World Waze Reviews 319

TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the app, citing issues with erroneous directions, inefficient routing that led to longer travel times, and even navigation into accidents or closed motorways. Customers also reported problems with the app's user experience, such as difficulty exiting the app without it continuing to use data, and the lack of an English voice option, with some finding the available American English voices distracting. Some people were dissatisfied with the app's location accuracy, noting instances where it missed destinations, directed them into cycle-only streets resulting in fines, or took them on illogical detours, including one instance of being routed onto a dangerous dirt road. Conversely, a small portion of people found the map useful, with some taxi drivers reporting positive experiences, and a few even preferring it over Google Maps for certain routes, despite minor inaccuracies in timing.

What people talk about most

Application

People report negative experiences with the app, expressing significant dissatisfaction. Many reviewers state... See more

Location

Consumers find location to be ambiguous, with some praising its ability to find quicker routes, even if... See more

User experience

Customers consistently express disappointment with the user experience. Many reviewers report that the app... See more

Reviews shaping this summary

Rated 2 out of 5 stars

For the second week running, Waze has driven me into an accident and motorway closure. Absolutely shocking. I will be deleting the app and using Google maps / satnavs going forward if I ever start... See more

Rated 2 out of 5 stars

Not user friendly. Particularly annoying that they have made it as difficult as possible to come out of the app/turn off without still using data in it.

Rated 2 out of 5 stars

I wanted to go from Samoens to Flaine in the Haute Savoie region of the French Alps. The directions given took me the exact opposite direction for about an hour. Thinking this is just one error due si... See more

Rated 2 out of 5 stars

Look at the ratings, 60% hate and give It one star or lower if they could. Come on WAZE listen to the people!! It could be really good, except for the following: No English in English voice, only Ame... See more


Company details

  1. Software Company
  2. Software Vendor

Information provided by various external sources

waze is a free mobile navigation application for your iphone or android that allows drivers to build and use live maps, real-time traffic updates and turn-by-turn navigation to improve their daily commute


Contact info

1.8

Poor

TrustScore 2 out of 5

319 reviews

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Rated 1 out of 5 stars

Complete rubbish unreliable

Never down load this app. Made me to take a route where I was completely lost my shows tragic moving but was stationary for 2 hours. My journey took me home over 5 hours. Completer rubbish and bin the app.

October 21, 2024
Unprompted review
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Rated 1 out of 5 stars

THIS SHOULD BE AGAINST THE LAW TO MAKE…

THIS SHOULD BE AGAINST THE LAW TO MAKE PEOPLE GO 25 MINUTES out of their way😡😡😡😡😡😡 FIX THIS APP!!! STOP GIVING MOTIVATIONAL SPEECHES AND YOU FIGURE OUT HOW TO GET PEOPLE THE FASTEST ROUTE!!!!! I hate this APP!! Who created this mess, it always takes me out of my way, but yesterday it was worse!! When I was 2 minutes away, the app made me go straight and took me 15 minutes down the road through construction 😡.

October 8, 2024
Unprompted review
Rated 4 out of 5 stars

Waze app.uk...saves your licence

Been using this years, bit glitchy years ago,but anyone who gave up then ( like me) try again its good now., the re routes are fast,great if u take a wrong turn in a busy town.,the map easy to see, the revenue ( speed) cameras are fully listed and the live buttons mean all mobile cameras are quickly added, its saved me several times ,its better/ quicker than all the other apps imo... odd choice of routing sometimes but i figured its not that odd,it takes into account times of day,traffic flow and a lot of things other apps dont take into account...use it,the more that do, the better it gets....minus points? Too many silly voices, but normal voices often have the choice of detailed road info or basic, which is great...find the one u want and its great,

