The Software is great to use (very intuitive and creative. Youcan do a lot of editing without needing to subscribe to extras (I have an old perpetual licence). There have been issues of concern in the... See more
Company replied
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Review summary
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Reviews shaping this summary
There have been times when I thought this product was a bit expensive, but ultimately, it is such a good product, one that is constantly improving, I consider it well worth the costs. It just makes th... See more
Company replied
Love Filmora - except lost a star as packages got reduced 😔. Uni inverter is aeesome, too - have been using it as a pro editor for years, saves me a zillion times! Well done guys!
Company replied
Generally, I like Wondershare products. Their "refunds" policy is difficult to understand, but they worked with me and we have come to an agreement on what went wrong. The products, if they meet yo... See more
Company replied
Company details
Written by the company
Founded in 2003, we redefine digital experiences through innovation, offering powerful, simple software used by millions in 150+ countries. We value innovation, creativity, and customer satisfaction. We strive to develop cutting-edge software solutions that empower individuals and businesses to achieve their goals. At Wondershare, we prioritize our customer's needs and strive to deliver exceptional support through AI Chat and email. Reach out to us at your convenience using the link below: https://www.wondershare.com/about/contact-us.html
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3.4
Average
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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hi this says it covers all ipads
hi this says it covers all ipads, however when i connect it says my ipad pro gen 3 isn't covered, so why do you advertise all ipads? i want my money back please, however support is automated and cannot get past the automated system just saying your ipad is not supported.
you are scammers and i want my money back and cancel the subsription or i'll see you in court
May 16, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your experience.
We’re very sorry to hear about the confusion regarding device compatibility and the frustration caused when your iPad Pro (3rd generation) was reported as unsupported despite your understanding that all iPads were covered. We understand how disappointing this must be, especially after making a purchase based on that expectation.
We also regret that your support experience did not provide the assistance you needed.
Your case will be **reviewed with priority**, including the device compatibility information, your subscription details, and your refund request, to better understand what happened and ensure it is properly addressed.
As Trustpilot is not connected to our support system, we will arrange for our team to **follow up based on the information provided**, without requiring you to submit another request. If additional details are needed, our team will contact you directly.
Thank you for bringing this to our attention.
Best regards,
Wondershare Support Team
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So nervous about moving 10GB of…
So nervous about moving 10GB of WhatsApp data. Support promised it'd work and they were right. MobileTrans is a lifesaver.
May 5, 2026
Unprompted review
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
Its a scam site it will make you pay…
Its a scam site it will make you pay but the receive will be 0/10 its useless
No refund will be made, I try to click refund in a few hours because I can't even use drfone app, this site wondershare will not give you a refund even you try to, just don't use this site or app just leave don't try to use it for your own safety
May 13, 2026
Unprompted review
Reply from Wondershare
Dear customer,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you experienced.
We have already received your comments and would like to assure you that your case has been noted and will be further followed up by our support team for investigation.
We appreciate your patience and understanding, and we will do our best to review the situation thoroughly and work toward a proper resolution.
overcharged for service, refused a refund. Avoid!
Bought the recoverit software with the intention of restoring a deleted file - was advertised a price of 62£ for the basic monthly price, but was charged 74£. Disputed the transaction but was sent a generic response along with a refusal to refund the money. The product was unused and I provided the access code to validate this, but was denied. Deeply dissatisfied. Put your money elsewhere.
Edit: as of 2 weeks after the reply was posted, no resolution has been achieved. I think the company just posts a generic reply to make it seem as if they are reviewing customer concerns. They have NOT reached out to me.
May 13, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your experience.
We’re very sorry to hear about the confusion regarding the pricing and the frustration caused by the charge difference and refund outcome. We understand how disappointing it must be, especially when the product was not used and you expected a different billing amount.
We take billing and refund concerns very seriously. Your case will be **reviewed with priority**, including the pricing discrepancy, transaction details, and your refund request, to better understand what happened and ensure it is properly addressed.
As Trustpilot is not connected to our support system, we will arrange for our team to **follow up based on the information provided**, without requiring you to submit another request. If additional details are needed, our team will contact you directly.
Thank you for bringing this to our attention.
I've subscribed to dr.fone and the…
I've subscribed to dr.fone and the application is performing well; however, I cannot find a way to contact support with questions. Although I chose the 3-day free trial, I couldn't find information on what is included or what benefits it provides. I have been charged and would like to know what this trial covers before I cancel my subscription.
