Wool and the Gang Reviews 

6,813
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 396 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the wool and the wide selection of vibrant colors available across many different projects. People also find the creative project kits very helpful, noting that the clear step-by-step instructions and online video tutorials make crafting a truly enjoyable journey. However, some customers also noted frustrating issues with tangled yarn or unexpected knots inside the skeins that made working on their pieces much more difficult. A few reviewers additionally mentioned that package deliveries occasionally took longer than expected or that certain pattern instructions could be more detailed.

What people talk about most

Product

Reviewers highlight positive aspects of product, describing the wool as beautiful, vibrant, and soft.... See more

Quality

People report positive experiences with quality, highlighting that the yarn and wool are soft, beautiful, and... See more

Delivery service

Customers report positive experiences with delivery service, frequently highlighting fast shipping and prompt... See more

Order

Clients share positive opinions on order experiences, highlighting that the website is easy to navigate and... See more

Instructions

Reviewers mention positive feedback about instructions, highlighting that the patterns are easy to follow... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really recommend. I'm am experienced knitter but somewhat rusty. The clear instruction and easy to access videos are invaluable. The techniques have changed over the years. It's great to lear... See more

Rated 5 out of 5 stars

The yarn is beautiful, vibrant and soft, I’m knitting the cardigan kit for my daughter as a birthday present and we chose different colours to the pattern suggestion. I have almost completed the cardi... See more

Rated 5 out of 5 stars

I am a rank beginner at crochet and although the project was said to be “for beginners” I worried I wouldn’t be able to follow the directions. No problem! Perfectly clear step by step instruction and... See more

Rated 5 out of 5 stars

Overall a happy customer. This Company is rather expensive, but has great offers that l make use of. There's a super selection of yarns in a wide range of fabulous colours. Products arrived... See more



Company details

  1. Yarn Store

About Wool and the Gang

Written by the company

FASHION MADE BY YOU.

Powered by the maker movement, Wool and the Gang is a DIY brand revolutionising fashion.

We’re here to make your DIY dreams come true, whether you’re a knit novice or a stitch master you’re welcome to join our gang.

Knitting isn’t just a hobby, it’s a community, a lifestyle, and together we can make a positive change for our planet one stitch at a time.

We regret to inform you that during this busy period, your order may take longer than usual to reach you. We understand this is frustrating when you’re excited to get stitching and we sincerely apologise for this. The WATG team are working hard to get it to you as soon as possible!

We will keep you updated with progress, and in the meantime, if you want to speak to us directly, you can contact our lovely customer services team here.

Thank you so much in advance for your patience, heart you!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

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Replied to 97% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(6,813)

426 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service and product

I love the kits I have bought, the wool is fabulous and very good to knit with . I have made 4 scarves and a baby jacket. The packing is excellent and the kits provide all that you need for the project.
I love the colours. The only downside is that it’s expensive so I can’t buy as much as I want .

May 12, 2026
Rated 4 out of 5 stars

Unusual style of writing a pattern

Wool seems nice but haven't washed it yet. The wool can split. Pattern is strange there are few measurements. Sizing is worked out by number of rows so you need a row clicker. No photo of garment so that you can compare pattern.

May 11, 2026
Rated 5 out of 5 stars

A beautiful fun and easy cardigan kit

The yarn is beautiful, vibrant and soft, I’m knitting the cardigan kit for my daughter as a birthday present and we chose different colours to the pattern suggestion. I have almost completed the cardigan as it knits up really quickly. My only issue is that the dusty denim yarn had quite a few ‘joins’ other than that it was a wonderful kit. I highly recommend it.

April 27, 2026
Rated 3 out of 5 stars

Problems with delivery

My order didn’t turn up with Evri, and I had to follow this up to find out more. I was told it had been damaged, and they would re-send via DHL. The first DHL parcel turned up with two balls of yarn in the wrong colour, then when the right colour was sent only one ball was sent, so it ended up being one lost Evri parcel and 3 DHL ones to get a fairly small order right.

All the contact I had with them was great, but to choose Evri in the first place to deliver parcels, and then make mistakes when correcting the issue means I don’t feel I can rate them higher.

April 10, 2026
Rated 5 out of 5 stars

Many projects later…

Wool is lovely. Patterns are clear and easy to read. Good to have the back up of the online tutorials. Good also how they keep coming out with new ideas.

April 7, 2026
Rated 3 out of 5 stars

Loved the wool and the design

Loved the wool and the design. Really don’t like the pattern. Not clear at all.

April 7, 2026
Wool and the Gang logo

Reply from Wool and the Gang

Hi Vicky,

Thank you for your feedback!

We are happy to hear that you loved our yarn The One Merino and the design of the My Guy Sweater. On the other hand we are sorry that the instructions for this intermediate level sweater were not clear enough for you. If you did get stuck at some point, please reach out directly via the link below and our knit guru will be able to help you!

https://woolandtheganghelp.zendesk.com/hc/en-us/requests/new

Best Wishes,
Customer Service | Wool and the Gang

Rated 5 out of 5 stars

Fantastic Customer Serive

I received my order in good time. Loved the kit with the pattern, needles and wool. Beautifully presented and great quality.

Then disaster! I left my pattern on a train. Wool and the Gang were so quick to respond and in no time I had a pdf version and was able to continue with my project. Excellent customer service!

May 4, 2026
Rated 5 out of 5 stars

High quality & beautiful colors

Purchased a blanket kit and several skeins of Crazy Sexy Wool bulky yarn. Yarn is soft, colors are fabulous and I can’t wait to get started on projects…. and your packaging is awesome. Will definitely buy more!

March 31, 2026
Rated 5 out of 5 stars

Gorgeous wool and fast shipping

Gorgeous wool and fast shipping. I’ve just started knitting the Audrey sweater in the ivory yarn, it’s so beautiful and soft. So excited to get this project done so I can wear it (summer evenings). Thanks Wool and the Gang x

March 30, 2026

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