Quite expensive, but overall satisfied with what they offer. If you purchase the base plan, there isn't much you can do with customization, and most of the features require upgrades, which is a bit a... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Trying to work within one of your themes has been a steep uphill learning process. I wish your interface and UX was easier to understand and faster to figure out. Your helpful support videos were defi... See more
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Nick was incredibly knowledgeable, patient and easy to understand. His follow up videos were very helpful and made it easy for me to work on my website on my own schedule. I am closer to launching my... See more
Company replied
Great! I've ditched elementor and using Gutenburg alone. So much simpler. The addition of 'Claude" ai assistant has taken things up a notch as well. If you have a wordpress self hosted site do yoursel... See more
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Company details
- #57 of 62 best companies in Web Hosting Company
- #229 of 245 best companies in Business to Business Service
- #42 of 52 best companies in e-Commerce Solution Provider
- #283 of 336 best companies in Software Company
- #65 of 79 best companies in Software Vendor
- #25 of 29 best companies in Website Designer
About WordPress.com
Written by the company
Powering everything from personal blogs to billion-dollar company websites, WordPress.com is the all-in-one platform designed for success.
Where others cut corners with off-the-shelf solutions, we're built from the code to the metal to make WordPress sing — with 20+ years of expertise behind us. We offer lightning-fast, fully managed hosting, so you can focus on your business, not technical headaches.
Why WordPress.com?
- Endless possibilities: Whatever you’re building, we’ve got you covered — from personal blogs to online stores, portfolios to professional service sites, and more.
- Unmetered traffic: No bandwidth limits or visitor caps, so your success never comes with surprise overage fees.
- Built for WordPress from the ground up: Custom 28+ location CDN, burst scaling, automated data center failover, and 99.999% uptime.
- Fully managed hosting: No technical skills necessary — we handle hosting, security updates, daily backups, and maintenance automatically.
- Unbeatable security: Sleep easy with 24/7 security monitoring, malware scanning and removal, DDoS and WAF protection.
- Developer-friendly tools: Staging sites, GitHub deployment, SFTP/SSH, WP-CLI, and direct wp-admin access.
- 24/7 support: Round-the-clock assistance from the WordPress experts.
Whatever you’re building, with WordPress.com you get everything you'll ever need to build and grow your site — all in one place.
Written by the company
Contact info
United States
- www.wordpress.com
3.6
Average
4K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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The Site is Easily Navigated
The site is easily navigated and the tools are more than I expected as far as building my site and getting help for any questions.
February 2, 2026
Unprompted review
Reply from WordPress.com
Hi there
We really appreciate you taking a moment to leave this note. It’s encouraging to know that setting things up has felt straightforward and that the resources available have supported you when questions came up. If there’s anything else you’d like help with as you continue, just let us know.
Warm regards
The WordPress.com Team
I’m just getting started on my website
I’m just getting started on my website. I have used Wordpress for websites! Wordpress is one of best websites!
February 2, 2026
Reply from WordPress.com
Hi there
Thank you for the feedback and for the vote of confidence. It’s great to hear you’re beginning a new site, and we’re glad to be part of it. If you need help at any stage, we’re always here to assist.
Kind regards
The WordPress.com Team
Got a refund of $300
My WordPress, my app. Guess what, I made a mistake by paying for a wrong plan 300$ instead of 30$. But look, I was all worried to lose this money, but I was surprised to find that they can refund as long as you register your complaint within 14hrs. And finally, a reverse was made in 7working days. Thank you, I truly recommend WordPress
Mr surprise
Uganda
January 21, 2026
Unprompted review
Reply from WordPress.com
Thanks so much for sharing this, and we’re really glad everything worked out. Mistakes can happen, and it’s great to hear the situation was resolved smoothly and within a reasonable timeframe. We appreciate the recommendation and are happy to have you with us. Anyone can checkout our refund policy here: https://wordpress.com/support/refunds/.