September 26, 2024
Unprompted review
Rated 1 out of 5 stars

Was good - now it is annoying

Was good - now it is too unreliable.
I've generally been happy with Waze, it certainly pulled me off the motorway to avoid a one hour plus wait for a RTA to be cleaned up and gave timely alerts for speed cameras. But, perhaps because more people are using the app, I increasingly find myself leaving one queue to join another one. At times the diversions to save a couple of minutes have been laughable - not just because of the twisty roads, junctions, and pot holes, but also because I found myself stuck behind a procession of big and slow moving vehicles... save what? Surely not, certainly not when I caught sight of the motorway traffic moving freely as I turn to avoid another pot hole of the farm track...
Then there's the unreliable alerts. Object on the hard shoulder, usually spot on. Speed camera... maybe Waze will tell you, or maybe notifications will play dumb - if you're lucky and managed to take your eyes off the road for long enough - you'll get a red alert at the bottom of the screen... or maybe you won't get anything. There's the problem: drivers need consistency. Waze does not have it. It is an app with promise, but promises, like good intentions... they pave the way to hell.

September 21, 2024
Unprompted review
Rated 2 out of 5 stars

Waste of time trying to report routing problem

If you try to route to Red Funnel ferry terminal at Southampton from Birmingham or London or anywhere more than about 40 miles away it routes you via Portsmouth, then over to the Isle of Wight by ferry then back to southampton and then to the ferry terminal. About 6 hour drive. Reporting this basic issue to Waze was a waste of my time because they instantly want a load of more info which I dont have: Please be advised that to investigate the issue further, the details below are required:
• Your Waze username and email address
• Your device make and model
• Your iOS version
• The time, date and your exact location when you searched. Please send us a permalink
• A screenshot of your search if you have one
• Your route’s start point and endpoint (Permalink)
• When was the suggestion made
• Are you experiencing this issue all the time, occasionally, or just this one time?
• Your Debug logs
• The date and time you sent the logs
• What steps you took, from start to finish
• The date and time you reproduced the issue
• What steps you took, from start to finish

September 20, 2024
Unprompted review
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Rated 1 out of 5 stars

Only used it twice. Both times it was useless

Only used it twice. Both times it took me to the wrong location. Yesterday it couldn't find the airport. It took me to a private hangar in some sort of industrial wasteland. Switched to Google Maps and had no trouble.

Never using that cr*p again!

August 19, 2024
Unprompted review
Rated 1 out of 5 stars

WARNING

WARNING! - USE GOOGLE MAPS NOT THIS!

Inputted that i would like to avoid ULEZ and had a pass for the tunnel which is fared, yet en-route, it diverted me away from the tunnel, added 20 minutes onto my journy which was an extra 9 miles and took me directly through a ULEZ city centre which cost me an arm and a leg for this App.

August 4, 2024
Unprompted review
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Rated 1 out of 5 stars

Unreliable app

I went from swindon to Gloucester fine, downloaded waze to guide me home as I thought sections were closed after 8pm. Nothing was showing on the app, so off I went, wrong to assume!

April 25, 2024
Unprompted review
Rated 1 out of 5 stars

What an awfully hopeless app

What an awfully hopeless app, unintuitive, doesn't update your journey properly. It'll cost you time not save it.

Buy a map it's more use. 🤷‍♂️

April 24, 2024
Unprompted review
Rated 1 out of 5 stars

Fraud activity by waze.com

I did not know about waze.com until I realized that there was an unauthorized use of my website's google maps api. I was charged an extra amount because of exceeding the threshold and then I realized that it waas waze.com who was responsible for this. The developers of this company are using other website's tools not to pay for services they use.

January 18, 2024
Unprompted review
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Rated 1 out of 5 stars

Had a big accident because of using…

Had a big accident because of using this app, it gives me a road to a container company while I was supposed to go home, it leaded me to dead-end, cannot found my way out, it keep showing the same road, keep driving around the whole container company, round and round, keep loping. Then some big truck hit me.....

Waze is overrated.
Should have used Google Map.

October 20, 2023
Unprompted review
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Rated 1 out of 5 stars

RUDE SUPPORT TEAM

Their "customer service" team are so rude. This is the response I got from them when I had a question about a route it suggested:

"LOL. Big crybaby can't read directions.
Read it and weep, here is the trace"

I will not be using this app anymore purely due to that encounter, I cannot believe a company would speak to someone like that??

August 6, 2023
Unprompted review

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