Woopcase Reviews

719

•

3.9

Cell Phone Accessory Store

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional product quality and wide variety of creative designs available for phone cases, noting that items look fantastic and fit devices perfectly. Many buyers also warmly appreciate the prompt shipping service, smooth ordering process, and attentive support team that assists during purchases. Some reviewers were not happy with delivery times, mentioning that packages took a full month or even longer to finally arrive at their destination. Others noted occasional communication gaps, such as missing order confirmation emails or difficulties tracking shipments effectively after placing a purchase.

What people talk about most

Product

Consumers find product to be positive, highlighting that the quality exceeded expectations and the design... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the designs exceed... See more

Delivery service

Customers report overall satisfaction and positive experiences with the delivery service. Many consumers... See more

Order

Clients share ambiguous opinions on order experiences, highlighting a stark contrast between smooth... See more

Website

Reviewers highlight ambiguous aspects of website, expressing mixed experiences overall. Some consumers praise... See more

Reviews shaping this summary

I ordered a phone case and I never received a confirmation email (even though the payment went through). When I checked the website to find out why, it said that my account had been suspended and... See more

Company replied

I don't like the timing for the package to arrive, it's too long to wait.

Company replied

Very good products, il bought 3 case, one for Samsung S23 Ultra, one for iPhone 17 Pro Max and one for OnePlus 9, case suits very well, print il very good quality, i recommend this! Très bons produit... See more

Company replied

First of all, I want to say that the case I received is absolutely beautiful--even better than it looks on the website. I would (and will) definitely order another, and will recommend Woopcase to m... See more

Company details

Cell Phone Accessory Store

Written by the company

Phone cases with ❤️ From Paris 🇨🇵 to 🌍 Online shop 24/7 www.woopcase.com

Contact info

3.9

Great

719 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 48 hours

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

May 16, 2023

JULIE WAS OUTSTANDING TO WORK WITH…

JULIE WAS OUTSTANDING TO WORK WITH THANK YOU SO MUCH FOR DELIVERING MY ITEMS ON TIME AND EXACTLY WHAT I REQUESTED. THE ADDITIONAL ITEM WAS RIGHT ON TIME I HAVE NOTHING BUT PRAISE AND WILL RECOMMEND YOUR COMPANY WITH A 5 STAR RATING

THANK YOU
DON/GABY JONES

May 11, 2023

Unprompted review

Reply from Woopcase

Sep 5, 2023

Dear Donald,

Thank you for taking the time to give us a positive review on Trustpilot. We are glad to hear that you had a great experience with our company and that you are satisfied with our products/services.

Our team works hard to provide quality products/services and exceptional customer service, so it's always gratifying to hear that our efforts have paid off.

We really appreciate your comment and hope we have the pleasure of serving you again in the future. If you need help or have any questions, please don't hesitate to contact us.

Best regards,

Jade @Woopcase

Apr 7, 2023

woopcase company lying to us.I ordered cover and other things for…

I ordered cover and other things for iPhone 14 pro already 1 month left nobody contact me but my order was approved from company..
I sent already them message nobody answered why like this?

March 7, 2023

Unprompted review

Reply from Woopcase

Apr 7, 2023

Hello,

You sent an e-mail to our customer service 6 hours ago, replies are in 24h to 48h, it's normal you still haven't got an answer. I am looking into your order and I will be contacting you via e-mail to resolve this issue.

Thank you very much.

Mar 22, 2023

Fake pictures on their website.

Fake pictures on their website.
They show you a cover and send you a totally different one ?
I ordered an Aesthetic heart Cover for an iPhone 7. Slim transparent sides and a rounded hole for the camera.
The cover they’d send got huge black ribbed sides and a squared hole for the camera.
You don’t get what you buy here on woopcase.com.
254650v3ac

March 22, 2023

Unprompted review

Reply from Woopcase

Updated Apr 24, 2023

Dear Simon,

Thank you for sharing your feedback with us. We're sorry to hear that you're not satisfied with the product you purchased from us. We strive to provide high-quality products that meet our customers' expectations, and we apologize that we fell short in this instance.

We understand that you've been in contact with our customer service team and that they have already offered you the option to return the product for a refund. We hope that this solution has been helpful to you, and we encourage you to take advantage of this option if you haven't already.

Best regards,

Jade @Woopcase

Updated Mar 7, 2023

The case is very good. The back feels like very high quality and is also very strong. Definetly recommend.

The only thing is to remember before ordering your case is that
You cant exactly track your case.

November 27, 2022

Unprompted review

Jan 2, 2023

Great Quality 👍

There was a delay to Delivery however when the phone cases eventually arrived, I was extremely happy with the order.

Great Quality!

Will definitely order again!