May 14, 2026
Unprompted review
Reply from Wondershare
Please submit issue reports through the "Feedback" feature within the app. Our team will carefully review your feedback and respond to you within approximately 2 business days.
Wishing you a pleasant life.
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They scam you hack your system remotely…
They scam you hack your system remotely and watch you after they have you ip address a ding a ding screws everything over scams everything possible to provide for their families that don't wipe is their region why steal honest people money they close chat when try contacting their services and they won't provide a number pretty suspicious fishy business development growth here don't help them grow unless u wanna get scammed they provide nothing but non sense they play nice I shall show how nice they really been they will fraud ur card suggestions here
May 12, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your concerns.
We’re very sorry to hear about your experience and understand how alarming these concerns must feel. We want to be clear that we take reports related to account security, privacy, and billing extremely seriously.
Your case will be reviewed with priority, including the security concerns and support experience you described, so we can better understand what happened and ensure it is properly addressed.
As Trustpilot is not connected to our support system, we will arrange for our team to follow up based on the information provided, without requiring you to submit another request. If additional details are needed, our team will contact you directly.
Thank you for bringing this to our attention.
Reply from Wondershare
Hello,
Thank you for your feedback.
We’re sorry to hear that your experience has been disappointing, especially regarding performance and the availability of effects. We understand how frustrating it can feel if the product seems slow or if the available content does not match your expectations.
Your feedback is important to us and will be shared with our team as we continue working to improve both product performance and user experience.
Thank you for taking the time to share your thoughts.
Horrible product and a horrible customer experience
AI company that will absolutely refuse refunds. Product did not work and I provided proof yet still did not refund. Horrible product and a horrible customer experience.
Edit 5/28/2026: They 'followed up' and still did not refund any of my money. It's a scam. DO NOT USE THIS COMPANY. THE SOFTWARE DOES NOT WORK AND THEY DO NOT REFUND ANYTHING.
April 16, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your experience.
We’re very sorry to hear that the product did not work as expected and that your experience with our support and refund process left you disappointed. We understand how frustrating it must be, especially after providing evidence and still feeling that your concerns were not resolved.
We take both product performance and refund concerns very seriously. Your case will be **reviewed with priority**, including the issue you reported, the information you previously provided, and your refund request, to better understand what happened and ensure it is properly addressed.
As Trustpilot is not connected to our support system, we will arrange for our team to **follow up based on the information provided**, without requiring you to submit another request. If additional details are needed, our team will contact you directly.
Thank you for bringing this to our attention
Deceitful
I'm very upset with this company. I bought the lifetime version in 2022, and the other day there was a pop-up saying 'upgrade for free.'
I clicked it, believing it, then after paying my Audiobook in Filmora, it asked me to subscribe. The newer version to over.
I asked Meta AI to help her the old version back. We tried several methods, but Filmora made it completely unavailable.
This is really bad business and extremely unfair, whereas other companies I paid for a lifetime offer never attempt anything so nasty (ProWritingAid, Speechelo, Atticus, Microsoft Office.)
Now I am using the free Capcup instead, but I'm not sure what will happen next time I want to post an eight-hour audiobook up on YouTube.
I'm not sure how Filmora can think that tricking old clients to pay a subscription will work in its favour. Very deceitful.
So be careful not to clock the pop-ups, or Filmora 'Wonder' share will rob you blind.
Indie authors have to pay for a lot, and this broke one is not happy at all.
May 10, 2026
Reply from Wondershare
Hello,
Thank you for sharing your experience in such detail.
We’re very sorry to hear about the confusion and frustration regarding your lifetime license and the upgrade process. We understand how upsetting it must be to feel that your previously purchased version became unavailable after following an upgrade prompt, especially when you expected your existing license to continue working as before.
We also regret that this experience has affected your trust in our product.
Your case will be **reviewed with priority**, including your lifetime license, the version history, and the upgrade behavior you described, so we can better understand what happened and ensure it is properly addressed.
As Trustpilot is not connected to our support system, we will arrange for our team to **follow up based on the information provided**, without requiring you to submit another request. If additional details are needed, our team will contact you directly.
Thank you for bringing this to our attention.
