The Software is great to use (very intuitive and creative. Youcan do a lot of editing without needing to subscribe to extras (I have an old perpetual licence). There have been issues of concern in the... See more
Company replied
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There have been times when I thought this product was a bit expensive, but ultimately, it is such a good product, one that is constantly improving, I consider it well worth the costs. It just makes th... See more
Company replied
Love Filmora - except lost a star as packages got reduced 😔. Uni inverter is aeesome, too - have been using it as a pro editor for years, saves me a zillion times! Well done guys!
Company replied
Generally, I like Wondershare products. Their "refunds" policy is difficult to understand, but they worked with me and we have come to an agreement on what went wrong. The products, if they meet yo... See more
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Company details
Written by the company
Founded in 2003, we redefine digital experiences through innovation, offering powerful, simple software used by millions in 150+ countries. We value innovation, creativity, and customer satisfaction. We strive to develop cutting-edge software solutions that empower individuals and businesses to achieve their goals. At Wondershare, we prioritize our customer's needs and strive to deliver exceptional support through AI Chat and email. Reach out to us at your convenience using the link below: https://www.wondershare.com/about/contact-us.html
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3.4
Average
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Scamsite Filmora
This feels like a straight-up scam. My subscription showed as expired and inactive in my account, yet I still received an email saying it would auto-renew. There was no proper cancel option in the dashboard, only “update payment method,” which is clearly misleading. The subscription was still active in the background and linked to PayPal; they could charge me again even after everything looked like it had ended.
I had to go into PayPal myself and cancel autopay just to stop them from charging me. Their customer support is a complete joke; it’s just AI responses with no real help or clear answers. The whole system is sketchy. Be careful with this scamsite
April 18, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your experience.
We’re sorry to hear about the confusion regarding your subscription status and the concerns around auto-renewal. We understand how frustrating and concerning it can be when the account information does not appear clear or consistent.
We also regret that your experience with customer support did not meet your expectations.
We would like to have your case reviewed with priority, including your subscription status, billing setup, and account details, to better understand what happened and ensure everything is correctly handled.
As Trustpilot is not connected to our support system, we will arrange for our team to follow up based on the information provided, without requiring you to go through the process again. If any additional details are needed, our team will contact you directly.
We appreciate you bringing this to our attention.
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Refuse to honour money back guarantee.
Recoverit did not work for my family member and Wondershare refuse to honour their 30 day money back guarantee. Their guarantee is a scam. Don't believe it.
April 18, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your experience.
We’re sorry to hear that the product did not work as expected and that your refund request did not meet your expectations. We understand how frustrating this situation can be.
We take your concerns seriously and would like to have your case reviewed with priority, including the reported issue and your refund request, to better understand what happened and how we can assist you.
As Trustpilot is not connected to our support system, we will arrange for our team to follow up based on the information provided, without requiring you to go through the process again. If any additional details are needed, our team will contact you directly.
We appreciate you bringing this to our attention.
Avoid Wondershare at All Costs
I was set to pay for their product so I opened my paypal page to review and pay for item, but the Wondershare website stopped the process to review payment on PayPal and charged me straight away without me reviewing my payment details properly, Avoid this company at all costs. Plus their 30 day money back guarantee is not real, just another ploy to use their products. Read other reviews before using this company before you think about buying their products.
April 16, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your experience.
We’re sorry to hear about your concerns regarding the payment process and the unexpected charge before you were able to fully review the details. We understand how concerning this situation can feel.
We also regret that your experience with the refund request did not meet your expectations.
We would like to have your case reviewed with priority, including the payment process, transaction details, and your refund request, to better understand what happened and how we can assist you.
As Trustpilot is not connected to our support system, we will arrange for our team to follow up based on the information provided, without requiring you to go through the process again. If any additional details are needed, our team will contact you directly.
We appreciate you bringing this to our attention.
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
Avoid. Scam.
Avoid this is a scam. I cancelled my 3-day trial before it ended but was still charged. The software didn’t work and made no difference to my phone. Refund was refused despite clear cancellation. Very frustrating and poor customer service.
April 13, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your experience.
We’re sorry to hear about the situation regarding your trial cancellation and the unexpected charge, as well as the product not working as expected for your needs. We understand how frustrating this must be.
We take your concerns seriously and would like to have your case reviewed with priority, including the trial period, cancellation timing, billing details, and your refund request, to better understand what happened and how we can assist you.
As Trustpilot is not connected to our support system, we will arrange for our team to follow up based on the information provided, without requiring you to go through the process again. If any additional details are needed, our team will contact you directly.
We appreciate you bringing this to our attention.
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Be very careful with Wondershare…
Be very careful with Wondershare Filmora.
