Unfortunately 10 days after my order was placed it still hasn't arrived. I've had no email communication. I have phoned and left a message, messaged on Instagram and emailed with no response. Poor cus... See more
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My purchase was made as a present, however I have been told that it arrived last week, well within the delivery estimate. Thank you! Due to distance and COVID lockdown, I have been unable to actually... See more
Company replied
Good reliable service. Books were excellent quality and perfect for my twin granddaughters second birthday. The books were Bizzy Bear Ambulance Rescue and Bizzy Bear Fire Rescue and were really releva... See more
Company replied
Great website with unique games and puzzles for children which are colourful, fun and enable learning (without them knowing 😃)! Great price and very fast delivery. Would highly recommend and ha... See more
Company replied
Company details
Written by the company
WordUnited is an online shop for educational toys and books as well as a publisher, bookseller and educational supplier. WordUnited develops and suppliers children’s books, award-winning toys and exceptional learning resources for children from birth to 11 years old to nurture learning and development. Our early years toys for babies and toddlers include sensory play, messy play, imaginative play, outdoor play and small world. For preschoolers and children from 5 to 11 years old, explore our wide range of educational books and toys that promote literacy, maths, science, arts & crafts, ICT, languages, history, geography and physical development. Our resources facilitate independent learning and self-assessment. Also, discover our resources for children with special needs (SEN) and our multicultural toys and books. Each of our products supports and complements the requirements of the EYFS and Primary National Curricula. WordUnited is a trusted member of the British Educational Suppliers Association (BESA), the Publishers Association, the Independent Publishers Guild and the Booksellers Association.
Contact info
WordUnited Ltd, Unit 4, Tunstall Arrow South James Brindley Way, ST6 5GF , Stoke-on-Trent, United Kingdom
- +44 (0) 1782 698558
- info@wordunited.com
- www.wordunited.com
3.9
Great
340 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gold service with decent delivery time
Gold service with decent delivery time. It is a shame that they have such a high shipping cost
October 9, 2021
Reply from WordUnited
Thank you very much for your feedback and we are glad you are happy with the service. Our shipping cost is only £2.95 for orders below £40, and free for orders above £40. We only use tracked couriers services and charge less than the actual shipping cost.
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Great and speedy delivery
September 3, 2021
Absolutely excellent service
Absolutely excellent service, despatch confirmation was lightning fast, delivery was next-day, item was perfect. Could not ask for a better transaction. We will use WordUnited again in the future without hesitation.
September 2, 2021
Reply from WordUnited
Thank you very much for your kind comments! We are very happy our service and product met your expectations.
Ordering very easy.
Ordering very easy- delivery and packaging (lovely packaging) of product 10/10. Would definitely recommend. Also the only site I found with the product.
July 28, 2021
Reply from WordUnited
We are delighted you are happy with the shopping experience on WordUnited and with the product. Thank you very much for the great feedback :-)
This was an unknown website for me but…
This was an unknown website for me but impressed by the selection of toys on offer. The microscope I bought looks robust - untried at time of writing. Delivered within a couple of days as requested. Would use this site again.
July 16, 2021
Reply from WordUnited
Thank you for the great feedback and we are delighted you are happy with the microscope and delivery speed :-)
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Another great purchase
Rapid delivery, lovely products, overall another great experience! Love my WordUnited purchases, never disappointed. Thanks!
May 15, 2021
Reply from WordUnited
We are pleased to hear you were satisfied with your experience shopping at WordUnited, including the products and delivery speed! Thank you for your great review :-)
Great company
Never used this company before, easy website to navigate, very competitively priced, item came in time stated, constantly updated on arrival times, slight problem with item but was rectified instantly, so pleased will be recommending and using again.
May 15, 2021
Reply from WordUnited
Thank you for sharing your helpful feedback! We are delighted to hear that you were pleased with WordUnited's website, competitive prices and delivery speed :-)
Excellent service
Excellent service, fast delivery, no complaints. Loved that I could get free gift wrapping and it looked beautiful on arrival (only slight problem is we then didn't know what was what so had to sneak a peak in one or two!). Pleased with quality of items too. Would definitely shop here again
May 3, 2021
Reply from WordUnited
Thank you for your wonderful review! Due to your helpful feedback, we will improve the wrapping by enclosing a note of the items along with each item’s unique wrapping colour :-)
All good now
An update. Amazingly fast response to my original feedback. Full refund provided, plus detailed and useful explanation. Very pleased. It’s good to see a seller who are keen to both keep their customers happy, and explore why something wasn’t up to their standards. Much appreciated.