All the best
The WordPress.com Team
WP engineer showed focus on my issue
WP engineer showed focus on my issue - I could tell that they ask questions of my particular interest and patiently give solutions to what aggravated me, in my work.
January 23, 2026
Unprompted review
Reply from WordPress.com
Hi there,
Thank you so much for taking the time to leave this wonderful review! We're thrilled to hear that our support team was able to help you and that you felt heard throughout the process.
Feedback like yours truly makes our day. If you ever need assistance in the future, we'll be here to help!
My guess was wrong initially .
My guess was wrong initially .
But its not simple domain providers like others.
Wordpress is so powerful. That you can make it whatever you want. its 100% amazing.
I thank wordpress to help my ideas & Plans.
January 30, 2026
Unprompted review
Reply from WordPress.com
Hi Prem,
Thanks so much for your kind feedback! We're happy to know that our platform could leave such a good impression on you. We wish you continued success with your endeavors and managing your website, and please feel free to reach out anytime if you need help from our support team.
Best regards,
The WordPress.com Team
Nick Was Incredible
Nick was incredibly knowledgeable, patient and easy to understand. His follow up videos were very helpful and made it easy for me to work on my website on my own schedule. I am closer to launching my website which has been langusing for months, thanks to Nick! Given my Blog is about my grief, I really appreciated Nick's compassion and thoughtfulness throughout our session.
January 22, 2026
Unprompted review
Reply from WordPress.com
Hi there
That’s such wonderful feedback — thank you for sharing your experience! It’s great to hear that Nick’s guidance and follow-up videos gave you the clarity and confidence to move forward with your site. Wishing you all the best as you get ready to launch your blog.
Kind regards
The WordPress.com Team
Does most everything I need
Easy to use. Have been blogging for 5 years with WordPress. They provide most everything I need. I can post daily, weekly or whenever. It is totally up to me.
January 29, 2026
Unprompted review
Reply from WordPress.com
Hi there
That’s wonderful to hear! It’s great that you’ve found WordPress easy to use and flexible for your blogging schedule. We love that it gives you the freedom to share on your own terms. Thanks for being part of our community for the past five years!
Kind regards
The WordPress.com Team
BEWARE of WordPress
BEWARE - wordpress literally behaves like some kind of cheap, street MAFIA!
Even though I supposedly have the right to a FREE VERSION of the website, when my "Premium Plan" expires, in PRACTICE it is completely different/contra = they did something that made it IMPOSSIBLE to visit my website, primarily because the browser does not want to open it for SECURITY REASONS: the Browser claim that "it is dangerous to open my website on wordpress, because there is a risk of THEFT of credit cards, passwords".
I also have a screenshot of all that, if you need proof.
I haven't even mentioned the other negatives yet:
- the actions are terribly complicated.
- they are indescribably boring with a 'reminder' that I have to pay up soon (Premium).
-at least 2-3 times a DAY they sent me warnings that "I have to top up soon", and so every month before the expiration date.
Well, just because of so much spamming I'm leaving you!
And where are these strange and suspicious (hidden blackmail??) actions with my site JUST BECAUSE I DID NOT CONTINUE paying for the 'Premium Plan'.
January 27, 2026
Unprompted review
Reply from WordPress.com
Thank you for taking the time to share your experience, and we’re sorry for the frustration this caused you. When a paid plan expires, and a custom domain is involved, the site address will change from your custom domain (e.g., yourdomain.com) back to the free address (e.g., yoursite.wordpress.com) or redirect accordingly—some browsers may flag that change and show a security warning. Those warnings are generated by the browser, not by WordPress.com, but we’re happy to investigate your specific site if you contact us via the Help Center while logged in to your account.
We also hear you on the plan reminder emails—if you’re choosing not to renew and want the plan to expire, those reminders can be safely ignored.
- The WordPress.com Team
My company deals with management consulting
My company deals with management consulting, and within that, we provide content services for websites. We managed to migrate the content of our WordPress sites but it was with some difficulty.
