The Software is great to use (very intuitive and creative. Youcan do a lot of editing without needing to subscribe to extras (I have an old perpetual licence). There have been issues of concern in the... See more
Company replied
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There have been times when I thought this product was a bit expensive, but ultimately, it is such a good product, one that is constantly improving, I consider it well worth the costs. It just makes th... See more
Company replied
Love Filmora - except lost a star as packages got reduced 😔. Uni inverter is aeesome, too - have been using it as a pro editor for years, saves me a zillion times! Well done guys!
Company replied
Generally, I like Wondershare products. Their "refunds" policy is difficult to understand, but they worked with me and we have come to an agreement on what went wrong. The products, if they meet yo... See more
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Company details
Written by the company
Founded in 2003, we redefine digital experiences through innovation, offering powerful, simple software used by millions in 150+ countries. We value innovation, creativity, and customer satisfaction. We strive to develop cutting-edge software solutions that empower individuals and businesses to achieve their goals. At Wondershare, we prioritize our customer's needs and strive to deliver exceptional support through AI Chat and email. Reach out to us at your convenience using the link below: https://www.wondershare.com/about/contact-us.html
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3.4
Average
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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My wife has been using it for years for…
My wife has been using it for years for her school presentations. It's a very user-friendly program with many features.
April 8, 2026
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
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Excellent tool for video editing
April 7, 2026
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
Poor customer service (greedy)
I no longer use there service but they still bill me in the subscription. I aksed for refund and they block my email.
April 7, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for bringing this to our attention.
We’re sorry to hear about your experience, especially regarding the ongoing billing and the difficulty you encountered when trying to reach support. We understand how frustrating and concerning this must be.
We would like to have your case reviewed with priority, including your subscription status, billing history, and refund request, to better understand what happened and how we can assist you.
If you were unable to reach us previously, we kindly suggest contacting us again via our official support channels or in-app feedback, as we want to ensure your case is properly received and handled.
We take this matter seriously and appreciate you bringing it to our attention.
I paid for their service but not really…
I paid for their service but not really enjoying value for my money at all
April 3, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for your feedback.
We’re sorry to hear that the service has not provided the value you expected. We understand how important it is to feel that your purchase is worthwhile.
Your feedback is important to us, and we will share it with our team as we continue to improve the overall experience.
Junk
Junk. DO NOT PAY FOR THIS SERVICE!
Found my deleted files as I wanted. I was desperate, so I paid the money- despite my better judgement. When I clicked individually on all of my files I wanted back, a pop up came up asking for MORE MONEY - and would not go away. I could not complete the recovery of the files I needed. Found an app that did it FOR FREE.
April 6, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your experience.
We’re sorry to hear about the difficulty you encountered during the recovery process, especially where files were detected but you were unable to complete the recovery as expected. We understand how frustrating this must have been.
We would like to have your case reviewed with priority, including the recovery steps and feature access, to better understand what happened and how we can assist you further.
As Trustpilot is not connected to our support system, we will arrange for our team to follow up based on the information provided, without requiring you to go through the process again. If any additional details are needed, our team will contact you directly.
We appreciate your feedback and take your concerns seriously.
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SCAM SCAM SCAM website
SCAM SCAM SCAM website - do not use!
I tried to purchase a product, the payment kept failing. I checked the account - no subscriptions, no orders, nothing.
Now I can see I have been charged for an order that seemed to have failed but they have clearly taken money for. The product itself is not available so this is a total scam. I received no invoice or anything.
In addition, there is NO WAY of contacting customer service about it because the product doesnt appear in my account and therefore I have no way of contacting them. The only way is to select a product and follow the steps to contact but the product isnt there. I want a full refund and I'll clearly have to go through my credit card company but im warning you all - do not use this website. To obfiscate the custoemr service element is so obviously bad
UPDATE: The company has replied and it is definitely a scam. They are refusing to refund. AVOID AT ALL COSTS
March 23, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for bringing this to our attention.
We’re very sorry to hear about your experience, especially regarding the payment issue where a charge was made but no order or product appears in your account. We understand how concerning and frustrating this situation must be.
We would like to have your case reviewed with priority, particularly the payment status, order records, and your refund request, to identify what happened and assist you as quickly as possible.
As Trustpilot is not connected to our support system, we will arrange for our team to follow up based on the information provided, so you won’t need to go through the process again. If any additional details are required, our team will contact you directly.
We take this matter seriously and appreciate you bringing it to our attention.
Great software
Been a customer for 2 years now, the constant updates that keep the editing software moving in time with the other more expensive suites are good.
