Unfortunately 10 days after my order was placed it still hasn't arrived. I've had no email communication. I have phoned and left a message, messaged on Instagram and emailed with no response. Poor cus... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My purchase was made as a present, however I have been told that it arrived last week, well within the delivery estimate. Thank you! Due to distance and COVID lockdown, I have been unable to actually... See more
Company replied
Good reliable service. Books were excellent quality and perfect for my twin granddaughters second birthday. The books were Bizzy Bear Ambulance Rescue and Bizzy Bear Fire Rescue and were really releva... See more
Company replied
Great website with unique games and puzzles for children which are colourful, fun and enable learning (without them knowing 😃)! Great price and very fast delivery. Would highly recommend and ha... See more
Company replied
Company details
Written by the company
WordUnited is an online shop for educational toys and books as well as a publisher, bookseller and educational supplier. WordUnited develops and suppliers children’s books, award-winning toys and exceptional learning resources for children from birth to 11 years old to nurture learning and development. Our early years toys for babies and toddlers include sensory play, messy play, imaginative play, outdoor play and small world. For preschoolers and children from 5 to 11 years old, explore our wide range of educational books and toys that promote literacy, maths, science, arts & crafts, ICT, languages, history, geography and physical development. Our resources facilitate independent learning and self-assessment. Also, discover our resources for children with special needs (SEN) and our multicultural toys and books. Each of our products supports and complements the requirements of the EYFS and Primary National Curricula. WordUnited is a trusted member of the British Educational Suppliers Association (BESA), the Publishers Association, the Independent Publishers Guild and the Booksellers Association.
Contact info
WordUnited Ltd, Unit 4, Tunstall Arrow South James Brindley Way, ST6 5GF , Stoke-on-Trent, United Kingdom
- +44 (0) 1782 698558
- info@wordunited.com
- www.wordunited.com
3.9
Great
340 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered this as a gift
Ordered this as a gift. Arrived promptly and beautifully wrapped in coloured tissue paper. Happiness all round.
January 24, 2021
Reply from WordUnited
Thank you for sharing your wonderful feedback! We are so pleased to hear of your happiness with WordUnited's delivery speed and gift wrap :-)
Advertisement
Shipping said between 2-4 days
Shipping said between 2-4 days, it arrived **two weeks later***! I ordered on the 22nd of Dec and received it only on the 5th of Jan. Very disappointing.
January 6, 2021
Reply from WordUnited
We are terribly sorry you received your order later than requested. You placed your order on Friday the 22nd after 7pm. Your order was processed on next working day, and dispatched immediately. Your order required an international delivery which would normally take 2 to 4 working days. These working days exclude weekends and the 3 UK bank holidays during the festive seasons. When excluding these days, your order arrived within 6 workings days, 2 days later than expected. These 2 days are a results of the large scale logistical delays at the borders due to Brexit, which unfortunately occurred at the time of your order.
We value your feedback and apologise this was not the case for your order due to causes outside our control. WordUnited is and will continue to be fully operational during a national lockdown, working with our couriers to ensure that orders are delivered as quickly as possible even with COVID and Brexit.
Over 99% of our orders are delivered to UK customers within 1 working day using a courier service, as seen from the 100s of 5-star reviews.
Insanely good service
Insanely good service! Thank you. It was the first time I used you guys and couldn’t praise you enough! Seriously great job guys. Thank you so much. Better than expected.
December 25, 2020
Reply from WordUnited
Thank you for your wonderful review! We are delighted you chose WordUnited and it is wonderful to hear you are pleased with our service :-)
Great communication and customer…
Great communication and customer service. When the item I ordered was not in stock I was contacted and offered various options to resolve the issue.
December 21, 2020
Reply from WordUnited
We are delighted to hear you are pleased with WordUnited's customer service and communication! Thank you for sharing your excellent review :-)
Advertisement
Reply from WordUnited
Thank you for sharing your wonderful feedback! We are so pleased to hear you are happy with the doll and delivery speed :-)
Very impressed
Great products at great prices and fast delivery. The item I bought was also beautifully wrapped when it came. Very impressed!