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Excellent and easy to use Solutions
Excellent app! Really user friendly and any one can use it. I wanted something that is smart and easy to use for video editing and this really delivered through Filmora.
March 31, 2026
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
Refund refused for faulty software.
I purchased Dr.Fone for an FRP unlock on a Tecno BF6, but it failed completely. I contacted support within the refund period, but agent Margaret refused to help unless I provided 'logs' from an uninstalled program. This is a scam to avoid giving refunds. My Wondershare ID is 474273936
May 13, 2026
Unprompted review
Reply from Wondershare
Dear customer,
We are very sorry to hear about your experience and the frustration this situation has caused. We sincerely apologize that the product did not work as expected and for any inconvenience you encountered while seeking support.
Thank you for sharing your feedback with us. We have already received your case details and will further follow up on this matter for review and investigation by our support team.
We appreciate your patience and understanding while we look into this for you, and we will do our best to ensure the situation is properly reviewed.
Product doesn't work
Product doesn't work, and there's no customer support (other than useless AI that can't connect you to any representative). I wrote emails, waited for weeks for a reply, and never got one. They won't even let you leave a review on their page unless if it's a positive review! I've been robbed, and if I had the money, I would sue. Stay away!
March 17, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your experience.
We’re very sorry to hear that the product did not work as expected and that your experience with our support process left you feeling unheard. We understand how frustrating it must be to spend time seeking help and not receive the response or resolution you were expecting.
We also regret that your overall experience has been so disappointing.
Your case will be **reviewed with priority**, including the product issue you reported and your previous support attempts, so we can better understand what happened and ensure it is properly addressed.
As Trustpilot is not connected to our support system, we will arrange for our team to **follow up based on the information provided**, without requiring you to submit another request. If additional details are needed, our team will contact you directly.
Thank you for bringing this to our attention.
Total scam
Total scam. I signed up for a trial and they keep taking my money! I can't call them to stop the payments. Got to cancel my CC. DON"T USE THEM
May 12, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your experience.
We’re very sorry to hear about the frustration caused by the trial and the continued charges to your account. We understand how upsetting this must be, especially if you were unable to easily manage or stop the payments.
We take billing concerns very seriously. Your case will be reviewed with priority, including the trial activation, subscription status, and billing history, to better understand what happened and ensure it is properly addressed.
Please contact our support team via the app or help center so we can investigate your account directly and assist you further.
Thank you for bringing this to our attention
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This company is TERRIBLE to deal with
I got an email but it didn't mention the fact that they billed me for 2 accounts when I only had 1. No refund, of course. The email only told me how to cancel my account - and when I followed the instructions given, they were wrong! Apparently AI is the only "I" at Wondershare. WHAT A TERRIBLE COMPANY TO DEAL WITH!
Original Review: This company is TERRIBLE to deal with. Forget ever dealing with a human, everything is done by AI. They double billed me for over $50/mo for 2 months. When I caught it the 2nd month, I asked for a refund for the duplicate billing. They refused.
May 7, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your experience.
We’re very sorry to hear about the frustration caused by the duplicate billing issue and your experience with our support process. We understand how upsetting it must be to discover unexpected charges and feel that your concerns were not resolved as expected.
We take billing concerns very seriously. Your case will be **reviewed with priority**, including the duplicate charges and your refund request, to better understand what happened and ensure it is properly addressed.
As Trustpilot is not connected to our support system, we will arrange for our team to **follow up based on the information provided**, without requiring you to submit another request. If any additional details are needed, our team will contact you directly.
We appreciate you bringing this to our attention.
Best regards,
Wondershare Support Team
Love restore old photo feature
Amazing filters, amazing restoring images, and videos and love the merging of the videos in pretty fast it just that they always have. I think every year they have an upgrade update. I’ve been with them since Amazing filters, amazing restoring images, and videos and love the merging of the videos in pretty fast it just that they always have. I think every year they have a upgrader I’ve been with them since I think Wondershare 14 and now it’s at 17, but if you get the membership a discount,
May 10, 2025
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
SCAM
I thought I was buying a 7-day free trial with atomic renewal with charge after 7 days unless cancel early.
The free trial was non for the plan but for an addition program which I didn’t even want. The description on the page was very misleading and deceive. During the purchase there was no recap of the costs.