Great editing suite at a great price. Can't complain at all. Have managed to do everything I've needed so far.
April 1, 2026
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
Look carefully before you buy - Unclear pricing structures and unhelpful customer support
⸻
I purchased a Premium licence for data recovery software expecting it to handle recovery from inaccessible drives.
The software was able to scan and identify recoverable data, including lost partitions, but when attempting recovery it either became unresponsive or prompted for further upgrades despite the Premium licence.
The pricing tiers and feature limitations are not clearly explained at the point of purchase, which makes it difficult to understand what functionality you are actually paying for.
I contacted support multiple times and provided detailed information, but the process involved repeated requests and no clear resolution. I was also asked to close a payment dispute before a refund could be processed, which I was not comfortable doing.
Overall, the software appears capable in some areas, but the lack of transparency around features and the aggressive upselling make for a frustrating experience. I would not purchase from this company again.
March 26, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for taking the time to share such a detailed and balanced account of your experience.
We’re sorry to hear about the issues you encountered during the recovery process, particularly where files could be scanned but not successfully recovered, as well as the frustration caused by unclear feature scope and pricing. We understand how this can impact your overall experience.
We would like to have your case reviewed with priority, including the recovery behavior, feature availability under your license, and your interactions with our support team, to better understand what happened and how we can assist you further.
As Trustpilot is not connected to our support system, we will arrange for our team to follow up based on the information provided, without requiring you to repeat the process. If any additional details are needed, our team will reach out to you directly.
We appreciate your feedback and take your concerns seriously.
Scammed me by mistyping words
I purchased their Dr.Fone - Screen Unlock (Android). It clearly mentioned Samsung Galaxy Note 8 lock screen pin removal "WITHOUT DATA LOSS".
I did just that, I purchased it and it didn't work.
March 29, 2026
Unprompted review
Reply from Wondershare
Hi there,
We’re very sorry to hear about your experience and understand how frustrating it must have been to purchase the Screen Unlock feature expecting it to work as described, only to find that it did not meet your expectations.
Please accept our sincere apologies for the inconvenience this has caused. We have received your feedback and are taking it seriously. Your case will be further followed up to review what happened and to see how we can better assist you.
Thank you for sharing your experience with us.
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Love Filmora & UniConverter!
Love Filmora - except lost a star as packages got reduced 😔. Uni inverter is aeesome, too - have been using it as a pro editor for years, saves me a zillion times! Well done guys!
December 1, 2025
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
Bunch of scammers refusing to refund me…
Bunch of scammers refusing to refund me or cancel my membership. They now use AI to make mail answers chatbots which is very annoying. Even when you go pass the chat bot, you'll end up on a guy that essentially serves nothing called Ryan from the support team. The chat bot was more useful than him. That's how bad their service is.
March 18, 2026
Unprompted review
Reply from Wondershare
Hi there,
We’re very sorry to hear about your experience and the frustration this situation has caused. We understand how upsetting it must be to face difficulties with canceling your membership and requesting a refund, as well as your dissatisfaction with the support experience.
Please accept our sincere apologies for the inconvenience. We have received your feedback and are taking it seriously. Your case will be further followed up to review what happened and to see how we can better assist you.
Thank you for taking the time to share your experience with us.
When I was exploring the app prior to…
When I was exploring the app prior to purchasing it looked like the document I was looking for had been found, however after purchasing Wondershare, the document was unable to be opened /read. This is a complete scam. When I applied for a refund it was rejected immediately. Hope no one else falls for the same trap!
April 3, 2026
Unprompted review
Reply from Wondershare
Hi there,
We’re very sorry to hear about your experience and understand how frustrating it must have been to see that the document appeared recoverable before purchase, but then could not be opened after buying the software.
Please accept our sincere apologies for the inconvenience and disappointment this has caused, as well as for your experience with the refund request. We have received your feedback and are taking it seriously. Your case will be further followed up to review what happened and to see how we can assist you.
Thank you for sharing your experience with us.
Scam company
Scam company. Stole my money.
Dont trust them, I bought services from them with a money back guarantee which then ended up being not refunded. They're probably just a bunch of scammers in an office somewhere making fake accounts. Don't spend any money with this company.
March 26, 2026
Unprompted review
Reply from Wondershare
Hi there,
We’re very sorry to hear about your experience and understand how frustrating and upsetting this situation must be for you, especially regarding the refund you expected under the money-back guarantee.
Please accept our sincere apologies for the inconvenience caused. We take this kind of feedback very seriously and would like to look into your case in detail.