I paid about £48 for the basic Windows version because it appeared to be a fair annual price for a usable product. I then found myself being steered towards extra services at about £21 a month for 12 months. That turns a modest purchase into something far more expensive. My complaint was not “I changed my mind”. It was that the sales process felt misleading. If the cheaper product is mainly there to drive people into costly add-ons, that should be made much clearer before purchase. I cancelled and requested refunds. Wondershare rejected them with a standard response citing its refund policy and failed to address the real point. Follow-up emails were ignored.
Poor customer experience and a refund process that felt designed to deflect rather than resolve. The most amusing part is they then try to get me to resign by offering a 20% discount.
March 30, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for taking the time to share your detailed feedback.
We’re sorry to hear that your experience with the purchase and subsequent services did not meet your expectations. We understand how frustrating it can feel when pricing structure and additional features are not as clear as expected during the process.
We also regret that your refund request and follow-up communication did not provide the clarity or support you were looking for.
We would like to have your case reviewed with priority, including the purchase flow, subscription details, and your refund request, to better understand what happened and how we can assist you.
As Trustpilot is not connected to our support system, we will arrange for our team to follow up based on the information provided, without requiring you to repeat the process. If any additional details are needed, our team will contact you directly.
We appreciate your feedback and take your concerns seriously.
Impossible to get a refund - No customer support at all!
I am writing this because I have no other way to reach Wondershare. I purchased a product by mistake and found the interface extremely difficult to use. I immediately tried to request a refund, but their website is a complete maze designed to block customers from getting help.
I have tried submitting a request (Order ID: CO1879854522065104913), stating that the interface is too complicated and I no longer need the product, but there has been NO response from a real person.
It is unacceptable to take a customer's money and then hide behind an automated bot. If Wondershare is a legitimate company, process my refund immediately. I will not stop until this is resolved, and I will be contacting my bank for a chargeback if this continues.
Order ID: CO1879854522065104913
April 15, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your experience and for providing your order details.
We’re very sorry to hear about the difficulty you’ve encountered when trying to request a refund and reach our support team. We understand how frustrating this must be, especially when you are trying to resolve the issue promptly.
We have noted your order (CO1879854522065104913) and will have your case reviewed with priority, including your refund request and previous contact attempts, to ensure it is properly handled.
As Trustpilot is not connected to our support system, we will arrange for our team to follow up based on the information provided, without requiring you to submit another request. If any additional details are needed, our team will contact you directly.
We appreciate you bringing this to our attention and will do our best to assist you as quickly as possible.
Great for post editing with the drone…
Great for post editing with the drone footage. Like all the different extensions offered. East and great for beginners. Good price foe what you’re get. Ty
March 14, 2026
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
Great product
April 12, 2026
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
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Excellent
Excellent. I recommend this as it is user-friendly and has lots of helpful functions.
April 13, 2025
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
This is a scam beware that the free…
This is a scam beware that the free trial is bullshit. Their products are not doing anything g special and is professionally made to mislead
April 10, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for contacting Wondershare Customer Care.
We are sorry to hear that you had an unpleasant experience with the free trial and felt misled. We completely understand how frustrating this must be, and we are here to help you resolve the issue.
Please allow us to clarify that we do provide a free trial so users can evaluate whether the product meets their needs. During the trial or after it ends, certain features may require a subscription, and related information is displayed on the purchase and checkout pages. However, we sincerely apologize if this was not clear enough and led to misunderstanding.
We take your concerns seriously and would like to further investigate your case and provide assistance. Since this platform does not allow us to access your account details directly, please contact us via in-app Feedback and mention “Trustpilot” in your message. Once submitted, our support team will create a ticket and follow up with you as soon as possible.
Thank you again for bringing this to our attention. We are committed to improving our service and ensuring a more transparent experience for all users.
Malware distributer on your PC
Not recommended. Infected malware comes with your downloads. Crap.
April 13, 2026
Unprompted review
Reply from Wondershare
Hi there,
We’re very sorry to hear about your experience and understand your concern. Please rest assured that our software is safe and does not contain malware. We take security and user trust very seriously.
We sincerely apologize for the inconvenience and would like to better understand what happened in your case. Could you please share more details about the issue you encountered, along with the email address associated with your account or purchase? This will help us investigate further and assist you more effectively.
Thank you for bringing this to our attention.
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
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Simply scam company
Simply scam company, charing customers without even showing properly the final price with VAT and in case of any problem, they try not just send you even legal refunds. Beware from this company, this is second attempt to simply not even do things which they have even described in their terms and conditions.
Anything what even is done by Wondershare I try to avoid at all cost, because it is even broken, customer support is nonexistent as their only intention is to take your money for all cost event if their service is garbage :-D
April 12, 2026
Unprompted review
Reply from Wondershare
Hi there,
We’re very sorry to hear about your experience and the frustration it has caused. We understand how concerning it must be to feel that pricing was not clearly presented, especially regarding VAT, and to be dissatisfied with the refund process and support experience.
