Wool and the Gang Reviews 

6,813
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 396 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the wool and the wide selection of vibrant colors available across many different projects. People also find the creative project kits very helpful, noting that the clear step-by-step instructions and online video tutorials make crafting a truly enjoyable journey. However, some customers also noted frustrating issues with tangled yarn or unexpected knots inside the skeins that made working on their pieces much more difficult. A few reviewers additionally mentioned that package deliveries occasionally took longer than expected or that certain pattern instructions could be more detailed.

What people talk about most

Product

Reviewers highlight positive aspects of product, describing the wool as beautiful, vibrant, and soft.... See more

Quality

People report positive experiences with quality, highlighting that the yarn and wool are soft, beautiful, and... See more

Delivery service

Customers report positive experiences with delivery service, frequently highlighting fast shipping and prompt... See more

Order

Clients share positive opinions on order experiences, highlighting that the website is easy to navigate and... See more

Instructions

Reviewers mention positive feedback about instructions, highlighting that the patterns are easy to follow... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really recommend. I'm am experienced knitter but somewhat rusty. The clear instruction and easy to access videos are invaluable. The techniques have changed over the years. It's great to lear... See more

Rated 5 out of 5 stars

The yarn is beautiful, vibrant and soft, I’m knitting the cardigan kit for my daughter as a birthday present and we chose different colours to the pattern suggestion. I have almost completed the cardi... See more

Rated 5 out of 5 stars

I am a rank beginner at crochet and although the project was said to be “for beginners” I worried I wouldn’t be able to follow the directions. No problem! Perfectly clear step by step instruction and... See more

Rated 5 out of 5 stars

Overall a happy customer. This Company is rather expensive, but has great offers that l make use of. There's a super selection of yarns in a wide range of fabulous colours. Products arrived... See more



Company details

  1. Yarn Store

About Wool and the Gang

Written by the company

FASHION MADE BY YOU.

Powered by the maker movement, Wool and the Gang is a DIY brand revolutionising fashion.

We’re here to make your DIY dreams come true, whether you’re a knit novice or a stitch master you’re welcome to join our gang.

Knitting isn’t just a hobby, it’s a community, a lifestyle, and together we can make a positive change for our planet one stitch at a time.

We regret to inform you that during this busy period, your order may take longer than usual to reach you. We understand this is frustrating when you’re excited to get stitching and we sincerely apologise for this. The WATG team are working hard to get it to you as soon as possible!

We will keep you updated with progress, and in the meantime, if you want to speak to us directly, you can contact our lovely customer services team here.

Thank you so much in advance for your patience, heart you!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

7K reviews

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Replied to 97% of negative reviews

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4.4

All reviews

(6,813)

426 reviews in the last 12 months

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Rated 1 out of 5 stars

Raffia is nice, but a huge mess that is terrible to use.

The raffia I bought from Wool and the Gang has been a pleasure to crochet with. It is sturdy and easy to use. However, the skein is abysmal. I unpackaged it just like many videos showed me- clipping the side straps, pulling from the side and never from the middle- but it continues to loop into the middle and gives me yards and yards and yards of "yarn barf". I've spent almost as much time untangling my project and unwinding and rewinding the skeins as I have crocheting. I am making something VERY simple, yet I have had to cut and restart the raffia about 10 times so far and I am only on the second of three skeins that this pattern calls for. It is hugely disappointing to spend about $80 on materials for a project, yet it is going to turn out poorly because of how the skeins were wrapped and the need to constantly cut the raffia from massive knots. I am frustrated.

June 15, 2026
Wool and the Gang logo

Reply from Wool and the Gang

Hi Melissa,

Thank you for your feedback!

We noticed, you mentioned you are working by pulling from the side instead of inside. We actually find it best to leave the ball band in place, and start working from the inside of the ball.

Please do reach out via the link below so we can help you ensure you have enough raffia for your project!

https://woolandtheganghelp.zendesk.com/hc/en-us/requests/new

Best Wishes,
Customer Service | Wool and the Gang

Rated 3 out of 5 stars

the yarn feels very nice however the…

the yarn feels very nice however the colors are a little different than they appear online. also i would love to have a digital copy of the pattern in addition to the paper one!

June 8, 2026
Wool and the Gang logo

Reply from Wool and the Gang

Hello Gavrielle,

Thank you for your feedback!

We are happy to hear you really enjoyed the feel of our The One Merino. We do try to depict all colours are accurately as possible, but there will always be slight variations from screen to real life.

As for the digital pattern, please check your inbox (or spam folder)!

Best Wishes,
Lara

Rated 5 out of 5 stars

Love my new raffia

Love my new raffia! This is one of the sturdiest raffias I’ve found, making it an excellent choice for bags, hats, and more. Thank you, too, for offering such a wide selection of colors. They’re perfect for summertime projects!

May 31, 2026
Rated 5 out of 5 stars

It’s great!

Found this website when looking for yarn. I was starting crochet as a beginner but the kits have given me the confidence to try even more with my crochet, I never knew I could make so much! Highly recommend!

May 18, 2026
Rated 3 out of 5 stars

It is a clear pattern

It is a clear pattern, and the colour of the rafia is great.

The guide time is overly optimistic and the raffia gets in a mess far too easily.

May 18, 2026
Wool and the Gang logo

Reply from Wool and the Gang

Hello,

Thank you for your feedback!

Due to the paper nature of this yarn you need to be careful when pulling the yarn from the ball, as unlike wool or cotton, the yarn is very smooth and can fall away from the structure of the ball quite easily!

The raffia yarn is held together with 2 strands of extra yarn which are tied around the outside of the ball to protect it. Both of these strands have knots in them, you can cut these strands or undo the knots to start the ball. I find it best to leave the ball band in place, and start working from the inside of the ball. Some people I know put it in a yarn bowl as well to help keep it tidy, or a small project bag where it doesn't have space to move around.

We hope this helps!

Best Wishes,
Customer Service | Wool and the Gang

Rated 5 out of 5 stars

My experience was great!!!

My experience was great!!!
I didn’t have a problem with getting my kit.
I love it!!!
Thank you for your beautiful kits!!!
I received it on time!!!
Keep doing what you are doing!!!
Thank you
Rita Vella

May 11, 2026

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