Could you please share the email address associated with your purchase or your order details? With that information, we can locate your case and follow up further to assist you.
Thank you for bringing this to our attention.
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Beware of cancellation friction
This company has really bad business practices when it comes to it’s subscription cancellation and refund policy. I have raised the matter with our legal team as I suspect ita policies are in breach of UK Consumer Laws and Standards.
It makes it exceptionally hard to claim a refund on cancellation and its customer service team is unresponsive
March 31, 2026
Unprompted review
Reply from Wondershare
Hi there,
We’re very sorry to hear about your experience and understand how frustrating it must have been to encounter difficulties with cancellation and the refund process, as well as not receiving timely support.
Please accept our sincere apologies for the inconvenience this has caused. We take your feedback seriously and would like to review your case in detail.
Could you please share the email address associated with your purchase or your order details? With that information, we can locate your case and follow up further to assist you.
Thank you for bringing this to our attention.
I purchased the video editing software…
I purchased the video editing software to use on a job for a few months in 2025. I cancelled the auto renew. They charged me again in 2026. They said that I had been warned I would be charged again on email but I didn’t get any email. I just wanted a refund for something I didn’t ask for and will not use
March 26, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your experience.
We’re sorry to hear about the unexpected renewal charge, especially after you had cancelled your subscription and did not receive the notification email. We understand how frustrating this situation must be.
We would like to have your case reviewed with priority, particularly regarding the cancellation status, the renewal charge, and your refund request, to better understand what happened and how we can assist you.
As Trustpilot is not connected to our support system, we will arrange for our team to follow up based on the information provided, without requiring you to go through the process again. If any additional details are needed, our team will contact you directly.
We appreciate your feedback and your patience.
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
Pulling The Wool Over Our Eyes One By One
The software in question initially presented multiple files as recoverable, creating a clear and reasonable expectation that recovery was possible. However, after payment was made, those same files were suddenly classified as “corrupted” and unrecoverable. This sequence of events raises serious concerns about misrepresentation and a potential bait-and-switch experience.
From both established data recovery standards and my own data management training, truly corrupted files cannot be reliably identified or previewed in the way this software initially suggested. The change in file status after payment undermines the credibility of the product’s claims.
I made multiple attempts to resolve this issue directly with Wondershare. These efforts were met with repeated and excessive requests for documentation, which appeared to delay resolution rather than address the problem. After complying, I was informed that my support ticket had been lost, and there is no indication that the files I submitted were ever properly reviewed.
I also want to note that I am autistic and have ADHD. The handling of this situation—particularly the lack of clear communication, repeated obstacles, and dismissal of my concerns—has made me feel unheard and unsupported.
Based on the above, I am formally requesting a full refund of the purchase. I ask that this matter be reviewed promptly and fairly. Thank you for your attention to this issue.
March 29, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for taking the time to share such a detailed account of your experience.
We’re very sorry to hear about the situation you described, particularly regarding the change in recovery results, the difficulties encountered during the support process, and the frustration this has caused. We also sincerely regret that your experience left you feeling unheard and unsupported.
We take concerns like yours very seriously. We would like to have your case reviewed with priority, including the recovery results, the communication history, and your refund request, to better understand what happened and ensure your case is handled appropriately.
As Trustpilot is not connected to our support system, we will arrange for our team to follow up based on the information provided, without requiring you to repeat the entire process. If any additional details are needed, our team will reach out to you directly.
We appreciate your patience and thank you again for bringing this to our attention.
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Wondershare is amazing easy to use
December 1, 2025
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
I was using the APP for PDF for 1 year
I was using the APP for PDF for 1 year. For most of the ODF files it works well. Then I accidentally bought the wrong product. Instead of PDF Element I bought PDFelement AI which is completely different. I wanted to exchange or refund, but couldn't do it automatically. The issue was solved by the support team of the application.
March 30, 2026
Unprompted review
Reply from Wondershare
Thank you for your feedback! We're glad our support team could assist you and resolve the issue. Your satisfaction is our priority!
Wondershare's business practices.
I cancelled my subscription over a month before renewal. I was still charged $22.30.
I spent over an hour trying to resolve through their support with no success. (Got the runaround)
I opened a PayPal dispute — refund was issued immediately.
Draw your own conclusions.
March 26, 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your feedback.
We’re sorry to hear about your experience regarding the subscription renewal and the difficulty you encountered while trying to resolve it through support. We understand how frustrating this must have been.
We’re glad to know the issue has been resolved, but we take your feedback seriously and will review it internally to help improve both our billing process and support experience.
We truly appreciate your feedback.
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