Turned out I bought a plan didn’t even was the one I clicked on. I clicked on 6,66$ per months or 19,99$ per trimester. Inexplicably the charged me 67,08$. I tried to contact the customer service for explanation. They told me the plan has no free trial. I ask for refund and didn’t get any feedback. Very disappointed. This is a total scam!!!!
May 1, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your experience.
We’re very sorry to hear about the confusion regarding the trial offer, the subscription selected, and the amount charged. We understand how frustrating and disappointing this must feel, especially if the purchase flow did not match your expectations.
We also regret that your refund request did not provide the clarity or resolution you were hoping for.
Your case will be reviewed with priority, including the purchase flow, subscription details, billing information, and your refund request, so we can better understand what happened and ensure it is properly addressed.
As Trustpilot is not connected to our support system, we will arrange for our team to follow up based on the information provided, without requiring you to submit another request. If additional details are needed, our team will contact you directly.
We appreciate you bringing this to our attention, and we hope to have the opportunity to improve your experience.
my refund request was denied
Back in 2023 I've purchased an app to MobileTrans - Phone Transfer, to use to transfer data from an old phone to an old phone.
The app never worked, and when I asked for a refund they tried to push me to do troubleshooting steps, which I did and still didn't work. They even directed me to check their FAQ for refund.
Regardless about the refund, at that time they advertised that is Refund guarantee no question asked. They lied to me.
I will will never recommend products from wondershare to no one!
After searching on Google I found another program, and I was able to have my data moved to my new phone, and BETTER it was FREE and open source!
September 13, 2025
Unprompted review
Reply from Wondershare
Hi there,
We’re very sorry to hear about your experience and understand how frustrating it must have been that MobileTrans did not work as expected and that the troubleshooting steps did not resolve the issue for you. We also understand your disappointment regarding the refund request and the experience you had with our support process.
Please accept our sincere apologies for the inconvenience and negative experience this situation has caused. We have received your feedback and will further follow up on your case to better understand what happened and review the issue you mentioned.
Thank you for taking the time to share your experience with us.
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This is a SCAM
I tried the 3 day trial of Wondershare Phone Dr. All I saw was redirects to the page that sells. Like an idiot I bought the software thinking I had a 3 day trial. Turns out that was a lie also. I thought I cancelled the order with a reason given that it did not work. They processed my payment with PayPal and it has not been refunded for 12 days. I tried calling them and got a message to go to the website but there is no way to cancel. I tried emailing and all I get are AI responses that don't really say anything.
April 26, 2026
Unprompted review
Reply from Wondershare
Hi there,
We’re very sorry to hear about your experience and understand how frustrating it must have been to encounter difficulties with the trial, cancellation process, refund status, and support communication. We sincerely apologize for the inconvenience and confusion this situation has caused.
We would like to look into your case further and help follow up on the issue for you. Could you please share the email address associated with your purchase or your order details? With that information, we’ll be able to locate your case and investigate it further.
Thank you for taking the time to share your experience with us.
Signed up for the 3 day free trial for…
Signed up for the 3 day free trial for whatsapp backup and restore. Low and behold i'm charged $7.19 on a rolling contract??? Which I did not sign up for!
Applied for a refund but its nonrefundable! Reason -'we regret to inform you that your case falls outside the refund scope because it belongs to personal reasons', like what does that even mean?
Contacted customer support to appeal but have been ignored.
So its a free trial but you have to pay for it, which you don't find out about until you sign up!!!
I will do like other reviewers have suggested and dispute this charge with my bank.
I would recommend staying clear of this company.
May 5, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your experience.
We’re very sorry to hear about the confusion regarding the trial and the charge that followed, as well as the frustration caused during the refund process. We understand how upsetting this situation must feel, especially if the subscription terms were not clear to you at the time of signup.
We also regret that you did not receive the support response you were expecting after contacting our team.
Your case will be reviewed with priority, including the trial activation, subscription details, billing information, and refund request, to better understand what happened and ensure it is properly addressed.
Please contact our support team again via the app or help center so we can further investigate your case directly.
Thank you for bringing this to our attention.
Reply from Wondershare
Hello,
Thank you for your feedback.
We’re sorry to hear that your experience did not meet your expectations and that the product did not perform as you expected. We understand how frustrating this can be.
If you’re open to it, please consider contacting our support team via the app or help center so we can better understand the issue and assist you.
Thank you for sharing your thoughts.
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