January 26, 2026
Unprompted review
Reply from WordPress.com
Hi there
We appreciate the feedback. It sounds like the move was ultimately successful, but not without a few hurdles along the way. We’re really glad to have you on board, and please know that our support team is always available to help if you run into questions or need guidance along the way.
Warm regards
The WordPress.com Team
Terrible platform
Terrible platform! Stole money from me and can't get a refund because you need to be a paying customer to get real support, absolute scammers!
January 19, 2026
Unprompted review
Reply from WordPress.com
Hi Alex,
Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating this must feel. We’re happy to take a look at your case and see what happened. We’ve requested more details (such as your email address) so we can contact you via email and review this with you.
Best regards,
The WordPress.com Team
To everyone out there who wants to get…
To everyone out there who wants to get their business on the internet, it is now possible thanks to WordPress. I started a company (piq2.co.za) on WordPress which specializes in getting your business online, which would not be possible without WordPress. WordPress made this so simple. They helped us get our customer portal, and even a team portal of the ground so we can do the same for you. 5 stars.
December 17, 2025
Unprompted review
Reply from WordPress.com
Hi there
Thanks so much for sharing this — we really appreciate it! It’s great to hear how WordPress helped you launch piq2.co.za and build both a customer portal and a team portal with ease. Stories like yours show what’s possible when the right tools are in place. We’re glad WordPress.com could support your journey and help you do the same for your own clients.
Warm regards
The WordPress.com Team
The system is working well and the…
The system is working well and the support we received was invaluable - being new to this kind of service.
October 6, 2025
Unprompted review
Reply from WordPress.com
Hi there
Thank you for sharing your experience! It’s great to hear that everything is running smoothly and that our team could help make the process easier as you got set up. We’re always here if you need guidance or have questions in the future.
Kind regards
The WordPress.com Team
Easy edits
Pick a page and edit it. No fluff. The bigger changes can be clunky when organizing blocks on a page.
January 1, 2026
Unprompted review
Reply from WordPress.com
Hi there
Thank you for your feedback! The block editor gives you a lot of control, and when you’re making larger layout changes, using the List View can really help streamline organising and moving blocks. All the best!
The WordPress.com Team
Great site and will be very helpful
This was a great site and easy to use
January 13, 2026
Unprompted review
Reply from WordPress.com
Hi Terry,
Thank you for your feedback. We’re glad to hear our platform is working well for you.
We appreciate you choosing WordPress.com!
Best regards,
The WordPress.com Team
WP was always writer-friendly
WP was always writer-friendly, started as a blog site but has added features over the years. I used it a long time for a popular newspaper column I did and updating content was by far the easiest of any of the platforms I was familiar with. I've used it since 2010 and am still active.
January 1, 2026
Unprompted review
Reply from WordPress.com
Hi Richard,
Thank you for your feedback. We’re glad to hear WordPress.com has continued to work well for your needs. We really appreciate you being with us since 2010!
Best regards,
The WordPress.com Team
Claims Free. Is one of the most expensive.
Claims free. Charges 6X as much as competition. The site builders outdated. They make you think with such limited options and a horrible interface these are just problems you deal with for free. After putting in 11 hours building my site they popped up a plan starting at 18.99 a month. The competition is better in every way. 1/6 the price and strait forward.
This is classic dark-pattern marketing with ambiguous wording to mislead and misinform.
Think twice before giving them your money.
January 10, 2026
Unprompted review
Reply from WordPress.com
Hi Jake,
Thank you for your feedback. We’re sorry to hear about your experience and appreciate you sharing your concerns.
It is possible to create and keep a free site on WordPress.com. That said, some features and tools are part of our paid hosting plans. We outline what’s included with free sites and each paid plan here: https://wordpress.com/support/plan-features/
Regarding pricing, we offer multiple plans with monthly and annual payment options, and costs vary based on the features you choose. We’ve requested more details so our team can follow up and see how we can help clarify your options or address any issues you ran into.