Please accept our sincere apologies for the inconvenience and negative impression this has created. We have received your feedback and are taking it seriously. Your case will be further followed up to review the situation in detail and address your concerns appropriately.
Thank you for taking the time to share your experience with us.
This is the worst company I've ever…
This is the worst company I've ever used. They are a scam. Their products do not work. Do not waste your time.
They will steal your money and then when you demand a refund.After a bunch of red tape, they'll say they'll give you one.And they don't and say it takes fifteen days to get it back.There are big jam order.They should take this website down because it does not work.I don't know how all the heavy good reviews
April 5, 2026
Unprompted review
Reply from Wondershare
Dear Customer,
We’re truly sorry to hear about your experience and understand how frustrating this must have been. This is certainly not the experience we want any of our users to have.
Regarding your refund, please rest assured that once a refund is processed, it typically takes 7–15 business days for the amount to be returned, depending on your payment provider. We understand that the waiting time can feel concerning, but this process is handled by the payment platform and bank.
We would really like the opportunity to review your case in detail and make things right for you. Could you please reach out to us directly at customer_service@wondershare.com
with your order information? Our support team will prioritize your case and assist you further.
Your feedback is important to us, and we are continuously working to improve both our products and services.
one of the worst company
one of the worst company, requesting people who want to use this service. First make sure they have solution to fix your problem. Then only take subscription and make sure remove your card details from your account because they keep charging you every month. There customer service sucks. So please be careful.
November 30, 2025
Unprompted review
Reply from Wondershare
Dear Customer,
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations.
We understand your concerns regarding subscription charges and customer support. Please note that our subscriptions are set to renew automatically unless canceled in advance, but users can manage or cancel their subscription at any time through their account settings.
We sincerely regret if you encountered any difficulties when seeking assistance. Providing reliable support is very important to us, and your feedback will be shared with our team for further improvement.
We would appreciate the opportunity to review your case and help resolve any outstanding issues. Please feel free to contact us through our official support channel with your account or order details, and we will do our best to assist you as quickly as possible.
Thank you for your understanding.
Filmora is amazing
One of the products Filmora is amazing. I used it a few years ago and it was really basic. Considering now it has improved a lot and with this AI features is cool.
April 9, 2026
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
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Unreal that a cancel subscription and…
Unreal that a cancel subscription and refund request on the day of renewal is denied! Lost a current and future customer and will be telling my colleagues about my bad experience.
April 9, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your experience.
We’re sorry to hear about the situation regarding your subscription renewal and refund request, especially as this occurred on the same day. We understand how frustrating this must feel.
We would like to have your case reviewed with priority, particularly the renewal timing, cancellation request, and refund eligibility, to better understand what happened and how we can assist you.
As Trustpilot is not connected to our support system, we will arrange for our team to follow up based on the information provided, without requiring you to go through the process again. If any additional details are needed, our team will contact you directly.
We regret that this experience has affected your trust and appreciate you bringing it to our attention.
This company its scam
This company its scam, first false advertising, they claim to bypass power lock and FRS from samsung devices ?
It doesn't work, the 7 day money back its a lie its base on their condition, tech support its not exciting you email for days to get no where, they don't really offer the tools to by pass, and the try to reject the claim for a refund, believe me stay away horrible customer service, worst ever if you product doesn't do what it said how you can charge also trying to go with tech they don't know either its simple don't advertise if you can't deliver on the promise I'll like my money back
April 3, 2026
Unprompted review
Reply from Wondershare
Thank you for sharing your experience.
We’re sorry to hear that the product did not work as expected for your needs, and that you encountered difficulties when trying to get support. We understand how frustrating this must be, especially when the outcome does not match your expectations.
We take your concerns seriously, including your refund request. We would like to have your case reviewed with priority, covering the product functionality and your previous support interactions, to better understand what happened and how we can assist you.
As Trustpilot is not connected to our support system, we will arrange for our team to follow up based on the information provided, without requiring you to repeat the process. If any additional details are needed, our team will contact you directly.
We appreciate your feedback and take your concerns seriously.
Competitive Software to Adobe, But Paywalls After Purchase Have Been Introduced
Love the software. I bought it about a decade ago. Better pricing for what you get compared to Adobe. However, AI integration has made it heavier, and paywalls have been introduced (even after purchasing the full product). I noticed this when Filmora 12 came out.
April 8, 2026
Reply from Wondershare
Hello,
Thank you for your long-term support and for sharing your thoughtful feedback. We truly appreciate your kind words and your experience over the years.
We’re sorry to hear that recent changes, including AI integration and the introduction of additional paid features, have impacted your experience. We understand how important it is for long-time users to feel that the value remains consistent and transparent.
Your feedback is very valuable to us, and we will share it with our team as we continue to improve the product and overall experience.
Thank you again for your continued support.
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