World Waze Reviews 319

TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the app, citing issues with erroneous directions, inefficient routing that led to longer travel times, and even navigation into accidents or closed motorways. Customers also reported problems with the app's user experience, such as difficulty exiting the app without it continuing to use data, and the lack of an English voice option, with some finding the available American English voices distracting. Some people were dissatisfied with the app's location accuracy, noting instances where it missed destinations, directed them into cycle-only streets resulting in fines, or took them on illogical detours, including one instance of being routed onto a dangerous dirt road. Conversely, a small portion of people found the map useful, with some taxi drivers reporting positive experiences, and a few even preferring it over Google Maps for certain routes, despite minor inaccuracies in timing.

What people talk about most

Application

People report negative experiences with the app, expressing significant dissatisfaction. Many reviewers state... See more

Location

Consumers find location to be ambiguous, with some praising its ability to find quicker routes, even if... See more

User experience

Customers consistently express disappointment with the user experience. Many reviewers report that the app... See more

Reviews shaping this summary

Rated 2 out of 5 stars

For the second week running, Waze has driven me into an accident and motorway closure. Absolutely shocking. I will be deleting the app and using Google maps / satnavs going forward if I ever start... See more

Rated 2 out of 5 stars

Not user friendly. Particularly annoying that they have made it as difficult as possible to come out of the app/turn off without still using data in it.

Rated 2 out of 5 stars

I wanted to go from Samoens to Flaine in the Haute Savoie region of the French Alps. The directions given took me the exact opposite direction for about an hour. Thinking this is just one error due si... See more

Rated 2 out of 5 stars

Look at the ratings, 60% hate and give It one star or lower if they could. Come on WAZE listen to the people!! It could be really good, except for the following: No English in English voice, only Ame... See more


Company details

  1. Software Company
  2. Software Vendor

Information provided by various external sources

waze is a free mobile navigation application for your iphone or android that allows drivers to build and use live maps, real-time traffic updates and turn-by-turn navigation to improve their daily commute


Contact info

1.8

Poor

TrustScore 2 out of 5

319 reviews

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Rated 1 out of 5 stars

Worst map software I have ever used

Worst map software I have ever used. I figured I would give it a try. Big Mistake. My first destination it missed by three city blocks. My second destination I gave up on after it had me making u turns every quarter mile. I deleted it from my phone as I returned home.

August 15, 2025
Unprompted review
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Rated 1 out of 5 stars

JUST LOST a customer

Would give Waze a zero if I had the option. Used to trust and use Waze frequently. Now, every time we use Waze they send us in some backwoods off road long detour even when we can almost see the road we need to be turning on to get to our destination.

July 21, 2025
Unprompted review
Rated 1 out of 5 stars

Dreadful navigation

Absolutely furious.
There has been a pile up on the M6 going south - absolutely horrendous for everyone involved. We were lucky enough to be diverted off at Carnforth - we were on the beautiful but busy A6040….. at one point all the other cars turned left and we were taken right by Waze - then taken onto the M6 south - - we assumed it must have been reopened , but no, we are still here - at a complete standstill with an extra hour and half added into an already delayed journey. The road is still closed and we have to leave it AGAIN. Waze - what the hell were you thinking of - taking more traffic onto a closed road????? How can we trust you in the future?

July 14, 2025
Unprompted review
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Rated 2 out of 5 stars

Not user friendly

Not user friendly. Particularly annoying that they have made it as difficult as possible to come out of the app/turn off without still using data in it.

July 12, 2025
Unprompted review
Rated 1 out of 5 stars

Used to be good now, I’m uninstalling it

I was in Peckham needed to get to Hackney Waze he took me to Buckingham Palace and into the congestion zone rather than go over Tower Bridge it wanted me to go to Westminster Bridge which made absolutely no sense, even if the traffic was busier over Tower Bridge Westminster was way longer. This app used to be really good, but lately it’s been rubbish. I don’t know what’s going on. using the app has cost me £17.50 and probably some petrol.

July 5, 2025
Unprompted review
Rated 1 out of 5 stars

Waze has become a useless navigation…

Waze has become a useless navigation app, the last time I used it the address I was looking for popped up in the middle of the road, confused I called the individual and I had missed the address by a half mile, back to google maps for me.

May 17, 2025
Unprompted review
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Rated 2 out of 5 stars

It could be really good

Look at the ratings, 60% hate and give It one star or lower if they could. Come on WAZE listen to the people!! It could be really good, except for the following: No English in English voice, only American English (plus others) and a lot of them waste time with silly statements, you can miss your junction while she talking.
Has sent me on a long route, when there is a shorter one! Plus telling me I'm driving at the wrong speed! It looks very good and it could beat Google maps, just needs some tidying.🤔

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

SUPER ROUTE

Today we had to drive from N London to Borehamwood Herts in Evening Rush Hour
Expecting a dreary crawl, we instead experienced an amazing drive through delightful parts of Outer London including stately homes, terraced cottages, woodlands and green fields dotted with sheep.very quick for rush hour. Thank you Waze

March 27, 2025
Unprompted review
Rated 1 out of 5 stars

DANGEROUS...BEWARE.

Used Waze yesterday on M3.
Travelling through speed restrictions in 50mph, WAZE informed me that I had EXITED SPEED RESTRICTIONS.
I accelerated to 70mph, but noticed short distance later there were still 50mph signs up !!!
I now must wait and see if I get a ticket :(

DANGEROUS, BEWARE !

March 16, 2025
Unprompted review
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Rated 5 out of 5 stars

I love this app since I discovered it

I love this app since I discovered it. It is much simpler than Google or other navigation apps. All I need is simple direction and no other distracting details, this app delivers exactly that.

January 11, 2025
Unprompted review
Rated 1 out of 5 stars

I installed waze about a year ago

I installed waze about a year ago, been working great we really got along, after about 3 months I was travelling from the South up to Hull. The A1 was closed it took me off the A1 on an hour detour and brought me right back to where I originally came off the A1, I turned to Google maps to sort me out.
I had a similar experience yesterday 17/11/24 travelling from Newcastle to Birmingham heavy delays on A1 South waze took me off the A1 on a detour and brought me right back into the queues. Again Google to the rescue, waze has been removed from my device. Sorry but personally I wouldn't waste your time with it, Google all the way..

November 17, 2024
Unprompted review
Rated 1 out of 5 stars

If i could give 0 stars then I would

If i could give 0 stars then I would, had to switch to Google Maps to my vehicle navigation as just couldnt trust Waze no more. Repeatedly sending me on ridiculous routes that just dont make sense. Google maps all the way for me.

November 15, 2024
Unprompted review
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