December 12, 2020
Reply from WordUnited
We are delighted to hear you are pleased with WordUnited's gift wrapping, prices and delivery speed! Thank you for sharing your excellent review :-)
Reply from WordUnited
Thank you for your great review! We are pleased to hear of your happiness with WordUnited's prices, range of items and delivery :-)
Good quality items
Good quality items, delivered quickly and efficiently. Will use again.
December 12, 2020
Reply from WordUnited
Thank you for sharing your wonderful feedback! We are happy to hear you are pleased with the delivery speed and quality of the items you ordered :-)
Advertisement
Reply from WordUnited
Thank you for sharing your great feedback! We are pleased to hear you are happy with the good condition of your order :-)
Great shopping experience
Great service, arrived promptly and well packaged. The item is for a Xmas present for my granddaughter but I have tested the toy and everything is as it should be. No issues with buying from this Company
December 3, 2020
Reply from WordUnited
Thank you for your amazing feedback! We are delighted you are pleased with WordUnited's service, delivery speed and packaging. We hope your granddaughter enjoys the toy :-)
Everything from ordering to deliver…
Everything from ordering to delivery went exceptionally well.
December 2, 2020
Reply from WordUnited
We are delighted to hear you are happy with WordUnited's service! Thank you for your brilliant review :-)
Reply from WordUnited
Thank you for your wonderful feedback! We are delighted to hear you are happy with the service and gift wrap :-)
Advertisement
Great service
Order this late one eve and was dispatched the next day! Super fast delivery fab service!
December 1, 2020
Reply from WordUnited
We are pleased to hear about your happiness with WordUnited's delivery speed and service! Thank you for sharing your excellent feedback :-)
No order tracking
No order tracking
No news of the shipment
order from 23 November and since no information for delivery
Very disappointed by this site.
November 30, 2020
Reply from WordUnited
Thank you for ordering with WordUnited and for your review.
This was an international order with non-tracked delivery. However, we provided a tracked delivery and the tracking details should have been received automatically. Your order was made during the weekend and dispatched the next working day by noon.
At the time of this review, the order was still within the delivery window for international delivery, excluding any impact from COVID-19 and Brexit. Had we been alerted to this issue earlier, we would have rectified the issue immediately. We’re only a phone call or email away at 01782 698558 and info@wordunited.com.
We pride ourselves on offering excellent customer service and a positive shopping experience, as can be seen from the hundreds of 5-star reviews on TrustPilot.
We have contacted you directly with the tracking details, which show that you should receive your parcel today. Please do not hesitate to contact us if we can be of further assistance.
Thank you again for your order and for your valuable feedback.
Reply from WordUnited
Thank you for your great review! We are happy to hear you are pleased with WordUnited's quality and delivery speed :-)
Good efficient and fast service
Good efficient and fast service. Package arrived well packed for protection
November 20, 2020
Reply from WordUnited
We are delighted you are pleased with the service and packaging provided by WordUnited! Thank you for your wonderful feedback :-)
Advertisement
So good!
I've bought from WordUnited twice now and had a great experience both times. They've got such a good selection of toys at great prices and on both occasions, my orders arrived so quickly and beautifully packaged 😁
November 20, 2020
Unprompted review
Reply from WordUnited
Thank you for shopping with WordUnited and sharing your excellent review! We are so pleased to hear you are happy with the selection of toys, delivery speed and packaging 😊
My purchase was made as a present
My purchase was made as a present, however I have been told that it arrived last week, well within the delivery estimate. Thank you! Due to distance and COVID lockdown, I have been unable to actually examine the item. I do think it was excellent service, offering a gift receipt, and gift wrap.Item bought was a Lottie doll with cat accessories.
November 13, 2020
Reply from WordUnited
We are so pleased to hear about your happiness with the delivery speed, gift wrap and gift receipt options provided by WordUnited! Thank you for sharing your excellent review. We hope the Lottie Doll with cat accessories is enjoyed :-)
Great site with quick delivery
Great site with quick delivery, will definitely be using again
November 9, 2020
Reply from WordUnited
Thank you for your excellent review! We are delighted you are pleased with the delivery speed and hope to be of service again :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.