Best regards,
The WordPress.com Team
Great way to follow our travel....
I have been using WordPress for a few years now and love this format. Mainly used to blog and track our travels and my friends and family love to follow along. I would like to know how do I print out a copy of my blogs? Can't seem to figure that out.
Great customer experience!!!!!
January 8, 2026
Reply from WordPress.com
Thanks so much for the kind words — we’re really glad to hear you’ve been enjoying WordPress for sharing your travels!
WordPress.com doesn't have a built-in print feature, but there are a couple of good options for getting printed copies of your blog.
The easiest approach is using "blog-to-book" services that can import your WordPress.com content and create a printed book. Services like BlogBooker and PixxiBook specialize in turning blogs into physical books.
Alternatively, you could export your content and then format it for printing using a word processor. First, export your content from Tools → Export in your dashboard - this gives you an XML file. Then import that file into a word processor like Microsoft Word (it can handle WordPress exports). Once imported, you'll need to clean up the formatting since WordPress content doesn't always transfer perfectly. Remove any unwanted HTML code, adjust fonts and spacing, add page breaks between posts, and create a table of contents if you want one.
All the best
The WordPress.com Team
Tech Assistance from Nick, WP Happiness Engineer
I had another virtual meeting with Nick, WP Happiness Engineer. Nick is available and knowledgable. He listens, then makes recommendations. And true to his promise, always sends detailed instructions with screenshots on the how-to’s of tweaking my website. I highly recommend Nick to anyone needing WP assistance.
January 5, 2026
Unprompted review
Reply from WordPress.com
Thanks for sharing this — we really appreciate you taking the time to leave such thoughtful feedback. It’s great to hear Nick has been so helpful and that the follow-up guidance has made it easier to make changes with confidence.
We’ll be sure to pass this along to him.
The WordPress.com Team
On a scale of one to mid, it's mid
What attracted me to Wordpress was its free subdomain name (yourdomain.wordpress.com). While I did successfully create a rough website with Wordpress, its usability and functionality is incredibly difficult even for someone like myself who has two other websites with a different web client.
Ultimately, I believe what intimidates people about websites is that they seem technologically complicated. Having successfully built other websites using other web platforms, I have witnessed how these platforms take the complication of websites and shave it down to bite size pieces a typical person could easily digest. As a former user, I do not believe Wordpress provides that platform for that typical person.
January 1, 2026
Unprompted review
Reply from WordPress.com
Hi there,
We sincerely appreciate your honest feedback!
Your comments are valuable and help us better understand where expectations and experiences may not align. We truly appreciate you sharing your perspective, and we’ll make sure this feedback is shared with the appropriate teams for consideration.
If you ever consider WordPress again, we're here to help. Please feel free to reach out to us. We'll be here every step of the way.
Thank you again for your honesty and for giving WordPress.com a try!
Best regards,
The WordPress.com Team
Do Not Use if you are not already experienced
This is one of the most difficult sites on which to create a website. Even the AI, when it was available, could not navigate me through the complex maze of this website platform. Admittedly, I am not a pro by any means, but I AM able to use another platform with much greater ease. Wordpress.com was so bad, I just canceled the account and took the loss (for a year's worth of payments). And for me to give up 10 out of 12 months of the prepaid account that's pretty bad. Save your money and find a simpler platform.
December 1, 2025
Reply from WordPress.com
Hi there,
I'm really sorry to hear that your experience with WordPress.com was so frustrating — that’s definitely not what we want for anyone using our platform. We understand that ease of use is important, especially if you're not a web pro, and it’s clear we missed the mark for you.
If you ever decide to give WordPress.com another try, we’d be more than happy to help. We can even re-add the remaining time from your original plan back to your account. Our plans include support, so we’re here to walk you through anything — whether it's answering questions, sending you step-by-step guides, or helping you set things up.
Thanks again for your feedback — it helps us improve.
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