April 30, 2021
Reply from WordUnited
Dear Alistair,
Thank you for shopping on WordUnited.com and for your valuable feedback. We are terribly sorry you are not pleased with the magnetic letters. We supply the highest quality educational toys and receive excellent feedback from over 95% of our customers. This the first instance a quality concern has been reported. We have taken the actions below as a result of your valuable feedback:
1) We have already issued you a full refund for both the product and the delivery charge.
2) We have sent a message by email confirming the refund.
3) We have taken the product off our website until we investigate the quality concern.
4) We will investigate this issue with the manufacturer and we will test this product. If it does not meet the quality standards, it will be permanently discontinued.
5) We are sorry you felt you cannot contact us. Our contact details below can be found on our website https://wordunited.com/contact/, on Google, and you can also reply to the order email confirmation. We will also improve our website to include the contact details in easier to find positions.
Phone: 01782 698558 (lines open from 9 am to 5 pm, Mondays to Fridays excluding Bank Holidays)
Email: info@wordunited.com (emails monitored 7 days a week, and replied to within 24 hours)
Post: WORDUNITED
UNIT 2, CENTURY ROAD
HIGH CARR BUSINESS PARK
NEWCASTLE-UNDER-LYME
ST5 7UG
UNITED KINGDOM
Thank you for your time to provide your feedback. We apologise again for any inconvenience caused and we hope that you are satisfied with how we are resolving this.
Update: Thank you very much for taking the time to update your feedback.
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Items were delivered promptly and…
Items were delivered promptly and packaged beautifully. All items were of good quality and expected. Website easy to navigate xoxox
April 10, 2021
Reply from WordUnited
We are delighted to hear that you are pleased with WordUnited's website, quality of toys, packaging and delivery speed! Thank you for sharing your valuable feedback :-)
An absolutely beautiful set of toy…
An absolutely beautiful set of toy cutlery. Wonderful service from this company and beautifully wrapped, I shall certainly returning for other items.. Thank you very much WordUnited.
April 1, 2021
Reply from WordUnited
Thank you for sharing your brilliant feedback! We are delighted to hear you are pleased with WordUnited's service, wrapping and quality of toys :-)
A speedy delivery and a beautifully and…
A speedy delivery and a beautifully and securely wrapped book - thank you
March 24, 2021
Reply from WordUnited
Thank you for your wonderful review! We are so pleased to hear you are happy with WordUnited's delivery speed and secure packaging :-)
Lucky find.
Very fast and efficient delivery. Glad I found your website- I have already recommended you to others.
March 14, 2021
Reply from WordUnited
Thank you for sharing your excellent review! We greatly appreciate you recommending WordUnited to others and we are delighted to hear you are pleased with the delivery speed :-)
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Great book store to purchase from
Great online store to purchase from. My order was delivered very quickly and the book was in excellent condition. I’m so happy to be able to buy second hand books!
March 13, 2021
Reply from WordUnited
We are pleased to hear you are happy with the delivery speed and quality of your item! At WordUnited, we only sell new products in immaculate conditions. Thank you for your wonderful review :-)
Great company
Great company, items where very well packed and postage was amazingly quick.
March 2, 2021
Reply from WordUnited
Thank you for sharing your excellent feedback! It is wonderful to hear that you are pleased with WordUnited's packaging and delivery speed :-)
This is only the second time I have…
This is only the second time I have used this company and both times they have been absolutely outstanding
February 27, 2021
Reply from WordUnited
We are delighted to hear that you are happy with WordUnited's service! Thank you for sharing your fantastic review :-)
successful birthday present in time!
Delivery in time for a birthday present - quick and easy to choose a gift and the thought put into having wrapping and batteries are very thoughtful extras. The box it was delivered in was way too big but that was probably a choice by Fedex!
February 21, 2021
Reply from WordUnited
Thank you for your wonderful review! We are pleased you liked the gift wrapping and batteries, and will take on board your helpful feedback regarding the box size :-)
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Reply from WordUnited
We are pleased you like WordUnited's products and delivery speed! Thank you for your wonderful feedback :-)
Reply from WordUnited
Thank you for your great review! We are delighted to hear about your happiness with WordUnited's service & delivery speed :-)
Reply from WordUnited
Thank you for your wonderful review! We are delighted to hear that you are pleased with the product, website and delivery speed :-)
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