Woot Reviews 

193
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, most reviewers were let down by their experience overall. Many customers reported significant problems with the products received, including items being defective, not working, or not matching the description. Orders frequently arrived with incorrect items, missing parts, or were lost in transit, leading to frustration. Reviewers consistently found customer service to be unresponsive and difficult to contact, often receiving no replies to emails or support tickets. The inability to reach a person by phone and the lack of effective resolution for issues were common complaints. However, some customers also noted that they had positive experiences over many years, with numerous successful orders. A few other people also felt that issues, such as broken items, were sometimes resolved quickly with replacements or refunds.

What people talk about most

Product

Clients share negative opinions on product quality, with many reporting receiving defective items, such as... See more

Order

Users describe significant dissatisfaction with their order experiences, often encountering issues such as... See more

Customer service

Reviewers mention negative feedback about customer service, with many expressing significant dissatisfaction... See more

Customer communications

Customers consistently note negative experiences with contact, often struggling to reach support or receive... See more

Quality

People report negative experiences with quality, often receiving defective or incorrect items. Customers have... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Bought a portable a/c from this collection of crooks a few years ago. Worked great for about a week, then became intermittent and failed completely shortly thereafter. Messaged woot in an attempt to g... See more

Rated 1 out of 5 stars

I got my order today and pants had wrong fabric. I tried to return my pants on line and I am not able to return. It says "Unfortunately this order is no longer available for Return. If you have furthe... See more

Rated 1 out of 5 stars

It may be associated with amazon but that is all. Tracking number doesn’t work, no phone assistance and sending an email to no one is not helpful. It feels like i dropped my money down the toilet. I... See more

Rated 1 out of 5 stars

Beyond terrible. Ordered a black thermostat they sent a white one. In addition to being the wrong color, was completely scratched up and chipped. I wrote to them and didn't hear back, but they sent a... See more


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1.4

Bad

TrustScore 1.5 out of 5

193 reviews

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No recent history of asking for reviews

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1.4

All reviews

(193)

38 reviews in the last 12 months

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Rated 1 out of 5 stars

Adirondack chairs actually just a pile of scrap wood

Recently (July 28, 2015), I ordered two Adirondack chairs from Woot. Total was about $130.00. Ad claimed they were made of cypress. Turns out they were sloppily stained soft pine. The hardware was very cheap. Screw heads disintegrated as they were turned. Chairs came partially assembled. Quality was so poor that the factory assembies pulled apart with ease. Screws pulled right out of the wood. I didn't get as far as actually sitting on them. Had I tried, I believe they would have collapsed into a pile of scrap. I complained to Woot in a detailed email. Twenty four hours later, they wrote back and asked for a detailed description of the problem. They said that once they received the email and some photos they would decide if they would help. I'm just going to charge back the order with the credit card company. I'm done with them for good.

August 7, 2015
Unprompted review
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Rated 5 out of 5 stars

Great company!

I have always had a wonderful experience with woot! The shipping prices are reasonable and they always have great prices. I only wish I'd get a BoC one day....my ultimate dream!

April 23, 2015
Unprompted review
Rated 5 out of 5 stars

I have been ordering for almost a decade - always a good experience

I have ordered refurbished and new electronics, homegoods, and the tshirts from these guys. Everything arrives quickly, and as described. It is a daily routine to check their family of websites. Shipping is only $5 no matter how much you fill the cart.

They provide the model number in their posts - you can easily search out reviews on the products and compare pricing elsewhere on the web before ordering.

September 14, 2014
Unprompted review
Rated 1 out of 5 stars

Poorly Made Goods

I purchased a watch that MSRP listed for $1000+ and discounted for $99. Thinking that I got a deal when I purchased it... Later turned out feeling more like a scam. The watch came in a "paper box", with a poorly print warranty card (quality is probably worse than a business card), and a separate paper manual instruction that is unclear with how to setup the phone. Watch is poorly made, the dial is defective and not able to turn when received. Woot refused to provide any return.

Never ever again!

August 8, 2014
Unprompted review
Rated 5 out of 5 stars

Good deals

I always find good deals on woot. Shipping isn't always fast, but I find things at prices that I wouldn't be able to find anywhere else.

June 26, 2014
Unprompted review
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Rated 3 out of 5 stars

Great Prices, not great customer service.

Products can take a very long time to ship, it's also a gamble if what ships will even work. Shipping something DOA can be a pain as they are one of the slowest sellers I have dealt with. It's definitely a buy at your own risk kind of thing.

With that said though....... they really have some great deals. Sure the products are refurbs, but for the price it can be hard to pass up. I always get what I purchase in working order, it's just a matter of when lol.

August 9, 2011
Unprompted review
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Rated 4 out of 5 stars

A humorous experience, at the least

I usually check woot daily and always get a kick out of their product descriptions. I've ordered 2 or 3 times from them and found that to be their only area lacking. They ship relatively fast but you do get what you pay for. They'll always have the cheapest price around, just be sure you research the product beforehand and decide if that price is still worth it to pay.

April 27, 2011
Unprompted review
Rated 4 out of 5 stars

fun site

woot is a very fun site, always making me laugh, with cute descriptions and decent items, i like them a lot

June 11, 2010
Unprompted review
Rated 5 out of 5 stars

Ive enjoyed woot for many years...

But as some of the other reviews say, make sure you read a few reviews on the products you are buying. I've always taken time and thought about my purchases so I have never had any problems.

April 9, 2010
Unprompted review
Rated 5 out of 5 stars

Shop in confidence

I have been buying from woot.com for years and they always deliver exactly what is on their sale page of the day. Their communication is excellent, order confirmation, shipping confirmation, etc. I have never had a problem.

December 30, 2009
Unprompted review
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