December 31, 2022

Unprompted review

Reply from Woopcase

Updated Jan 17, 2023

Hello Tee,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

-

Bonjour Tee,

Merci de nous avoir laissé un commentaire aussi merveilleux. Nous sommes ravis que vous ayez aimé votre expérience ; notre personnel sera certainement heureux de lire ce que vous avez écrit.

L'expérience et la satisfaction de nos clients sont notre priorité, et votre commentaire réaffirme le travail acharné que nous accomplissons chaque jour. Nous vous remercions donc de vos aimables paroles et nous avons hâte de vous revoir.

Dec 29, 2022

Woopcase is reliable

My experience with Woopcase was very positive. i had some issues with my first order, but the team at Woopcase helped me out with these issues wonderfully. The phone case arrived as described given the current postal strikes in the UK.
I would definitely order from Woopcase again as the quality of the phone case is very good and came exactly as described. 10/10

December 29, 2022

Unprompted review

Reply from Woopcase

Updated Jan 17, 2023

Hello Emma,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

-

Bonjour Emma,

Merci de nous avoir laissé un commentaire aussi merveilleux. Nous sommes ravis que vous ayez aimé votre expérience ; notre personnel sera certainement heureux de lire ce que vous avez écrit.

L'expérience et la satisfaction de nos clients sont notre priorité, et votre commentaire réaffirme le travail acharné que nous accomplissons chaque jour. Nous vous remercions donc de vos aimables paroles et nous avons hâte de vous revoir.

Dec 26, 2022

Customisation looks beautiful

Phone cover fits like a glove. I've dropped the phone several times and it's been thrown in amongst keys in my handbags, it hasn't a scratch on it after a few months. I really love the image on the customized screen too. There's a slight shimmer to it which makes it even prettier. I love this company. I trust them and recommend them to my friends.

December 26, 2022

Unprompted review

Reply from Woopcase

Updated Jan 17, 2023

Hello Ciara,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

-

Bonjour Ciara,

Merci de nous avoir laissé un commentaire aussi merveilleux. Nous sommes ravis que vous ayez aimé votre expérience ; notre personnel sera certainement heureux de lire ce que vous avez écrit.

L'expérience et la satisfaction de nos clients sont notre priorité, et votre commentaire réaffirme le travail acharné que nous accomplissons chaque jour. Nous vous remercions donc de vos aimables paroles et nous avons hâte de vous revoir.

Dec 19, 2022

The product is true to what I ordered…

The product is true to what I ordered, quality is good and I received it on time. Too bad we can't track the order once shipped.

December 18, 2022

Unprompted review

Reply from Woopcase

Updated Jan 17, 2023

Hello Lucile,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

-

Bonjour Lucile,

Merci de nous avoir laissé un commentaire aussi merveilleux. Nous sommes ravis que vous ayez aimé votre expérience ; notre personnel sera certainement heureux de lire ce que vous avez écrit.

L'expérience et la satisfaction de nos clients sont notre priorité, et votre commentaire réaffirme le travail acharné que nous accomplissons chaque jour. Nous vous remercions donc de vos aimables paroles et nous avons hâte de vous revoir.

Dec 8, 2022

Good quality of customized cover

I’ve ordered a customized cover for iPhone. I was really surprised about the good quality of the product!
The company said it would arrive in 10 days and it did.
So I’m happy🎉

December 7, 2022

Unprompted review

Reply from Woopcase

Updated Jan 17, 2023

Hello Malene,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

-

Bonjour Malene,

Merci de nous avoir laissé un commentaire aussi merveilleux. Nous sommes ravis que vous ayez aimé votre expérience ; notre personnel sera certainement heureux de lire ce que vous avez écrit.

L'expérience et la satisfaction de nos clients sont notre priorité, et votre commentaire réaffirme le travail acharné que nous accomplissons chaque jour. Nous vous remercions donc de vos aimables paroles et nous avons hâte de vous revoir.

Nov 23, 2022

Very good photo and case

Very good photo and case. I will buy again now that I know how to turn the photo at long or short to fit into backdrop. Thank you Woopcase.com

November 17, 2022

Unprompted review

Reply from Woopcase

Updated Feb 7, 2023

Hello Keith,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

Nov 9, 2022

A few months ago I ordered a case from woopcase and the result was fantastic. I wanted a special case, so I needed to be able to customize it in detail, and so it was! I am delighted and recommend it.

January 27, 2022

Unprompted review

Reply from Woopcase

Updated Feb 7, 2023

Hello Adriàn,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

Oct 1, 2022

100% protection

I was looking for the nice personalised phone case on the Internet when I spotted Woopcase site. They looked nice so I ordered one. Didn't think much of it but when it came I was honestly surprised. It wasn't just looking good, made exactly how I wanted, but the quality of the case I can guarantee you it's awesome.. My phone fell down from the first floor and guys, nothing happened. I'm surprised with everything about this case. Strongly recommended.

September 29, 2022

Unprompted review

Reply from Woopcase

Updated Feb 7, 2023

Hello Ane

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

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