, without requiring you to submit another request. If additional details are needed, our team will contact you directly.
Thank you for bringing this to our attention.
Best regards,
Wondershare Support Team
hi this says it covers all ipads
hi this says it covers all ipads, however when i connect it says my ipad pro gen 3 isn't covered, so why do you advertise all ipads? i want my money back please, however support is automated and cannot get past the automated system just saying your ipad is not supported.
you are scammers and i want my money back and cancel the subsription or i'll see you in court
May 16, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your experience.
We’re very sorry to hear about the confusion regarding device compatibility and the frustration caused when your iPad Pro (3rd generation) was reported as unsupported despite your understanding that all iPads were covered. We understand how disappointing this must be, especially after making a purchase based on that expectation.
We also regret that your support experience did not provide the assistance you needed.
Your case will be **reviewed with priority**, including the device compatibility information, your subscription details, and your refund request, to better understand what happened and ensure it is properly addressed.
As Trustpilot is not connected to our support system, we will arrange for our team to **follow up based on the information provided**, without requiring you to submit another request. If additional details are needed, our team will contact you directly.
Thank you for bringing this to our attention.
Best regards,
Wondershare Support Team
So nervous about moving 10GB of…
So nervous about moving 10GB of WhatsApp data. Support promised it'd work and they were right. MobileTrans is a lifesaver.
May 5, 2026
Unprompted review
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
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